Software update and phone won't switch on

Hi, I just updated my BB Z10, let the phone restart and now it won't get past the BB part of setup, showing 100%. I have tried taking my battery out and it still doesn't start up. Any ideas? Fiona

Hi Princessfee82,
Welcome to the support community!
Was the software update interupted at all? Was it a wireless update?
Could you please try connecting to a power source and try removing and reinserting the battery again? When you do this, is there any change? Do you see any LED light on the BlackBerry Z10 smartphone?
I look forward to your response.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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