Software Update Bug in BlackBerry Link

I am running BB Link v. 1.1.1.32. For PC.
Several days ago, I updated the Z10's OS to v10.1.0.2039. Despite that, BBLink insists that there is an update (10.1.0.2039) that needs to be installed to my phone.
This is obviously wrong, but the update message will not go away in BBLink.
One would think that BBLink would read the OS version from the Z10 before suggesting that there is an update and compare it to the version number that is the latest per the web .... and, in my case, realize that the update has already been done.
This is an obvious bug in BBLink.
Regards ...

I'm having the same issue. In addition, i cannot correctly connect Link to my Z10; when starting to transfer files (music, ...) to the device, the first message is "Synchronisation wired vorbereitet" (sync on hold), then (after about 5 mins), the status message "Verbindungsfehler" (connection fault) shows up, and nothing is transfered.

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Updated version of Blackberry Link

I just installed the new blackberry link software tonight, as now we can transfer 2 way to Outlook..... My contacts will transfer to 2007 Outlook, but it doesn't migrate my calendar settings to Outlook.
Also same problem I had before with the old version of Blackberry Link, where it tells me there is an update to my phone software to 10.1, but I already have 10.1 installed.. thought that would have been fixed in this version , but no, same issue

Hello JamesDee55.
Please review the following article that covers Calendar appointments are not displayed on the BlackBerry 10 smartphone after performing synchronization with BlackBerry Link:
http://btsc.webapps.blackberry.com/btsc/KB34383
I hope this helps.
Thanks.
-HB
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Software Updates froze my Blackberry 9860

Hi my phone is frozen on 16% on the software updates on my phone.
I have tried taking out the battery and turning my phone on and off and nothing has worked it is still frozen.
Please Help

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144
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No audio/sound on Blackberry Torch 9810 since performing software update to 7.1.0 bundle 1149

Hello,
Please can someone help me. I recently performed a software update on my Blackberry Torch 9810 to version 7.1.0. (Bundle 1149). The update was successful, however since performing the update all audio on my phone has stopped working, in that ringtones, alarms, message notifiers have ceased to work. I can make calls and can hear people on the other end of the phone, my handset also still vibrates, it has just lost all audio output.
My phone's profile is set to 'normal' and I do not have the 'silent' or 'all alerts off' functions selected. I also have not dropped or damaged my phone and it has not received any water damage.
I've tried restarting my handset on several occasions and have performed battery pulls/removing and replacing the battery and still no joy!
I have tried to downgrade my software to the previous version, however my handset does not allow a downgrade function.
Please, please can someone help, as I am at a total loss as to what to do?!?!?
Many thanks in advance,
Emma

Take a look at the following.....
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB19915&sliceId=2&cm...
After show other versions, you can downgrade if you see the earlier version. Or, you may want to just reinstall the latest version.
It sounds like you did the update OTA on the BlackBerry handset. That is generally a bad idea right now. Certainly it will improve in the future, but nowadays many people have troubles.
- Ira

Phone not working after software update!!

i dont know if anyone could help me but i recently done a software update for my blackberry torch 9800 and after it upddated it hasnt been the same the screen isnt the same some of my icons are missing and nothing is right and i done a software downgrade to see if that would help and it didnt make any difference and i have removed the battery several times but it does not seem to be working and i do not know what to do! so if there someone who might be able to help me i would be very greatful.

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Software update interupted

What to do? Help!!!

Hello!
Here is a KB that discusses that error:
KB34584 The error message "Software Update Interrupted" is displayed while performing a software update on a BlackBerry 10 smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Problems Receiving Emails and some data on WIFI since latest software update.

Problems Receiving Emails and some data on WIFI since latest software update.
My blackberry torch will not receive emails on wifi since the latest software update, I've tried numerous wifi networks and several handsets, even had them replaced and received a brand new. Still the same problem.
When turning off the wifi network on the torch, the phone will stall for 5-10min while it tries to communicate with the network (vodafone) to receive outstanding emails and data.
Can someone please inform Blackberry and get a quick fix on this

Sounds like you have Do NOt Disturb turned on.
settings - do not disturb - off

Where is mavericks? not showing up in software update?

where is mavericks? not showing up in software update?

Use this link
https://itunes.apple.com/app/os-x-mavericks/id675248567?mt=12
All can download from here NOW!

Vbscript to remotely enumerate software updates (SCCM 2007)

Hi
Im trying to create a VBscript to initiate enumerate software updates.
The below link has a code to do this locally.
https://msdn.microsoft.com/en-us/library/cc145902.aspx
Is it possible to get this done remotely via VBScript or even Powershell? Prefer Vbscript, as some of the servers I am targeting are Windows 2003.
What I am trying to achieve is, once we have deployed our monthly patches to the server and has been rebooted, I want to run a a script to confirm what has worked and not. The idea is for the script to remotely initiate a software scan cycle on a target
machine. Then the script will remotely initiate the enumerate software updates. If the result shows that nothing is required, then its good. However, if it lists some updates are to be installed, then this machine will be flagged as non compliant.
Thanks,
DM

THanks for that.
I have gone through the vast amount of scripts. The useful ones seems to be all in powershell.
However, due to Windows 2003, I might have to stick with VBScript.
This script works ok, but for local machine. Im not too keen on using psexec to use this on remote machines.
Does anyone know how to rework this code, to make it work remotely?
Sub EnumerateUpdates()
    ' Initialize variables.
    dim updatesDeployment
    dim progress
    dim updateCount
    dim update
    dim progressStage
    dim percentComplete
    dim errorCode
    dim updateData
    dim notify
    ' Create an UpdatesDeployment instance.
    set updatesDeployment = CreateObject ("UDA.CCMUpdatesDeployment")
    ' Get the current updates.
    Set updatesColl = updatesDeployment.EnumerateUpdates( 2, 0, progress )
    ' Get a count of the current updates.
    updateCount = updatesColl.GetCount()
    ' Determine whether there are any updates to enumerate.
    if updatecount = 0 then
        WScript.echo "No updates found."
    else
        ' Loop through the updates.
        for nIndex = 0 To updateCount-1
            Set update = updatesColl.GetUpdate(nIndex)
            WScript.echo "Update ID: " & update.GetId()
            if update.GetEnforcementDeadline() <> Null then
                 WScript.echo "Enforcement Deadline: " & update.GetEnforcementDeadline()
            else
                 WScript.echo "Enforcement Deadline: None"
            end if
            WScript.echo "Bulletin ID: " & update.GetBulletinId()
            WScript.echo "Article ID: " & update.GetArticleId()
            WScript.echo "Name: " & update.GetName(1033)
            WScript.echo "Summary: " & update.GetSummary(1033)
            WScript.echo "Information Link: " & update.GetInfoLink(1033)
            WScript.echo "Manufacturer: " & update.GetManufacturer(1033)
            WScript.echo "State: " & update.GetState()
            update.GetProgress progressStage, percentComplete, errorCode
            WScript.echo "Progress Stage: " & progressStage
            WScript.echo "Percent Complete: " & percentComplete
            WScript.echo "Error Code: " & errorCode
            WScript.echo "Notification Option: " & update.GetNotificationOption()
            WScript.echo " "
        next
    end if
End Sub
Thanks, DM.

Software Update just wiped my BB

Rather frustratingly, I have just ran the software update for my Blackberry Curve 8900, which has completely de-branded my phone, and wiped everything. Now all I have is a menu with a list of my applications and options (that it won't let me use) with "Blackberry Software 5.0.(something?).31" (or something similar to that) at the top. I've tried restoring my device with no luck. Any ideas of how I can reverse this?
The Elijah Generation
Solved!
Go to Solution.

ezekielfrazer wrote:
Okay have just reloaded the software, but loads of my apps are missing (ones that were pre-loaded when I bought the blackberry) and all of my contacts and texts are gone too UGH sad day!
What apps are missing?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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RE: Phone Software Updates?

Is there anyway to find out exactly what is updated when an update is issued by Verizon.
All you get on the phone when one is issued is a generic statement about it updated and made enhancements to the phone and software.

nysurf1 wrote:
Is there anyway to find out exactly what is updated when an update is issued by Verizon.
All you get on the phone when one is issued is a generic statement about it updated and made enhancements to the phone and software.
Hi nysurf1,
Definitely! You can view details of any recent software update online at VZW Support then enter SOFTWARE UPDATE in the search field and click the SEARCH button and you can browse all the software updates available for all devices.
For the details on the latest HTC Incredible 2 software update please visit this LINK.

Software Update Failure (Curve 8520) using a Mac

Blackberry Website - http://uk.blackberry.com/software/smartphones/update/smartphone.html
says,
"Update on the web - On a Mac
• You will need to download BlackBerry® Desktop Software to update your smartphone software. Once installed, connect your smartphone to your computer and you will automatically be prompted to update."
- It DOESN'T automatically update
- We have to open BlackBerry Desktop Software file which has Import Media, Device Options buttons on the main screen, as well as Back Up, Restore, Applications and Sync buttons on the Tool Bar
- When we click on Applications, a box comes up with a list of apps (checked and unchecked boxes), Check for Updates, Cancel and Start. buttons If we click on Check for Updates we get "There are no updates available for your BlackBerry device". If we click on Start we get a message which reads:
"BlackBerry® Desktop Software failed to validate your BlackBerry® device update.
Aborting install due to validation failure. Some packages contained unsatisfied dependencies"
We tried to "Reload BBM" which resulted in loss of contacts and lots of tears, so we "Restored". Since doing this contacts have been restored BUT we now cannot connect to WiFi. Message reads, " This wireless router supports WiFi Protected Set-Up. To connect using a PIN (which your Blackberry will generate), click Next'. We are then asked to enter a PIN into the router - How are we supposed to do that if the router doesn't have a keyboard?
HELP!

Hey Ickleman,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the software update failure: www.blackberry.com/btsc/KB29289
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

I want to update my itouch(4th generation) to ios 5.0.1but when i push the update button it says, The ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active.

what should i do?

The light blue
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
is a link. Click on it.

Software update by blackberry link in windows 8

Can anyone help me to sort out the software updates for my Z10 using blackberry link installed in my laptop with windows 8?
I cannot see the 'install updates' link ......!!

With your Z10 connected to the PC, and running Link, do you see the Z10 connected in the bottom of the window (it should show as a tab at the bottom of the Link window)?
If so, then at the upper right, click on the gear icon for Settings. You should see the RELOAD OS functions in the screen now.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Software Update Bug in BlackBerry Link

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