Software update causes internet outages

I have had this issue 3 times. Jetpack asks for software update and once the update is complete, intermittent internet outages occur. Any way to roll back software or wipe the SD card and start again and not accept the software update.

Its a
Jetpack™ 4G LTE Mobile Hotspot™
and I have done all that and talked to Verizon. I have a different model jetpack that works perfectly fine so I know its not my location, my PCs or any other variable. I am on my 3rd JetPack under warranty. It seems that until the software update is done, the jetpack works fine. What I am trying to figure out is does the software upgrade go to the SD card or the firmware of the jetpack. If its to the SD card, I saw somethign about reformatting the SD card, however I am not quite clear how to do this as I don't see it as a drive when I connect the jetpack to my laptop. Just looking for other options. This really needs to go to Pantech but I don't have any power there.

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Iphone 4 software update causing internet dropout

Hello,
I recently purchased my first Mac, a Macbook Pro, and I have an iPhone 4. I have yet to update the iPhone, and when I connect the device via iTunes, and the software update download attempts to begin, the download will begin but very rapidly slow and then cease.
I am connecting to the internet via the Macbook Pro using Airport, to a Netgear WSG624v3, and a Comcast provided RCA modem. I have had plenty of issues with the router and modem, soon to be resolved, hopefully, but I am positive the issue is related directly to the software update file attempting to download.
I am totally able to connect to the internet via multiple devices, and access all sorts of content. The software update download startup will cause my network to drop connection to the internet for a few minutes, then it will automatically reconnect. Attempting the download again results in the identical scenario replaying.
I have also noticed that attempting to download certain podcasts via my iPhone 4 over the wireless network can cause a general connection loss.
Is this a firewall issue? I am only using the Apple-supplied firewall and whatever might be on my Netgear router...should I kill the Netgear security entirely and give the download a shot? I don't want to risk compounding headaches with a security issue.
Thanks in advance for your help - I am very new to all things Apple, so please be very explicit and detailed with any and all information and step-by-steps you might be able to provide.

Here: http://www.iclarified.com/entry/index.php?enid=1034

Software updates cause network system prefs pane lockup

Some problems today after Software Updates on eMac G4 running Tiger 10.4.11. The recent updates have been the all the latest IWork and iLife app updates, including QT 7.6, iTunes 8.2.1 and Security Update 2009-004.
Whenever I try to get into the Network screen of system preferences I keep getting a drop down box that says "your network settings have been changed by another application." I have to click on okay and the box just keeps dropping down. I can't get into change the settings and every time I click on okay this message shows up in the console.log -
WirelessAttach: getInterfaceWithName failed
The airport card is installed but software is always turned off because I don't use WiFi. I noticed the same message when I turned on the Firewall for all network options including checking the boxes for the advanced UDF blocking, system logging and stealth options since none of them slowed my computer down on kept me from doing anything I normally do on the Internet.
I've been using software update over the last few days to get the latest PPC updates on Mac 10.4.11 and something in them could be causing the problem. I avoided updating for months because everything was working well and the latest updates are primed for Intel machines running Leopard.
This is the first time I've updated any Mac and started having problems like I used to have on PCs when I made changes. Should have gone with my gut feeling and stayed with the older PPC stable software on the older machine. Unless I can figure out what is causing the problem, I'm just going to uninstall what I can and re-install my old PPC stable versions. Something in the mix is causing the problem.

To stop the pop-up, Go to System Preferences: Security. Check the box next to "Require password to unlock each secure system preference." Then lock Security.
Try this cure for Security update...
http://discussions.apple.com/thread.jspa?threadID=1730909&tstart=0

Software Updates causing application crashes

Hello,
I just installed a group of updates including security 2010-4, safari 5, itunes 9.2 and java 7.
Immediately I am having issues with application crashes. I am trying to run inkscape which runs under x11.
Initially it wouldn't even start up. After I repaired permissions and verified the disk and did a couple restarts it will start but crashes as soon as I try to use it (perform a copy and paste for example).
I am desperate to get back to work and I really do appreciate any help.
Thanks

Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 4.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

Does Software Update CAUSE crashes, or come up AFTER crashes?

Over the past 6 months or more my machine has only hung (i.e. requires a press of a hardware button to restart), about 3-4 times. Each of those times, when I restart the first thing I see is the Apple Software Update screen. At least a couple (if not all) of those times the second thing I see is the Microsoft Office Automatic Update Screen.
I was in the office over the weekend, and no IT guys were around, and the OSX SERVER crashed (which knocked me off the internet, and also off the file server). When I restarted that machine, the first thing that came up was the Apple Software Update.
The question I have is:
* Could the Apple Software Update application be causing my crashes, or
* Am I seeing a feature where OSX says "hey you just crashed, let's check for updates now, even if it hasn't been a week (which is what your preferences say I should wait)".
Does anyone know? I've asked my IT guys here, and they've gone back and forth on it.
Thanks,

Why speculate? Chances are, if you look in the system console, you can find some information that might shed some light on this problem. The console is located in the Utilities folder.

Software updates causes black screen on macbook

The laptop is an Apple Unibody MacBook Intel Core 2 Duo, processor - 2.4 GHz Intel Core 2 Duo. Memory - 2 GB 1067 MHz DDR3. OSX 10.9.1 Maverick.
The Macbook prompts software updates in which the macbook is supposed to restart after the software installs. I’ve received this ‘Install software’ prompt twice since I’ve had this macbook, purchased 12/16/13 delivered 12/20/13.
After each software update the macbook doesn’t restart, there’s just a black screen, but the power light is on. I’ve had to zap the pram in order to get the computer to work. The latest incident happened after the macbook prompted a Firmware update. The Firmware software installed (I thought) then there was an odd, high-pitched squeak sound and the screen went black, same as the last time. I once again tried zapping the pram, but this time I had to try it 3 times before the computer came back on.
When I check the software updates, under the title “Updates Installed in the Last 30 Days” it indicates that the Firmware did actually install on the date of the last black screen incident (Dec. 30th), BUT above the titled window “Updates installed in the Last 30 Days” is another window titled “1 Update Available” and that window contains the 2 firmwares that supposedly installed on Dec. 30th - SMC Firmware and EFI firmware. If these 2 firmwares supposedly installed on Dec.30th, why does it show that they are still available for download. I have to assume that they didn’t actually install, and that I going to have to hit the ‘update’ button to install them, but I just know that I’m going to get that black screen again. Does anyone have an answer to this problem.
I should also add that I've only used this macbook with the power cord, but the battery is losing power, it's now at 96%, from 99% when I first got the macbook.

Lion has been causing a lot of problems on older hardware, it killed a 4 year old 15" MBP on me.
Go back to 10.6, the stability of your business comes first.

Not connecting to Music Store or Software Updates (but Internet works fine)

About a month ago, I moved in to a new apartment and set up a new cable internet connection. After a very frustrating installation process (Netgear is not very Mac-friendly), the Internet worked. A couple days later, I realized I couldn't get onto the iTunes Music Store. It just tries for a while and then says it can't reach it and for me to check my Network Diagnostics.
I tried to get to the music store when I was at work on an Ethernet connection (as opposed to my usual wireless), but that didn't work either. I also realized today that my Software Updates aren't working, because they cannot connect either. It just tells me to click on Network Diagnostics, which I always do to no avail.
Also tonight, I realized I only have 4.5 GB space left on my computer. This computer is less than a year old, and I don't see how this is possible. I deleted a lot of things, and that didn't make any difference. Could I possibly have a virus? I thought Macs didn't even get viruses!? What should I do?

I got this message from you, but I still have the same problem of not being able to connect to the iTunes store, software updates, Safari, CDDB, Help, Southwest's Ding, my weather widget, and several other things. I found a post you did in July where you helped someone else who it sounded like had the same problems that I am having. However, I tried your approaches to that -- isolating the problem (it affects all accounts on this computer), typing in that number (17.254.3.183) in Safari (says the server stopped responding), and now I really hope I don't have to back up everything and start over. I think this started when I moved to this apartment and set up a new Comcast cable internet account. I have been able to live with it because I have a computer at work and spend most of my time there anyway, but at times when I want to burn CDs, it really drives me crazy. Do you recommend taking it to the Apple store or would you be able to help me? Thanks.

Software update causing apple TV not to work

I've just downloaded the new software update and I'm stuck on a screen that shows a USB cable below the itunes icon. What am I supposed to hook up? The apple TV light is blinking steady.
Any suggestions?
Thanks

Hello all,
I would like to find out some more information about this specific issue. If you got this issue (black screen and blinking LED while Ethernet is connected, WiFi networks not found) after updating to Apple TV 5.1, can you please email me <[email protected]> with the answers to these questions:
1. What does your network look like? For example, what is your router and how is it connected to the Internet? Is your Apple TV getting a DHCP-assigned IP address or is it statically assigned? Do you have any other custom network settings that might be a factor?
2. What is your Apple TV's device diagnostic ID? Get this by highlighting "Send Data to Apple" in Settings > General and pressing the Right button.
Thanks,
Roy

Software update Causes Black Screen

Hello,
I just did a software update for my macbook pro and not only do I now have a black screen, the macbook pro does not show up in my wireless network so even though the apple chime sounded, I don't even know if the macbook pro is even online or up and running.
My Apple Care ran out in April and if I have to I'll bring it to the Genius bar but I don't have a car and getting there is hard so if it's something simple that other people have dealt with maybe someone can help me from the community? I really really hope I don't have to buy a new macbook pro and if it turns out that the update ruined my laptop I will be enraged,
Thank you for any help anyone can give me.

Hello,
If you just ran the 2011-005 security update AND you frequently use Time Capsule for backups, I would recommend restoring to a point in time PRIOR to applying the security update. It has caused many issues [freezing the system, blue flickering screen, not getting to login screen, spinning beachball, grey screen with dim apple logo with spinning indicator, not allowing login, slowing down the system, etc.] for me and others in the support community.
The my Macbook Pro has been at the Genius bar for three days. They won't acknowledge that an update from Apple could cause the issues, but after looking at recent entries for "2011-005" or "can't login" you can see that there are problems.
Currently, my laptop has been supposedly having the OS completely reinstalled. This should have taken a few hours but it is going on day 3 at the Apple store.
So, short story is to go back in time, if possible for you [Time Capsule option]
Hope this helps

Software update causes iPhone to not connect with iTunes

I did a software update this morning. The three updates were: "iDVD Update", 'Digital Camera Raw Compatibility Update", and "Safari". After that my two iPhones (one is my wife's) can not connect to iTunes, nor iPhoto. I switched cables and the connection port with no success. Had to be the updates as there is nothing else different that I did. And yes, I restarted both the computer and iPhones, several times. Need help!

I had the same problem. My update was the new itunes along with your listed updates and my iphone takes over 3 hours to sync if it actually syncs at all. I get the spinning color wheel and can't use the rest of my computer. iPhone 3G, macBook Pro with all the available updates. Please help.

Recent software updates causes blue screen

I installed Leopard last week and it's been working just fine.
Last night the software update application upadted 5 apps - iTunes, Quicktime, Keychain, and a couple others I can't remember. Since the update I havn't been able to login and use my system - when it starts up it eventually stalls at a blue screen.
I've read reports of people having this issue after upgrading to Leopard, but like I said, I upgraded to Leopard just fine and have been using it for over a week.
I just discussed this with a support agent who suggested I try another archive & install - I'll post the results.
In the meantime, has anyone else run into this?
Also, would Audio Hijack's Instant Hijack (Rogue Amoeba software) and Little Snitch be considered "extensions" that might lead to this issue?

As it turns out, I had an Application enhancer I didn't even know about. I must have installed it a long time ago, tried it, lost interest, and forgot about it.
I followed the steps here: http://docs.info.apple.com/article.html?artnum=306857 and I've managed to boot and login.
Here's some more reading that may be of interest:
http://unsanity.org/archives/macos_x/shock_andawe.php
http://www.unsanity.org/archives/haxies/leopard.php

Software Update Caused Screen to Freeze White

I was doing the latest software update on my late 2013 MacBook Pro.
The screen is frozen white. Nothing happens.
I have an external Thunderbolt drive connected that I use to edit with FCP X.
Any suggestions? Will this affect the Libraries/Projects I have on the drive? Should I just pull it out? I cannot properly eject.

Should I just pull it out?
Yes.

Prelude software update caused Norton anti virus to remove file

Hi,
My version of prelude was updated today by the automatic software update system.
During installation, my Norton 360 anti virus system identified the following file as a threat and removed it:
Any one got any advice?
thanks
Chris Anderson
Full Path: c:\program files (x86)\adobe\adobe prelude cs6\mc_enc_dv.dll
Threat: Suspicious.Cloud.7.F
On computers as of Not Available
Last Used 28/05/2012 at 22:39:37
Startup Item No
Launched No
Unknown
Number of users in the Norton Community that have used this file: Unknown
Unknown
This file release is currently not known.
High
This file risk is high.
Threat Details
Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.
File Actions
File: c:\program files (x86)\adobe\adobe prelude cs6\mc_enc_dv.dll
Removed
File Thumbprint - SHA:
c100739136c152fe596a851635a0644c88daa231396bc29acb5b883f7029212c
File Thumbprint - MD5:
abf68500798f002d97a8e282ff3e7b2b

HI Preran,
Thanks for your reply, I have read the thread but I am confused!
Is the anti virus situation effecting this prelude problem also???
Prelude wont run because it is missing a file mc_enc_dv.dll
If i reinstall to gfet this back, norton will only dump it again.
Why is this happening on the latest adobe software update?
I havent changed anything on my PC, installed softaere or codecs or anything, all I did was
allow adobe to update
I also have the probelm with Premiere loading taking 3 mins or so - is this related to the same issue?
Help!
Chris Anderson

Software update caused two failed restores?

I went to sync my daughters' ipod touches and both said they needed to have a software update. I accepted the software update, but both failed and said I needed to restore. I attempted to restore and both attempts failed... both screens now show the connect to iTunes screen. What is going on?

put it into recovery mode
See here
http://www.apple.com/support/ipodtouch/assistant/restore/
Then restore
http://support.apple.com/kb/HT1414

Software update causes video error

Plz I made a software update and since then my fone could no longer play movies in avi format what do I do? Thought abt doing a software downgrade bt don't knw if dats a gud idea. I neep help plz

Hello chidel,
Welcome to the forums.
Sorry to hear about your issue. What happens when you try to view these files? Are you getting a specific error message? Does this happen with all .avi files you try to watch or only certain ones?
This could be a codec issue. Please review the supported media types document at the below link:
http://docs.blackberry.com/en/smartphone_users/deliverables/27267/Supported_Media_Types_on_BlackBerr...
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Software update causes internet outages

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