Software update corrupt. Can't update or restore :(
I have an Ipod Touch 5th gen running iOS 6.1, however I am trying to update it to iOS 6.1.2 but no matter what I do it will not update or restore and Itunes keeps giving me an error saying that the software update was corrupted during download after waiting an hour for the update to download each time.
Things I have tried:
Tried updating over the air by going into settings > general > software update on the Ipod - but the ipod just hangs forever where it says checking for updates with the spinning pinwheel and does not go any further (I let it sit for about an hour at that screen and it still said that it was checking for updates!)
I have tried disconnecting and reconnecting my Ipod many times - didn't work still get the error when updating
I have tried restarting my computer many times (my computer is running Windows 7 Professional x64) - didn't work still get the error when updating
I have tried soft-resetting (I think that is what it is called) the Ipod by holding down the sleep/wake and home button until the apple logo shows up - still didn't update got the same error
Tried reinstalling the Apple mobile device USB driver in the device manager in windows.
Tried connecting the computer and Ipod to my other wireless network.
I have tried putting the Ipod into recovery mode (where it shows the connect to itunes screen) and then tried updating or restoring through itunes - didn't work either still get the same error
Tried putting the Ipod in DFU mode and then tried updating and restoring- still didn't work get the same error
Finally I have tried manually downloading the ipsw file and then holding shift while clicking on update to select the downloaded firmware file like I read in another thread on this site - but that STILL did not work and I got an error that it could not be updated because the firmware file was corrupt.
I have even tried the last option with the Ipod in DFU mode - still no luck.
It seems like I have tried every single option and at this point am really frustrated since I cannot update or even restore my device. Is there anything else I can do or do I need to take it into an apple store to see if they can update it? Will they be able to update it for me in the apple store and will they charge me any money for doing it? (my Ipod is still under warranty as far as I know).
I also thought that maybe it was a temporary glitch with apple but I have tired this for THREE DAYS without any luck. I have NEVER had this issue before and was always update to update over the air or through Itunes
Nothing is wrong with my Ipod other than not being able to update it over the air or through Itunes. The only reason why I am trying to restore or update it to begin with is so I can have the latest iOS.
Has anyone else, or does anyone else have this issue, and if so how did you fix it?
All I can suggest
- Is to download the update file on onother computer/network and try to copy to your computer and try again
- Make an appointment at the Genius Bar of an Apple.
Apple Retail Store - Genius Bar
Similar Messages
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When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
My itunes app on my iphone is no longer connecting to itunes after IOS update. Can you help me restore itunes on my iphone?
Helo, I asked your question to be moved... good luck!
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HT1766 all my contacts have been deleted from an update. how can i get these restored?
all my contacts have been deleted from an update. how can i get these restored?
The iphone is designed to be synced to your computer regularly. Your contacts will be in whatever program ( outlook, address book, etc) that you have been synxing. Sync them back.
If you have failed to sync them, then they are likely gone. You can try restoring from backup. -
UPDATE QUERY can't update table
Hi,
During 1500-2000 concurrent users, DB Transaction locks occur. So that Update query can't update table and we get inconsistent data. How can we avoid this inconsistent data?? Why we get transaction locks??
Eg. In update query it update the status of user with completed; but because of transaction lock update query can't update status of user it remains uncompleted. So we can get wrong status of user(inconsistent data). Why UPDATE query update the status
of user???
update table set status='completed', date=@p2,score=@p3 where id=@p1You are not getting inconsistent data, you are getting the data according to the isolation level you are running under. The isolation level determines the locking model and therefore determines any bad dependencies you may experience. Reducing the bad dependencies
through higher isolation level will lower concurrency. *This* is the core concept of Transactional Processing theory.
Furthermore there is not really such a thing as a DB Transaction lock - at least not in the way you mean. SQL server does use DB locks (such as Shared transaction workspace and Exclusive transaction workspace) but the highest level of lock escalation is
the object level (heap or btree) so those are the things you are really interested in. In the ideal would you want all Exclusive, Shared and U locks to be taken at the RID (heaps) or Key (cluster tables) level - and only have few of them per query.
In conclusion think carefully about your query and how it is implimented under the covers by the database engine.
Regards,
Mark Broadbent.
Microsoft Certified Master
Contact me through twitter |
blog | sqlcloud
Please click "Propose as answer" if a post solves your problem
or/and vote the post up if it's been helpful. -
my iphone 5 is on contract from verizon,now i'm on trip to india.
can i acess gsm in india is it unlock
and my iphone shows ios update so can i update it to ios 7 with indian sim card?Verizon iPhones are GSM unlocked by default, so get a SIM and try it.
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hey guys . . how come I get updates, but can not updates them as they are "not applicable" for the "version" of the pad?, hey guys . . how come I get updates, but can not updates them as they are "not applicable" for the "version" of the pad?
The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ... -
My Apple ID has been disabled. I have tried everything and cant get any help correcting it. Any suggestions?? Please help!! I have 25 updates and can't update anything
http://www.apple.com/support/contact/
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I had problem my the new ipad that show notify to update but can not update that update page show blank page
Try updating from here:
App Store>Purchased>Select All
Note: You'll have to look out for apps with the "Update" -
Unable to update my iOS software - can't even update to iOS 5 let alone the newer ones. Can't update my music. In setting it doesn't show 'update' as it does in my husbands phone. Can anyone suggest fix??? Can't update either through iTunes.
ThanksThe ability to update directly on the device requires iOS5.
Connect the device to the computer and update it via iTunes.
If you truly desire help, try providing some specifics such as why you cannot update via iTunes. Any errors that are occurring would be a great place to start. -
I've got a big problem i'm hoping you guys can help with.
I recently updated my iTunes but now it refuses to open at all. I've googled this and it says that i need to just uninstall and then reinstall itunes, as the new 64 bit version has come out. My problem is this: I NEED the old itunes data that i have to sync contacts with my new phone. I made backup copies before my old iphone 4 crapped out, but i can't sync my new iphone with these copies without updating. however, i can't update without uninstalling everything and deleting my backups. see the problem here?
please help!Hello viclotto,
Welcome to the Apple Support Communities!
I understand that you need to update iTunes but you have concern for your information in iTunes. It is unlikely that any of your purchased or uploaded data would be affected affected by uninstalling and reinstalling iTunes, but I would recommend making sure your iTunes library has been backed up. Your contacts are not stored in iTunes but rather in the contacts program of your Windows computer. Deleting and reinstalling iTunes will not affect your contact data that is stored in your computer.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Media you've bought from the iTunes Store or songs you've imported from CDs are saved in your My Music folder by default. They won't be deleted by removing iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, first make sure that your iTunes library is backed up. See iTunes: Back up your iTunes library by copying to an external hard drive for more information.
Steps
Remove iTunes and related components from the Control Panel.
Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.
Have a great day,
Joe -
HT4623 I have an Iphone 3 that does not have the software updates how can I update it?
I have an IPhone 3 that does not have the software updates in my settings how can I update it cause I can not download any apps or games?
The 3G can not be upgraded beyond 4.2.1, but if the phone isn't there yet, see below.
The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848 -
Hey guys I got a used iBook from a family friend that has it password protected.I can't update or delete programs or download anything without the passwords and he doesn't remember them.Is there any way for me to get around these without wiping the computer and starting from scratch?
Hello,
Sadly without the system disk you can't do a lot. I would suggest you enable root user, log in as root and reset your administrators password, however you can't without knowing the administrator password first.
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System disk are grey in color, while retail disk have a big 'X' on it.
Best of luck -
Since I last updated ATV my own tv no longer supports my ATV. On my HDMI channel it is picking up different Hz levels ranging from 18 Hz to 180 Hz when ATV is plugged in. A few times some white lines have appeared on the screen as though it is trying to connect. I have tested a different HDMI chord and that didn't have any effect and I've reset my Wi-if router. My tv still supports my bluray DVD player through the HDMI port. I want to update my ATV as I think that will fix the problem, but I can't see the menu on the tv to do so. Is there any way I can do this via iTunes or iPad?
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http://support.apple.com/kb/ht4367 -
Does anyone know what to do in order to force the update from 4.3 to 4.4?i have three machines and only one of the three made the update. The other two say they are up to date on 4.3.
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If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848
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