Software Update doesn't open a Finder window

I am helping a friend new to the Mac OS learn to use the "download only" option in Software Update. On my Mac, when the download completes, a new Finder window opens and shows the complete path to the update pkg(s). I have my Finder window preference set for column view.
I recommended that my friend use the "download only" option on 4 recent updates.
On her Mac, the downloads arrived, but a Finder window never opened. As a result, she was in a panic because she had no idea where the downloads went.
It has now been verified that they are indeed in /Library/Packages. But she had no way of knowing to look there.
I am trying to win this new user over to the Mac, and told her how Software Update would simply show her where it put the pkg files, but it truly doesn't happen on her machine.
It is the late 2006 Core 2 Duo iMac, 2.0 GHz (Intel), running 10.4.11, with almost all subsequent updates.
She is a "new user" in the sense that a) she is 78 years old and b) her previous PC ran Windows 95. She has had a very rough 2 years to date with Tiger - I receive a "HELP!" e-mail or phone call every 2-3 days. She looks for Mac Help in Mail, looks for Address Book Help in iPhoto, etc.
Excuse the digression. Any ideas why Software Update refuses to show where the downloads are? Any possible fixes? I know this is a small problem, but it's a significant one for my friend.
Thanks

I'm aware of that approach. I personally think its handy to have the update installers all at hand before I do any updates. If an update goes badly, sometimes it can be a good idea to verify the hard drive, repair permissions, and reapply it, at least that's what I've seen recommended many times for problematic updates.
I'm trying to avoid a philosophical discussion, though, of how to do OS X updates (standalone dmg files vs. Software Update, repairing permissions, or not, safe boot, or not etc. etc.) I've seen long, long discussions. I've never used Software Update to do an update on my machine, but that's only my preference. I could be branded a complete Luddite for this.
I was just hoping that someone out there had a quick fix for the "busted" automatic Finder window - that's all I seek. If not, it's not a serious problem, and I'll move on. Just irritating to see it work 100% perfectly on one Mac and not at all on the other.
Thank you for your input.

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    3   com.apple.AppKit               0x0000000109a2117d -[NSUIHeartBeat _heartBeatThread:] + 2132
    4   com.apple.Foundation           0x0000000108c7976b __NSThread__main__ + 1318
    5   libsystem_pthread.dylib       0x000000010c1f5899 _pthread_body + 138
    6   libsystem_pthread.dylib       0x000000010c1f572a _pthread_start + 137
    7   libsystem_pthread.dylib       0x000000010c1f9fc9 thread_start + 13
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           0x1059e7000 -        0x105eb5ff9  com.apple.finder (10.9.4 - 10.9.4) <1CEEB00A-B22D-34DA-ABDB-EC5419F308A4> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
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           0x1061a5000 -        0x106208ffb  com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
           0x106245000 -        0x106280fff  com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
           0x10629a000 -        0x10629ffff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
           0x1062aa000 -        0x106316fff  com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
           0x10634c000 -        0x106378ff7  com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
           0x1063a9000 -        0x10648dfff  com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
           0x106551000 -        0x10659cfff  com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
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           0x106855000 -        0x106863fff  com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
           0x10686b000 -        0x10692fff7  com.apple.backup.framework (1.5.4 - 1.5.4) <195DA868-47A5-37E6-8CF0-9BCF11846899> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
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           0x108bf0000 -        0x108bfdfff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
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           0x109796000 -        0x109796fff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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           0x10aa9a000 -        0x10ac7ffff  com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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           0x1112e4000 -        0x1112e6fff  com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
           0x1112f1000 -        0x1116c8fef  com.apple.CoreAUC (6.25.00 - 6.25.00) <2D7DC96C-BA83-3220-A03F-C790D50A23D8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
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