Software Update Error "Unable to retrieve phone in...

Hi ...
I have Nokia E50 and i am trying to update its software from Office LAN but i am getting the message "Unable to retrieve phone information". I have latest NSU v 1.4.14 installed on my machine. There is also a new firmware version available. Can anyone help me out on this ??
Thanks

Check the Firewall for a USB connection? mmmmm... Anyway, besides the firewall being controlled by my company, I've always succeeded in updating the phone until now.

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