Software update failed. help please!

I have just tried to install my 10 OS software it was all fine until at the very end of the 2GB update I got the message 'software failed'. I have read this might be because of lack of space but I have checked that and I have enough free space. Now when I attempt to start the update against it only gives me the option to cancel and that button doesn't do anything! Any solutions?
Thanks

Here is another post with the similar problem. Follow this one too just in case a solution is found: http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Software-Update-Interrupted-...
This is what I said on that post:
I had this happened to me on a brand new Z10. I called Verizon and they informed me this is one of those moments where you have to hate RIM. According to Verizon when you are doing the update process and your phone loses signal, or turns off during the update process, the phone goes into an "unfixable state". The only way to fix the phone according to Verizon is by sending the phone back and getting a new one.
They also said "to make sure when anyone does updates with the phone to do them when you will have the best signal and the phone is plugged in. DO NOT move the phone during the update process to maximize a successful update process." 

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