Software Update froze my phone

My phone froze on the apple screen when trying to update to the new software wirelessly. How can I get my phone to work again (holding down the home button has not worked)?

Hold the Home And power buttons down together for 15-20 seconds until Apple logo appears

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HT4623 When connecting my iphone to my computer, message appears: iphone cannot be used because itunes needs to be updated. I updated on my Mac, but it isn't transferring to my phone. Tried looking at software updates on my phone - "no updates needed"

When connecting my iphone to my computer, message appears: iphone cannot be used because itunes needs to be updated. I updated on my Mac, but it isn't transferring to my phone. Tried looking at software updates on my phone - "no updates needed"

Okay, that means with the latest iOS software, it requires the latest version of iTunes on the computer. Which computer OS platform are you using. Now you are saying that after downloading the latest version of iTunes that your iPhone is not being recognized by iTunes? Completely different thing, and the iTunes on the iPhone has nothing to do with that anyway. The iTunes on the iPhone is just for purchases.
If you are having trouble with the iPhone being recognized by iTunes, use the appropriate link for your computer OS for assistance.
Windows: http://support.apple.com/kb/TS1538
OS X: http://support.apple.com/kb/TS1591

HT4061 good morning! I just did a software update on my phone (finally) last night and now my phone will not come on. All it keeps showing is the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYone please expl

Good Morning,
I just did a software update on my phone (finally) last night and now my phone will not come on. It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYONE help me please???

The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.

HT1222 I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing

I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing

Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

HT4623 When I go to install software update to my phone, it sends the message that I am not connected to the internet. what am I doing wrong?

When I try to install software update to my phone, it sends the message that I am not connected to the internet. What am I doing wrong?

Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.

On Mac - Android File Transfer stopped working.   It says Unable to connect after installing the Verizon Software Update Utility from phone

On Mac - Android File Transfer stopped working.   It says Unable to connect after installing the Verizon Software Update Utility from phone.

    Hi JoeC695,
That's not good! We want your software to work properly. Have you tried uninstalling the Verizon Software Utility from your MAC? Do you receive a specific error message?
Thanks,
PamelaF_VZW
Tweet us vzwsupport

My iphone4 requires a software update. My phone was backed up automatically at 00:24 on 28/4/2013. Will it be safe to update and not loose any apps, photos and videos?.

My iphone4 requires a software update. My phone was backed up automatically at 00:24 on 28/4/2013. Will it be safe to update and not loose any apps, photos and videos?.

http://support.apple.com/kb/HT4137

Software Updates froze my Blackberry 9860

Hi my phone is frozen on 16% on the software updates on my phone.
I have tried taking out the battery and turning my phone on and off and nothing has worked it is still frozen.
Please Help

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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TS4108 I have recently done a software update on my phone, when complete I could not get the phone to work and the icon showed I had to connect to I-tunes. I then lost some recent data and photos. If they are backed up to the cloud how do I recover them?

When I completed my last software update directly on my phone I didn't realise I would then be prompted to do and I-tunes update that would wipe my phone. There seemed to be no turning back so I lost some data and photos. I'm assuming these will be backed up to the cloud but have no idea how to retrieve them.
The explanation given on the support community is a bit complicated and beyond my capabilities! Julie Malkin

If you have an iCloud backup, restore it to your phone as explained here: https://support.apple.com/kb/ph12521. If you have a backup on your computer instead, restore it to your phone by connecting your phone to your computer, opening iTunes and going to File>Devices>Restore from Backup.

Software update failure, now phone frozen. Now screen only showing itunes logo and USB Cable on screen. Have I lost my backup?

I just tried updating the most recent software on my 3GS (on my Mac) but it said the updated on my phone failed. Now my phone is frozen and only showing the itunes logo and USB cable. When I connect to the USB lead, its says: iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.
Have I lost all the data on my phone?
What should I do?
Help!
M

The iTunes logo and cable indicates that your iPad has gone into recovery mode : http://support.apple.com/kb/ht1808
For the 3004 error code does the troubleshooting for it on the page that you posted from not help ?

The software updater says that phone is not SUPPOR...

my phone which is called nokia 6680 ı attach the ca-53 cable and i start the nokia software updater says that'connected phone was not recognised' but pc suite see my phone and i use pc suite programs well I looked my phone software version is too old and immediately i must update
why i cant do it why my phone cant recognised

in turkey we must buy the telephone nokia shop but i buy another shop so my telephone update is not avalaible am I alright? this device is nokia 6680 which is your nokia techinical engineer and factories product so certainly help me for my nokia is firmware update
why dont you help me
i can do manually
and i am your customer
I used alot of nokia pruducts such as memory card, 3310 ,6070
i rely on you, nokia
please help me

E63 Software Update has killed phone

Hello
My E63 wanted its software updating today, so I went through the process (backing up my contacts etc. first).
It said that the software update was successful, however when I went to restore the backup it failed. I tried again twice and each time it failed (I'm pretty sure it was during the settings part of the backup that it failed). My phone screen would then only show the time and that it was charging, with some white boxes flickering across the top.
I then reinstalled the phone software (the phone was working at this point, however obviously it behaved as if it had been through a complete system reset), and then attempted to restore the backup. It failed again and then the option to reinstall the phones software completely disappeared from my computer screen (I have a Windows 7 laptop, and my version of PC Suite says it is up to date).
Now, when I switch my phone on all I see is the hands image together with "Phone start-up failed. Contact the retailer." The phone is currently connected to my computer via USB, however it is not showing up in PC Suite or in My Computer.
This phone was bought second-hand for me as a gift, as such I only have the phone a charger and a USB cable (i.e. no software disks etc.).
Before this update attempt it was working fine, and I had no complaints.
Any help you can give me will be greatly appreciated.
Regards, Matthew

The Software Recovery Tool (SRT) is trying to recover a Windows 8 phone, and is not giving me an option to select a different operating system.
I press continue anyway, and it waits for a phone connection. It doesn't detect a connection (I have tried with the phone off, and with the phone on with the holding hands and "contact the retailer" sign showing).
Next it asks me to hold down the Power and Volume Down keys until the phone vibrates. I have done this by pressing the Power and Left/Down on the central pad (I tried them separately, as both of these can be used to control the volume I believe - the E63 doesn't have a dedicated volume control).
So far, with the Function key, Left central pad key and Power key pressed down the phone boots in to the main menu (office / media / settings etc.). I'm asked to "Select USB Mode", and so far I have only chosen PC Suite (I'm not sure if that is correct or not).
I've then hit OK on the SRT screen, however it still does not detect a connection, and takes me back to asking for the Power and Volume Down buttons to be pressed.
Once in the main menu on the phone I have also tried opening PC Suite on my computer, to see if that registers that the phone is there (it doesn't, despite going through the inital connection process).
When I exit out of the menu screen to the home screen, I can see the time the date and the fact that it's charging only. The calendar still opens from the relevant soft key, but contacts doesn't seem to (this may have something to do with the fact that I removed the SIM in case that was wiped during this process?).
In the Settings menu there is "General > Factory settings", however as I say the phone is second hand and I don't know the lock code (there is a very slim chance I may be able to get it - the previous owner never removed their emails - but it is as I say a slim chance).
...I hope that this helps you in some way?

HT4623 if i have no software update in my phone?

settings>general>there is no software update?how can i get software update?do i need to add more source?if it is,tell me the source.

That is a Feature of iOS 5...
Updating to iOS 5
http://support.apple.com/kb/HT4972

HT4623 I do not have the software update on my phone,My iphone is currently on version 4 , I wish to upgrade to version 6

How can I download version 6 ? My iphone is currently on version 4 and I do not have the software update icon on my phone

IOS 4 will not update over the air (WiFi etc). You need to plug it to iTunes. After that you can do future updates over the air.

Software update froze by Apple Store logo and Gray Background.

It says Installing Software Update and it's been like that for a while, trying to update to Mavaricks, it asked me to update it.
If someone could help me please.
Thank you in advanced.
~ Edit : Problem fixed right after I forced powered off, then clicked where it said Restart to finish update, and it worked.

I am having same issue with my iPad, has apple messed up as if it not done by time i finish i go apple store and ask them fix at there expence or replace ipad,

Software Update froze my phone

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