Software update frozen. What's the best course of action?

I have a MacBook Pro that has been stuck installing a software update for about 4 hours. What should I do? The message just says "About a minute"

Shu it down and Restart

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My iPhone been in water and as know shut off what's the best course of action

My iPhone as been in water what's the best course of action it as shut down

Did it just get wet, or was it submerged in water for a period of time?
Here's some iPad tips that should also apply to the iPhone
http://www.gazelle.com/how-to/ipad/ipad-recover-from-water-damage
http://www.knowyourmobile.com/appleiphone/ipad/ipaduserguides/701079/how_to_fix_ an_ipad_if_it_gets_wet.html
You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

10.6.8 software update won't reboot. It replaces the Apple logo with a circle with a diagonal line though it. What's the best course of action from here?

I used software update last night and my iMac didn't restart afterwards. I spun the little "dashed" wheel for a bit and then replaced the Apple Logo with a slashed circle symbol. I"ve tried several fixes without success and would like to know what my best approach might be.
I've tried to boot into single user mode but that failed the same as above. I've tried disk verify and repair permissions using Disk Utility, again without success in fixing the problem.

com.apple.iokiast.IOUSBMassStorageClass
is a Apple kext file and likely necessary.
What you can do is backup your Users folders to another external drive (not TimeMachine) first so you have your files outside of TM. Disconnect this drive for safety reasons.
Then hold c and boot off the OS X 10.6 installer disk and simply reinstall OS X on top of the installed version, then use the 10.6.8 Combo Update here
http://support.apple.com/kb/DL1399
That should replace the troubled kext file with a fresh version.
This shouldn't bother your files or third party programs unless they have kext files or other "hooks" into OS X, if these programs fail, then just reinstall them from fresh sources and/or update to reinstall their missing parts.
Consider cloning your boot drive to a external HFS+ journaled formatted drive with Carbon Copy Cloner.

Lenovo customer who suspects virus. What is the best course of action?

Running virus detction locally, from the cloud, booting a standalone solution....there are several choices available. I'd like to get some feedback on what you think the best way might be, understanding there are different types / viruses that behave differently etc.
Thanks.
Solved!
Go to Solution.

Hello,
Just to add to PieterV's excellent reply, these days, pretty much all anti-malware programs resort to using some sort of technology hosted in the cloud, whether its looking up sites to see if they are malicious before allowing a connection, checking the "reputation" of downloaded software by its age and prevalance, and so forth.
Symantec had a great presentation at VB2009 called "Using the wisdom of crowds toadress the malware long tail" which explains hows a reputation system works, with a follow-up on its effectiveness presented at VB2010. This year at VB2011, there was a very interesting presentation from Trend Micro called "File-fraction reputation based on digest of high granularity" that showed how a cloud-based system could be used to used to detect recurring segments of malicious code to detect newer malware.
That said, I think it's important to use a mixture of techniques for detection of malicious code, both online and offline. As PCBruiser noted, if your Internet connection is unavailable or, even worse, compromised, then you cannot rely on a service based solely on having a "known good clean and working" Internet connection.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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My Mac is dying - what's the best course of action?

My computer has been running poorly for months. Today I tried to run Disk Utility and I was informed my hard drive was failing and DU couldn't be run.
Technically, I can't really afford any action right now but clearly I need to do something. In your opinion, is it better to scour Craigslist for another Mac, or bring it to a repair shop and see what can be done? I would need to replace the hard drive of course, but I would also need to replace the CD Rom reader because that stopped working awhile back.
I have a 2006 Intel iMac running 10.4.8.

Hi,
The first thing you should do, if you haven' already... is make a Clone Backup to preserve all your date...

What is the best course management system for Mac OS X 10.6 Server ?

What is the best course management system for Mac OS X 10.6 Server ? I am reading that many folks have problems with Moodle and 10.6 Server. Is there another course mnagement system?

Minimum v5.3, but no reason to not go with v5.5.

My iPad 2 fell the screen is shattered and the screen went blue. what is my best course of action? Repair it or just get a new one?

My iPad 2 fell the screen is shattered and the screen went blue. what is my best course of action? Repair it or just get a new one?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase it...

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase the hard drive and do a reinstall. Since I have a recent backup this seemed like a good enough option. They were kind enough to send me a copy of the snow leopard disk to do the install since we couldn't get it to complete through the disk utility. Not sure why, since it says we are fully connected, it just never completed.
Anyway, so now that you have the background here is the new issue. The macbook pro keeps spitting out the disk I'm trying to install from. Disk utility and using the 'Startup Disk' function from the apple menu doesn't read the disk.
Can anyone suggest a solution to this vexing problem?
Thanks in advance.

Jeremy.Laurin,
have you tried agb76’s approach here?

Problem PSU. What's the correct course of action?

Hi all. I have an iMac G5 (ambient sensor) with serial number W85270XXXXX. I'm fairly sure I have a PSU problem as the machine will shut down without warning (mostly after it's been inactive for a while, but sometimes during boot).
Grep'ing through the system.log reveals lots of:
AppleSMU -- shutdown cause = -122
I purchased the machine in Sept '05, and don't have AppleCare. Am I out of luck here? What is the proper course of action to resolve this (as cheaply as possible -- I'm perfectly content replacing the PSU myself if that's an option)?
Thanks for any help.
iMac G5 Mac OS X (10.4.6)

Jonathan--
Grep'ing through the system.log reveals lots of:
AppleSMU -- shutdown cause = -122
Yep, when my power supply failed, I got those, too. And, like yours, it often happened when it was idle, though it happened a couple of times when I was right there. When I first took it into the Apple Store, they were hesitant to do anything about it, since they couldn't get it to shut down "on command". It was only after I discovered that if I ran the computer for a while and got it good and warmed up (iTunes with the visualizer is a good way), then shut the computer down, it wouldn't restart until it had cooled down. When I could show them that, they replaced the logic board and PSU.
If you get a clean shut down and startup, you'll see this in the log:
<pre class="command">AppleSMU -- shutdown cause = 1</pre>A "warm" reboot shows this:
<pre class="command">AppleSMU -- shutdown cause = 2</pre>Unfortunately, those codes aren't documented. Even the techs at the Apple Store didn't have them.
charlie

I have a MacBook Pro 10.5.8 that I never upgraded. What is my best course of action to bring my computer software up to date?

How do I best upgrade my MacBook Pro 10.5.8? I currently cannot download itunes 11 or sync my new iphone 4s with iOS6. Also, Firefox no longer supports my computer's current system. I need the best way to catch up (not sure Snow Leopard...Lion...etc?). I don't want to purchase a new computer!

The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...

What is the best antivirus software for ma, what is the best antivirus software for mac

I'm looking for good antivirus software for my Mac --- any suggestions?

OS X already includes everything it needs to protect itself from viruses and malware. Keep it updated with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Disable Java in Safari > Preferences > Security.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

I have an Apple Mac, 10.4.11, I have been told I need to purchase a software update now - what is the max I can upgrade to

Hello - have a lovely old (??) Apple Mac version 10.4.11 - I know i need to upgrade as apps such as Skype and facetime to name but a few don't work.
What is the highest version I should upgrade to - thx

Choose About this Mac from the Apple menu and check the processor.
If it's a G3, no further upgrades are available.
If it's a G4 or G5, buy a retail Mac OS X 10.5 DVD from a source such as Amazon or eBay; Apple still might have copies in stock if you phone them.
If it's an Intel Mac, buy a Mac OS X 10.6 DVD from the online Apple Store.
(99631)

Just bought first apple-need to find someone experienced who can teach me-also need extra security due to ex-what is my best course of action to find someone?

I have no computer training, having issue w/mail not working, adobe flash wont work so i cant look at youtube instructional videos and some other issues-i have exchanged the computer and at first it starts fine but then it happens...have looked for clues in log history but I am ignorant... ex may have accessed system. Need to find someone unconventional in my near area who can assist with training and security...not really rich right now, could trade/barter services or pay a small amount, where are the best places to look for said persons? Also having issue with my new smart phone...mail not coming in right and ex has come on the line when dialing out. Also have an old laptop computer needs wipe and reload to remove all kinds of bad stuff it has. It would be my first attempt and I would prefer someone with me to show me.

Try Apple One To One.
http://www.apple.com/retail/learn/one-to-one/
Best.

BPC - What is the Best Course ID for Training(Functional Only)

Hello Guys
I am EC-CS and SEM-BCS(Consolidation) Fucntional Consultant, lately thinking about BPC training.
any One Can Help or give some Lead to attend the right BPC Training Course( on SAP Website)
Your help really appreciated
Thx
Ramana

Hi Ramana -
Please check out the "Curriculum: SAP Solutions for Enterprise Performance Management - SAP Business Planning and Consolidation" at :
http://www.sap.com/usa/services/education/catalog/perfmgt/curriculum.epx?context=FFC760B8923D16BB5150DAE63E7C1A6B331AF0B9E3A8F73CE3A9B7046E051044825A85DAE5E2A4D7B15301EA7956E5C79735C38D2C06CDDE87FF61D1338F01776B564F89C6581143490893016429EB4E2872B1079D5197E34D4ADCDA87E07280%7cE08D49B343EC5A4C9B27ECDBC7C799B1
-Sheldon

What is my best course of action?

Hi,
In 2007 I upgraded to the Leopard but did not upgrade ILife or IWork to 09. So as it stands my OS is currently up to date, but not those programs. What I want to know is do I purchase the upgrade to Snow Leopard and on a different occasion buy the other programs at another time (which in the long run is more expensive) ? or Can I purchase the box set? I hesitate to get the box set because the information clearly states if you're still running Tiger, then you would get the box set. I was hoping to find a nice neat little scenario four: ie If you're running Leopard and have not upgraded ILife or IWork, then you can do this... LOL... oh well... so I'm hoping I can get an answer or a suggestion. Thanks in advance!

I would get the box set IF you will use the features of the newer iLife and iWork applications. If you are satisfied with your current versions of iLife and iWork, get the Snow Leopard upgrade. The box set should work just fine to upgrade from Leopard.
Best of luck.

Software update frozen. What's the best course of action?

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