Software update hangs

I have a 21.5 inch Intel iMac mid 2011 and all has been working perfectly since November 2011 when I bought it.
The problem I am having is that when using the software update application found under the appleysumbol on the upper bar, the application says 'checking for new software' and hangs/freezes at what I would call around 20%. I have left the application running for several hours and the bar hasn't moved an inch.
I have tried using both Wi-Fi and ethernet connections to run the software update and neither have helped.
I have also tried several options I have found on some apple forums, including deleting software update caches and using 'Onyx' to delete software update cache and download cache.
As well as this I downloaded an installed the OS X Update Combo 10.7.3 and reset my system, along with verifying and repairing disk permissions. None of this helped.
Could anyone please advise on some way to sort this out as I don't particularly want to install all future updates manually
Thanks

Hi,
27" Intel Mac Running Lion with 8GB Ram.
Having same kind of problems after dowloading 10.7.3
Update would see the download for IPhoto 9.2.2 and then would try to get it, but when the progress bar came up nothing would happen. After a while a message came up saying unable to connect to Server, decided to manually download and Install, had to do do the same for Aperture 3.2.3, Safari 5.1.4 and the Digital Camera RAW Compatability Update 3.10.
Now the System is up to date when I try Software udate again it hangs around for ages until it tells me my Software is up to Date.
Have read an Article on the Net that in Mountain Lion you will have to download Software updates from the App store so Everything is one place, just wondering if these Problems we are having is the Precursor to that being implemented.
Regards.

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Apple Software Update hangs on Windows 7.

Even after uninstalling iTunes & Apple Software Update, downloading and installing the latest iTunes, still Apple Software Update hangs, see pic:
There is no freeze, but the spinning icon keeps on spinning forever unless the process is killed ('stop' doesn't work).
Any insights please?
Thanks!

Have you tried to uninstall & reinstall iTunes???
How to uninstall iTunes in Windows 8 - Microsoft Community
Then reinstall here: www.apple.com/itunes/download
Requires the 64-bit installer.
Hope this helps.

Software update hangs after upgrading to Lion

Just recently upgraded to Lion, mostly without any glitches but upon starting up iTunes I was presented with a dialog box indicating that the version of iTunes was "too new" (I think) and suggested I used Software Update to install a Lion compatible one. So I did. Went to Software Update and clicked on "Check Now" and waited. Task bar moved from left to right to indicate activity and progress but then it stopped at about 4/5 of the way to completion. And that's where it stayed! Canceled and tried again but same outcome. Rebooted and tried again, same outcome. Downloaded and installed the Lion friendly version of iTunes which installed ok, tried Software Update. Same outcome. Anybody out there have the same problem? A solution? Would be great to here from anyone who can help.

Me too. I'm running a mid-2010 Mac Mini with 8GB RAM.
The first couple of times when I tried using the Software Update app, I coudn't get the download to begin; after I clicked the Agree button, the dialog box closed, but the download never started. The Software Update app was still running, just not doing anything. I'd close the app and tray again with the same results.
Today I tried and the download did download and started to install. When it reach the 'Registering components' stage near the end, it appeared to hang at around 98% complete.
Because I was doing onther stuff on my computer, I let it sit there for about 40 minutes. Then, all of a sudden, it finished the install. I've opened iTunes and the 'About' box tells me I'm running iTunes 10 .4 (80) 64-bit.
So, try again and be patient.

Software update hang

Software Update under 10.6.2 now hangs as soon as it starts up. It was working for a while (although an occasional hang could be overcome by canceling and starting it again). I've tried all the usual remedies (safe boot, DiskWarrior, repair permissions, etc.). Also deleted the SU preference file, but it wouldn't even recreate it when I started SU again. Any ideas?

This procedure is for a closely related problem, but it won't hurt for you to try it.
Login as Administrator
Go to ~/Library/preferences/ByHost/ and drag all the com.apple.HIToolbox files to your desktop for safe keeping for safekeeping (you can restore them later if the fix does not work and you want to).
Restart your Mac.
Go to your user account preference pane.
Unlock the lock
Type your password.
Lock the lock.
Try installing whatever you are having the problem with again.

10.5.6 Software Update Hangs Upon Install

When I went through Software Update, my computer finished the download, restarted, and then hung when the installation process began. I tried to download the update from Apple's site, but the Disc image wouldn't mount. I ran Onyx, repaired permissions, etc, but it didn't seem to help. Suggestions, anyone?

In looking at all the posts about the install hanging, there are a lot of people that are not having problems (I am in that group), but there is a group that are having problems.
Most of those having the problem are able to download the stand-along version of the update and install it without problems. So, if you tried Software Updates from the OS and it hangs, then go to one of the following links and download the stand alone version of the OS.
If you have 10.5.5, you can use the simple update, if you have 10.5 through 10.5.4, then use the combo update.
http://support.apple.com/downloads/MacOS_X_10_5_6Update
http://support.apple.com/downloads/MacOS_X_10_5_6_ComboUpdate

Safari 3.1 from software update hangs with 2% installation complete

I tried to update safari via software update and each time the OS restarts to complete the install it hangs around the 2-3% installation complete. I also installed the security update and that seems to have completed properly (although now i'm not sure)
When i restart the mac by holding in the power button the OS boots up but safari won't start from the dock and the update is still listed in software update.
I would download it from the apple download but would like to resolve any problems that might be stopping software update working properly

Did something similar myself. Used timemachine to roll back safari to before the update and used that version to download the update from Apple.
I tried to get the download from a windows machine but I guess Apple were trying to be helpful and detected that I was using a windows machine and internet explorer so wouldn't show me the mac editions of the download. (would have liked a direct link to the other editions (mac/intel mac/PowerPC) on the download page because every search i entered brought me back to the same page

Software Update hanging - iPhoto broken as result - how to fix

So I was running software update on LION 10.7.3, which found 3 of the latest updates for Itunes, iPhoto, and Garage band. It downloaded the updates fine, but then hung for hours when "moving items into place" toward the end of the update process installation. I presumed it was not going anywhere based upon previous experience with software update always finishing properly, so I forced quit Software update and shut down. Shut down hung, and I had to force shut down with the power button, but reboot was fine back into my user account.
So I tried running Software update again thinking it would know what happened and try to fix the issue, but it just hung halfway through the searching for updates phase.
Also, my iPhoto was crashing immediately upon opening it. Itunes and Garage band opened fine, but without the latest updates applied.
HOW I FIXED IT:
I booted my computer into SAFE MODE - hold down the shift key after the Apple startup chime, and keep holding it down until you see the Apple. Then a little progress bar will show up at the bottom letting you know you are in safe mode.
Then I ran software update and everything proceeded just fine.
Rebooted and everything back to normal.
Hope this helps.

Pull out memory card and and battery, wait 5 mins and put the battery back in - not the memory card. Try powering on with and without the charger connected.
I would guess the three finger reset applies to your device too ( actually four finger if you count the power button). - press green call button, * , 3 while powering on. Keep holding in those buttons till you're past the handshake logo screen. This will delete everything on your phonememory, but might be worth doing as a last resort before sending it in.
You should read the " pool of knowledge" post by psychomania too. Specially if you get your phone on - might need a reinstall of the fw.
And the battery is of course not discharged?

Software update fails on connection interrupt

I have two computers, one an Intel Core i5 runing 10.7.2, and the other a Core i7 running 10.7.3. Software Update hangs on checking for new software, or at the start of downloading. The problem seems like it may be related to Airport WiFi. I've noticed that at somewhat random timing, when Software Update is run, the Internet connection on both my DSL modem, and the AirPort Base Station network is dropped, and then comes back in a minute or two. The hang or failure to fetch files follows this interupt. Connection is solid at all other times. (I run connection timing on the menu bar). This is what I get from System.log on the Console:
Marker - May 3, 2012 6:15:05 PM
May 3 18:15:25 Gregs-MacBook-Pro installd[6631]: Starting
May 3 18:15:25 Gregs-MacBook-Pro installd[6631]: uid=0, euid=0
May 3 18:15:26 Gregs-MacBook-Pro fseventsd[40]: Logging disabled completely for device:1: /Volumes/Recovery HD
May 3 18:15:26 Gregs-MacBook-Pro com.apple.launchd.peruser.89[6638] (com.apple.mdworker.pool.0): Throttling respawn: Will start in 9 seconds
May 3 18:16:15 Gregs-MacBook-Pro Software Update[6626]: Layout still needs update after calling -[WebHTMLView layout]. WebHTMLView or one of its superclasses may have overridden -layout without calling super. Or, something may have dirtied layout in the middle of updating it. Both are programming errors in Cocoa Autolayout. The former is pretty likely to arise if some pre-Cocoa Autolayout class had a method called layout, but it should be fixed.
May 3 18:16:41 Gregs-MacBook-Pro Software Update[6626]: Could not find image named 'package'.
May 3 18:18:04 Gregs-MacBook-Pro Software Update[6626]: Could not find image named 'package'.
May 3 18:19:45 Gregs-MacBook-Pro installd[6631]: Exiting.
I get an error dialoge that says:
"Software Update can’t connect to the update server. Make sure you’re connected to the Internet, and then try again."
Now if I recall correctly that both my modem and AirPort Extreme base station are about 4 years old now, and I would consider replacing them, but I have heard rumors that Apple is having problems on the Server end for delivering updates.
Advice?

Mine is doing the same thing. Also having issues with it connecting to my time capsule correctly. I have tried running disk utilities and also restarting the computer and zapping the p-RAM. If I can't get updates how will I be able to download the Lion update that fixes the bug?? Ugh.

Software Update stuck: "Moving files into place"

Software Update stuck. In OS C Lion (10.7.4) I ran Software Update on 25-Jul-2012 (The day when OS X Mountain Lion was released). Software Update had 5 updates, such as Safari 6.0, Remote Desktop, iPhoto (?). Software update gets about 95% done, based on the progress bar. Then it hangs... for hours. I finally had to force-Quit Software Update. Rebooted. Tried again. Same problem. Rebooted and rest the PRAM (command-option-P-R) at start-up. Ran Software Update and had the same problem. Software Update hangs while "Moving files into place." Has anyone else seen this problem and know how to get it to work?

I discovered that if I selected only one update at a time to install, all but one installed (i.e., Remote Desktop, Safari 6, and iWork update). The one update that did not install was the iPhoto update. I had left the install to run overnight (about 7 hours). Console log for /var/log/install.log when installing iPhoto update follows:
Jul 25 21:39:25 mymac installd[2768]: PackageKit: Extracting file://localhost/Library/Updates/041-5716/iPhoto9.3.2Update.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Jul 25 21:40:09 mymac installd[2768]: PackageKit: Extracting file://localhost/Library/Updates/041-5716/iPhoto9.3.2ContentUpdate.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Jul 25 21:40:15 mymac installd[2768]: PackageKit: Executing script "preinstall" in /private/tmp/PKInstallSandbox.cAwBIw/Scripts/com.apple.pkg.iPhoto9.3.2Update.fK Mu0v
Jul 25 21:40:16 mymac _spotlight[4876]: Running Install Scripts . . .
Jul 25 21:40:16 mymac _spotlight[4878]: Begin script: AlertAll.sh
Jul 25 21:40:17 mymac installd[2768]: preinstall: 2012-07-25 21:40:17.123 AlertAll[4880:707] Looking for applications at
Jul 25 21:40:17 mymac installd[2768]: preinstall: 2012-07-25 21:40:17.178 AlertAll[4880:707] --(null)
Jul 25 21:40:17 mymac installd[2768]: preinstall: 2012-07-25 21:40:17.188 AlertAll[4880:707] img:1
Jul 25 21:40:17 mymac installd[2768]: preinstall: 2012-07-25 21:40:17.196 AlertAll[4880:707] >> timerMethod
Jul 25 21:40:17 mymac installd[2768]: preinstall: 2012-07-25 21:40:17.197 AlertAll[4880:707] >> updateTable
Jul 25 21:40:18 mymac installd[2768]: preinstall: 2012-07-25 21:40:18.354 AlertAll[4880:707] >> applicationShouldTerminate
Jul 25 21:40:19 mymac installd[2768]: preinstall: 2012-07-25 21:40:19.385 AlertAll[4880:707] >> applicationWillTerminate
Jul 25 21:40:19 mymac _spotlight[4888]: End script: AlertAll.sh
Jul 25 21:40:19 mymac _spotlight[4889]: Begin script: deleteObsolete
Jul 25 21:40:19 mymac _spotlight[4893]: End script: deleteObsolete
Jul 25 21:40:19 mymac _spotlight[4894]: 2 Install Scripts run.
Jul 25 21:40:19 mymac installd[2768]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root (2 items) to /

MacBook Pro hanging with blue screen and spinner after installing Software Update

Hi I was wondering if someone could help me with this current issue. Just a few hours ago I finished reinstalling Mac OS X Snow Leopard in my MacBook Pro. I performed a clean installation as part of a yearly spring cleaning that I do on all my systems to keep them optimized. So there was I downloading some software updates which included the combo update of OSX 10.6.8 and others. The updates finished downloading and the system logged out to install the updates, when the updates finished installing my MacBook proceeded by logging out into a blue screen and show a gray spinner similar to the one seen when you start your Mac. Here's the problem after 2 hours the system is showing the spinner and the blue screen, I think that my computer has just hanged in the reboot process.
I was wondering what should I do? Do a force restart? Or leave it overnight?
Also, where can I find any information on what error is causing this issue?
I appreciate your responses and help.
By the way, I installed Mac OS X from a USB stick that has the original image of the disk installer that came bundled with my computer.

Kappy wrote:
Force a shutdown. Do not restart yet, but first do the following:
Repair the Hard Drive
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Next, boot into Safe Mode then restart normally.
Hi Kappy,
Checked the hard drive after forcing a shutdown and booting from my Snow Leopard Installer USB Key and the status of the HDD says "Verified". I ran the repair and the volume was repaired successfully. Clicked on "Verify Disk" and it says "Macintosh HD appears to be OK". So I ran a second repair and again no errors were reported.
As suggested I booted back again in Safe Mode and restarted normally. All software appears to have been installed successfully. But I don't understand why my computer hanged and showed the spinner after installing the updates in the blue screen that appears just before rebooting. I am aware that the system shows that spinner after a OS update but the longest it lasts is 30 seconds at the most in my previous cases.

HANG on the halfway of internet software updating

Hi,
My new MacPro facing a Big problem.HANG on the halfway of software updating after system disc installed completely!!!
Maybe you'll suggest me to re-install it again,unluckily,i've repeat and repeat the installation and then software updating as usual,BUT Hang again on the halfway...Oh my baby MacPro!!!
What do you think?

A. Before you do any updates, clone your original drive and boot off the clone to make sure it works, then repair your original. Start with Apple First Aid but then use 3rd party program Disk Warrior from Alsoft.
B. Why did you begin all over?
C. Maybe your DVD is bad or wrong version?
D. The destination disk drive is failing or needs to be repartitioned or zeroed.
E. Don't install the updates, there is an option to download only for later install.
F. Use another disk drive for Downloads. Also setup another disk drive for OS X so you can rule out present drive, "Emergency OS X" .
G. Are you losing internet connection during software update?
H. When you retry installing do you erase and install? archive and install?
Go to Utility menu just before begin of installation and choose Disk Utility and then repartition your drive.
I. Use standalone versions of 10.5.4 etc to direct download for later.
http://www.apple.com/support/downloads/

Software Updates using Unix command hangs

Every time I try to do a software update to my OS 10.6.4, 10.6.8 iMacs, the process stays an/or hangs and I have to cancel it. This is the last message in the log:
Writing files… Running package scripts… Removing old files… Optimizing system for installed software… Moving items into place…
I have left it there for 24 hours and it stills never finishes. When I check an individual machine, the updates are still outstanding, except the combo 10.6.8 on the machines that are running 10.6.4
Any help on this? I am running a Snow Leopard server with the software update service and doing local updates on the machines. I have sent already a unix command to the machines to do a local update with my server ip.
Thanks,
Elizabeth Rodriguez
Rancho Dominguez Prep

If your using ARD , you should be able to send, and copy & run the installer on your client computers without needing to directly interact with the computers.
ie:
download the 10.6.8 combo updaters v1.1.dmg onto your ARD computer
double click on the dmg so your computer mounts it.
open ard
select one or more client that need to update
click on install icon from the ard toolbar (it should be right next to unix) (altertively
a dialog box will pop up asking what you want to install
click the +
select the 10.6.8 combo update v1.1.pkg from the mounted disk image
set restart after install to attempt or force restart.
click install
it's a good idea to send this installer to computers physicaly in the same location at one time. IE send the installer to 1 lab of computers, then the next lab. for classrooms you might find it better to do 1 classroom or one building at a time.

IPhoto just stopped working. It loads pictures, but then goes into rainbow wheel forever. Then I try to force quit it, and then the whole Mac hangs up (had to power cycle it to get it back). I am using OS 10.5.8, and when I run software update, it assures

iPhoto just stopped working. It loads pictures, but then goes into rainbow wheel forever. Then I try to force quit it, and then the whole Mac hangs up (had to power cycle it to get it back). I am using OS 10.5.8, and when I run software update, it assures me I have up to date software. I have not added any photos since the last time I used it, probably less than a month ago. What gives?

Try these in order - from best option on down...
1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library allowing it to overwrite the damaged file.
2. Download <a href="http://www.fatcatsoftware.com/iplm/"><b><u>iPhoto Library Manager</b></u></a> and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
3. If neither of these work then you'll need to create and populate a new library.
To create and populate a new *iPhoto 6* library:
Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
Move the iPhoto Library to the desktop
Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
When you're sure all is well you can delete the iPhoto Library on your desktop.
In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption.

HT1222 I have iphone 4 and the software is ios 7.0.2. I am facing problems with my phone. Since the last software update my phone has started giving problems. like it hangs sometime when i recieve an incoming call. The carrier status bar shifts down a bit

I have iphone 4 and the software is ios 7.0.2. I am facing problems with my phone. Since the last software update my phone has started giving problems. like it hangs sometime when i recieve an incoming call. The carrier status bar shifts down a bit and sometimes it vanishes automatically. I,m confused.
Secondly i have an update IOS 7.0.4 waiting in my Software Update menu. I have tried so many times to update my iphone but it always fails to update the IOS 7.0.4. Any body suggest anything regarding this

Wow. Lots of help. Thanks apple

My Mac 10.7.5 won't shut down after new software (security update 2013-003) installation-- hangs at grey screen with "software update" at top. It also intermittently goes to sleep without my asking. What to do?

My Mac 10.7.5 won't shut down after a new software installation (Security Update 2013-003). It just hangs at a grey screen with "Software Update" at the top. I have to force quit, then restart-- but the new software hasn't installed.
My Mac also intermittently goes into Sleep mode, repeatedly, unprompted by me. I suspect a connection between these two problems.
I have tried deleting the /Library/Updates folder. It hasn't helped. The update still won't install, and my Mac won't shut down without my forcing the quit.
Help please!

Hi, I've just come accross the same problem... did you manage to get a resolution??
Cheers, Chris.

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