Software update iOS 6.1.3 would not finish, any suggestions?

I cannot get this update to go through? I brought it to the cell phone store and they could not assist me. Do I need to reset the whole phone?

Hi Rpierce101511,
If you are having issues updating your iPhone 4 to iOS 6.1.3, you may want to take a look at the following articles:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Brenden

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