Software update issue on iPhone 5s - phone not turning on
While updating the software on my iPhone 5s, my phone rebooted but the red iTunes plug in appeared. Its not been plugged into my iTunes (I've never plugged it into iTunes before) and is in reccvery mode with 3hrs remaining to update - HELP!!!
Sorry, but at that point there is no other way than to use the computer and iTunes to restore the phone, follow this article:
If you can't update or restore your iOS device
Similar Messages
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I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue. -
I did the ios6 software update on my iphone and it did not complete because it said there was an error. It then gave me a message that I needed to restore my phone. When I tried to restore my backup it says it cannot be completed because there is not enough storage. I cant delete anything to make more storage because my phone is not usable because it wont restore. What do I do?
Something in your backup may be corrupt. Try wiping it and setting it up as a new device, then sync your apps, data and media back to it from iTunes. DO NOT resotre from your backup. If the problem is contained in the backup, it will bring it right back again if you restore.
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I'm trying to update my iPhone and I go to ``settings'' then ``general'' and at that point I should see ``software update.'' But it's simply not there, that line does not exist in my phone. What can I do?
This featue is only available on iphone running ios 5 or later.
Update as you always have, via itunes.
Read the article you linked. the entire article, not just the first part.
iOS: How to update your iPhone, iPad, or iPod touch -
my iphone 4 has this same issue, did these steps but when it was doing the software update, half way through my phone still wouldn't move pass the apple logo. help!
Please see the two articles below:
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125 -
iPhone 4s will not turn on, a screen shows up telling me to connect to iTunes to restore and update to iOs7, but when I try to restore error 2001 comes up and will not let me restore. I still cannot turn my phone on. None of the troubleshooting tips work, help??
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process.
FollowTroubleshooting security software issues to resolve this issue.
In rare cases, these errors may be a hardware issue.
If the errors persist on another computer, the device may need service. -
I have a Iphone 4 and after the last software update iOS.0.4, my phone is no longer connecting to the wifi at my house.
My MacBook Air is connected and my roommates phones are also connected, but my iphone that always was connected to the same network is no longer connecting to the wifi.
The network is shown on the device but I can't join it.
Whats going on? Does someone know how to solve this issue?
Thank you!Problem persisted after fixes were done so wife called apple today. Their fix is to turn cellular off when in the house and turn it back on when she leaves- the 4 doesn't keep the password so she has to enter the password too... This wasn't a fix ...it's just resolving the connection problem... They also said that they made ios6 have security features so nobody can hack into the wifi without having the password and it has to be entered to use the wifi. My 5 and the iPads stay on with no problems. It's just the 4. So far so good...she's had wifi all day when home. It's inconvenient but it's either completely reboot it with iTunes (which doesn't work for her) or buy a new phone and she won't do that either.
So...Apple is saying that she didn't have to do the updates either and could've stayed with the previous iOS but !!!too late now!!! We've updated because we think our phones will run better but the ios6 just made it a pita for users
I wonder if the hackers of the world are having as many issues as the peeps who are just trying to use their wifi?? -
I just installed the latest software update on my iPhone this weekend (9/22/12), and now I can't get email. I've restarted and closed all my apps to no avail. I'm able to get email on my laptop, so it's not a problem with my provider. Any ideas?
Originally we were getting the error that the phone could not connect. Then, after deleting the account multiple times and re-adding it again, the error message CHANGED to having to log in to Yahoo and authorize.
When we went to Yahoo in a regular browser and logged in there was an alert telling us about connection attempts so it disabled mobile/iphone connectivity. It required that we change our password FIRST.
Then, we went in to Manage Apps and Webpages and saw that iPhone was not there but Facebook was.
After all of this went back to the phone and deleted then re-added the account again and SUCCESS!
It now also shows up on the Yahoo Manage Apps and Webpages.
Hope this helps someone else. Please consider giving me points if it does or like the post.
Fred -
HT4623 I did not find software update in my iPhone 4 !!!!
Regarding I did not find a software update in my iphon 4 ...
Thanks'
<Email Edited by Host>If you're not on iOS5 or 6, you can't update wirelessly with "software update" on your phone. You need to plug into iTunes on your computer and update from there.
See this for details... http://support.apple.com/kb/HT4623 -
I have an iPhone 4 and recently updated the software. Since then, the screen will not turn off consistently after the 1 minute auto-lock. How do I fix this?
Settings>General>Auto Lock
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I downloaded a software update on my iPhone. Now it's asking me to connect to iTunes, but I don't have my computer with iTunes to connect to and won't be able to for a few days. What can I do to use my phone now?
Hi,
Thank you for your reply, I did go to my general settings, but for some odd reason I don't have a restrictions setting, or a reset setting. I thought I could reset all the setting to see if it could be that, but as I said there aren't any.
My husband also has the iPad 2, and also did the software update and hasn't had any problems at all. I took both iPad's and compared the settings thinking maybe there could be a setting that could have been changed when the update was done. -
I just tried to install the latest software update for an iPhone 5, and now the phone is stuck in recovery mode. Are there any options available to avoid going through with the recovery. This seems really lame.
No.
You must restore. -
HT4623 i can not find the botton SOFTWARE UPDATE on my Iphone 3G
i can not find the botton SOFTWARE UPDATE on my Iphone 3G,
I can t use whatsUp anymore because I need to update the systemIf you can upgrade you will have to do it through iTunes:
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 6.1.x
iPhone 4S iOS 6.1.x
iPhone 5 iOS 6.1.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 6.1.x
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1.x
iPad 3 iOS 6.1.x
iPad 4 iOS 6.1.x
iPad Mini iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
my iphone 4 is not turning on even after long pressing home and sleep/awake button together (about 10-60 sec).
Crap. That's what I was afraid of...Well, since I'm away from home and not near my pc, it sounds like I'm out of luck. The problem is that I need my phone to be at least functional for making and receiving calls. There's an apple store nearby. Perhaps I can go there and have them restore it and at least I'll be able to make and receive calls until I get home and restore from my backup. Does that sound feasible, or am I missing something?
P.s. I tried to click "correct answer" and accidentally hit "helpful". Sorry about that... -
HT4623 How do I instal the software updates? My iphone does not show the software update
How to do I instal the software updates to my iphone?
Same as always.
Tun on your computer.
Open itunes
Connect iphone.
That's it. It will prompt you to update if one is available
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