Software update issue windows 7.8

I have a Nokia Lumia 800, I updated it to windows 7.8, after a week my phone has no speaker output and i send it to Nokia Care and fix it (mechanical problem) but it is back to windows 7.5. Now i can't update my phone software (OS version), even the restore didn't work... help me please
Rhox Rosauro

hi mate,
sounds like it may be a sign of more serious hardware failure, in this case there is not much you can do except persist with your Nokia Care until the issue is resolved to your satisfaction.

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