Software update malfunction

when i connect my phone to the computer and click on software update. nokia suite hangs for around 10-20seconds and then displays the message that cannot connect to service. but updates do show up. that means i was able to connect to the server
Attachments:
nokia suite.JPG ‏146 KB
soft.JPG ‏143 KB
NOSlogs.zip ‏2340 KB

Hi again
You can also use our feedback form available at link http://tiny.cc/ja40z.
It is faster to report error that way. We also get additional information about your system you are using and about the installed browsers from there. It helps us investigate the problem more quickly.
Just try that out to submit your error report.
Thanks,
Regards,
taza99
Nokia Suite Team.

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Software update malfunction on 10.9.1. Cant get to 10.9.2

Hi,
Software update in Mavericks is not able to update OS X. Im on 10.9.1 and trying to update my to 10.9.2, but after "installation" I'm still on 10.9.1. In AppStore, i click "install", and immideadly after it states "installed", and the button is greyed out. This until I restart AppStore and find once again a clickable "install" button for the update. The same is happening for the iTunes update. I have also tried to download the standalone OSX update from Apples website, which also just restarts my mac but with no update applied. No error message nor anything.
Im on a mid 2009 Macbook Pro.
Any suggestions?
Peace.
UPDATE: At some situations when I try to apply this update through AppStore, I get a permission error (513), saying that "I do not have permission to download the package". Which makes no sense since my user account is system administrator. I have tried using disk utility to repair permissions, but same problem persists.

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

HT4061 software update malfunction and now my phone has a pic of a charger pointing to itunes

software update crashed, now have a pic on screen with a charger pointing to itunes

1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Is the Mac OS X 10.4.11 Software Update still malfunctioning?

So I was downloading 10.4.11 a couple months ago when it came out but when I was restarting my Macbook it stopped at the uploading grey screen with the apple and I ended up having to reinstall all my OS X software discs inorder for my computer to work again. Now the update for 10.4.11 is still in my software updates and I was wondering if they got the bugs worked out and if it's ok for me to try and download it again. I'm worried if I try to download it again the same thing will happen again.

Hi Carolyn, and a warm welcome to the forums!
It's not really a bug, but something not right on your HD, here's the full story on how to avoid those things...
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions after re-install, then reboot again.
If all the above do not resolve the problem, then it's time for an Archive & Install, which gives you a new OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120

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I have been beyond disapponted with the iphone 5 thus far. When i initially got it it was very slow, especially using the keyboard in messaging, and did this weird thing where it would just randomly dim and then I could not the screen to fully illuminate again unless i completely restarted the phone. Then, after the first software update, I expected the problems to be solved but it only got worse!! My phone freezes daily, sometimes more, the apps are constantly just shutting down and am still having the keyboard slowness as well other werid malfunctions such as my text conversations from two different people merging into one.
Is there anything I can do??? I am a loyal apple customer and it really makes me sad to have to deal with this!

My husband and I both upgraded out iPhone 5s early today and we are not having any trouble. I thought it was an improvement in speed, much faster than it was. I'm sorry that's no help for you.

Safari is not working on the Mac. Internet is fine, mail, App Store etc all working and connecting to Internet fine. Done the latest software update, still not working. When selecting a web address from bookmarks or typing in search bar, partial blue bar.

Safari is not working on the Mac. Internet is fine. mail, App Store etc all working and connecting to Internet fine. Done the latest software update, still not working. When selecting a web address from bookmarks or typing in search bar, partial blue bar only and coloured wheel appears.

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. That will revert its settings to the defaults.
If extensions aren't causing the problem, see below.
Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found

Using the software update created problems

Ok so I bought Leopard and upgraded from Tiger, then updated using the software update. Now I have a whole bunch of problems. My Apple Works is now missing, the program is just gone. All my Adobe programs now give me the error of Incompatible with current OS or some Your Licensing is not working error. I have a whole load of Adobe programs that should be working, like Contribute CS 3 and Photo Shop and Illustrator and Designer and so on. All of which worked under the 4.11 and the 5.1 OSes but now no longer work. This isn't even touching on the elimination of the Classic environment which i have a lot of programs that will cost way too much money to buy again for the new OS.
Anybody know how to get back Apple Works and how to get the Adobe products running again?

First set of problems, I had two software packaged programs go missing. Totally erased from the system. iWeb and Apple Works.
This would not happen after a software update, unless the directory got damaged somehow*:
http://www.macmaps.com/directoryfaq.html
That would give the machine a difficult time trying to find files on the computer.
Next set of problems my external firewire drive stopped being seen from the system.
This most commonly happens if a Firewire hard drive does not have the proper firmware to be used with the operating system in question. This is one reason most people recommend dismounting and disconnecting all third party devices before applying updates. This used to be a more common problem with 10.3, but not out of the realm of experience of people with 10.5.
The next most common cause is the clock battery dying, but not quite dead. Replacing it can fix that problem as well.
I should say that my system consists of several computers networked together.
I would have completely disconnected the computers before applying the update.
I can take my external firewire back up time machine drives and connect them to a PC and see the data. But my macs do not even recognise them, they don't even show up when plugged in.
This is further evidence the firmware on the hard drive was not yet updated for compatibility with the operating system.
Third set of problems, all the apple install disks became unreadable by my system.
This can be commonly caused by a dying optical drive, or bad permissions on the system, or a dying clock battery.
Fourth set of problems, all the Adobe programs became un-useable and returned errors. Adobe has been working with me on this and have been far more helpful than Apple has been.
That's a case of corrupt files, or files which were migrated from another system. Migration that is done improperly from a PowerPC to an Intel system may create issues with powerpc plugins on an Intel Mac. If your hard drive got over 85% full and/or the directory was damaged for any reason (especially forced reboots), that can also trigger such a reaction during an update.
Fifth set of problems just recently discovered, all my stored movies, music and podcast in iTunes is gone.
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Sounds like you have multiple symptoms pointing towards a few common possible causes. Directory damage, and clock battery malfunctioning, and needing a better firmware on your Firewire hard drive case. Replacing the hard drive case with a compatible one is simple enough. http://www.macsales.com/ makes the right cases. I would not go with LaCie, Western Digital, or Seagate cases. Western Digital and Seagate internal hard drives are fine in of themselves. Replace the MyBook hard drive cases with http://www.macsales.com/ cases and same with the LaCies.
I have Apple TV and EYE TV and a Midi interface box attached to my G5 mac. My G5 is the one that lost Apple Works and iWeb.
Remove the Midi interface box. It may help things work better.
My systems have the super drive on them and I have virtual PC and Softwindows installed.
Softwindows barely works if at all under Classic, and VirtualPC only works with version 7.0.2 under Leopard. If you got an earlier version working under Leopard you were lucky. You really needed to migrate to a supported emulator under Leopard listed on my FAQ*:
http://www.macmaps.com/macosxnative.html#WINTEL
It says you didn't research your options well enough before upgrading to Leopard. This has been well documented in the forums before this.
Booted up from the Norton disks and repaired disk.
This is the biggest flaw in your plans, which caused ALL your problems. Norton is not compatible with any version of Mac OS X. It eats directories for breakfast, lunch, and dinner. Only Alsoft Disk Warrior is safe and only after a data recovery attempt with Prosoft Data Rescue II, Subrosasoft Filesalvage, or Boomerang's Boomerang. We have constantly harped on the forums here that Norton is damaging to data. This has been known about since Mac OS X came out. It has even been called "Norton Kevorkian" by some.
You can't blame Apple for this. Your lack of research and lack of asking in the right places at the right time led to your failures.
- * Links to my pages may give me compensation.

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I have a 1.8 dual g5. After the latest software update I experienced some seriously quirky usb power fluctuations, a card reader frying and sudden, but temporary, mouse cursor freezing. I did some research and went for a clean install from original Leopard disc and downloaded the combo update 10.5.2 from apple support. I then restarted in "safe mode" and ran the 10.5.2 update, restarted, zapped the pram, restarted to disc warrior to repair permissions and clean the drive... then restarted again. Same deal: Spinning lines on gray 1-2 minute. black (sometimes white) screen 3-5 minutes. blue screen 1-2 minutes. log in.
Tried cocktail, disc utility permission repair and removing log-in applications/drivers. Same deal... ****** computing. I feel like it's 1999 all over again.
Cost me three full days work so far under a very tight deadline and a lot of stress..... Apple is 100% responsible for this messy release and needs to address it quickly.

My problem is similar to the others already posted, but quite different too. Perhaps someone else has had this strange issue occur. I attach my nike+ receiver and set my workout as usual, and then I come to selecting playlists. I select my playlist (which is titled running) and my work out starts. HOWEVER, the playlist that I selected plays music from another playlist such as sarah mclachlan (which is not in my running playlist). I have tried everything that you guys already posted short of doing a restore. Any thoughts? I posted this same question on the nikeplus.com web forum but no one has replied. I can find no sequence to the playlist malfunction. For example say I choose to play my sarah mclachlan playlist it will play my irish playlist instead and so forth. Make sense? HELP!!!!!

Software update items do not display

Hello. I have a PowerBook G4 (10.5.8) that is still in service. When Software Update runs, it shows the notification that "New software is available for your computer," but there are no items in the display window. I have tried restarting, logging in/out, etc. thanks.

Hi. You might want to do a repair permissions, and if that doesn't work, try rebooting from the installation disk and do a repair disk and repair permission from that on your drive. You might end up having to do an "archive" re-installation of Leopard if the above doesn't help.
I have had a similar problem when there was a hardware malfunction but usually it's a software problem. Have you installed any new software lately? There also might be a software conflict going on. In which case try uninstalling whatever you've installed. Search your preferences in Library and make sure all preferences regarding that particular software have been removed. Restart and try to update again.

I installed an software Update on my MacBook Pro and after that my laptop wont reboot passed the gray screen?

After installing a software update on my Macbook Pro, it would not reboot passed the gray screen and then would shut down.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

IOS 5.1.1 Software Update - Problems

Further to the below update, I have been unable to
http://support.apple.com/kb/DL1521
Open some already downloaded Apps such as Free Music
Having issues opening Safari (Browser) and opening a Google Search, but works intermittently
App store issues, where any app updates freezes and cancels
Connectivity issues, again intermittent.
These issues have been evident since the new Apple 5.1.1 iOS update.
Was wondering if anyone had any Tips to overcome this or whether Apple iOS planned to release another update to fix the items that need fixing on the iPhone 4S.
P.S - Does anyone know the new way of hiding the bookstand as since the prior 5.1 release I am unable to prize the Bookstand in a folder on its own, so again tips and workarounds welcome.
Thankyou in advance
(Please free to post your own iOS 5.1.1 issues and any workarounds!)
iOS 5.1.1 Software Update
About iOS 5.1.1 Software Update
This update contains improvements and bug fixes, including:
Improves reliability of using HDR option for photos taken using the Lock Screen shortcut
Addresses bugs that could prevent the new iPad from switching between 2G and 3G networks
Fixes bugs that affected AirPlay video playback in some circumstances
Improved reliability for syncing Safari bookmarks and Reading List
Fixes an issue where 'Unable to purchase' alert could be displayed after successful purchase
For information on the security content of this update, please visit this website:
http://support.apple.com/kb/HT1222
Imti

I encountered problems with the volume of my Ipad 3.
1) Except when I use skype and "Talking Babies", there is no sound coming out of speakers in all applications specially video and music.
2) There is sound when I use the ear phones but will malfunction after a few minutes.
I think this is really a software problem because if it is a hardware issue then the speakers would not work at all. Am I correct?
I hope Apple will have an option to revert back to the old IOS in case the updated software is more of a problem than a solution.
We should be enjoying the New Ipad and not wanting to smash it to the wall!

HT5381 i did a software update and now mail wont open at all

Help......my mail app is coming up with an error "You can't use this version of Mail with this version of Mac OS X". Can I uninstall the update?

!! WARNING !!
about the September 2012
"Security Update 2012-004"
If you've got "Mail.app" in a folder OTHER THAN the root "Applications" folder,
MOVE "MAIL.APP" TO THE APPLICATIONS FOLDER
**BEFORE** INSTALLING THE "004" UPDATE!!
Because *IF* you use OSX's integrated Software Update app from the Apple menu to do the "004" updating, and *IF* your Mail.app is NOT in the Applications folder, then buddy, you've got some sitdown fixit time ahead of ya and/or some internet tie-up time downloading the "004" update file itself.
Been through it all, already. In fact, just got done getting my Mail back up & running. And I tried everything short of attempting to unpacking my "Mail.pkg" receipt file using... whatever... even Pacifist couldn't get it out. So that fixit "Plan D" died quick. And I'm not savvy enough to use Terminal commands to do "Plan E," so that SUDO stuff was my brick wall.
So I compressed my entire "Mail" subdirectory that contain all my emails, for safekeeping during the required surgery, or whatever would work, leaving the original Mail directory where it was. In case something bad happened in all my fixit whatevers, the one thing I *didn't* want to cross paths with was a hosed Library -> Mail folder. Then I'd be pssd. But I can wipe out that ZIP now 'cause all's well now. After 6 hrs of downloading thru a mobile broadband hotspot running at only 14KB/sec speed due to my having gone over my T-Mobile hotspot plan's bandwidth amount (throttled-down after reaching the limit, tho not cut off completely. Kinda nice, but it's a huge speed drop).
I tried moving the two Mail.app versions around, compressing them & then trashing the original so they wouldn't be recognized, blabla, even booted my Mac in Safe Mode & reinstalled the "MacOSX 10.6.8 (Snow Leopard) Update Combo.dmg" update file, which in the past has fixed many problems. But after restarting, not this one.
Like a dummy who ignored knowing better, I had my Mail.app in a folder other than the Applications folder, with only an alias to that being in the Applications folder. NOT GOOD ENOUGH. The updater don't see that as nuthin special or useful.
So if you've got, like I've got, "old" icons for Mail.app (v4.5) in your Finder toolbar & in your Dock that all point to "Mail.app v4.5" in whatever folder you've got that in, other than in the Applications folder (where Apple apparently REQUIRES that it be located, and ONLY there, at least for OSX updating purposes), then after you download & autorun that "004" updater using Software Update, NONE of your pre-existing Mail icons will work. And MOST aggravatingly, **NOR** will your brand-new "Mail.app v4.6" work that came out of the "004" updating installation. So basically, your Mail.app's... all of 'em.... are hosed. But only if you run the "004" update without your "Mail.app v4.5" being located in your Applications folder and ONLY in your Applications folder. And duplicates of Mail.app, scattered around your HDD?? Always a problem with many Apple apps.... The Apple software engineers apparently like 'em to be in the Applications folder, and in ONLY there, and ONLY the latest version, and ONLY 1 single copy of each on your entire HDD. They just don't seem to stress that enough, it appears. Kind of an oversight for them to not emphasize that, IMO...
My recommendation for this particular September 2012 "004" update:
If you run Software Update, and if you see the "Security Update 2012-004" listed as available for download, UNCHECKMARK IT. DO NOT DOWNLOAD IT USING SOFTWARE UPDATE ! Instead, download the actual update file itself.
Same thing, only a different way of doing it. Most importantly, you'll be skipping the auto-installation that Software Update performs.
AND you'll have that update file on your HDD for future fixits, should a nasty "unfixable" problem come up.
First, #1. Do a filename search for "Mail" (Option-Command-Spacebar). Scroll down to where the "Apps" are located in the list under the "Kind" column heading. First, find your Mail.app that's v4.5. Get that bugger into your Applications folder if it's not already there. Next, Trash all other "Mail.app" apps you see in that same list that you may have elsewhere on your HDD.
#2. Go here: https://support.apple.com/kb/DL1586
And download the actual "004" DMG update file: "SecUpd2012-004.dmg"
And of course, it's a biggie.... 270MB... so watching grass grow may be involved here if you've got a slow connection (go to a MacDonalds & do it, like I shoulda done).
3. After downloading, I'd recommend closing down all apps, emptying the Trash, and restarting.
Then, after restarting, run Disk Utility's "Repair Disk Permissions."
Then, doublecheck that the Mail.app version 4.5 is in your Applications folder.
THEN fire up & install "SecUpd2012-004.dmg."
Reboot.
After the reboot, your Mail.app version 4.5 in the Applications folder will have become Mail.app version 4.6 in the Applications folder, and all will be well again.
And you can dump that zipped-up "Username -> Library -> Mail" folder then, too.
Happy Mac'in!
Kevin Kendall
Macbook 7,1
(Apple's very last all-white Macbook model)
2.4GHz - 256GB Crucial SSD - 8GB Crucial RAM
OS 10.6.8 Build 10K549 + Win 7 Ultimate thru VMWare Fusion v5.0.1

I keep being asked to update my Safari but when I do a Software update it scans but never gives me a list and just says no new updates. Help please!

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There are no updates to either OS 10.5.8 or Safari 5.0.6.
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Recently an iMac crashed from a software update. I want to see what installed & crashed it.

Launch the Mac app store on the computer you want to update.
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Choose Store > Sign In from the App Store menu.
Enter your Apple ID and password, then click Sign In.
Then redownload Lion.

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I am new to Remote Desktop. I am starting to use it daily in my class room to share things with students and lock screens, etc. Is there an easy way to do system updates and software updates (adobe flash player, java, etc.) without having to manually log in to each machine? I have to believe there is a better way...could someone point me in the right direction? Thanks!

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