Software update - not connected to internet

Hi
I am trying to update apple software using apple update, but keep getting a message saying I am not connected to the internet - which I clearly am as I am on this forum and desperately seeking help. p.s. It happens with Safari as well but not Firefox (the browser I am using to post this). One thing I have noted when setting the proxy passwords and applying them, when I go back into the network setting the password have extended themselves by 3 or 4 characters.

I will call them tomorrow.
My ISP is Internet America.
I have been with them since they took over
Cyberamp back in the 90s.
I have DSL.
My terminology is limited. The local mail I am speaking
of is the program that came on my Mac when I
installed it. I can only access it when I am on this
particular computer. Otherwise, I call up Internet
Amer. webmail. The mail stays there, until I launch
my "local" mail here at home. This has never happened
before and today it brought about half my email over
and then just quit. Since then, nothing has come over.
I can go to the internet in every other way except when
trying to have my software updates checked. It says I
am not connected to the internet.
As I said, I will call them tomorrow and will post what
they say.
Thanks very much.

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