Software update, nothing but headaches.....
About two weeks ago, I woke up to a message on my phone that said a software update had been downloaded and the phone needed to restart to install. I wish I'd known then what a headache this was going to cause me.
A few days later I noticed that my phone wasn't ringing, my notification sounds weren't playing, and my alarm was going off on the screen but no sound. I always use my phone as my alarm clock, but can't trust it now. I turned my phone off and back on and the problem resolved. It has done it 5 or 6 more times since then. I'm on call for my job every three weeks, and I couldn't trust that my phone was going to ring this past week. Very frustrating.
I've also had an increase in problems making calls and typing text messages. When I try to make a call it acts like it is connecting but I don't hear the phone ring or anything. My husband said it is connecting, and he can hear me, but I can't hear anything. When typing text messages, it will freeze up and I have to exit the message and go back in before it will let me type.
I'm loathe to do a factory reset because of the amount of time it takes to get the phone back to the way I like it. Is this going to be my only option? When I first got my Droid 2, it was replaced twice in the first three months because I had nothing but problems. The 2nd time was a refurbished Droid 2 Global and it has been an OK phone. I've spent so much time dealing with technical issues though that I'm about ready to send Verizon a bill for my time.
I'm not able to upgrade until August, but I can assure you I will never buy another Motorola phone.
Is anyone else having the same problems since the update? Any solutions to the problems I'm having?
Have you tried booting in Safe Mode and see if the device works as needed? Try follow these steps and if this doesnt help then I would say its time to try a hared reset because issues do have a habit of showing its evil head after a update because of the update process changes and updates files but doesnt delete any personal settings and the old settings sometimes cause issues..
Try booting in Safe Mode and then consider a Hard Rest.
Enable Safe Mode
Press and hold the Power button.
Select Power off.
Slide the keyboard open.
Press the Power button.
Press and hold the OK key.
Continue to hold the OK key until Safe mode appears in the lower-left of the unlock screen.
This may take up to 30 seconds.
While in Safe Mode, remove the most recently installed applications.
Power cycle the device then attempt to use the device.
If the device works properly, install applications one at a time to identify the application causing the problem.
Similar Messages
-
Remote Desktop Client Update 3.8.2 v.11 remains in Software Update queue but, is listed (several times) under "Updates Installed in Last 30 Days". This is also the case with HP Printer Software update 3.0 and Digital Camera RAW Compatibility Update 6.03. Clicking the "update" button for these doesn't appear to install the software, but lists it in the "Updates Installed in Last 30 Days" without removing it from the Software Update queue.
Thank you. I tried that and even gave it a few days to do its thing, but I still get the same results. Remote Desktop, HP Printer, Digital Camera all still appear in "Available Updates", but the same versions appear under "Updates Installed in the Last 30 Days". BTW, I had to manually install the Safari 8.0.4 update because it also wasn't updating.
-
I'm trying to update my iPhone and I go to ``settings'' then ``general'' and at that point I should see ``software update.'' But it's simply not there, that line does not exist in my phone. What can I do?
This featue is only available on iphone running ios 5 or later.
Update as you always have, via itunes.
Read the article you linked. the entire article, not just the first part.
iOS: How to update your iPhone, iPad, or iPod touch -
i'm trying to access my new icloud email acct from my mac. I have OS 10.6.8 and have just completed a software update. But still not seeing how to install my icloud acct...?
You must upgrade your OSX to Lion (10.7) minimum, Mavericks (10.9) preferably.
-
HT4972 My iPad has no software updates listed but is only ios4
My iPad 2 doesn't show any software updates available in the settings. Always connected to wifi but no dice. Currently at iOS4. Help?
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Cheers, Tom -
E65 No Software Updates available - but there are
Phone CODE: 0536850
Nokia E65 (RM-208) firmware version 1.0633.18.01
Latest version is 2.0633.65.01
Using Nokia Software Updater v1.4.14en I get :
No software updates available for your phone
Is anyone else having this problem .You need to upgrade your OS, if your Mac meets the requirements below) to Leopard OS 10.5.
Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
Cheers, Tom -
i am currently on the osx 5.8 operating system. I just downloaded the new iphone 5 software and cannot sync it with my itunes on this computer because it doesn't have the most current version of itunes which i discovered i cannot download without an iosx oeprating system. I have run software update 10 times, started and restarted the computer and the program. help! what do i need to do to switch over to the ios-x operating system....or whatever the most current version is called. if i have to pay for it, that's fine. i have just been routed and rerouted through the apple store trying to figure it out. can someone help me please!
Hello,
There are two different things here, an OS update and a software update.
Mac OS X 10.5 is the version of OS while the .8 at the end is the software update (release patches)
The most current software update for Mac OS X 10.5 is 10.5.8
No more software updates available. You would need to upgrade the OS, which would be to Mac OS X 10.6
Your new iPhone 5 would require iTunes 10.6 which is only available for OS X version 10.6.8 or later.
Your would therefore need to upgrade your Macbook to this version of OS.
It maybe brought on DVD via Apple directly (Contact Apple ) or using any good online vendor like Amazon.
Best of luck -
Following steps in support.apple. iTunes was uninstalled with no problem, This was 2nd step and 2nd error was "fatal error during installation" I left everything as it appeared and no further steps were taken. I saw instructions for other OS "fixes" to these error messages, but not XP. Am aware it is no longer supported, but, my desktop is not designed for any OS but XP. Was uninstalling to fix a problem logging to my account within iTunes, and, was getting error "no connection to internet" Diagnosed it and found the secure server was rejecting my log in attempts, but internet connection was fine. Have Avast and Malwarebytes apps and, after running two sessions each, found Trojans which were quarantined. Rebooted and still getting same error. Uninstalling was last resort.
Help! If I hadn't already uninstalled iTunes, I would let it go since I could still access my music and other media. My iPod and iPhone would have just had to survive without the ability to sign in to my account, but, I needed to update my address to use my debit card for a storage upgrade and it was rejected because I just moved and the account needed to be corrected to reflect the changeFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
pls help.... with my problem with my iphone
The phone randomly shutting down-that could be a hardware issue. Do you live near an apple store? they could see whats up with the phone. It could very well be something in the software though. A good way to test it would be to follow this article: http://support.apple.com/kb/HT4137 and test it for a few days. If it doesn't do the shutting down thing, you know it's a software issue. If it still does it, you know it's a hardware issue.
As far as deleting the apps, they'll always be there. Just make sure there's not a check mark next to them and they won't sync to your phone =] -
The how to update the operating system (oIS) says to go into General, then About, and then Software Update. But my iPad doesn't have this option. Can anyone help?
That feature isn't present until you have installed iOS 5 or later. You must upgrade via iTunes and your computer.
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 6.1.x
iPhone 4S iOS 6.1.x
iPhone 5 iOS 6.1.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 6.1.x
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1.x
iPad 3 iOS 6.1.x
iPad 4 iOS 6.1.x
iPad Mini iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
My iPhone is in recovery mode but in Itunes it cannot connect to thge software update server
I unsuccessfully updated new software yesterday which resulted in my phone completely crashing. It told me to connect to iTunes. When I did this it said I must restore to factory settings which I did and then attempted to restore iPhone. It then needs to connect to the iPhone software update server but it has been trying to do this all night and cannot.
Any ideas? Unsurprisingly I can't get an appointment at the Apple store until Friday and am without a phone in the meantime.
Many thanksHi Matt2602,
I hope you are able to get your iPhone restored soon.
Resolve iOS update and restore errors in iTunes - Apple Support
States:
Most of these errors happen because your computer has older versions of software or can’t connect to the server.
Then goes on to troubleshooting steps. Please check it out.
Take care,
Nubz -
I was advised by Firefox to download and install an important software update. But the bar with green lines running across and saying 'connecting to the update server is going on indefinitely (about an hour now). Can you advise?
With Thanks,
MartinRemove the files in the updates and updates\0 folder.<br />
You may need to delete active-update.xml and updates.xml as well if present.
XP:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
If you have problems with updating then best is to download the full version and uninstall the currently installed version.<br />
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
I am told I need to update, but no update appears in Software Update...
HELP!
I have this same exact problem in iWeb AND in iPhoto:
When I launch either of these programs, I am told that an update is available and that I should install it right away.
I am asked if I want to open up Software Update via System Preferences to perform the update. I answer "yes" and Software Update dutifully opens and begins looking for updates.
Guess what?
An update for iWeb and iPhoto NEVER appears in Software Update.
But whenever I open up either of these programs I am told that one is indeed available.
I am stuck in a loop here and it is VERY, VERY frustrating.
What do I do?!
How do I get the stupid updates?
Please help!
Thank you.
KirkYes it is - all Apple programs need to be left where they were originally installed for the updater to work - iphoto must net be renamed or placed in a folder - it must be loose at the root level of the applications folder the way it was originally installed
iWeb probably is the same although I do not know that for a fact - ask in the iWeb forum for definitive information on iWeb
LN -
Macbook pro won't restart to complete software update 10.7.5
hi guys my macbook pro with retina display wont restart after i try to do software update to 10.7.5 it goes to a grey software update screen but wont do anything. i can use drop down menues but nothing is active and i cant bring up the dock. im new to mac and not great with technical terms. please guys really need your help to restart or even shutdown my computer to perform software updates.
Welcome to Apple Support Communities
Your MacBook is stuck, so hold the Power button until the MacBook turns off. Then, turn it on again and install 10.7.5 with the Combo version > http://support.apple.com/kb/DL1582?viewlocale=en_US&locale=en_US -
Software update tab does not do anything. Is there another way to check for updates?
Helllo,
I"m trying to update my OS to 10.8.4 but when I click on Apple > software update, nothing happens. How do I fix this problem or is there another way to look for software updates? Thanks!
MikeDownload and install 10.8.4 Mountain Lion Update v10.8.4 (Combo). Before you install be sure to do the following:
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Maybe you are looking for
-
HT1390 I've attempted to rent a movie through iTunes 11.0.5
I found the movie in the store (The Emperor (1080p HD)) and rented it thhrough my mini's (a 2.3 Ghz i5 w/ 16Gb Ram running Mac OS 10.8.4) iTunes app (version 11.0.5). I waited for the movie to download completely. I selected the "Rented" tab from my
-
After successfully creating multiple freeze frames from the Event browser, I have run into a situation where I am constantly getting a freeze-frame that is not relevant to where the play head is parked. I keep getting the same non-relavant spot no ma
-
today i bought a preoned ipod touch 2nd gen and i restarted and erased everything so i can go on app store and that and now it just shows a picture of a usb pointing at the itunes logo what do i do
-
Last night I upgraded to Vista Service Pack 2 and today it says I don't have a soundcard. Out of all of computers, this is my only Vista, so I'm having trouble fixing this problem. I tried to upgrade the drivers from the Toshiba website, but it's no
-
HT202159 How to I get to iPhone app support on my mac?
I am having a problem with interrupted iPhone apps, but it is so much easier to type an READ on a larger screen. How can I get to the iPhone app support from my mac? -bc