Software update on used Macbook pro
Hi all.I recently purchased a used macbook pro.When I tried to update pages,numbers and key note,the apple ID of the previous owner comes greyed so I cant edit the area to put mine.But I can update the OS(mavericks 10.9.1 to 10.9.2) and itunes.Does this mean the OS was not registered in the previuos user's apple ID.Can I just delete the apps I can't update and reinstall using my ID?
OK, here's what will happen
If Mavericks was installed by the previous owner you will be able to update it, but not reinstall it, not a safe place to be in.
Erase the Mac, reinstall the original version of OS X (the one it came with) and then install the things that you (rather than the previous owner) want.
Use Internet Recovery to erase and reinstall. Make a backup before you do.
Similar Messages
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I interrupted a software update and my macbook pro will not boot. I have tried to reboot using the startup disc, I have tried to verify the disc, and repair the disc. It tells me I need to erase and reformat the hard drive then reinstall the operating system. I do not have a back up of all my applications, my garageband music and other things. I also do not have time capsule set up on this machine, but I do have a 2 TB time capsule.
Is there anyway to back up this corrupted drive so I can restore my applications later?There's an old saying. If you don't have a backup disc, then there must be nothing important to backup. That's just lesson #1. Lesson #2 is to never interrupt a software update. Not a good thing.
OK, I'm sure you know this. It just upsets me to read your story, knowing you have a lot of important stuff on your hard drive, and didn't use time machine.
You're pretty much in a bad place. My only hope for you is to boot to your Installation Disc, then using disk utility see if you can save the internal hard drive (by fixing what can be fixed). You might be able to see your user folder and some of your apps. I wouldn't even consider copying the library, because who knows what's been corrupted in there.
Good luck. -
Trying to do a software update, but my macbook pro does nothing after it prompts me to restart
I am trying to do a software update on my Macbook Pro so I can update the new iTunes so I can start using my new iPod. Every time I go through the process of the computer searching for updates and confirming there are software updates, then being prompted to restart my computer, it does nothing. After my Macbook Pro turns on again, nothing pops up and I go into my information and it says I still have the old software. Nothing is prompting me to do the update after I restart my computer, or beforehand for that matter. HELP.
Are you really still running 10.6.2? If Software Update isn't working for you, you may want to try using the 10.6.8 combo update found here -->> http://support.apple.com/kb/DL1399.
If that doesn't work, call back...
Clinton -
I tried to update the latest software update for my MacBook pro (which was on 10/12) and after it started to update it restarted like normal but when it started back up it was running painfully slow and none oft programs will open.They all quit unexpectedly. iTunes microsoft word all of them quit unexpectedly. Help!
Exact same problem with my 2010 MBP 2.4ghz 4gb ram 10.6.8. iTunes said update was needed, Software Update ran with various updates including a security update, truthfully didn't pay much attention, I always install the Apple updates. After the restart it took 3-4 times longer than normal to get to the login screen, same to get to the desktop but I'm familiar with that occurring on update restarts. Unfortunately it got worse from there. Performed a full shutdown and startup. Same long boot. After the desktop finally loads every mouse button press received a 2 minute beachball. I use menu-meters and both processors are under 10%. Waited a few minutes for disk utilities to launch, repair permissions estimates 3 hours for a typical <10 minute process. Activity monitor shows nothing over 10% CPU most of the time however ReportCrash pops to the top often. Any suggestions would be greatly appreciated. BTW zero problems until this update.
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After installing a software update on my Macbook Pro, it would not reboot passed the gray screen and then would shut down.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
Why when I get a software update for my MacBook Pro i click on it for some reason it never connects to the server I can never get my software update is anyone else having this problem? if so what do I do? i have the 2007 macbook pro Mountain lion 10.8.2
Start up from that Mac OS X 10.4 disc you have. Insert disc in optical drive and start up with the C key held down. On the first Installer screen, from the menu bar, under Utilities, select to run Disk Utility.
In Disk Utility, select your startup volume (usually "Macintosh HD") in the sidebar and go to the First Aid tab. Run Verify Disk. If it reports a problem, that may be the reason for your long-term difficulties. You hard drive volume has data corruption.
You can try Repair Disk in Disk Utility. However, it would be a very good idea to have a backup of the data on that disk, in case the attempt to repair makes the problem worse. -
As the title says.
I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?
I don't want to restart it because im scared that something might go wrong.
operating lionLimitLess- wrote:
Hi,
I had the power supply connected when I attempted it previously but even so my problem occurred. My rom is different and so I still need to update it.
Thanks
I wanted to mark your answer helpful too but I didn't know that I could only put it for 2 answers. Sorry
That was good advice by G-N and s/he is correct about it. Unfortunately, ASC allows only 2 "helpful" and 1 "correct" marks per thread. -
My computer had been wanting to do a software update, with what I believe was the Mavericks Software, for a few weeks but I had been putting it off. When I finally decided to install the update onto my Macbook Pro 15" today, my screen went completely black and I haven't been able to get it back since. The computer still turns on, I can tell because my caps lock key still glows when I press it and my volume buttons still make sounds when I press them. However, I cannot see anything on the screen. I don't even get the grey start up screen when I reset my computer. I have tried the SafeMode Restart where you hold Shift while it is restarting and the Display Reset in which you hold Command + Option (alt) + R + P until you hear the start up noise twice, and neither have worked. Any other advice on what I can do to get my screen back without having to send my computer away to be fixed?
Try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao. -
IMovie and iPhoto won't update on Used Macbook Pro Retina
I purchased a used macbook pro retina and did the usually initial setup for the laptop. My issue is that these two stock apps won't update in the app store. I recieve a message asking me to login using the ID that was used to purchase the app. I am assuming this is the ID of the previous owner , which of course I do not have. Any Ideas ???
The MBP needs to be disassociated from the original owners Apple ID. The original owner needs to call Apple Care to request that. Or if you have a sales receipt that proves you legally have purchased the MBP they may do it for you.
Then the MBP needs to be wiped clean and the most recent version of OS X that shipped with the Mac installed using OS X Recovery. You can also reinstall the iLife apps, which you should accept into your Apple ID in the Mac App Store on the Purchaes pane. -
IPhone/Ipad software update fail on MacBook Pro
Apologies in advance that this will be a bit convoluted. I Try to keep it concise.
I am trying to update my iPhone/iPad to latest software version 4.3.3. This works fine on my MacBook Air, but not on my MacBook Pro (First i& version, early 2010).
I phoned Mac support and been through all their check lists (Transfer purchases, backup, sync, turn off firewall, etc.). I have used disk repair, cocktail and Clean-my-Mac. I have removed everything form the startup menu in the admin account (which I am using) and have disabled/removed all security software.
I am still getting the following error message, after itunes has gone through extracting the software and syncing the device:
"The iPhone "xxx" cannot be updated at this time because the iPhone software server could not be contacted or is temporaily unavailable." (see shot below).
As I am using the same wireless router/network connection for the MacBook Air (which as I said updates fine), it is not likely to caused by router settings, but rather something on the MacBook Pro. As I uses it as my main machine and where i keep my Itunes library, I would like to be able to perform the software updates for the iDevices from there.
Has anyone had the same problem, and possibly a solution. Thanks in advance.
Cheers,
RebaneConcisely:
https://discussions.apple.com/community/iphone
https://discussions.apple.com/community/ipad
Try posting there. -
Ipad/iphone software update fail on MacBook Pro
Apologies in advance that this will be a bit convoluted. I Try to keep it concise.
I am trying to update my iPhone/iPad to latest software version 4.3.3. This works fine on my MacBook Air, but not on my MacBook Pro (First i& version, early 2010).
I phoned Mac support and been through all their check lists (Transfer purchases, backup, sync, turn off firewall, etc.). I have used disk repair, cocktail and Clean-my-Mac. I have removed everything form the startup menu in the admin account (which I am using) and have disabled/removed all security software.
I am still getting the following error message, after itunes has gone through extracting the software and syncing the device:
"The iPhone "xxx" cannot be updated at this time because the iPhone software server could not be contacted or is temporaily unavailable." (see shot below).
As I am using the same wireless router/network connection for the MacBook Air (which as I said updates fine), it is not likely to caused by router settings, but rather something on the MacBook Pro. As I uses it as my main machine and where i keep my Itunes library, I would like to be able to perform the software updates for the iDevices from there.
Has anyone had the same problem, and possibly a solution. Thanks in advance.
Cheers,
Rebane
This was first posted on MacBook Pro forum, but it was suggested the me to repost it in both the iphone and ipad forum; apologies if this leads to duplicationThanks Nick,
I will try this now.
Any idea though what would the MacBook Pro prevent the auto update, when the MacBook Air has no issues whatsoever. I want to avoid reinstalling the OS, maybe a re-install of iTunes might help.
Any suggestions welcome.
Cheers,
R -
My Software Update on my Macbook Pro keeps force closing?
I have a MacBook Pro, I got it in 2009. I have Mac OS X installed version 10.6.8. It has been running slow for awhile now. It freezes randomly and I will have to restart it, software update does not work, I also cannot find the original discs to reinstall. I was hoping there would be a way for me to erase my hardrive and start it over, without the disc or buying anything extremely expensive. I have tried holfing OPTION while restarting but nothing happens. If you need anymore info just ask... anything will help.
OK, here's what will happen
If Mavericks was installed by the previous owner you will be able to update it, but not reinstall it, not a safe place to be in.
Erase the Mac, reinstall the original version of OS X (the one it came with) and then install the things that you (rather than the previous owner) want.
Use Internet Recovery to erase and reinstall. Make a backup before you do. -
Trying to get the update. Appreciate assistance!
Disable any antivirus and firewall software installed on your computer. They can interfere with the update process.
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Used macbook pro late 2011 model, under the 'Apple' when i clik 'update software' it goes to apple site with greyedout previous user's email address asking for their password, not my newly registered macpro and appleid. How can I change this as previous user has now unregistered laptop? upgraded to maverick os.
What you are entitled to is the MBP and the original OS that the MBP came with which is Lion and the associated applications.
In order to install Lion, you will have to boot your MBP with the OPTION COMMAND R keys held down. That will connect you to the Apple servers and they will check your MBP. A 4 option menu will appear. Select the Lion installation option and install Lion.
Now your MBP will be registered in your name and you may open your own Apple account. If you want Mt. Lion, then you will have to purchase it from the Apple online store.
Ciao. -
I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?
The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
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