Software Update = Phone Fail

Question

Just tried to update my BB software on my Mac.  When I was prompted to restart my BB I did so and now it won't turn on.
A red light in the top right corner occasionally comes up for 10 seconds and then goes out.
Phone fully charged this morning, so what is the problem, does anyone know?
Thanks
Seething
P.S. I don't have a data plan, it's just used as a phone, so I doubt I have a virus.

Answer 1

Technical issues can sometimes prevent backing up. To clarify
does the backup fail as part of an update process such as firmware update or a normal manual backup?
Can you figure out what part of the backup process is causing the failure?
The most up to date software suite allows various tick boxed to select type of backup. Most data is stored on internal/external memory e: / f:, generally all that data stays there & in turn can be copied faster manually if require using mass storage mode.
From previous experience backing up phone settings & applications can either cause a delay or become stuck. I would suggesting backing up selected items, such as contacts, calendar, notes, bookmarks, messages/document at one instant & anything else separately. You can create custom backups to keep track. Remember bookmarks such as opera bookmarks will be separate to using something like opera link would be useful if doing selective backups.
If you did succeed to manually perform All backups, then you could hard reset your phone which would wipe all data & then perform firmware updates if available, ending with a repeat restore.
I hope that helps.
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