Software update stuck iPad mini 2

I started a software update on my grandma's iPad mini and it got stuck. it is on the black screen with the apple on it and the white line underneath. The line is almost filled in but it had been stopped at the same spot for over an hour. I can't get out of the software update so the screen is just stuck.

Reset the iPad:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.
This should allow you to continue the update.

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