Software update wont install

Question

What do i do when my itunes will start downloading the software update. But then once its done, it will tell me that it cant connect to the server. even when i am?

Answer 1

Hi I am having the same problem, any help would be appreciated.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite C660
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0016AD080C7A8018
Current user is not an administrator.
The current local date and time is 2011-07-09 18:59:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {3083D428-5869-4029-9043-CEF7FEB51135}
Description:    Broadcom 802.11n Network Adapter
IP Address:    192.168.1.3
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.254
DHCP Enabled:    Yes
DHCP Server:    192.168.1.254
Lease Obtained:    Sat Jul 09 17:17:44 2011
Lease Expires:    Sun Jul 10 05:17:44 2011
DNS Servers:    192.168.1.254
Adapter Name:    {BE46FF5C-C2D6-4892-A10C-4E384932380C}
Description:    Realtek PCIe FE Family Controller
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:   
Lease Obtained:    Thu Jan 01 10:00:00 1970
Lease Expires:    Thu Jan 01 10:00:00 1970
DNS Servers:   
Adapter Name:    {F6E54107-8B42-480D-BA60-ADC9EAF3F89F}
Description:    VirtualBox Host-Only Ethernet Adapter
IP Address:    192.168.56.1
Subnet Mask:    255.255.255.0
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:   
Lease Obtained:    Thu Jan 01 10:00:00 1970
Lease Expires:    Thu Jan 01 10:00:00 1970
DNS Servers:   
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-07-09 18:48:26.