Software updater won't let me update to E71 to new...

Hi, I have an E71 with firmware v300.21.012, I went to the Nokia software update page which told me the newest firmware release is 410.21.010, I downloaded the most recent ovi suite including software updater as per the instructions here. I ran the downloaded file, it installed the newest version of ovi suite successfully, however when I open ovi and go to update it tells me I have the newest firmware version for my phone - no firmware upgrades are available.
I went to the Can I update page, put in my phone's version code, and verified that the latest version for my model is 410.xxx...
Any suggestions?
Many thanks.

is your phoine locked to a network if it is you have to wait until the operator approves the update
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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Software updater won't let me update to E71 to new...

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