Software Updates Fail With Permissions Error
Three recent software updates (Security Update 2008-02 v1 & v1.1, Aperture 2.1) have given me problems when using the default mode where the Software Update Systems Preferences application downloads and installs in one continuous sequence. The Security updates both failed with a permissions error at the end of the download, saying they'd move the Package file to the trash where I could install it manually. Neither one actually placed anything in the trash though. Instead I downloaded the installer disk images from the direct link at Apple.com and installed the Package from Finder. With the Aperture installer the error was something about an inability to expand the installer. This time I performed a "Download Only" in Software Update then ran the installer once the download was complete that way. This worked too.
So far I've run a permissions repair from Disk Tool and changed the read/write permissions on the /Library/Updates folder as suggested in an earlier thread. Neither had any effect on subsequent updates. What should I try next?
I just ran into this and what was happening to me was I had SU to automatically download updates in the background.
But I have 2 user accounts i use, so it was downloading the package under user A and I was trying to install via user B.
So i just deleted the old file in /Library/Updates then re-downloaded. I could have also just changed the permissions on the file.
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How do I set it right?
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Currently I have to download the update everytime manually and install it.
My currently installed version is : 11.4.402.265
And I have chosen to be notified when updates are available.Did it and this is the final output :
Elapsed Time: 00 00:00:00
Done: 13, Modified 13, Failed 0, Syntax errors 0
Last Done : C:\Windows\SysWow64\Macromed\Flash\NPSWF32_11_4_402_265.dll
=========================
Finished.
=========================
Press any key to continue . . .
I will have to wait for the next available update and see if this works. I will update this post once that happens.
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Dont know if any one has had this issue but I could never update iOS on my ipad2.
IT has ios5.1.1 and every time I try to update to ios6 it gives me software update failed error.
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Thanks for the question. Based on what you stated, it seems like you can't update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
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I am having difficulties in downloading iOS 8.0.2 to my iPhone 4. It is giving me the following message: software update failed. An error occurred downloading iOS 8.0.2. Please help!
very good. You also had posted originally on the Using Apple Support Communities forum (dedicated to "How do I use this forum and find My Stuff in it?"). I had already asked our gracious Hosts to move it to Using iPhone where it now resides and will likely get more prompt attention. In the meantime, you might consider browsing and/or searching Using iPhone for similar issues as your own.
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"Software Update Failed. An error occurred downloading OS 5.1″
Hello,
I can not update my iPhone 4s to iOS 5.1.
I´m getting always "“Software Update Failed. An error occurred downloading OS 5.1″.
Do anybody know that issue?
ThanksOn your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
8.8.8.8
and then you can download the update via itunes
dont forget to put the original DNS back after the download -
Software Update fails and shows errors in console (No Leopard 10.5.3)
I have a MacMini with Leopard installed with boxed DVD last november (upgrade from Tiger).
Every update (apps and system went fine since them).
I haven't got the java update 6 since my processor is a Core Duo and not a Core 2 Duo.
Since it's availability from Apple Servers, the Leopard 10.5.3 is not appearing.
Neither the direct downoad of Combo of Delta update are not OK to install on my system.
When i select any system volume (internal and an external usb "up-to-date") i have a warning message:
"You cannot install Mac OS X Update Combined on this volume. This volume does not meet the requirements for this update."
Anyone can help?
Thanks.
The install.log is:
May 29 20:34:13 yugo Software Update[2345]: JS: 10.5.2
May 29 20:34:17 yugo Software Update[2345]: Found receipt (id match) for ((null) / com.apple.pkg.ProAppRuntime): (ProAppRuntime / com.apple.pkg.ProAppRuntime)
May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (ProAppRuntime / com.apple.pkg.ProAppRuntimeSU): (ProAppRuntime / com.apple.pkg.ProAppRuntime)
May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (ProRuntime / com.apple.pkg.ProRuntimeSU): (ProRuntime / com.apple.pkg.ProRuntime)
May 29 20:34:17 yugo Software Update[2345]: Found receipt (id match) for ((null) / com.apple.pkg.ProRuntime): (ProRuntime / com.apple.pkg.ProRuntime)
May 29 20:34:17 yugo Software Update[2345]: JS: 10.5.2
May 29 20:34:17: --- last message repeated 1 time ---
May 29 20:34:17 yugo Software Update[2345]: Package Authoring Error: installation-check results requires a message
May 29 20:34:17: --- last message repeated 4 times ---
May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (AppleIntermediateCodec / auto): (AppleIntermediateCodec / com.apple.pkg.AppleIntermediateCodec)
May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (QuickTimeBroadcaster / a): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
May 29 20:34:18 yugo Software Update[2345]: Found receipt (full match) for (BatchMonitor / com.apple.pkg.BatchMonitor): (BatchMonitor / com.apple.pkg.BatchMonitor)
May 29 20:34:18: --- last message repeated 1 time ---
May 29 20:34:18 yugo Software Update[2345]: JS: model = Macmini1,1
May 29 20:34:19 yugo Software Update[2345]: JS: 10.5.2
May 29 20:34:19: --- last message repeated 1 time ---
May 29 20:34:19 yugo Software Update[2345]: Found receipt (full match) for (PluginManager / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:19 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:20 yugo Software Update[2345]: JS: 10.5.2
May 29 20:34:20: --- last message repeated 1 time ---
May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (RemoteDesktopClient / b): (RemoteDesktopClient / com.apple.pkg.RemoteDesktopClient)
May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (RemoteDesktopAdmin320 / b): (RemoteDesktopAdmin320 / com.apple.pkg.RemoteDesktopAdmin320)
May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (AirPortExtremeUpdate2007002 / auto): (AirPortExtremeUpdate2007002 / com.apple.pkg.AirPortExtremeUpdate2007002)
May 29 20:34:20 yugo Software Update[2345]: Found receipt (full match) for (iPhoto_606 / com.apple.pkg.iPhoto_606): (iPhoto_606 / com.apple.pkg.iPhoto_606)
May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (WebObjects5.3.3Update / auto): (WebObjects5.3.3Update / com.apple.pkg.WebObjects5.3.3Update)
May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (AirPortExtremeUpdate2007003 / auto): (AirPortExtremeUpdate2007003 / com.apple.pkg.AirPortExtremeUpdate2007003)
May 29 20:34:24 yugo Software Update[2345]: Found receipt (full match) for (ProAppsEffects / com.apple.pkg.ProAppsEffects): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (ProAppsEffects / ProAppsEffects): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
May 29 20:34:24 yugo Software Update[2345]: Found receipt (full match) for (PluginManager / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (FrontRowUpdate1.3.1 / auto): (FrontRowUpdate1.3.1 / com.apple.pkg.FrontRowUpdate1.3.1)
May 29 20:34:24 yugo Software Update[2345]: JS: Firmware is up to date.
May 29 20:34:25 yugo Software Update[2345]: Found receipt (name match) for (AirPortExtremeUpdate2007004 / auto): (AirPortExtremeUpdate2007004 / com.apple.pkg.AirPortExtremeUpdate2007004)
May 29 20:34:25 yugo Software Update[2345]: Found receipt (full match) for (iMovie_710 / com.apple.pkg.iMovie_710): (iMovie_710 / com.apple.pkg.iMovie_710)
May 29 20:34:25 yugo Software Update[2345]: Found receipt (name match) for (QT72CompatibilityUpdate / auto): (QT72CompatibilityUpdate / com.apple.pkg.QT72CompatibilityUpdate)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (id match) for (Software Update / com.apple.pkg.QuickTimeBroadcaster): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (QuickTimeBroadcaster / auto): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (ProAppsEffects / autoProAppsEffectsSU): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (full match) for (ProAppsEffects / com.apple.pkg.ProAppsEffects): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (full match) for (PluginManager / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (QuickTime745_Leopard / auto): (QuickTime745_Leopard / com.apple.pkg.QuickTime745_Leopard)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (id match) for (Software Update / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (iTunesAccess / iTunesAccess): (iTunesAccess / com.apple.pkg.iTunesAccess)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (AppleMobileDeviceSupport / amds): (AppleMobileDeviceSupport / com.apple.pkg.AppleMobileDeviceSupport)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (iTunesX / iTunes): (iTunesX / com.apple.pkg.iTunesX)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (AirPortUtility / a): (AirPortUtility / com.apple.pkg.AirPortUtility)
May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (AirPortUtility_Leopard / a): (AirPortUtility_Leopard / com.apple.pkg.AirPortUtility_Leopard)
May 29 20:34:27 yugo Software Update[2345]: Found receipt (name match) for (FrontRowUpdate2.1.3 / auto): (FrontRowUpdate2.1.3 / com.apple.pkg.FrontRowUpdate2.1.3)
May 29 20:34:27 yugo Software Update[2345]: Found receipt (name match) for (SecUpdQuickTime716 / auto): (SecUpdQuickTime716 / com.apple.pkg.SecUpdQuickTime716)
May 29 20:34:27 yugo Software Update[2345]: JavaScript error "Undefined value" while running "_choice_suvisible"
May 29 20:34:27 yugo Software Update[2345]: _choice_suvisible returned error: Undefined value
The install.log for the combo package :
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[2384]: vm_allocate: 0, 0x5000000 - 0x25000000
/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[2384]: vm_protect: 0
Installer[2384]: @(#)PROGRAM:Install PROJECT:Install-378
Installer[2384]: @(#)PROGRAM:Installer PROJECT:Installer-278
Installer[2384]: Hardware: Macmini1,1 @ 1.66 GHz (x 2), 2048 MB RAM
Installer[2384]: Running OS Build: Mac OS X 10.5.2 (9C7010)
Installer[2384]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Installer[2384]: Env: TMPDIR=/var/folders/Y4/Y4sMCsAIE58cyYkAJi5FfU+TI/-Tmp-/
Installer[2384]: Env: SHELL=/bin/bash
Installer[2384]: Env: HOME=/Users/thierry
Installer[2384]: Env: USER=thierry
Installer[2384]: Env: LOGNAME=thierry
Installer[2384]: Env: DISPLAY=/tmp/launch-2C4GnV/:0
Installer[2384]: Env: SSHAUTHSOCK=/tmp/launch-5LZwpK/Listeners
Installer[2384]: Env: ApplePubSub_SocketRender=/tmp/launch-65XpRu/Render
Installer[2384]: Env: _CF_USER_TEXTENCODING=0x1F5:0:1
Installer[2384]: Env: SECURITYSESSIONID=cb6620
Installer[2384]: Env: COMMAND_MODE=unix2003
Installer[2384]: Mac OS X Update Combined Installation Log
Installer[2384]: Opened from: /Volumes/Mac OS X Update Combined/MacOSXUpdCombo10.5.3.pkgI'm also receiving SU console error messages - irrespective of whether SU is run from the menu, automatically on its weekly schedule, or logged into the computer using a different user.
Any ideas?
Here are my console messages:
5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
5/26/08 12:25:20 pm Software Update[184] JavaScript error "Undefined value" while running "_choice_suvisible"
5/26/08 12:25:20 pm Software Update[184] _choice_suvisible returned error: Undefined value -
IPod Software Update failed with iTunes 7
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"iTunes could not contact the iPod software update server because you are not connected to the Internet."
That is very funny because without the internt iTunes wouldn't even be able to get the information that an update is available....
So the diagnosis doesnt help anything either but I am posting it, maybe somebody has a idea:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Acer Aspire 3020
iTunes 7.0.0.70
Current user is an administrator.
Network Adapter Information
Adapter Name: {06AAC6DC-F406-423E-B7A6-EF5E6FC83222}
Description: Broadcom 802.11g Networkadapter - Packetplaner-Miniport
IP Address: 192.168.0.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DNS Servers: 192.168.0.1
Network Connection Information
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Current firmware version is 1.1.1
Windows XPI just downloaded itunes 7 and connected my 60gb ipod. It updated songs and offered me the chance to get CD covers, which i did successfully. It the offered me Ipod updater 1.2 which i said yes to but it then informs me that it could not complete as ipod already in use by another application!!! I tried to reset but with the same result...help please
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Xperia z1 4.3 update failed with UE error code 5
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The first thing to try is to update the version of Java you are using then restart the computer and try the update again:
http://www.java.com/en/download/help/mac_java_update.xml
Don't forget to mark posts that answers the topic as Accepted Solution.
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CCMS agent update fails with an error
Hello All,
We are trying to update CCMS agent 700 unicode version on 640_REL unicode kernel.
But we are getting below error
./sapccm4x -v
Could not open the ICU common library.
The following files must be in the path described by
the environment variable "LIBPATH":
libicuuc30.a, libicudata30.a, libicui18n30.a [nlsui0_mt.c 1557] pid = 860208
Please help.
Thanks,
AnuIf you use the Unicode version you need to install the Unicode libraries also.
You find them in the download area (where you got the CCMS patch) under "UCLIB". I assume this is AIX so you can also search for the file
UCLIB_3-20000978.SAR
extract it and put the files in the kernel directory.
Then logout and logon (the shell) and try again (or simply give a 'rehash' command).
Markus -
"Software Update Failed. An error occurred downloading iOS 7."
i have an iphone 4, and its not working!!!! it's factory unlocked, no jailbreak
The servers are likely overloaded. Try again in a few hours.
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Iphone 6 plust update to 8.1 failed with unknown error (6)
Trying to update my iphone 6 plus to ios 8.1 using windows laptop running windows 7. It failed with giving message update failed with unknown error (6).
Exact error is:
The iPhone "iPhone" could not be restored. An unknown error occured (6).
After this whenever I connect iphone to my laptop itunes shows serial number as n/a and it keeps on asking me to restore but always fails.
Any help in resolving the issue (either completing the update or restoring to factory defaults) is highly appreciates.
Thanks.
Checked the update logs and see the following at the end:
[11:07:48.0460] requested restore behavior: Erase
[11:07:48.0461] device did not return saved USB log
[11:07:48.0461] device did not return saved panic log
[11:07:48.0462] previous restore failed with exit status 0x100
[11:07:48.0463] connected to service com.apple.mobile.restored
[11:07:48.0464] using protocol version 13
[11:07:48.0464] unable to open device_map.txt: No such file or directory
[11:07:48.0465] board config = n56ap
[11:07:48.0466] no value returned for BootArgs
[11:07:48.0467] _copyDeviceProperty() failed for restore bootargs
[11:07:48.0468] no value returned for MarketingPartNumber
[11:07:48.0469] _copyDeviceProperty() failed for mpn
[11:07:48.0469] requested restore behavior: Erase
[11:07:48.0470] value query for 'HardwareModel' returned 'N56AP'
[11:07:48.0471] Established proxy for device ID 4
[11:07:48.0522] <Restore Device 06B9BF48>: operation 35 progress -1
[11:07:48.0525] requested restore behavior: Erase
[11:07:50.0998] <Restore Device 06B9BF48>: operation 28 progress -1
[11:07:59.0151] no override trust object found
[11:08:20.0357] device returned CFError with code 6
[11:08:20.0361] dumping CFError returned by restored:
[11:08:20.0364] CFError domainXXXXXXXXXXXXXXXXXXXin code:6 description:Fatal FDR Error returned from RestoredFDRCreate()
[11:08:20.0368] Sending acknowledgement that final status was received
[11:08:20.0759] Restore completed, status:6
[11:08:20.0759] Failure Description:
[11:08:20.0759] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 6
[11:08:20.0759] Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 6 - Failed to handle message type StatusMsg)
[11:08:20.0759] Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 6 - Fatal FDR Error returned from RestoredFDRCreate())Hi sailesh.chopra,
Thanks for the question. After reviewing your post, it sounds like you are not able to update because of an error 6. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
The problem occurres after the downloading is complete and when its in "Preparing Update" procedure and specfically in its last progress (near the end). Suddenly a message pop ups saying that "Software Update Failed" \n "An error occured downloading iOS 7.1."
I've restarted the update process for the 20 th time!!! and reset my iphone twice to factory settings, but still nothing change, same error occures...
My iPhone specs
Version : 7.0.6 (11B651)
Model : MD235AE/ATry updating by using iTunes via a computer.
-
Still getting "Software Update Failed" when attempting to download iOS 7 on iPhone 4S.
I've tried countless times now to download iOS 7 on my 4S which is currently running iOS 6.1.3. It downloads completely then in the "Preparing Update..." stage it gives me an error box saying "Software Update Failed. An error occurred downloading iOS 7.0." The same thing happens every time, I've rebooted and reset my pone several times as well as logging in an out of my Apple ID all with no success. It's not like it takes an unusual amount of time downloading or anything, and once it finishes downloading it shows less storage in the "About" section in "Settings" but goes back to where it was once it gives the error message. Just a note, I was able to download iOS 7 on my iPad 3 the day the software was released without a long waiting period or any hassle. I appreciate any input. Thank you.
Thanks for the response. I have 16.5 GB of available space at the moment. I've tried it connected to a wall charger and connected to my wifi, my schools wifi, and my gyms wifi all with no success. I have not tried it from iTunes but after posting this question a few suggestioned discussions came up, one of which recommended backing up to iCloud or iTune and then performing a complete restore. I'm in the process of doing that now, whether it works or doesn't work I will get back to either way. Thanks again.
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