Software upgrade shuts down windows at 'boot ROM"

I have tried multiple times to upgrade to 4.5 device software from the desktop manager. It always shuts down windows...showing a blue screen, locks up my phone until I remove the battery.....then restart my laptop and it says it recovered from a "fatal error". Tmobile  first told me to download latest version of desktop manager, which I did.  I still have the same problem, then they told me it is my computer and couldn't help me. I have Windows XP w/latest updates.  Anyone have any idea why this is happening? Thank you!

I am having this exact same problem my phone restarts when updating the software after boot ROM, then it says there has been a fatal error. it does this everytime i try update my software. so any help would be handy.

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