Software used to decode the media not available on this system

"The software that's used to decode the media is not available on this system…" I get this error message when I try to import an H.264 video file (about 3.7 GB in size) into Encore CS6 to make a Blu-Ray. I've read the message threads about this problem but they don't seem to apply to my case. I'm using a recent Mac Pro Tower running OS 10.8.5. I made the H.264 file using Compressor 4 and a Matrox MX02 box using the Matrox encode setting for high-quality Blu-Ray. I've used this workflow a number of times before and never had any trouble importing the resulting files into Encore. I've tried starting a new Encore project and also re-doing the encoding of the H.264 file, without success. I've also experimented with importing other, recently made H.264 files into a new Encore project and these, as before, present no problems. I'm baffled!

I solved the problem and thought it might be helpful if I described the solution. The error message gave no indication of the nature of the problem, which was caused by a single clip in the Avid Media Composer timeline. This clip was an import from Photoshop, resized in Avid Media Composer. In height, the pixel dimensions of the Photoshop file were a bit more than 1080. I have no idea how this dimension survived rendering in Media Composer or H.264 encoding in Compressor using the Matrox MX02 box. But it evidently did. When I resized the image in Photoshop before importing it into Media Composer, then re-encoded the video as H.264, it imported normally as an asset into Encore.

Similar Messages

Encore CS5: The software that's used to decode the media is not available on this system...

Hi guys, I am needing assistance with this matter. I have read up on similar threads (mostly commented on my Bill Hunt), but I fear I may be missing something. Can anyboy please assist me?
Here's the background:
OS: Windows 7 64-bit.
Video footage format: AVCHD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have been running CS4 Master collection for the past year and a half, with minimal hassles in encore (except for the early patch that needed to be downloaded and applied for some or other transcoding error in Encore CS4).
Right, so we bought the CS5 Master collection upgrade, and all applications are running great, except Encore. The moment I have completed editing my hour-long video in Premiere Pro CS5, I "send to Encore" via Dynamic Link. (This is the way I have been operating countless times in CS4. However now, in Encore CS5, the programme opens with all the regular project settings and saving dialogues, but the the moment it looks as though Encore is going get going, it stalls and doesnt respond, forcing me to close and try again.
So I tried the other way around. I restarted Encore, created a new project, in a new project folder, encore opens, and I chose to Import as "new timeline" selecting the Premiere project of choice. This time around, i don't get a crash out of Encore, instead I get the following message:
"The software that's used to decode the media is not available on this system.
Installing the correct decoders for the files you are working with may help to correct the problem."
So I googled the matter, and came up with Bill's response to the same problem (expect the date that it was posted was back in 2009). I am would desperately like to know if there is a solution, a patch, a workaround of some sorts that can help me get back to my usual workflow. I am pretty screwed without encore at this present moment, and the work is piling up. Can anybody help?
Many Thanks,
Matt

I am having the same problem however I end up having hardware error "Sense code 52102"
My video capture is similar to yours except I am using HD (Canon HNV model Legria HV40)
The process takes a long time and I have breaks in my recording to DVD and with no sound - once it completed after 40 hours.
I have wasted over 20 DVD's trying different things.
OS: Windows 7 64-bit.
Video footage format: HD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have not tried what you did buy opening up Encore and importing to new timeline , let me do that and see if I get the same message.

Adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem

Hi,
I got this message after importing about ten or so H.264 files that I encoded from Adobe media encoder. "adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem."
The files we're shot with HD cameras. Edited in Premiere Pro CS3. I installed the update 3.0.1 with still the same error.
I also tried a brand new project and after about ten or so files being imported into a timeline, the system crash. I tried this twice....
    Thanks in Advance

Hi Hunt,
       Here is the skinny. A window base PC. footage shot with HD sony HD cameras, Project imported to Premiere CS3. Once completed sent file to Adobe media encoder and render them as H.264 widescreen high Quality. Imported them to Adobe Encore CS3. After about ten files or so. I got the error message. Did all the basic trouble shoot like restarting the computer, got latest patch. Even build a new test project with the same problem.
    Something else I read in the forums, is the encore will transcoded the project to Mpeg 2 anyway, after looking at my project I realized those few files were indeed untranscoded. So it will be a double compression and I dont want that. So, my new question is, what is H.264 good for ?????????? I was research that Mpeg 2 is a faster render but H.264 is a slower render but better quality.....
   what do you think ????
   Peter

The software that used to decode the media is not available on this system

I can see that this has been asked numerous times over the years. I am sorry to post this AGAIN, but I have not yet found a solution and have a deadline looming.
We created a 200+ DVD's using Encore CS6 on a Windows 7 system.
We upgraded to Windows 8. Re-installed CS6 Production Premium.
Now, when we try to open the projects to make a few edits, we get the "The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem."
I've done the Encore Updates. I've done the Media Encoder updates. I've "Run as Administrator".
I've tried re installing.
Does anyone have any suggestions on how to debug this? The videos are already transcoded as *.m2v files.
You'd think this would be easy... like install a codec or something.
==> Mike.

Part of the problem is that this is probably not a "logical" error. The common cause of this issue is still image files where the pixel size is too large. This suggests that Encore's (and other Adobe apps) ability to handle image size is exceeded without a better error message. The link, which I'm going to post until I find a "new" location (if one exists) is now a bad link:
http://helpx.adobe.com/encore/kb/error-software-used-decode-media.html
And in this example where it was not an image issue, the user fixed the problem by re-encoding the problem file.
http://forums.adobe.com/message/6004428#6004428

I can't seem to use the 'Check seats' link on Delta when I use Firefox but Safari works fine. I get the message 'not available at this time' when using Firefox but when I go to Safari it works fine.

I can't seem to use the 'Check seats' link on the Delta Airlines site when I use Firefox but Safari works fine. I get the message 'not available at this time' when using Firefox but when I go to Safari it works fine. I love Firefox but this sucks!

That issue can be caused by corrupted cookies.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox > Preferences > Privacy > Cookies: "Show Cookies"
*http://kb.mozillazine.org/Cookies

The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.

I'm trying to make a DVD menu in Encore, and then when it came round to loading my AVI files into it, bam. Apparently, I don't have the decoders necessary - this is unusual.
I'm running on a Apple MacBook Pro, and I have Perian installed for all my codec needs. I just don't understand!
Any help would be most appreciated...

Welcome to the forum.
It is most likely that the error message is telling you the truth - the necessary CODEC is not available. It might not be installed, or might be broken.
The first step is to gather the full details of your .AVI files. This ARTICLE will help explain the potential issues. Sorry that the utilities mentioned are for the PC. Do not know if you can run them in Parallels, or Bootcamp, or other, but similar should be available for the Mac if you cannot.
I have to admit that I know little of Mac's, and especially how they install and handle CODEC's. On the PC, I can offer help there, but not in this case. Again, with my "sorry."
There could be two ways to handle the issue, and that might depend on the info gathered afer you read the above article. It could be that the simple installation of the proper CODEC will fix it perfectly and easily. Or, it could mean that you will need to convert your .AVI to something along the lines of a DV-AVI. Though I do not use them in Encore, I have no problem working with .MOV [Animation CODEC] files from FCP in my PrPro. I've just always done all editing in PrPro, before Exporting/Importing to En. I do not know how En will handle .MOV's, but if some Mac-only CODEC is used, probably not so well.
Good luck,
Hunt

The software that is used to decode this media is not available on this system. Installing the corre

I have this video(.AVI extension) that im trying to add to the project(PAL DVD) but it gives me that error message all the time.
I also tried it as NTSC and it didnt give me any error but encore only recognizes it as a audio file and i just dont get why is doing that.
Can anyone please help me. I would really appreciate it.

Hi there!
Id love to get in on this discussion thread... hopefully its not closed :)
I was wondering what John meant when he said that "if the actual codec is divx or xvid you will need to convert to a REAL avi before Encore will work". I have created an avi from AoA Ripper and Encore gives me this error message when I try to import it as an asset. Is there a codec that I need to use when creating the avi? As of right now, I only have the option of using teh xvid/divx codec, and I think that's my problem....
Help!

How to override the onTouchUp in the user control which can be used to fire the event not only on this user control, but whole application

I am a new to the C# and WPF. Right now, I want to override onTouchUp event in my user control. Then I can add user control in
the references for reuse. The problem is each time I want to test this event on the application, the event only fire at area of user control, not whole screen. Anyone has solution for this?

You cannot just add a UserControl to a window and expect its OnTouchUp method to get invoked when a TouchUp event occurs outside of the user control. That is not how routed events work.
The OnTouchUp method of the UserControl will only be invoked when a TouchUp event occurs from within the UserControl.
The event will indeed bubble up to the parent elements of the UserControl and you could for example handle the event in the parent window:
<Window x:Class="WpfApplicationSlider.MainWindow"
xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"
xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"
Title="MainWindow" Height="350" Width="525" TouchUp="Window_TouchUp">
The OnTouchUp method of the UserControl will however never get invoked when you touch an element outside of the UserControl because an event only travels between the source element and the handler(s). This is how routed events work.
If you want a "global" TouchUp event handler you should override the OnTouchUp of the top-level
window:
public partial class MainWindow : Window
public MainWindow()
InitializeComponent();
protected override void OnTouchUp(TouchEventArgs e)
base.OnTouchUp(e);
//do your thing...
If you want to be able to reuse the functionality across all of your windows in case you have several you could for example create an abstract window class and make all your windows inherit from this one:
namespace WpfApplication1
public abstract class BaseWindow : System.Windows.Window
protected override void OnTouchUp(System.Windows.Input.TouchEventArgs e)
base.OnTouchUp(e);
//do your thing...
MainWindow:
public partial class MainWindow : BaseWindow
public MainWindow()
InitializeComponent();
<local:BaseWindow x:Class="WpfApplicationSlider.MainWindow"
xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"
xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"
xmlns:local="clr-namespace:WpfApplication1"
Title="MainWindow" Height="350" Width="525">
</local:BaseWindow>
Hope that helps.
Please remember to mark helpful posts as answer to close your threads and please start a new thread if you have a new question.

"Preview not available for this file" error message.

I'm using LR 4.4 but it hasn't worked correctly since I got my new camera (Canon 70D). When trying to import I keep getting the "Preview not available for this file" error message. I had some better luck connecting the camera with a usb cable, that let me see the jpg images, but it would not let me see the raw (.cr2) images. Would I solve this problem by upgrading to LR5?
I'm running LR 4.4 on a Windows 7 PC.
Thanks for any help that can be provided.
Robert

Support for the Canon 70D was introduced with LR version 5.2. see the link below.
Camera Raw plug-in | Supported cameras

Downloaded movie to ipad, won't play. error - url not available on this server

Downloaded a movie on the iPad, played it once. Now get error message the "url not available on this server". How do I fix?

Where did you rent them from?
iTunes? If so are they downloaded enough that they can be played?
If from another App, its best to contact the App developer.

Expected Ship Date: Not available at this time.

For those wondering where their previously promised phone is (and if they will ever see it), there is hope... Epilogue, still no ship date and still no official word from Verizon.
<Chat transcript removed as proprietary information per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator
If only Verizon's customer relations and notifications were as diligent as their moderators ;-)
The gist of the chat was that there were "unknown delays in the shipment of HTC phones" and the best guess is shipping approximately a week after the initial promise date. Perhaps I'm the only one experiencing their "ship date" moving from a given date to the text, "Not available at this time", and therefore should consider myself "special".
If anyone else is also special, please reply if only to have necessary evidence to escalate the communication issue either up the support chain or in effective social network forums.

The irony of this dissertation is that the content in question of violating the ToC was actually a cleansed chat dialogue (all PII - Personal Identity Information - was obfuscated) that portrayed Verizon online support in a positive light as caring, resourceful, and responsive to an unfortunate situation where they failed to proactively notify customers of delays.
It was shared with this community so that others in this situation could see both (a) the reason for the delay and (b) that someone at Verizon actually cares.
For some reason, this caused a fellow consumer to register a complaint, perhaps it was motivated because they are dissatisfied with Verizon and do not like to see them portrayed so positively?
The apparent necessity to police and educate posters in discussions is a natural self-appointed role well documented in the behaviors of social networks such as this. The unfortunate fallout is that the original message is too often lost in the educational discourse that ensues.
To be clear, the original message is this:
If your prepaid order for an HTC 8x has an expected ship date that changed from a given date to the text "not available at this time", fear not - the friendly and helpful live-chat people will tell you it is because of unforeseen delays with the hardware manufacturer and they are very sorry this was not communicated to you. Simply wait for an email that your phone has shipped - as they are unable to provide an updated expected ship date.

Mercury Playback Engine GPU acceleration isnot available on this system

When using Adobe Premiere Pro CS5 with a new system I brought 5 days a ago I get the message MPE not available on this system.
OS Win 7 Pro 64bit
Inte i7 quadcore 2600k 3.4GHz 1155 CPU
Intel DH67BL mATX mobo
2x750GB Sata HD RAID 0
16GB DDR3 1333 MHz
Gigabtye Geforce GTX 570 OC 1280GB PCIe
750 watts PSU
According to the specs on Adobe website this system should work with Adobe Premiere Pro CS5 MPE.
Is there something I'm missing?
Have anyone else had this problem before?
I'm thinking maybe the card is defective.

The GTX 570 is not on the list of cards that Premiere Pro CS5 will use for CUDA processing.
That card is on the list of cards that Premiere Pro CS5.5 will use for CUDA processing.
See this page for a list of cards added for CS5.5.

HT4623 im having a problem updating my phone. it downloaded the first part but then when i hit install it says software update is not available at this time. what do i do ?

im having a problem updating my phone. it downloaded the first part but then when i hit install it says software update is not available at this time. what do i do ?

Does it say Try Again Later? If so, try again later. Worked for me on one device, later! 2 of my devices are being a bit more stubborn!

I am trying to create mobile pages using the steps file new new document page from sample mobile starters jquery mobile (cdn). When "page from sample" is selected, the subsequent options are not available. This seems like a silly question, but how do I

I am trying to create mobile pages using the steps file>new>new document>page from sample>mobile starters>jquery mobile (cdn). When "page from sample" is selected, the subsequent options are not available. This seems like a silly question, but how do I acquire these options?

You can get the latest jQuery Mobile Themes directly from jQuery Mobile's web site.
https://demos.jquerymobile.com/1.1.0/docs/api/themes.html
Or roll your own with ThemeRoller
http://themeroller.jquerymobile.com/
Nancy O.

HT4623 latest iso 7.0 software downloaded on my Iphone 4s but at the install now screen it keeps saying software not available at this time please try later????

i just down loaded the latest software to my Iphone 4s and eevrything was ok until it said to "install now" i said ok and it keeps coming back with software is not available at this time please try later??? what does this mean??
thanks
jeff

I imagine millions upon millions of people are attempting to download and install it right now. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + a few million more.

Software used to decode the media not available on this system

Similar Messages

Maybe you are looking for