Software won't connect to device/not receiving email

When trying to sync pc & BB, receive the message that the desktop software will not communicate with the device. I have uninstalled the software and re-installed and still no same message.
Also not receiving new emails on the BB.
Any ideas...
Thanks.
BB 9300

Hello Atticusnoble,
Have a look at the following article that covers Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone: http://btsc.webapps.blackberry.com/btsc/KB00125.
To address you email issue, If you are using BIS service try udating your service book as shown here: http://btsc.webapps.blackberry.com/btsc/KB15402.
If you device is activated to a BlackBerry Enterprise Server please contact your BES admin to help resolve your email issue.
I hope this helps!
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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