Software won't recognize my Zen

Software won't recognize my ZensI tried to upgrade my firmware and after the the program removed the old firmware. Then software no longer sees my zen connected to the computer to install the new firmware, but my computer can see my zen and it shows connected on the display. Even charges. The cord is good. I paid almost $300.00 for it 4yrs ago and it has reached it service life end. So creative labs says. So your supposed to spend $00.00 - 300.00 every couple of years. That is BS. If you look all over this site you will find that almost everyone also has a problem with the player connecting the the software. Creative has a problem that needs fixed. I will never buy another creative product again. I will tell everyone I know and talk too about that problem. model# DAP-HD004, 20 gig, Zen, 2.0 USB mod notes: Created a new thread for you.

gltb wrote:
I tried to upgrade my firmware and after the the program removed the old firmware. Then software no longer sees my zen connected to the computer to install the new firmware, but my computer can see my zen and it shows connected on the display. Even charges. The cord is good. I paid almost $300.00 for it 4yrs ago and it has reached it service life end. So creative labs says. So your supposed to spend $00.00 - 300.00 every couple of years. That is BS. If you look all over this site you will find that almost everyone also has a problem with the player connecting the the software. Creative has a problem that needs fixed. I will never buy another creative product again. I will tell everyone I know and talk too about that problem. model# DAP-HD004, 20 gig, Zen, 2.0 USB
Every company has it's own warranty period for it's products and as a consumer, we should be aware of it. You will definitely see a lot of people posting problems in this forum because this community was created to help others who have problems with their devices who are most likely, already out of their warranty period. I understand your upset but ranting will never help. If you have a problem with your device and you want others to help, please feel free to post. A lot of good people in this forum are more than willing help you.

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