Sold BT Infinity 2 but it doesn't seem to exist!

Question

Hi,
Just wanted to see if anyone else has had a simliar problem to me and if so how you are going about dealing with it. So back in August I moved into a new house. I rang BT and said that I would like a phone line and also enquired as to what Broadband they could provide.
So the woman in the sales centre informed me that I could have BT Infinity 2 with speeds of up to 76mbs! Brilliant. So I ordered this amazingly fast Broadband and also my phone line. I'm now in November nearly 3 months on from ordering this superfast broadband and I still don't have any broadband.
I have had 4 or 5 engineers come out now. Basically the problem is that the exchange hasn't been set up for BT Infinity 2. 
The latest update I had was can you wait for 3 weeks and we will do a review. When they did a 'Review' on Tuesday the outcome was can you wait another week and we will give you another update.
There must be some sort of act that they are in breach of selling a service that isn't actually available? They don't seem to give me a decent answer ever. They seem to blame BT Openreach for all the problems. 
Just wondered if anyone has had the same problem and what you did?
Thanks
Gareth

Answer 1

Hi sorry for not replying to anyone. Not having the internet at home is obviously an issue. The battle with the BT Muppets is still ongoing and we still don't seem to be any closer.
Says that it is all available. Think I'm up to just about 3 months now since ordering it. I've been told 3 dates in the last 2 weeks when the problem is supposed to have been resolved only to be let down every single time. I'm not due an update until December now though! 
Just doesn't seem to be anyone at BT that knows what they are doing or able to give you a straight answer on exactly what is going on. 
Do BT fine BT Openreach for delays? If so I would be interested to know how much they get!
My issue has been moved onto a specific person now because I complained. But quite honestly that has made no difference whatsoever. Just like dealing with the normal bods on the normal line! 
I would never go with BT again even if it is just because of the poor customer service and lack of updates. Everytime they say they are going to ring me they don't and then I have to end up chasing them all the time. 
The only reason I don't want to cancel it now is because I'm 3 months down the line and if I cancel and go with someone else I get to join the back of the queue!
BT BROADBAND AVAILABILITY CHECKER
Telephone Number  on Exchange WEST MALLING is served by Cabinet 42
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
FTTC Range A (Clean)
80
63.3
20
20
Available
FTTC Range B (Impacted)
75.6
50.5
20
16.3
Available
WBC ADSL 2+
Up to 1
1 to 3.5
Available
ADSL Max
Up to 1
0.75 to 2.5
Available
WBC Fixed Rate
0.5
Available
Fixed Rate
0.5
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who should be able to help you to resolve this issue.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.