Sold my iPhone 4, personal info was not deleted, can't use iCloud because another device is logged into it. What do I do?
Sold my iPhone 4, personal info was not deleted, can't use iCloud because another device is logged into it. What do I do?
Buy a retail Snow Leopard DVD. After installing that, you can upgrade to Lion if you wish.
Similar Messages
-
i am changing from an iphone 3G to an iphone 3GS and i was not offered an option to restore the new device from a backup of the old device - how do i reset the new device to allow me restore the data from the old one to the new one?
Go to Settings>General>Reset>Erase All Content and Settings. This will return it to its new out of the box condition. Go through the setup screens again and you will be given the option to restore from a previous iTunes or iCloud backup (see http://support.apple.com/kb/HT2109).
-
TS3694 I was not able to complete my update because of a unknown error code . What does that mean
what does code mean. I was not able to complete my update
Hey norman184,
Thanks for the question. I see you came from the most relevant article, so you are definitely on the right track. Here is what I found in regards to error 6:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
1. Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
3. Verify that access to ports 80 and 443 are allowed on your network.
4. Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
6. Restore your device while connected to a different network.
7. Restore using a different computer.
For full details and additional information, see this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thanks,
Matt M. -
My iPhone 5 rear camera was not working, now the rear camera is also not working. I have procured the phone in 2012 from San Fransico. USA Can anyone help me, please?
No one here can help you. If your phone is no longer under warranty, a third-party repair shop will most likely be your best bet. You can't mail the phone to Apple, in the US, as Apple does not accept international shipments. You could mail it to a friend/relative, in the US, & they could take it to an Apple store for you. Some Apple stores repair iPhones. Otherwise, you're looking at an out of warranty replacement.
Good luck. -
Hi I can't start my Iphone? first it was not taken my password
Hi I can't start my Iphone? first it was not taken my password and now it doesnt start at all
Read https://discussions.apple.com/message/24040481#24040481
-
Hi, how can I install Face Time on iPhone 4. Which was not installed since I bought it. Thanks.
If the phone was purchased in a Middle Eastern country that has banned FaceTime, there is no way to enable. Otherwise, FaceTime is already installed.
-
Hi, I have tried to use FaceTime using both my Mac and iPhone, it showed it was connecting, but can't not be connected, and it will just show call failed. could you please look into it? thanks
There is an issue with facetime at the moment http://www.idownloadblog.com/2014/04/17/facetime-connectivity-issues-reaching-ma ny-ios-users/
-
i have purchased a second hand iphone 5s but it was not activate now when am going to activating my iphone ,its ask me to log in by registered apple id, tell me how i can activate my iphone without apple id?
rajajaved wrote:
i have purchased a second hand iphone 5s ..
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund, as you will not be able to re-activate it. -
Error message " Device driver software was not successfully installed. Please consult with your device manufacturer for assistance getting this device installed. Digital Still Camera- Failed" HELP!
Hi, I was able to reformat my iPod and that worked. I read it on one of the threads and I am copy pasting the method below:
I opened the "My Computer" window and right-clicked on my ipod, and then selected "Format". I select "Yes" to format since I don't have anything on the nano to delete anymore.
I then Eject my nano from the computer and did a restart while the nano is disconnected from the computer.
Once Windows finish loading I reconnect the USB to the nano(back of computer) which automatically pulls up iTune. It asked me to name the new ipod detected and created a playlist for that specific ipod name.
Pasted from <http://discussions.apple.com/thread.jspa?threadID=1050784&tstart=15>
Thanks! -
i have an ipod touch it is either a second or third edition and i have just had to restore it to factory setting as it was not working and now the wifi on the device is no longer working. Is there anything i can do about this?
Is it this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem. A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Otherwise:
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
How do I back up Contacts on my iPhone 3 I got back in 2008? With MobileMe closing down, is there a way Ican export my Contacts info to my laptop. Alternately can I use iCloud with an iPhone this old?
Outlook 2003, 2007, or 2010 along with syncing calendar events and notes, or with the address book app used by Windows Mail called Windows Contacts for syncing contacts only.
Before syncing contacts with an empty Windows Contacts address book, enter one contact in Windows Contacts. This will provide a merge prompt with the first sync for this data which you want to select. Syncing direct with Windows Contacts via the iTunes sync process is selected under the Info tab for your iPhone sync preferences with iTunes. -
1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core, can't remember the os without seeing it.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Let us know how far you get, or results. -
Can I use iCloud on my iPhone and iPad only? I have not updated my Mac to Lion.
I haven't upgraded to Lion for a couple reasons. Can I use iCloud without having Lion on my Mac?
Thanks!Many thanks for your prompt reply. I did indeed check that my ID was the same on both devices but I have just decided to re-enter my Account name and password on my iPhone under Settings/iCloud and this time suddently it created a Photo Stream album on my iPhone under Photos/Albums that did not exist before and I now have 43 identintical pictures on both my iPad and my iPhone so I don't know what magic you have but it worked and all is now well. Many thanks indeed from an admirer in the UK!
-
I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!
The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support. -
HT4994 MY IPHONE IS NOT A SIM FREE HOW CAN I USE IT IN ANOTHER COUNTRY?
MY IPHONE IS NOT A SIM FREE HOW CAN I USE IT IN ANOTHER COUNTRY?
Apple can do nothing. As Tim said, only the carrier to whom the iPhone is locked can authorize unlocking. You must contact that carrier.
Regards.
Maybe you are looking for
-
Slim Edition Java after update to SP13
I have updated the WebAS 6.40 Slim Edition to SP13. This went smooth with the "normal" SARs from service marketplace. However, after the update starting the WebAs takes much longer than before. Any chance the slim version has been changed to a "norma
-
Hello, in the Express VI I can specify the custom VI title that will be finally placed in block diagram. Can I also change the positon of the label? The problem is, that if I want to have 2 lines label, it is always placed over the VI icon: Thanks, M
-
Transfer entire library from one CPU to another?
How do I transfer my entire library (purchased from iTunes and copied from CD's) to another computer. I tried copying it as a XLM file to a external HD but I received an error message telling me that not all of the files were located (none of them we
-
Shuttle slider missing in premiere elements
I don't see a shuttle slider in the trial version of premiere elements 11. I am used to using this from previous versions (6 and 7). Adobe help file says it exists: "To control the speed of the preview, drag the shuttle slider to the right. The cli
-
TS1424 Please help me..I need your help
How can I solve my ipad....In the first,I want to use my credit then buy something apps then when I click to buy,I can't purchase my credit...there some come up that 'iTunes connot connect to iTunes Store...how can I solve it??