Solid Red light...black screen, then white screen. No icons.....

Hi....
I have a 2 year-old BB Storm. I have the issue where there is a solid red light that stays on. Screen goes from black to white. The icons never appear anymore. I went to my local Verizon, and they suggested getting a new phone, as they could tell it was a software issue. One technician suggested, before buying a new phone, to try downloading the software from the BB site because sometimes it's been known to push through or flush out the software issue.
My question is, which operating system should I download? I can't go into the device to find out what version I currently have.
I have pictures on this BB. I already lost pictures when I went from my old phone to my BB. I'll be crushed if I lose the remainder.
Any help would be great.
Thanks.
Today, I will commit one random act of senseless kindness. Perhaps YOU will be my "victim".

Hi there,
I'm not sure if you'll be able to save your pictures if they were stored to the device memory, but let's cross our fingers.
To reload your OS, follow the steps here: http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
Once there, follow the link to download the OS from Verizon. Just download the most up to date OS.
Good luck!
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If your issue is resolved, don't forget to click the Solution button on the resolution!

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Solid Red light...black screen, then white screen. No icons.....

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