Solid red light

My HP Envy HD always had a solid blue light on the tower panel. Last night, the tower panel had a solid red light & monitor said no signal, check video connection, so hubby changed HDMI cable. Still didn't work, but somehow he did get it to work & monito, computer functional.  Problem, I still have a solid red line on tower panel. The tower light used to be solid blue - what happened to that?  It's solid red consistently, whether I'm using computer or whether it's asleep. Called HP support and was told my computer is fine. They couldn't answer what happened to the blue light.  I'm concerned. Red always is a warning, right?  Help!  Thanks for any advice.

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

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