Solman 7.1 SP10 upgrade

Hi Experts,
We have a plan to SP upgrade for solution manager.
Current level in solman system is SP level 7 and we are planning to upgrade SP level 10.
could someone help me what are the prerequisites for SP 10. Is there any central note or instruction to be follow for this support.
Please help me to implement the patches.
Regards,

Hi Subba,
As such nothing additional is required.
Make sure, you have the latest backup of your system.
Download latest version of SUM and refer to it's central note for that patch.
After update, you will have to apply correction notes.
And refer below link for updating solman_setup
1962333 - Responsibility of individual steps in transaction SOLMAN_SETUP
Regards,
Divyanshu

Similar Messages

Install the SAP SOLMAN 7.1 SP10

Hi Team,
I need to install the SOLMAN 7.1 SP10 from scratch. Later on i need to refresh the set with production system.
I am searching for the Media on OSS , but i couldn't find media for this.What should be the strategy here
Abhinav

Hi Abhinav,
Instead of SP10 you should plan for SP12 which is more latest or n-1 as SP13 is released already.
Also, you will get basic version if you install from scratch which is SP04 and then you need to upgrade to SP10 or SP12. There is no shortcut.
also check below
http://scn.sap.com/thread/3601564
hope this clarifies.
Thanks
Prakhar

Solman 7.1 SP10 delete product system in SMSY

Hi,
Somehow in my Solman 7.1 sp10 a product system is in SMSY and not in LMDB but in this SP I´m unable to delete it using SMSY and as the product system is not in LMDB, I don´t find how to do it.
Anyone knows how to delete it.
Regards,

Hi Vevek,
If it's not associated with LMDB and the data source is SLD or TMS/RFC and the date and time stamp is out-dated, then you can delete the product system in SMSY by switching to Edit mode. If the data source is LMDB, then it needs to be done via LMDB. I hope that helps to address the issue. If not please open a message with SV-SMG-SYS.
Regards,
Jay Soma.

SolMan 7.1 SP10: Managed Systems Configuration: client 000 OK, client 100 error

Hello,
after installing SolMan 7.1 SP10 successfully I also completed the steps "System Preparation" and "Basic Configuration".
Now I'm connecting the managed ABAP systems to the Solution Manager by performing step "Managed Systems Configuration".
After several other ABAP systems I'm now connecting our productive CRM 7.0 EHP1 system "CM3" (SAP_BASIS 702).
I also connected the CRM development and CRM quality assurance system without a problem.
For client 000 everything worked fine, the RFC destinations were created and a green light is shown.
Now the problem is to connect the productive client 100:
The log for Activity RFC Connection says:
The corresponding dev_rfc tracefile says:
**** Trace file opened at 20140326 164911 W. Europe Standard Time, by disp+work
**** Versions SAP-REL 720,0,523 RFC-VER U 3 1468763 MT-SL
======> Name oder Kennwort ist nicht korrekt (Wiederholen Sie die Anmeldung)
ABAP Programm: SAPLSM_SETUP_API (Transaction: )
Called function module: FUNCTION_EXISTS
User: SOLMAN_ADMIN (Client: 001)
Destination: 0050568713C71ED3AD9FC4F78AC9D9EB (Handle: 16, DtConId: 27FEB4E356BCF14F99EB0050568713C7, DtConCnt: 1, ConvId: 64734943,{27FEB4E3-56BC-F14F-99EB-0050568713C7})
EPP RootContextId: 0050568713C71ED3AD9FB7AD4C4859EB, ConnectionId: 0050568713C71ED3AD9FB784232C59EB, ConnectionCnt: 1
EPP TransactionId: BDFDB4E3626AF14899EB0050568713C7
But both users taken to execute this step (SAP Solution Manager Administrator "SOLMAN_ADMIN" and Managed System Configuration User "SM_ADMIN_SM3") exist and have the correct provided password.
Does anyone have a clue?
Kind regards
Rüdiger Höckel

Hello Ranjith,
thanks for your quick response.
The ST-A/PI software component is the same on all systems: 01Q_700 #2.
SolMan system: SM3
CRM systems: CM0 (ok), CM1 (ok), CM3 (problem with client 100, client 000 OK).
I also tried the recommendation found in the SAP Community Network
(http://scn.sap.com/thread/3483642) but this didn't help either:
1.Delete system from LMDB.
2.Delete system from SLD of solman.
3.Re- register the system to SLD of solman(rz70 for AS ABAP)
[the LMDB synchronizes with the SLD every 10 minutes, system CM3 is visible again in the LMDB]
4.Now follow the steps in managed system configuration.
The wizard worked fine for client 000 but throws this error for client 100.
I use all the latest installation and configuration guides.
For this step I'm using the guide "Managed System Configuration" that is available in the SOLMAN_SETUP wiki.
https://websmp206.sap-ag.de/~sapidb/011000358700001120342013E.pdf
Kind regards
Rüdiger
P.S. In total I have already connected eight systems (SAP_BASIS 700 to 731) but this is the first system that gives an error.

CRM 7.0 (SOLMAN 7.1 SP10) - Suggest Knowledge Article missing

I am configuring Incident Management and Problem Management in SOLMAN 7.1 SP10 (which uses CRM 7.0 engine).
I am getting message "There is no suggested knowledge article available"
I have already create the same categorization in both ZMIN (Incident), ZMPR (problem) and ZNAR (Knowledge Article).
Below are my config.. i still dont know what is missing:-
Appreciate experts help.
i have followed steps as per other SCN but its still not working.
Re: Suggest Knowledge Articles
Thanks
Regards
Shahul

Hi Shahul,
Can you please check the following
Ensure that you assign your knowledge article in the application areas of the schema (screen shot attached)
If the system needs to auto suggest knowledge article click on the specific categorization assignment block as shown below
You can then scroll below and assign the specific knowledge article(screen shot attached below) to the categorization.
If you catalog category for the schema configurations are with category type C, then the know article assignment block would be below(check next screen shot) however if the same is D then the knowledge article assignment block would be above when you click on more in your service requests incidents problems.
As explained above(attached screen shots)
However ensure that you select the correct categorization entry and then navigate to the knowledge article assignment block and click on auto suggest(as explained above)
Also ensure that in one your above screen shots the catalog category for knowledge article transaction type should be causes as highlighted below and the same should be unchecked.
Kind Regards
Atul

MAI monitoring templates vanished (SolMan 7.1 SP10)

Hello all,
it seems like almost all of our MAI monitoring templates have vanished in our SolMan 7.1 SP10 system.
I still get the traingles were templates existed, but when expanding on them the won't Show up.
I updated SAP Service Content yesterday and SAP Monitoring Content today to the latest version.
I'm nor sure if this really caused the trouble.
Does any of you ever have experienced something similiar?
Best Regards,
Thorsten

Hello,
the question was answered by SAP Support.
One has to be logged on in the language in which the templates were created / maintained.
I switched from German to English last week, so that's the reason why.
Regards,
Thorsten

Solution Manager 7.1 SP10 Upgrade using SUM 1.0 SP10 taking long time during the phase MAIN_SHDRUN/DDIC_UPG 38 Hours now

Hello,
We have Installed Solman 7.1 SP4 and now trying to upgrade to SP10.
kernel release                721
kernel make variant           721_EXT_REL
OS windows 2008 R2
DB: Oracle 11.2.0.3
This seems to be stuck in Preprocessing Phase.
SAPup LOg
CURRENTPHASE MAIN_SHDRUN/CMDFILE_UPG
...started at 20140507212957
...begin processing at 20140507212959
..finished at 20140507213914 with status SUCCEEDED.
CURRENTPHASE MAIN_SHDRUN/DDIC_UPG
...started at 20140507213914
...begin processing at 20140507213916
SAPup.ECO
### Phase MAIN_SHDRUN/DDIC_UPG:
SAPup> Starting subprocess in phase 'DDIC_UPG' at 20140507213929
    ENV: DBMS_TYPE=ora
    ENV: JAVA_HOME=H:\usr\sap\SOL\DVEBMGS00\exe\sapjvm_4
    ENV: NLS_LANG=AMERICAN_AMERICA.UTF8
    ENV: ORACLE_HOME=G:\oracle\SOL\11203
    ENV: ORACLE_SID=SOL
    ENV: PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    ENV: PATH=H:\usr\sap\SOL\SUM\abap\exe;G:\oracle\SOL\11203\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;H:\usr\sap\SOL\SYS\exe\uc\NTAMD64
    ENV: SAPDATA_HOME=G:\oracle\SOL
    ENV: SAPSYSTEMNAME=SOL
    ENV: auth_shadow_upgrade=1
    ENV: dbs_ora_schema=SAPSR3
    ENV: dbs_ora_tnsname=SOL
    ENV: rsdb_ssfs_connect=0
EXECUTING H:\usr\sap\SOL\SUM\abap\exe\tp.EXE
"pf=H:\usr\sap\SOL\SUM\abap\var\DDICUPG.TPP" put SOL
"-Dmainimp_proc=1" "-Dparallel=3"
This is H:\usr\sap\SOL\SUM\abap\exe\tp.EXE version 380.13.51 (release
721, unicode enabled)
Looking for effective putsteps ... ... ready (looking for putsteps)
ULOG
### Phase MAIN_SHDRUN/DDIC_UPG:
soladm       20140507213919    : H:\usr\sap\SOL\SUM\abap\exe\tp.EXE
pf=H:\usr\sap\SOL\SUM\abap\var\SHADOW.TPP setstopmark buffer=SOL
before SAPK-70107INWEBCUIF (pid=9528)
soladm       20140507213929    : H:\usr\sap\SOL\SUM\abap\exe\tp.EXE
pf=H:\usr\sap\SOL\SUM\abap\var\DDICUPG.TPP put SOL -Dmainimp_proc=1
-Dparallel=3 (pid=14756)
Parameter Values
abap/heap_area_nondia                       300000000
rsdb/obj/max_objects                        20000
rsdb/obj/buffersize                         50000
sap/bufdir_entries                          10000
zcsa/presentation_buffer_area               20000000
zcsa/db_max_buftab                          10000
zcsa/table_buffer_area                      100000000
rsdb/cua/buffersize                         10000
rtbb/buffer_length                          60000
rsdb/ntab/irbdsize                          15000
abap/shared_objects_size_MB                 350
abap/buffersize                             500000
rdisp/max_wprun_time                        3600
ztta/roll_area                              30000000
Please help.
Raghu

I can see SAPupStat log as
2014/05/07 21:17:05: 39.08% LEFT: 258:43:48 END: 2014/05/18 16:00:53
2014/05/07 21:27:35: 39.14% LEFT: 258:23:47 END: 2014/05/18 15:51:22
2014/05/07 21:28:31: 39.64% LEFT: 253:02:17 END: 2014/05/18 10:30:48
2014/05/07 21:29:57: 39.81% LEFT: 251:18:37 END: 2014/05/18 08:48:34
2014/05/07 21:39:14: 39.87% LEFT: 250:57:32 END: 2014/05/18 08:36:46
Does it mean it will end on 2014/05/18 ?

Solman 7.1 sp10 ITSM multiple companies

HI
I am new to this forum.
I have to configure service desk in solution manager 7.1 sp10.
my query is:
i have to configure service desk for a group of companies. this group have 3 companies. each company has its own separate service desk currently running. they want to move to service desk of solution manager. one of these 3 companies have sap erp installed at their premises all the erp servers are connected to the solman of company 1. they want to use service desk for sap and non sap purposes.
i want to know that in this case for using service desk for non sap also do i have to configure 3 different solution managers or in one solution manager i can configure 3 companies.
if all 3 companies can be configured in one solution manager then how end user will determine on which service desk ticket can be sent?

Hello Kiran,
Currently you are not allowed to use Solution Manager shared for different sap customers ( companies), It's is possible as indicated by friend Prakhar Saxenabut you are not allowed due to usage rights.
There is a Pilot program named SMaMS Solution Manager as Managed Service where there we are testing that types of scenarios, currently for provide SAP license service as self-service to different sap customers with ITSM ( OSS message ), Maintenance Optimizer, Solution Documentaion and SAO engagement and service delivery. check that link:
Solution Manager Project to watch in 2014
Another problem for your scenario is the ise of ITSM for a non-SAP components, to do that you need to check ITSM license prince because non-SAP systems are not included normally (check with your account manager at SAP).
Technically is hard to separate data on Solution Manager, but is possible in different ways, is not easy.
If you need more information related don't hesitate to contact me.
Regards,
Luis

Host & Java monitoring returns grey entries solman 7.1 SP10

Hello SAP,
We have configured system monitoring in Solution Manager 7.1 SP10 system.
Monitoring data for database and ABAP technical instance is getting captured and available in system/database monitoring in technical monitoring work center.
But host monitoring not working for both ABAP and Java systems and technical instance of Java data not capturing, shows grey entries.
We have followed and implemented the SAP note:
1853160 - Grey host metrics in Technical Monitoring
1855064 - Error occurred when calling the DPC Push web service
1638655 - Errors with requests coming from ICM
But still the host monitoring and Java system details are not working in Technical Monitoring.
We have noticed below error message on Diagnostic Agent log files:
Jul 18, 2014 2:23:40 AM [Thread[ExRun:dpc:job_3,5,dpc:job:ExecTG]] Error      [DPCServicePushMetricJob.pushSimpleEvents] Error occurred when calling the DPC Push web service. (http://xxxxxxxx:8000/sap/bc/srt/scs/sap/e2e_dpc_push?sap-client=030).
[EXCEPTION]
java.rmi.RemoteException: Service call exception; nested exception is:
        com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (404) Not found. The request URL was:"http://xxxxxxxx:8000/sap/bc/srt/scs/sap/e2e_dpc_push?sap-client=xxx". Check, whether the URL is correct, and the Web Service that you are requesting is up and running.
        at com.sap.smd.agent.wsclients.dpc.BindingStub.e2eDpcPushMetrics(BindingStub.java:85)
        at com.sap.smd.agent.wsclients.dpc.BindingStub.e2eDpcPushMetrics(BindingStub.java:96)
        at sun.reflect.GeneratedMethodAccessor39576.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at com.sap.smd.api.util.SynchronizedProxy$SyncHandler.invoke(SynchronizedProxy.java:32)
        at $Proxy37.e2eDpcPushMetrics(Unknown Source)
        at com.sap.smd.dpc.job.DPCServicePushMetricJob.pushSimpleEvents(DPCServicePushMetricJob.java:122)
        at com.sap.smd.dpc.job.DPCServicePushMetricJob.run(DPCServicePushMetricJob.java:66)
        at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:46)
        at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
        at java.lang.Thread.run(Thread.java:722)
Caused by: com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (404) Not found. The request URL was:"http://xxxxxxxx.:8000/sap/bc/srt/scs/sap/e2e_dpc_push?sap-client=xxx". Check, whether the URL is correct, and the Web Service that you are requesting is up and running.
        at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.handleResponseMessage(MimeHttpBinding.java:998)
        at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1452)
        at com.sap.smd.agent.wsclients.dpc.BindingStub.e2eDpcPushMetrics(BindingStub.java:78)
        ... 11 more
Request you to look into this and advice us to correct the issue
Thanks,
Vamshi

Thank you Divyanshu,
Please find the Host agent logs and profile details .
1. Host Agent logs:
trc file: "dev_saphostexec", trc level: 3, release: "720"
SAPHOSTAGENT information
kernel release                720
kernel make variant           720_REL
compiled on                   AIX 2 5 00092901D600 for rs6000_64
compiled for                  64 BIT
compilation mode              Non-Unicode
compile time                  Jan 25 2014 06:32:12
patch number                  178
latest change number          1470842
supported environment
operating system
AIX 2 5
AIX 3 5
AIX 1 6
AIX 1 7
[Thr 01] Sat May 17 08:31:13 2014
[Thr 01] update env : PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/sap/<SID>/DVEBMGSxx/exe/sapjvm_4/bin:/etc:/usr/ucb:/usr/bin/X11:/
usr/java14/jre/bin:/usr/java14/bin:/usr/local/bin:/etc:/usr/ucb:/home/<SID>adm/bin:/usr/bin/X11:/usr/sap/<SID>/SYS/exe/uc/rs6000_
64:/usr/sap/<SID>/SYS/exe/run:/home/<SID>adm:.:/db2/db2<SID>/sqllib/bin:/db2/db2<SID>/sqllib/adm:/db2/db2<SID>/sqllib/misc:
[Thr 01] update env : LIBPATH=/usr/sap/hostctrl/exe
[Thr 01] _=/usr/sap/hostctrl/exe/hostexecstart
[Thr 01] MANPATH=/opt/tectia/man:
[Thr 01] LANG=en_US
[Thr 01] WSM_WS_CMD="startsrc -s http4websm"
[Thr 01] LOGIN=<SID>adm
[Thr 01] PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/sap/<SID>/DVEBMGSxx/exe/sapjvm_4/bin:/etc:/usr/ucb:/usr/bin/X11:/usr/java14/jr
e/bin:/usr/java14/bin:/usr/local/bin:/etc:/usr/ucb:/home/<SID>adm/bin:/usr/bin/X11:/usr/sap/<SID>/SYS/exe/uc/rs6000_64:/usr/sap/S
MP/SYS/exe/run:/home/<SID>adm:.:/db2/db2<SID>/sqllib/bin:/db2/db2<SID>/sqllib/adm:/db2/db2<SID>/sqllib/misc:
[Thr 01] RES_RETRY=2
[Thr 01] RSEC_SSFS_KEYPATH=/usr/sap/<SID>/SYS/global/security/rsecssfs/key
[Thr 01] LC__FASTMSG=true
[Thr 01] CLASSPATH=:/db2/db2<SID>/sqllib/java/db2java.zip:/db2/db2<SID>/sqllib/java/runtime.zip:.
[Thr 01] LOGNAME=<SID>adm
[Thr 01] RES_TIMEOUT=2
[Thr 01] dbs_db6_user=sap<SID>
[Thr 01] MAIL=/usr/spool/mail/<SID>adm
[Thr 01] DSMI_CONFIG=/usr/tivoli/tsm/client/api/bin64/dsm.opt
[Thr 01] LOCPATH=/usr/lib/nls/loc
[Thr 01] PS1=uahris12:<SID>adm>
[Thr 01] DIR_LIBRARY=/usr/sap/<SID>/SYS/exe/run
[Thr 01] WSM_DOC_DIR="/usr/websm/http/com.ibm.websm.http.server_1.0.0"
[Thr 01] USER=<SID>adm
[Thr 01] AUTHSTATE=compat
[Thr 01] DSM_LOG=/db2/db2<SID>/errors
[Thr 01] IBM_JAVA_OPTIONS=-Xmx256M -Xj9
[Thr 01] SHELL=/usr/bin/ksh
[Thr 01] ODMDIR=/etc/objrepos
[Thr 01] CASHCOMP=/opt/CA/SharedComponents
[Thr 01] JAVA_HOME=/usr/sap/<SID>/DVEBMGSxx/exe/sapjvm_4
[Thr 01] TIMEOUT=900
[Thr 01] TMOUT=900
[Thr 01] DSMI_LOG=/db2/db2<SID>/errors
[Thr 01] dbs_db6_schema=sap<SID>
[Thr 01] RSEC_SSFS_DATAPATH=/usr/sap/<SID>/SYS/global/security/rsecssfs/data
[Thr 01] HOME=/home/<SID>adm
[Thr 01] DB2INSTANCE=db2<SID>
[Thr 01] TERM=vt100
[Thr 01] MAILMSG=[YOU HAVE NEW MAIL]
[Thr 01] DSM_DIR=/usr/tivoli/tsm/client/ba/bin
[Thr 01] rsdb_ssfs_connect=0
[Thr 01] DB2DBDFT=<SID>
[Thr 01] PWD=/home/<SID>adm
[Thr 01] TZ=EST5EDT
[Thr 01] dbms_type=db6
[Thr 01] AIXTHREAD_SCOPE=S
[Thr 01] WSM_CGI_DIR=
[Thr 01] SAPSYSTEMNAME=<SID>
[Thr 01] DSM_CONFIG=/usr/tivoli/tsm/client/ba/bin/dsm.opt
[Thr 01] DSMI_DIR=/usr/tivoli/tsm/client/api/bin64
[Thr 01] INSTHOME=/db2/db2<SID>
[Thr 01] A__z=! LOGNAME="*TMOUT
[Thr 01] NODNSSAPTRANSHOST=1
[Thr 01] LIBPATH=/usr/sap/hostctrl/exe
[Thr 01] **** Create a deamon **********
trc file: "dev_saphostexec", trc level: 3, release: "720"
[Thr 01] Sat May 17 08:31:13 2014
[Thr 01] ##############################################################
[Thr 01] saphostexec restarted as daemon with tracelevel 1
[Thr 01] ##############################################################
[Thr 01] SigISetDefaultAction : default handling for signal SIGCHLD
[Thr 01] Setup autoupgrade with following path:
[Thr 01] source='/usr/sap/hostctrl/exe'
[Thr 01] upgrade='/usr/sap/hostctrl/exe/../new'
[Thr 01] * Environment of /usr/sap/hostctrl/exe/sapstartsrv process *
[Thr 01] _=/usr/sap/hostctrl/exe/hostexecstart
[Thr 01] MANPATH=/opt/tectia/man:
[Thr 01] LANG=en_US
[Thr 01] WSM_WS_CMD="startsrc -s http4websm"
[Thr 01] LOGIN=<SID>adm
[Thr 01] PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/sap/<SID>/DVEBMGSxx/exe/sapjvm_4/bin:/etc:/usr/ucb:/usr/bin/X11:/usr/java14/jr
e/bin:/usr/java14/bin:/usr/local/bin:/etc:/usr/ucb:/home/<SID>adm/bin:/usr/bin/X11:/usr/sap/<SID>/SYS/exe/uc/rs6000_64:/usr/sap/S
MP/SYS/exe/run:/home/<SID>adm:.:/db2/db2<SID>/sqllib/bin:/db2/db2<SID>/sqllib/adm:/db2/db2<SID>/sqllib/misc:
[Thr 01] RES_RETRY=2
[Thr 01] RSEC_SSFS_KEYPATH=/usr/sap/<SID>/SYS/global/security/rsecssfs/key
[Thr 01] LC__FASTMSG=true
[Thr 01] CLASSPATH=:/db2/db2<SID>/sqllib/java/db2java.zip:/db2/db2<SID>/sqllib/java/runtime.zip:.
[Thr 01] LOGNAME=sapadm
[Thr 01] RES_TIMEOUT=2
[Thr 01] dbs_db6_user=sap<SID>
[Thr 01] MAIL=/usr/spool/mail/<SID>adm
[Thr 01] DSMI_CONFIG=/usr/tivoli/tsm/client/api/bin64/dsm.opt
[Thr 01] LOCPATH=/usr/lib/nls/loc
[Thr 01] PS1=uahris12:<SID>adm>
[Thr 01] DIR_LIBRARY=/usr/sap/<SID>/SYS/exe/run
[Thr 01] WSM_DOC_DIR="/usr/websm/http/com.ibm.websm.http.server_1.0.0"
[Thr 01] USER=sapadm
[Thr 01] AUTHSTATE=compat
[Thr 01] DSM_LOG=/db2/db2<SID>/errors
[Thr 01] IBM_JAVA_OPTIONS=-Xmx256M -Xj9
[Thr 01] SHELL=/usr/bin/ksh
[Thr 01] ODMDIR=/etc/objrepos
[Thr 01] CASHCOMP=/opt/CA/SharedComponents
[Thr 01] JAVA_HOME=/usr/sap/<SID>/DVEBMGSxx/exe/sapjvm_4
[Thr 01] TIMEOUT=900
[Thr 01] TMOUT=900
[Thr 01] DSMI_LOG=/db2/db2<SID>/errors
[Thr 01] dbs_db6_schema=sap<SID>
[Thr 01] RSEC_SSFS_DATAPATH=/usr/sap/<SID>/SYS/global/security/rsecssfs/data
[Thr 01] HOME=/home/sapadm
[Thr 01] DB2INSTANCE=db2<SID>
[Thr 01] TERM=vt100
[Thr 01] MAILMSG=[YOU HAVE NEW MAIL]
[Thr 01] DSM_DIR=/usr/tivoli/tsm/client/ba/bin
[Thr 01] rsdb_ssfs_connect=0
[Thr 01] DB2DBDFT=<SID>
[Thr 01] PWD=/home/<SID>adm
[Thr 01] TZ=EST5EDT
[Thr 01] dbms_type=db6
[Thr 01] AIXTHREAD_SCOPE=S
[Thr 01] WSM_CGI_DIR=
[Thr 01] SAPSYSTEMNAME=<SID>
[Thr 01] DSM_CONFIG=/usr/tivoli/tsm/client/ba/bin/dsm.opt
[Thr 01] DSMI_DIR=/usr/tivoli/tsm/client/api/bin64
[Thr 01] INSTHOME=/db2/db2<SID>
[Thr 01] A__z=! LOGNAME="*TMOUT
[Thr 01] NODNSSAPTRANSHOST=1
[Thr 01] LIBPATH=/usr/sap/hostctrl/exe
[Thr 01] USERNAME=sapadm
2. Host Agent profile:
SAPSYSTEMNAME = SAP
SAPSYSTEM = 99
service/porttypes = SAPHostControl NwaManagement SAPCCMS SAPOscol
#service/porttypes = SAPHostControl SAPOscol SAPCCMS
service/admin_users = diaadm
DIR_LIBRARY = /usr/sap/hostctrl/exe
DIR_EXECUTABLE = /usr/sap/hostctrl/exe
DIR_PROFILE = /usr/sap/hostctrl/exe
DIR_GLOBAL = /usr/sap/hostctrl/exe
DIR_INSTANCE = /usr/sap/hostctrl/exe
DIR_HOME = /usr/sap/hostctrl/work
service/logfile_000 = /tmp/s
service/logfile_001 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/dispatcher/log/applications*.log
service/logfile_002 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/dispatcher/log/applications.*.log
service/logfile_003 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/dispatcher/log/defaultTrace*.trc
service/logfile_004 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/dispatcher/log/defaultTrace.*.trc
service/logfile_005 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/server0/log/applications*.log
service/logfile_006 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/server0/log/applications.*.log
service/logfile_007 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/server0/log/applications/com.sap.xi/xi*.log
service/logfile_008 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/server0/log/applications/com.sap.xi/xi.*.log
service/logfile_009 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/server0/log/defaultTrace*.trc
service/logfile_010 = /usr/sap/<SID>/DVEBMGSxx/j2ee/cluster/server0/log/defaultTrace.*.trc
Thanks Vamshi.

SOLMAN 7.1 SP10 CRM UI Service Desk - How to clear / remove Message Processor on a particular status

Hi Experts,
I have a requirement to remove the stated Message Processor, when the incident / Service Desk ticket is being saved using a particular status (Eg: Sent to Level 1).
Appreciate if someone can guide me how this can be done (whether using simple PPF (tcode SPPFCADM) or we are forced to use BFR+
Thanks in advance
Regards
Shahul

The solution is here
SOLMAN 7.1 CRM UI - "Reported By" Empty
Thanks to Ash.

Confirm button disabled for Reporter in Solman 7.1 SP10, Incident managment

Hello,
we are using CRM_UI for Incident managment. When the ticket is in status "Proposed Solution" , Reporter is not able to confirm the ticket, "Confirm" button is disabled. How to enable this button?
Renato

Hello Renato,
Please check authoraziton object b_userstat mentioned at belowed thread:
Reporter not able to confirm the Incident in SolMan 7.1 SP6
BR,
K.

Technical monitoring SAP ERP 6.0 NW 7.0 SP 28 in Solman 7.1 SP10

Dear All,
Solution manager 7.1 with SP 10.
Added manged system SAP ERP 6.0 NW 7.0 SP 28.
completed managed system and technical monitoring.
But still not getting system in Technical monitoring -> system monitoring work center.
Regards,
Nikunj Thaker

Hi Nikunj,
Please check following:
1831983 - How to display dashboards from SolMan 7.1 SP05;
http://servcie.sap.com/rkt-solman > SAP Solution Manager 7.0 > Technology Consultant & System Administrator > System Monitoring / Administration
www.service.sap.com/slr -> Service Level Reporting
www.service.sap.com/ewa -> EarlyWatch Alert
Here it is described how to activate such reportings.
1909531 - Metrics in Interactive Reporting - Solution Manager 7.1
All those points are covered by the ALM Reporting dashboard and other
dashboards which are mentioned in 1831983 (and the SAP
Documentation) which was already provided in this message. Please also
check following notes:
1862024 - ALM Dashboards not showing any information
1570399 - Solution Manager BI reporting
Thanks
Vikram

Charm workflow customization solman 7.1 sp10

hi Experts
I am working with Solution Manager 7.1 SP 10 and here we have configured charm for 5 -Tier landscape
Now i am in the process of customizing the statndard workflow of charm as per requirement .Need help in defining implicit conditions as per our requirement
So far i have done as below
1.Created YMMJ Normal change Transaction type and modifed /added the action defitions and conditions as per requirement for action "Approve ToC creation"
Help needed
1.Need to enable condition for our customized workflow as apporve toc creation to create toc creation
2.Also need to enable transport release condition for our customized action approve import to IT
Our landscape is as below
ID-IT-MD-MQ-MP
Please help me on this
Regards
Saravana

Hi Saravana
Check below
Change Request Management (ChaRM) - How to enhance the standard workflow - SAP IT Service Management on SAP Solution Man…
How to insert a new user status in ChaRM in 7.1
hope it helps
Thanks
Prakhar

Values are mismatching in CCLM Dashboard in solman 7.1 sp10

Hi Experts,
I am new to solution manager and I have configured Custom Code Management in solman7.1.The dashboards are giving some values like 1.custom code usage 2.custom code Quantity etc like that. But when I create a new custom code but it is not getting updated in the dashbords as well. The Values in the dashboards remain same as before. Could you please suggest...please find the screenshot below.
Thanks
Sajin

Hello Kiran,
Currently you are not allowed to use Solution Manager shared for different sap customers ( companies), It's is possible as indicated by friend Prakhar Saxenabut you are not allowed due to usage rights.
There is a Pilot program named SMaMS Solution Manager as Managed Service where there we are testing that types of scenarios, currently for provide SAP license service as self-service to different sap customers with ITSM ( OSS message ), Maintenance Optimizer, Solution Documentaion and SAO engagement and service delivery. check that link:
Solution Manager Project to watch in 2014
Another problem for your scenario is the ise of ITSM for a non-SAP components, to do that you need to check ITSM license prince because non-SAP systems are not included normally (check with your account manager at SAP).
Technically is hard to separate data on Solution Manager, but is possible in different ways, is not easy.
If you need more information related don't hesitate to contact me.
Regards,
Luis

Error after SPS upgrade from SP10 to SP12

Hi Friends,
Recently we have done SOLMAN 7.1 sp upgrade from sp10 to sp12.
Now I want to perform configuration activities in SOLMAN_SETUP.
But when I am trying to do SYSTEM PREPARATION, I am facing error in first step(Maintain Users).
"Error: Number of elements in the collection of node COMPONENT CONTROLLER.1.NAMESPACES violates the carnality".
Kindly suggest me how to clear this above error and proceed further. Further please let me know as a SOLUTION MANAGER consultant what are the steps I need to perform post SP upgrade. I am not BASIS guy. So please let me know what are the activities which need to be performed by BASIS guy and SOLMAN guy
Please find the attached screen shot for the error screen.
Thanks & Regards,
Solman Starter

Go the transaction STMS, if a window appears when you start the transaction that's mean it is not configured.
Only in this case :
1.     Logon on to client 000 with DDIC.
2.     Execute transaction SE06
3.     Select the Database Copy or migration option
4.     Press the Post-installation Processing button.
5.     When prompted Do you want to re-install the CTS? Press the Yes button
6.     When prompted for the Source System of Database Copy?, make sure that the <SID> of the production system is selected. Press the checkmark button to continue.
7.     When prompted Change originals from PRD to QUA?, press the Yes button
8.     When prompted Delete TMS Configuration?, press the Yes button
9.     When prompted Delete old TMS configuration?, press the Yes button
10.     When prompted Delete Old Versions of transport routes?, press the No button
Concerning the initial problem, i found this note :
http://service.sap.com/sap/support/notes/2025884

Solman 7.1 SP10 upgrade

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