Solman trusted system not working

Question

Dear Experts,
Few Months back we have completed the OS/DB Hardware migration.
After that whenever any end user trying to post the message from production system, system is asking for password then posting the message. before that w/o asking the password, end user can post the message.
I have checked the trust system authorization but still facing the problem.
Please help to solve this issue.
Thanks and Regards,
Dipak

Answer 1

hi dipak,
            There are certain factors you need to checkl.
1) Have you attached the role to the correct user and you have generated the profile.
2)If the problem still persist then you give the trusted system option as NO in the security tab and untick the logon screen option then in below down you should be able to see an area called logon there you need to put your user name and password of the solution manager system.
If still you are facing the issue then you need to check whether your user login has the following roles
SAP_SUPPDESK_ADMIN
SAP_SUPPDESK_CREATE
ZSOL_ATT- in this you need to generate a profile for CRM_ORDER
if you still have the problem
in the profile tab of the user please add the profiles
SAP_ALL and SAP_NEW
This i hope will resolve your problem,
please let me know if you have any further problem
       Best wishes,
                   Varghese
Edited by: varghese oommen on Jun 28, 2008 4:47 PM