Solution center for Photosmart D110

My Solution Center quit working today. I have reinstalled Full Solution software, but this did not help. Can't check ink levels or scan without the Solution center.

Hi pught,
Welcome to the HP Forums.
I see that you are having an issue with opening the HP Solution Center.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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HP Solution Center for Photosmart 2575 All-in-One

Hi,
I have changed laptop, and can't find the disc, with the software for the printer.
I neew to install HP Photosmart Solution Center for Windows 7, and my printer is a 2575 All-in-One.
Could you please send me a link to download this software.
Thanks.
Hanne.

Hi, here is the link for the driver.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Installing HP Solution Center for HP Photosmart C6380 in Windows 7

Installing HP Solution Center for HP Photosmart C6380 in Windows 7
After this scanner/printer has loaded down the Driver - Product Installation Service the next step of downloading software is interrupted by the notice/instruction "The system cannot find the file specified" identified as
C:\Users\Owner\Appdata\Local\Temp\7zS2780\Setup\.\Setup\blocksysuserins...
Then the Driver - Product Installation Service is once again downloaded and when that issue is successfully completed, then, once again, the next download is interrupted by
the notice/instruction "The system cannot find the file specified" identified as
C:\Users\Owner\Appdata\Local\Temp\7zS2780\Setup\.\Setup\blocksysuserins...
and the process continues in an infinite loop.
That means that my HP Photosmart C6380 in Windows 7 will be useless during an infinite time.

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Cannot download Solution Center for Off Jet 6500 Wireless since going to Windows 8.1

I get a failure message and am unable to download HP full feature software (a.k.a. the "solution center") for my HP Officejet 6500 Wireless on my Aspire E1-571-688 Laptop. The solution center was successfully downloaded when I got the laptop in August 2013. It was running fine until I upgraded from Windows 8 to 8.1.
When I discovered that the solution center would not run, I removed the printer and driver software beofre trying to reinstall. When trying to get the Solution Center back, I can't get past the download step because during download it "fails". I was able to download "drivers only" through the "add a printer" option, and I do have printing capability, however I am unable to use the scan function from the laptop (or directly from the 6500).
Weird that I can't get the scan function to work on the unit itself (I get the "no scan options" message when trying to do so) as I have confirmed mutliple times that the printer is successfully connected to the correct network.
Help please! Thank you
Geo48

Geo,
Welcome to the HP Forum.
You will not have access to the full features of the printer software until you manage to install the Full Feature Software. Scanning is one of those functions.
The initial Connection to the Internet is indeed part of it -- you need a reliable, clean, consistant connection that will allow you to download the full data file. Your connection may be dropping out part way through.
You may need to upgrade your network drivers after the Upgrade to Windows 8.1 . There are other issues can can plague a system after the Upgrade, most are well documented at this point. You can check with your system's Forum to what others are saying.
Basic Drivers only are much smaller in size -- just a few MBs.
Random Thoughts..
You need to resolve the network issues so you can download the full software.
You might have a friend download the file onto his computer and transfer the file to your system using a USB stick. This does not fix your network problems but it does solve at least the issue of not being able to get a hold of the installation package.
You might try taking the computer to a friend's house -- if the issue is not within your computer's network setup, then the Upgrade may have "upset" the relationship between the computer and your home network.
Click the Kudos Thumbs-Up to say Thank You for the help." .
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Fatal error during installing HP Solution Center for Deskjet F2180

Hi everyone!
During installation of HP Solution Center for Deskjet F2180 it says "fatal error" - couldn´t write the key to " \SOFTWARE" plus "MSI.GPBaseService2" error.
I tried many times to completely uninstall all this software and delete keys in regedit and reinstall it. I also respected the order: firstly install, after that connect printer. HP Digital Imagiing Monitor is working right but iťs insufficient for me. Maybe there will be some problem with permissions in Windows, who knows. I have just installed Windows 7 Professional 32-bit.
Could you help me to solve it, please? Each response pleases!
This question was solved.
View Solution.

Welcome to the forums @MuzikizuM
I read your post about the installation error you are seeing for our Deskjet F2180. I would suggest trying out the steps in the guide below. Hopefully this will allow you to install the printer successfully!
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Let me know the results
Have a great day!
R a i n b o w 7000I work on behalf of HP
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HP solution center for window vista 32 bit and HP 6210

need to download Solution Center for HP office jet 6210 and Windows vista 32 bit. Any help would be appreciated.

Hi mary1929,
HP Solution Center is the main software program that you use to control and maintain HP printers that use version 13 and 14 software. Your printer uses a version of software that came before version 13 and 14. I believe you have something called HP Director. HP introduced HP Solution Center to replace HP Director in 2004.
I did find a document that says you may be able to install software for Vista that includes Solution Center. Please take a look at the information in this document; HP Director and Windows Vista Compatibility. If you recently upgraded to Windows Vista, you will not be able to use HP Director. However, you might be able to upgrade to HP Solution Center in its place.
This might be the software you need; File name: AIO_CDB_Full_Non-Network_enu_NB.exe
I hope this helps. If this does resolve the issue please let me know, if you have any additional questions, don't hesitate to ask.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Downloading HP Solution Center for Windows 7 Professional 64-b

I mistakenly uninstalled the HP Solution Center for my HP Officejet pro L7680 All-in-one printer. My operating system is Windows 7 Professional 64-bit. I've been unable to locate a reliable download. Any assistance will be appreciated.

Hello love2travel1960 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues finding the installer. I would like to help.
I would recommend downloading and installing the HP Officejet Pro Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Problem with Lenovo Solution Center for Windows 8.1

Hi,
I reinstalled my Laptop. I wanted to install the Lenovo Solution Center for Windows 8.1 (64 bit).
(I installed it with the necessary administrator priviledges.)
But it didn't work.
I am getting the following error message.
Can anyone help me with this problem. Thanks in advance.
Best regards,
Jens.

This one?
http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73784
Cheers.
If I helped you, please give me some kudos! ^^

Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Cannot install HP Photosmart Solution Center for C410a All-In-One

Computer: Dell Inspiron 15R
O/S: Windows 8.1, 64-bit
Printer: HP Photosmart Premium Fax e-All-in-One Printer C410a
This computer had a version of the HP Solution Center successfully installed in the past, but we started having problems with the computer to the point where we lost all the Microsoft Office suite. After repairing/reinstalling that, I repaired all the other Programs in the Control Panel Unstall page. However, I decided to uninstall all HP software using the Control Panel Unstall Program. I rebooted the computer and attempted to reinstall the HP Solution Center by downloading the latest software from the HP website. The software will not reinstall.
When the installer screen appears, it has 3 buttons: Install, Readme, Exit.
When I hit "Install", a popup window indicates "The system cannot find the file specified."
So, I cancel out of it and hit "Readme". A different popup window appears indicates:
Windows cannot find
'C\Users\Karen\AppData\Local\Temp\7zS3838\setup\Readme\autorun.infla...\Readme.hml'
Make sure you typed the name correctly, and then try again.
I hit "Exit" and the installation window closes.
The "\Readme\autorun.infla...\Readme.hml" message bothered me so I looked into the 7zS3838 directory. There I found the Autorun setup information file. Under the "[LaunchPad.Main.Btn2]" section is a line:
TargetPath=.\setup\Readme\%lang%\Readme.html. It seems to me the "%lang%" parameter is messed up somehow being set to some version of "autorun.infla". If "%lang%" is corupted, it seems likely that other parameters are corrupted as well indicated by the error message produced when hitting "Install".
I have tried running the Unstall_L4.bat. It seems to fail on a particular section, but then presses on to completion.
I have run a Disc Cleanup and rebooted the computer several time as well as tried this installation several times but to no avail.
I have tried installing using the PS_AIO_07_C410_140_408.exe software and it produces the same results as the Solution Center.
I even tried the original installation disc, but, when the installation screen appeared, there were no "Install" nor "Readme" buttons (only and "Exit" button).
I have looked at the log files for the Solution Center installation. It produced 12 log files: HPSLPSVC0000 - HPSLPSVC0010 and HPPIWLog. None of the HPSLPSVC log files show any errors. But, the HPPIWLog does. I'll post the as much log as I can at the end of this post. However, 2 failures stand out.
The first is:
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
The second is:
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
Well, other that the 2 errors from the log file, please let me know if you have any ideas on how the "%lang%" parameter could have been corrupted. I'm willing to dig into the registry if I have to.
Thanks in advance!
Ted
Here's the HPPIWLog:
( 3-21-2014 22:34:17:665 ):-------------- APPLICATION STARTUP --------------------
( 3-21-2014 22:34:17:665 ):Version :3.1.0.19
( 3-21-2014 22:34:17:665 )perating System : (64 Bit)
( 3-21-2014 22:34:17:665 ):-------------------------------------------------------
( 3-21-2014 22:34:18:134 )howing Invitation Screen..
( 3-21-2014 22:34:18:134 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:18:134 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:18:134 )et Aboutbox string..
( 3-21-2014 22:34:18:196 ):Window is set as foreground
( 3-21-2014 22:34:18:196 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 )howing Preparing Dialog..
( 3-21-2014 22:34:22:306 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:22:306 )et Aboutbox string..
( 3-21-2014 22:34:22:306 ):Window is set as foreground
( 3-21-2014 22:34:22:306 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:697 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:34:22:697 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:34:22:697 ):Call CoCreateInstance
( 3-21-2014 22:36:22:818 ):call ReregisterSLPService
( 3-21-2014 22:36:23:5 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:36:23:21 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:23:21 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:23:21 )et Aboutbox string..
( 3-21-2014 22:36:23:36 ):Window is set as foreground
( 3-21-2014 22:36:23:36 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:33:538 )et Aboutbox string..
( 3-21-2014 22:36:33:538 ):Window is set as foreground
( 3-21-2014 22:36:33:538 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:70 ):Thread Started..
( 3-21-2014 22:36:34:70 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:36:34:85 )LP Enumeartion.
( 3-21-2014 22:36:34:85 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:85 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:34:85 )et Aboutbox string..
( 3-21-2014 22:36:34:85 ):Window is set as foreground
( 3-21-2014 22:36:34:101 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:38:34:206 ):WMI Enumeartion.
( 3-21-2014 22:38:35:472 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:38:35:472 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:38:36:831 ):Inside IsKarnakDevice Method
( 3-21-2014 22:38:36:831 )evice : HP Photosmart Prem C410 series
ModelNumber : CQ521A
( 3-21-2014 22:38:36:831 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:38:38:347 ):Inside CheckForSoftware Method..
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:38:38:347 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:38:38:347 ):Call CoCreateInstance
( 3-21-2014 22:40:38:425 ):call ReregisterSLPService
( 3-21-2014 22:40:38:487 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:40:38:487 ):ModelNumber : CQ521A
( 3-21-2014 22:40:38:487 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:40:38:487 ):Thread Terminated.!!
( 3-21-2014 22:40:38:487 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:40:38:487 ):Number of Devices Enumerated : 0
( 3-21-2014 22:40:38:487 ):No devices Connected/Installed
( 3-21-2014 22:40:38:487 ):Current Screen Id : 3
( 3-21-2014 22:40:38:503 )howing USB Connection Dialog..
( 3-21-2014 22:40:38:503 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:503 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:38:503 )et Aboutbox string..
( 3-21-2014 22:40:38:519 ):Window is set as foreground
( 3-21-2014 22:40:38:519 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:519 ):Inside CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:38:519 ):Returns from CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:53:544 ):currentScreenId = ScreenIdNetworkDeviceSelect (2P)
( 3-21-2014 22:40:53:544 )howing Network Device Dialog..
( 3-21-2014 22:40:53:560 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:576 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:53:576 )et Aboutbox string..
( 3-21-2014 22:40:53:576 ):Window is set as foreground
( 3-21-2014 22:40:53:576 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:591 ):Inside NetWorkDialog : OnInitDialog()
( 3-21-2014 22:40:53:591 ):Calling NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:40:53:591 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:40:53:591 ):Call CoCreateInstance
( 3-21-2014 22:42:53:653 ):call ReregisterSLPService
( 3-21-2014 22:44:53:823 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:44:53:823 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:44:53:823 )et Aboutbox string..
( 3-21-2014 22:44:53:823 ):Window is set as foreground
( 3-21-2014 22:44:53:839 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:45:3:872 )et Aboutbox string..
( 3-21-2014 22:45:3:888 ):Window is set as foreground
( 3-21-2014 22:45:3:888 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:4:232 ):Calling sparkBL.GetLatestSoftwareAvailabilityMatrix From Network dialog
( 3-21-2014 22:45:4:232 ):Inside GetLatestSoftwareAvailabilityMatrix Method
( 3-21-2014 22:45:4:232 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:45:4:232 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:45:4:232 ):Call CoCreateInstance
( 3-21-2014 22:47:4:304 ):call ReregisterSLPService
( 3-21-2014 22:47:4:350 )LP Enumeartion.
( 3-21-2014 22:49:4:457 ):WMI Enumeartion.
( 3-21-2014 22:49:4:723 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:49:4:723 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 )et LatestSoftwareAvailabilityMatrix as devMap = m_DeviceSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 ):Returns from sparkBL.GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:738 ):Returns from NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:49:18:6 ):currentScreenId = ScreenIdNetworkDeviceSelect
( 3-21-2014 22:49:18:6 )et Re-enumeration Flag : True.
call GetDeviceSelectionScreenId
( 3-21-2014 22:49:18:6 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:18:6 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:49:18:6 ):Call CoCreateInstance
( 3-21-2014 22:51:18:57 ):call ReregisterSLPService
( 3-21-2014 22:51:18:167 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:51:18:182 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:18:182 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:18:182 )et Aboutbox string..
( 3-21-2014 22:51:18:198 ):Window is set as foreground
( 3-21-2014 22:51:18:198 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:247 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:262 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:262 )et Aboutbox string..
( 3-21-2014 22:51:28:278 ):Window is set as foreground
( 3-21-2014 22:51:28:278 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:590 ):Thread Started..
( 3-21-2014 22:51:28:590 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:51:28:590 )LP Enumeartion.
( 3-21-2014 22:51:28:606 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:606 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:606 )et Aboutbox string..
( 3-21-2014 22:51:28:622 ):Window is set as foreground
( 3-21-2014 22:51:28:622 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:53:28:710 ):WMI Enumeartion.
( 3-21-2014 22:53:28:961 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:53:28:976 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:53:29:148 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:53:29:148 ):Call CoCreateInstance
( 3-21-2014 22:55:29:206 ):call ReregisterSLPService
( 3-21-2014 22:55:29:252 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:252 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:252 ):Get Modelnumber of Network SLP Device..
( 3-21-2014 22:55:29:424 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:424 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 )evice Details..
Name : HP Photosmart Prem C410 series
PID : 0000
ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 ):Request send by PID
( 3-21-2014 22:55:29:440 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&Pid=0x0000&OS=Windows NT 6.2
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
( 3-21-2014 22:55:30:96 ):Failed to Parse Json Object.
( 3-21-2014 22:55:30:96 ):Failed to read webserver data using PID
( 3-21-2014 22:55:30:96 ):Request send by Friendlyname
( 3-21-2014 22:55:30:96 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:55:31:362 ):Inside CheckForSoftware Method..
( 3-21-2014 22:55:31:362 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:55:31:362 ):Insert device details to Matrix
( 3-21-2014 22:55:31:362 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:55:31:362 ):Thread Terminated.!!
( 3-21-2014 22:55:31:362 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:362 ):Number of Devices Enumerated : 1
( 3-21-2014 22:55:31:362 )evices Connected/Installed
( 3-21-2014 22:55:31:362 )howing Device Dialog..
( 3-21-2014 22:55:31:425 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:440 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:31:440 )et Aboutbox string..
( 3-21-2014 22:55:31:456 ):Window is set as foreground
( 3-21-2014 22:55:31:456 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:456 )evice Dialog :: OnInitiDialog()
( 3-21-2014 22:55:31:471 ):Calling EnumerateDevices(false)
( 3-21-2014 22:55:31:471 ):Returns from sparkBL-> GetSoftwareAvailabilityMatrix/ GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:471 ):m_listPrinters.DeleteAllItems()
( 3-21-2014 22:55:31:471 ):Number of Devices added to List : 1
( 3-21-2014 22:55:31:471 )evices added to List
( 3-21-2014 22:55:31:471 ):Returns from EnumerateDevices..
( 3-21-2014 22:55:31:471 )etReEnumerationFlag : True
( 3-21-2014 22:55:31:487 )evices Listed..
( 3-21-2014 22:55:31:487 ):m_listPrinters.SetSelectionMark(0).
( 3-21-2014 22:55:31:487 )et iDevNdx = m_listPrinters.GetSelectionMark().
( 3-21-2014 22:55:31:487 )elected device index, iDevNdx = 0
( 3-21-2014 22:55:31:487 )elected device index changed, Now iDevNdx = 0
( 3-21-2014 22:55:31:487 ):calling sparkBL.SetDeviceMatrix(m_DeviceSoftwareAvailabilityMap[iDevNdx])
( 3-21-2014 22:55:31:487 ):Returns from sparkBL.SetDeviceMatrix()
( 3-21-2014 22:55:31:487 ):Calling Updatestatus
( 3-21-2014 22:55:31:487 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:31:487 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:31:487 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:31:487 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:31:487 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:31:487 )evice Not Installed.!!
( 3-21-2014 22:55:31:487 ):No Bad devnode
( 3-21-2014 22:55:31:487 ):No Driver Issue
( 3-21-2014 22:55:31:503 )ort Issue Found.!!
( 3-21-2014 22:55:31:503 ):Missing Driver Issue.!!
( 3-21-2014 22:55:31:503 )rint Not Installed.!!!
( 3-21-2014 22:55:31:503 )can Not Installed.!!!
( 3-21-2014 22:55:31:503 )evice has FULL Solution
( 3-21-2014 22:55:31:503 ):Calling UpdateVidPid
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:31:503 )elected Device's PID : 0
( 3-21-2014 22:55:31:503 ):Calling UpdateModelNumber
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:31:503 ):Modelnumber : CQ521A
( 3-21-2014 22:55:31:518 )isable the sorting of devices in ListCrtl
( 3-21-2014 22:55:31:518 ):Returns from Device Dialog :: OnInitiDialog()
( 3-21-2014 22:55:38:285 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:285 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:285 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:285 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:285 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:285 )evice Not Installed.!!
( 3-21-2014 22:55:38:285 ):No Bad devnode
( 3-21-2014 22:55:38:285 ):No Driver Issue
( 3-21-2014 22:55:38:285 )ort Issue Found.!!
( 3-21-2014 22:55:38:285 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:285 )rint Not Installed.!!!
( 3-21-2014 22:55:38:285 )can Not Installed.!!!
( 3-21-2014 22:55:38:285 )evice has FULL Solution
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:301 )elected Device's PID : 0
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:301 ):Modelnumber : CQ521A
( 3-21-2014 22:55:38:426 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:426 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:426 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:426 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:426 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:426 )evice Not Installed.!!
( 3-21-2014 22:55:38:426 ):No Bad devnode
( 3-21-2014 22:55:38:426 ):No Driver Issue
( 3-21-2014 22:55:38:426 )ort Issue Found.!!
( 3-21-2014 22:55:38:426 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:426 )rint Not Installed.!!!
( 3-21-2014 22:55:38:426 )can Not Installed.!!!
( 3-21-2014 22:55:38:426 )evice has FULL Solution
( 3-21-2014 22:55:38:426 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:426 )elected Device's PID : 0
( 3-21-2014 22:55:38:442 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:442 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:115 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:47:115 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:47:115 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:47:115 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:47:115 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:115 )evice Not Installed.!!
( 3-21-2014 22:55:47:115 ):No Bad devnode
( 3-21-2014 22:55:47:115 ):No Driver Issue
( 3-21-2014 22:55:47:115 )ort Issue Found.!!
( 3-21-2014 22:55:47:115 ):Missing Driver Issue.!!
( 3-21-2014 22:55:47:115 )rint Not Installed.!!!
( 3-21-2014 22:55:47:115 )can Not Installed.!!!
( 3-21-2014 22:55:47:115 )evice has FULL Solution
( 3-21-2014 22:55:47:115 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:47:115 )elected Device's PID : 0
( 3-21-2014 22:55:47:130 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:47:130 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:146 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:146 ):FTP URL : ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 22:55:47:146 )howing Downloading Dialog..
( 3-21-2014 22:55:47:162 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:162 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:47:162 )et Aboutbox string..
( 3-21-2014 22:55:47:193 ):Window is set as foreground
( 3-21-2014 22:55:47:193 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:209 ):-------HPPIW SOLUTION DOWNLOAD INFO------
( 3-21-2014 22:55:47:209 )olution Download Link :ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 23:0:16:422 ):Running Processes :
( 3-21-2014 23:0:16:422 ):[System Process]
( 3-21-2014 23:0:16:422 )ystem
( 3-21-2014 23:0:16:422 ):smss.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):wininit.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):winlogon.exe
( 3-21-2014 23:0:16:422 ):services.exe
( 3-21-2014 23:0:16:422 ):lsass.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):dwm.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):RtkAudioService64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):spoolsv.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):armsvc.exe
( 3-21-2014 23:0:16:437 ):AERTSr64.exe
( 3-21-2014 23:0:16:437 ):AppleMobileDeviceService.exe
( 3-21-2014 23:0:16:437 ):AdminService.exe
( 3-21-2014 23:0:16:437 ):mDNSResponder.exe
( 3-21-2014 23:0:16:437 )fficeclicktorun.exe
( 3-21-2014 23:0:16:437 ):dasHost.exe
( 3-21-2014 23:0:16:437 ):HeciServer.exe
( 3-21-2014 23:0:16:437 ):McSvHost.exe
( 3-21-2014 23:0:16:437 ):mfevtps.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):RichVideo.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 )ocketCloudService.exe
( 3-21-2014 23:0:16:437 ):WyseRemoteAccess.exe
( 3-21-2014 23:0:16:453 ):McAPExe.exe
( 3-21-2014 23:0:16:453 ):mcshield.exe
( 3-21-2014 23:0:16:453 ):mfefire.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):taskhostex.exe
( 3-21-2014 23:0:16:453 )ynTPEnh.exe
( 3-21-2014 23:0:16:453 ):explorer.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler.exe
( 3-21-2014 23:0:16:453 ):TabTip.exe
( 3-21-2014 23:0:16:453 ):TabTip32.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler64.exe
( 3-21-2014 23:0:16:453 )earchIndexer.exe
( 3-21-2014 23:0:16:453 )kyDrive.exe
( 3-21-2014 23:0:16:453 ):WmiPrvSE.exe
( 3-21-2014 23:0:16:453 ):dllhost.exe
( 3-21-2014 23:0:16:453 )ettingSyncHost.exe
( 3-21-2014 23:0:16:468 ):BtvStack.exe
( 3-21-2014 23:0:16:468 ):ActivateDesktop.exe
( 3-21-2014 23:0:16:468 ):RtkNGUI64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 )ynTPHelper.exe
( 3-21-2014 23:0:16:468 ):igfxtray.exe
( 3-21-2014 23:0:16:468 ):igfxsrvc.exe
( 3-21-2014 23:0:16:468 ):hkcmd.exe
( 3-21-2014 23:0:16:468 ):igfxpers.exe
( 3-21-2014 23:0:16:468 ):quickset.exe
( 3-21-2014 23:0:16:468 )ellSystemDetect.exe
( 3-21-2014 23:0:16:468 )DVD10Serv.exe
( 3-21-2014 23:0:16:468 ):McUICnt.exe
( 3-21-2014 23:0:16:468 ):hppiw (9).exe
( 3-21-2014 23:0:16:468 ):hppiw.exe
( 3-21-2014 23:0:16:468 ):AbsoluteReminder.exe
( 3-21-2014 23:0:16:468 ):CLMLSvc_P2G8.exe
( 3-21-2014 23:0:16:468 ):IAStorIcon.exe
( 3-21-2014 23:0:16:468 ):IAStorDataMgrSvc.exe
( 3-21-2014 23:0:16:468 ):Jhi_service.exe
( 3-21-2014 23:0:16:484 ):WmiPrvSE.exe
(FYI - Could not post whole log due to the 50,000 character limit. No errors reported after this point)

Firstly, thanks for your suggestion. I appreciate it.
Secondly, sorry it took so long to get back to you. The computer is my wife's and she been quite busy with it so I haven't had the chance to test out your suggestion.
Unfortunately, your suggestion didn't work. I tried it multiple times with no luck.
Here's some additional data.
(1) As for the "ReadMe" issue (mentioned in the initial message), the "autorun.infla..." issue looks like the first "%" in the "%lang%" string is in fact the name of the file "autorun.inf". So when "%lang%" is being printed, "autorun.inf" is being substituted for the first "%", hence "autorun.infla...".
Not sure if that helps.
(2) I tried running HP Print and Scan Doctor and I saw something unusual. The initial page shows the following:
Product Connect Software Status
Prem C410,192.168.1.7 Network(192.168.1.5) Installed
Prem C410,192.168.1.7 Network(192.168.1.7) Installed
There is ony 1 printer hooked to the network. I searched through the registry and I did find instances of "192.168.1.5" and "192.168.1.7".
(3) I also tried using the various uninstallers under util\ccc.
L1: Completed with no issues.
L2: On step 10/12, a popup window indicates "Hp Installer Uninstaller has stopped working". I click "Close Program" and that's the end of the processing.
L3: Same as L2. But, after closing the program, a pop-up window asks "Are you sure you want to remove from your computer?" (FYI - No, I did not miss anything here. That is exactly as it is printed. There seems to be 2 spaces between "remove" and "your" as if a filename or program name should go here.) I click "Yes", eventually the screen indicates 100% complete and I click "OK". This sequence happens 3 more times (pop-up followed by a 100% complete screen). After the 4th time, a screen indicates the process is complete, I hit "Finish" and the computer automatically reboots.
L4: Exactly the same as L3.
At times when step 10/12 failed, the "Current Progress" will be stopped on "Software\Wow6432\Hewlett-Packard\" followed by other registry entries. I've searched through the registry and I can find only one entry that matches this: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432\Hewlett-Packard. But, none of the entries that follow that on the "Current Progress" bar match any entries. (Ex: Software\Wow6432\Hewlett-Packard\DigitalImaging\CUE Settings. This key does not exist. There is a HKEY_CURRENT_USER\Software\Hewlett-Packard\DigitalImaging\CUE Settings, but not one tagged with the "Wow6432" entry.
Anyway, it looks like something has gone wrong with this computer's registry. I reluctant to start hacking away at the registry.
I could use some more suggestions.
Thanks!
Ted

HP Solution Center for 2 printers on Windows 7 64bit

I have an HP Windows7 professional 64 bit laptop with a hp photosmart c309g and a Photosmart 7520 e all in one for wireless printers on our home network. the c309g shows up in the HP Solution Center, but the 7520 does not, so we are unable to set up printer shortcuts for easier print or items as either one - sided or two-sided and for changing between regular letter printing to photos.
Is the 7520 able to be added to the HP Solution Center? How? Will we be able to have both in the Solution Center?

Hi,
Have you installed its software and drivers yet ? If yes
Click Start > All Programs > HP > HP [your printer]
Properly installation you will have its icon on desktop.
Regards.
BH
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Solution Center for C410a printer

I have a HP C410a all-in-one printer. When I try to use the Solution Center to scan something I get the message: "Hp Solution Center can not run because your devise installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the start menu." The USB cable is pluged in and the installation CD will not run. I can not find a Solution Center download on your web site. How do I get the Solution center to download and/or to work? Thank You Anita

Hi Anita,Follow these steps to troubleshoot a such:http://support.hp.com/us-en/product/HP-Photosmart-Premium-Fax-e-All-in-One-Printer---C410a/4059515/model/4059651/document/c03955262 You may download the latest Full Feature Software including the HP Solution Center from the following link:http://ftp.hp.com/pub/softlib/software12/COL34152/mp-84595-2/PS_AIO_07_C410_FSW_Full_Win_EMEA_140_222-4.exe Regards,Shlomi

Laptop won't install drive for photosmart d110! Tried several attempts. Trying to use wireless print

I'm using Windows vista, 64-bit operating system and a hp photosmart d110 all-in-one printer. I have automatic updates installed and recently installed AVG PC Tuneup. I have attempted several uninstall/installs of the printer. I can get the printer software to download from hp website, but my laptop won't recognize it. I've been using this printer with the same Toshiba Satellite A505 laptop for the past year and have had no problems until now. I've also uninstalled the AVG Tuneup, as I thought it may have disrupted something, but still no changes. I keep getting the troubleshoot triangle on my computer image under the device/printer page. When I troubleshoot it says device needs driver installed. I click apply fix, but it is always unsuccessful. I can't completely uninstall the original hp software uploaded last February. Not sure why, but I've tried all morning.
Thanks for your time and I appreciate any help regarding this matter!

No, this was not helpful at all.
I found the solution myself. I kept working on it, as my inital feeling was that HP wasn't going to be very helpful. I'm appreciative of your response, but it may be helpful to correspond back with more than a one question sentence. When presenting our problem, we are to give very descriptive details. As neither one of us, has all day to sit around and wait for emails, it would be helpful to suggest a few things that may be wrong. Thus, the process of elimination could actively be started. Thanks for your time anyway.

HP Solutions Center for my Windows 7 64-bit Home Premium PC?

Hello Everyone,
I was able to succesffuly install my HP 1400 series all-in-one printer with my Windows 7 64-bit Home Premium PC.
However, I can not operate the scanning function or configure scanning features of the printer, since I do not have the HP Solution Center software installled on my Windows 7Home Premum PC.
That is the HP support link for me to download tand install the HP Solution Center
on my Windows 7 Home Premum PC?
Thank you.
Best Regards,
-Warren-
This question was solved.
View Solution.

Hi Warren,
I assume you simply plugged the printer without preinstalling any software. Please correct me otherwise.
Please remove the existing device as following:
Unplug the USB from the back of the printer.
Enter Control Panel > Devices and printers
Right click any 1400 printer icon, then click Remove Device.
If there are several icons of your printer, repeat the same for any of them.
Reboot your PC.
Enter Control Panel > Devices and Printers.
Left click once any presented printer (e.g. Fax), then click Print Server Properties on the Top bar.
Click the Driver tab.
If there is any 1400 listed, select it and click Remove.
Select to remove the 2nd option. Remove printer driver and printer driver Package.
Download and install the Full Feature Software for your printer (HP PSC 1400 Series) below:
*Make sure not to connect the USB till prompted to do so during the install.
http://ftp.hp.com/pub/softlib/software11/COL30219/al-75052-1/AIO_CDB_NonNet_Full_Win_WW_130_141.exe
Regards,
Shlomi
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HP Solution Center for HP Officejet Pro L7780

I have downloaded the full driver for my HP Officejet Pro L7780 printer trying to get the HP Solution Center so that my printer will be able to scan. It didn't help. Any solutions would be greatly appreciated.

Hi there Jamesis,
Welcome to the Forums
I saw your post about the issue you are having with your installation and would like to help where I can.
1. Perform a Level 3 Uninstall using this HP Officejet Software and Driver Removal Utility. (uninstall_L3)
2. After the computer restarts, reinstall the printer by using the same driver you posted above.
Let me know if this helps, if needed, I will help you out further!
R a i n b o w 7000I work on behalf of HP
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Solution center for Photosmart D110

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