Solution Centre in Win 8.1 keeps runs device detection on every use

New Win 8.1 notebook. Connected the OfficeJet Pro 8500A A910g by USB. Windows detected and loaded printer driver, also loaded network driver as printer connected via wireless. Disconnected USB cable. Downloaded and installed HP full software package. It went through device detection, wirless, could not find printer, gave it the IP address, it then found it OK. Went through all steps including opening an HP web page to sign up for something. It created desktop shortcut and enabled scan over network. Can scan from device to PC, works just fine. Next time I wanted to scan from PC, double click on desktop shortcut, UAC pops up, say OK can make changes. Goes through device detection agian. Eveything works. Closed Solution Centre. Re-opened it and same thing. Every time I want to use the Solution Centre I have go through teh detection process. I tried running the .exe directly from Windows Explorer so there are no switches in the command line, no change. There must be a fix.

Hi,
Please try following the steps below and let me know if that helps:
From the Control Panel go to View devices and Printers.
Right click the HP Officejet Pro 8500A and select Remove Device, next unplug the USB,
from the start menu's search bar type %temp%. open the temp folder and then open the newest installation folder which starts with 7z, then open the Utils folder.
For a 32 bit OS open the X86 folder, open the X64 folder for a 64-bit OS.. follow those steps if you aren't sure about your OS type:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03666764&lc=en&cc=us&dlc=en
Run the RemovePreinstalledDrivers file and allow it to reach 100%
Go 2 folders up back to the 7z folder and locate the installation MSI file:
search for *x86.msi or *x64.msi, depanding on your OS type.
Right click the larger MSI file out of the 2 resutls, then click on Repair. if you get a prompt that it is only valid for installed software select Instal instead of repair.
Reboot your PC if prompted to do so.
Open the Officejet Pro 8500A software and follow the steps to reconfigure the device, then check for any difference.
Please let me know if that helps,
Shlomi
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Personnel Message Sent
JonW
I work for HP

Solution Centre in Win 8.1 keeps runs device detection on every use

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