Solution Cetre won't start

Hi Forum,
I have a Photosmart C309a on a home network with 3 other machines - 2 XP and a Win 7 laptop.
The 2 XP machines and the HP work perfectly (although not very quickly due to the extremely bloated HP driver).
I installed the Win 7 driver from HP support but the installation process cannot find the printer on the network - as a result, the Solutiuon Centre refuses to run as it constantly tells me to connect the printer.
However, Windows installed the printer no problem ( Contrl panel / add printer) and I can print effortlessly from any other app. except HP solution Centre.
The crap marketing software all works faultlessly but I can't get my documents scanned because the HP software can't detect the printer on the network.
The fact that I cannot seem to directly contact HP about this but have to go via a forum is NOT good customer service.
Sorry about laying off like this on my first visit to the forum but it is a very poor reflection on how HP view their customers.
While I'm at it, does anyone have any ideas how I can get Solution Centre to run under Win7. (I've downloaded what seems to be heaps of diagnostic software - the printer is detected no problem but not by Solution Centre !!!)
Any help would be gratefully received.
semper_linux

hi
 just a suggestion since i have this similar situation on a different model which fixed the issue. You can try uninstalling solution center and imaging device from your PROGRAMS and FEATURES list. Then reinstalling it through the disk select ADD A DEVICE option. 
- hope my suggestions help you -
+++ SHARE SOME KUDOS +++

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    command line arg 0:     D:\usr\sap\IDE\DVEBMGS00\exe\disp+work.EXE<br>
    command line arg 1:     pf=D:\usr\sap\IDE\SYS\profile\IDE_DVEBMGS00_sap<br>
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    systemid   562 (PC with Windows NT)<br>
    relno      7000<br>
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    patchno    221<br>
    intno      20050900<br>
    make:      multithreaded, Unicode, 64 bit, optimized<br>
    pid        3252<br>
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    kernel runs with dp version 243000(ext=110000) (@(#) DPLIB-INT-VERSION-243000-UC)<br>
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    SigIRegisterTerminateRoutine: terminatehandler installed (DpHalt)<br>
         shared lib "dw_xml.dll" version 221 successfully loaded<br>
         shared lib "dw_xtc.dll" version 221 successfully loaded<br>
         shared lib "dw_stl.dll" version 221 successfully loaded<br>
         shared lib "dw_gui.dll" version 221 successfully loaded<br>
         shared lib "dw_mdm.dll" version 221 successfully loaded<br>
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    mshost:               >sap<<br>
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    DpSetCancelStrat: set timeout -1 at level 2<br>
    DpSetCancelStrat: set timeout -1 at level 3<br>
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    dp_bufreftime:          120 sec<br>
    dp_btctime:          60 sec<br>
    dp_autoabaptime:     300 sec<br>
    dp_autothtime:     60 sec<br>
    dp_autojavatime:     300 sec<br>
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    dp_calldelayed_time:     60 sec<br>
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    dp_noptime:          0 sec<br>
    dp_keepalive:          1200 sec<br>
    dp_keepalive_timeout:          60 sec<br>
    dp_ms_keepalive:          60 sec<br>
    dp_ms_keepalive_timeout:          300 sec<br>
    switch off dp-keep-alive for old temus<br>
    dp_gui_auto_logout:     0 sec<br>
    dp_spoolalrm:          60 sec<br>
    dp_softcancel_timeout:          5 sec<br>
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    NiHsLGetServNo: got service name 'sapgw00' from operating system<br>
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    B  Loading DB library 'D:\usr\sap\IDE\SYS\exe\uc\NTAMD64\dbsdbslib.dll' ...
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    B  *** ERROR => Couldn't load library 'D:\usr\sap\IDE\SYS\exe\uc\NTAMD64\dbsdbslib.dll'
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    M sid        IDE
    M systemid   562 (PC with Windows NT)
    M relno      7000
    M patchlevel 0
    M patchno    221
    M intno      20050900
    M make:      multithreaded, Unicode, 64 bit, optimized
    M pid        4000
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    M  length of sys_adm_ext is 576 bytes
    M  ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 4000) [dpxxdisp.c   1349]
    M Mon Oct 26 16:14:47 2009
    M  SigIInit: ok (whoami=2)
    M  Thread handle for mainthread created
    M  SigIRegisterRoutine: handler for signal 11 installed (SigISegv)
    M  Pipe created:
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    M  SigIRegisterExitRoutine: exithandler installed (wp_halt)
    M  SigIRegisterTerminateRoutine: terminatehandler installed (wp_halt)
    M  SigIRegisterRoutine: handler for signal 16 installed (DpTrcOnOff)
    M  SigIRegisterRoutine: handler for signal 17 installed (DpTrcOnOff)
    M  SigIRegisterRoutine: alarm handler installed (DpSigAlrm)
    M  SigIRegisterRoutine: handler for signal 2 installed (DpSigInt)
    M  SigIRegisterRoutine: handler for signal 15 installed (DpSigInt)
    M  SigIRegisterRoutine: handler for signal 3 installed (DpSigQuit)
    I  MtxInit: 30000 0 0
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    M  WaitParent Thread 3252 start
    M  WaitParent Thread 3252 created
    M  Thread handle for mainthread created
    M  SigIRegisterRoutine: handler for signal 19 installed (DpSigPrivDisp)
    M  SigIRegisterRoutine: handler for signal 18 installed (DpSigPrivDisp)
    M  SigIRegisterRoutine: handler for signal 24 installed (DpSigPrivDisp)
    M  SigIRegisterRoutine: handler for signal 0 installed (DpSigPrivDisp)
    M  SigIRegisterRoutine: handler for signal 21 installed (DpSigPrivDisp)
    M  SigIRegisterRoutine: handler for signal 22 installed (DpSigPrivDisp)
    M  SigIRegisterRoutine: handler for signal 23 installed (DpSigPrivDisp)
    M  SigIRegisterRoutine: handler for signal 25 installed (DpSigPrivDisp)
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    <br>
    trc file: "trans.log"<br>
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    4 ETW000 r3trans version 6.14 (release 700 - 12.06.09 - 15:20:00).
    4 ETW000 unicode enabled version
    4 ETW000 ===============================================
    4 ETW000
    4 ETW000 date&time   : 21.10.2009 - 15:06:04
    4 ETW000 control file: <no ctrlfile>
    4 ETW000 R3trans was called as follows: r3trans -d
    4 ETW000  trace at level 2 opened for a given file pointer
    4 ETW000  [dev trc     ,00000]  Wed Oct 21 15:06:06 2009                                                   0  0.000000
    4 ETW000  [dev trc     ,00000]  db_con_init called                                                         0  0.000000
    4 ETW000  [dev trc     ,00000]  create_con (con_name=R/3)                                                  0  0.000000
    4 ETW000  [dev trc     ,00000]  Loading DB library 'dbsdbslib.dll' ...                                     0  0.000000
    4 ETW000  [dev trc     ,00000]  DlLoadLib success: LoadLibrary("dbsdbslib.dll"), hdl 0, addr 0000000188C00000
    4 ETW000                                                                                7580  0.007580
    4 ETW000  [dev trc     ,00000]      using "D:\usr\sap\IDE\SYS\exe\uc\NTAMD64\dbsdbslib.dll"               16  0.007596
    4 ETW000  [dev trc     ,00000]  Library 'dbsdbslib.dll' loaded                                            19  0.007615
    4 ETW000  [dev trc     ,00000]  function DbSlExpFuns loaded from library dbsdbslib.dll                    38  0.007653
    4 ETW000  [dev trc     ,00000]  Version of 'dbsdbslib.dll' is "700.08", patchlevel (0.211)               307  0.007960
    4 ETW000  [dev trc     ,00000]  function dsql_db_init loaded from library dbsdbslib.dll                   26  0.007986
    4 ETW000  [dev trc     ,00000]  function dbdd_exp_funs loaded from library dbsdbslib.dll                  24  0.008010
    4 ETW000  [dev trc     ,00000]  } DbSlSdbControl(rc=0)                                                    46  0.008056
    4 ETW000  [dev trc     ,00000]  { DbSlSdbControl(con_hdl=-1,command=39,arg_p=0000000000000000)            21  0.008077
    4 ETW000  [dev trc     ,00000]  } DbSlSdbControl(rc=0)                                                    15  0.008092
    4 ETW000  [dev trc     ,00000]  { DbSlSdbControl(con_hdl=-1,command=10,arg_p=0000000003B4F920)            20  0.008112
    4 ETW000  [dev trc     ,00000]  } DbSlSdbControl(rc=0)                                                    15  0.008127
    4 ETW000  [dev trc     ,00000]  New connection 0 created                                                  17  0.008144
    4 ETW000  [dev trc     ,00000]  000: name = R/3, con_id = -000000001, state = DISCONNECTED, tx = NO , hc = NO , perm = YES,
    4 ETW000                             reco = NO , frco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO
    4 ETW000                                                                                50  0.008194
    4 ETW000  [dev trc     ,00000]  { DbSlSdbControl(con_hdl=-1,command=10,arg_p=0000000001A01768)            31  0.008225
    4 ETW000  [dev trc     ,00000]  } DbSlSdbControl(rc=0)                                                    17  0.008242
    4 ETW000  [dev trc     ,00000]  db_con_connect (con_name=R/3)                                             13  0.008255
    4 ETW000  [dev trc     ,00000]  find_con_by_name found the following connection for reuse:                16  0.008271
    4 ETW000  [dev trc     ,00000]  000: name = R/3, con_id = 000000000, state = DISCONNECTED, tx = NO , hc = NO , perm = YES,
    4 ETW000                             reco = NO , frco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO
    </p>
    Edited by: B. v. d. Lienden on Oct 26, 2009 5:18 PM

    <div class=Section1>
    <p class=MsoNormal>Natalia,</p>
    <p class=MsoNormal> </p>
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    <p class=MsoNormal>Version is 7000.221.16.41497 (kernel 7.00 SP 221)</p>
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    <p class=MsoNormal>compilation modeu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 UNICODE</p>
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    <p class=MsoNormal>compile timeu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Aug 23 2009 23:15:57</p>
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    <p class=MsoNormal> </p>
    <p class=MsoNormal>patch numberu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 221</p>
    <p class=MsoNormal> </p>
    <p class=MsoNormal>source idu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 0.221</p>
    <p class=MsoNormal> </p>
    <p class=MsoNormal> </p>
    <p class=MsoNormal>----
    </p>
    <p class=MsoNormal>supported environment</p>
    <p class=MsoNormal>----
    </p>
    <p class=MsoNormal> </p>
    <p class=MsoNormal>database (SAP, table SVERS)u00A0u00A0 700</p>
    <p class=MsoNormal>u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 </p>
    <p class=MsoNormal>operating system</p>
    <p class=MsoNormal>Windows NT 5.0</p>
    <p class=MsoNormal>Windows NT 5.1</p>
    <p class=MsoNormal>Windows NT 5.2</p>
    <p class=MsoNormal>Windows NT 6.0</p>
    <p class=MsoNormal>ALLUSERSPROFILE=C:\Documents and Settings\All Users</p>
    <p class=MsoNormal>APPDATA=C:\Documents and Settings\ideadm\Application Data</p>
    <p class=MsoNormal>CLIENTNAME=BSF02</p>
    <p class=MsoNormal>ClusterLog=C:\WINDOWS\Cluster\cluster.log</p>
    <p class=MsoNormal>CommonProgramFiles=C:\Program Files\Common Files</p>
    <p class=MsoNormal>CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files</p>
    <p class=MsoNormal>COMPUTERNAME=SAP</p>
    <p class=MsoNormal>ComSpec=C:\WINDOWS\system32\cmd.exe</p>
    <p class=MsoNormal>DBMS_TYPE=ada</p>
    <p class=MsoNormal>DIR_LIBRARY=D:\usr\sap\IDE\SYS\exe\uc\NTAMD64</p>
    <p class=MsoNormal>DIR_PROFILE=D:\usr\sap\IDE\SYS\profile</p>
    <p class=MsoNormal>FP_NO_HOST_CHECK=NO</p>
    <p class=MsoNormal>HOMEDRIVE=C:</p>
    <p class=MsoNormal>HOMEPATH=\Documents and Settings\ideadm</p>
    <p class=MsoNormal>JAVA_HOME=C:\j2sdk1.4.2_21-x64</p>
    <p class=MsoNormal>LOGONSERVER=
    SAP</p>
    <p class=MsoNormal>NUMBER_OF_PROCESSORS=2</p>
    <p class=MsoNormal>OS=Windows_NT</p>
    <p class=MsoNormal>Path=D:\sapdb\programs\bin;D:\sapdb\programs\pgm;C:\j2sdk1.4.2_21-x64\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program
    Files\Intel\DMIX;D:\usr\sap\IDE\SYS\exe\uc\NTAMD64</p>
    <p class=MsoNormal>PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH</p>
    <p class=MsoNormal>PROCESSOR_ARCHITECTURE=AMD64</p>
    <p class=MsoNormal>PROCESSOR_IDENTIFIER=EM64T Family 6 Model 15 Stepping 13,
    GenuineIntel</p>
    <p class=MsoNormal>PROCESSOR_LEVEL=6</p>
    <p class=MsoNormal>PROCESSOR_REVISION=0f0d</p>
    <p class=MsoNormal>ProgramFiles=C:\Program Files</p>
    <p class=MsoNormal>ProgramFiles(x86)=C:\Program Files (x86)</p>
    <p class=MsoNormal>PROMPT=$P$G</p>
    <p class=MsoNormal>SAPEXE=D:\usr\sap\IDE\SYS\exe\uc\NTAMD64</p>
    <p class=MsoNormal>SAPLOCALHOST=sap</p>
    <p class=MsoNormal>SAPSYSTEMNAME=IDE</p>
    <p class=MsoNormal>SESSIONNAME=RDP-Tcp#47</p>
    <p class=MsoNormal>SystemDrive=C:</p>
    <p class=MsoNormal>SystemRoot=C:\WINDOWS</p>
    <p class=MsoNormal>TEMP=C:\WINDOWS\TEMP\2</p>
    <p class=MsoNormal>TMP=C:\WINDOWS\TEMP\2</p>
    <p class=MsoNormal>USERDOMAIN=SAP</p>
    <p class=MsoNormal>USERNAME=ideadm</p>
    <p class=MsoNormal>USERPROFILE=C:\Documents and Settings\ideadm</p>
    <p class=MsoNormal>windir=C:\WINDOWS</p>
    <p class=MsoNormal> </p>
    <p class=MsoNormal>----
    </p>
    <p class=MsoNormal>disp+work information</p>
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    <p class=MsoNormal> </p>
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    <p class=MsoNormal> </p>
    <p class=MsoNormal>compiled onu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 NT 5.2 3790 Service Pack 2 x86
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    <p class=MsoNormal> </p>
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    <p class=MsoNormal> </p>
    <p class=MsoNormal>compile timeu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Aug 23 2009 23:15:57</p>
    <p class=MsoNormal> </p>
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    <p class=MsoNormal> </p>
    <p class=MsoNormal>patch numberu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 221</p>
    <p class=MsoNormal> </p>
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    2   libclh.dylib                   0x00007fff90875305 clhCtxCreate + 101
    3   libGPUSupportMercury.dylib     0x00007fff94e2daab gldCreateQueue + 651
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    5   com.apple.opencl               0x00007fff8f68d32b 0x7fff8f688000 + 21291
    6   com.apple.opencl               0x00007fff8f68d211 0x7fff8f688000 + 21009
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    16  com.adobe.Frontend.framework   0x00000001000aadc8 FE::Initializer::Initializer(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 40
    17  com.adobe.Frontend.framework   0x00000001000cdc32 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 226
    18  com.adobe.Frontend.framework   0x00000001000d4ea5 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
    19  com.adobe.AdobePremierePro     0x00000001000018ac main + 508
    20  com.adobe.AdobePremierePro     0x00000001000016a4 start + 52

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    Path:            /Applications/Adobe Media Encoder CC 2014/Adobe Media Encoder CC 2014.app/Contents/MacOS/Adobe Media Encoder CC 2014
    Identifier:      com.adobe.ame.application
    Version:         8.1.0.122 (8.1.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [235]
    Responsible:     Adobe Media Encoder CC 2014 [1284]
    User ID:         501
    Date/Time:       2014-12-10 23:59:55.226 +0100
    OS Version:      Mac OS X 10.9.3 (13D65)
    Report Version:  11
    Anonymous UUID:  5BE9B722-1F73-691F-5EEF-9775088356E8
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000001650
    VM Regions Near 0x1650:
    -->
        __TEXT                 0000000100000000-0000000100088000 [  544K] r-x/rwx SM=COW  /Applications/Adobe Media Encoder CC 2014/Adobe Media Encoder CC 2014.app/Contents/MacOS/Adobe Media Encoder CC 2014
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    1   com.adobe.dvacore.framework   0x00000001003a28ea (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 410
    2   libsystem_platform.dylib       0x00007fff9195b5aa _sigtramp + 26
    3   libsystem_platform.dylib       0x00007fff9195abe6 OSAtomicAdd32Barrier$VARIANT$mp + 2
    4   libclh.dylib                   0x00007fff9076859f 0x7fff90765000 + 13727
    5   libclh.dylib                   0x00007fff90875305 clhCtxCreate + 101
    6   libGPUSupportMercury.dylib     0x00007fff94e2daab gldCreateQueue + 651
    7   com.apple.opencl               0x00007fff8f68e8ad 0x7fff8f688000 + 26797
    8   com.apple.opencl               0x00007fff8f68d32b 0x7fff8f688000 + 21291
    9   com.apple.opencl               0x00007fff8f68d211 0x7fff8f688000 + 21009
    10  com.apple.opencl               0x00007fff8f6a9fbe clCreateCommandQueue + 150
    11  com.adobe.GPUFoundation.framework 0x0000000109ef7b01 GF::CreateOpenCLCommandQueue(_cl_device_id*, _cl_context*, bool) + 65
    12  com.adobe.GPUFoundation.framework 0x0000000109ed0e6f GF::Device::InitializeContextImpl() + 2479
    13  com.adobe.GPUFoundation.framework 0x0000000109ed32fe GF::Device::InitializeContext(bool, void*, void*) + 622
    14  com.adobe.GPUFoundation.framework 0x0000000109eed06a GF::Initialize(bool, bool, bool, void*, void*) + 2154
    15  com.adobe.DisplaySurface.framework 0x0000000107845f74 DS::Initialize() + 228
    16  com.adobe.ame.application     0x00000001000376e7 AME::app::MCInitializer::MCInitializer() + 12039
    17  com.adobe.ame.application     0x000000010002323a AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 250
    18  com.adobe.ame.application     0x000000010000d2ba AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 1802
    19  com.adobe.exo.framework       0x00000001057d2bd5 exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1141
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    21  com.adobe.ame.application     0x0000000100047828 main + 440
    22  com.adobe.ame.application     0x00000001000032f4 start + 52

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