Solution Database in solution Manager

Dear Friends,
I am facing the problem in creating a solution in Soltuion Database of solution manger.
After making all the necesary entries in solution when I save that it gives the error as below.
The URL
http://smgropttrx.jktyre.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry was not called due to an error.
Note
The following error text was processed in the system SMR : Access
via 'NULL' object reference not possible.
The error occurred on the application server Smgropttrx_SMR_01 and in
the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: CRM_EI_KB_RUN_AUTO_GENERATION of program SAPLCRM_SAF_SDB
Form: CRM_EI_KB_RUN_AUTO_GENERATION of program SAPLCRM_SAF_SDB
Form: %_UPDATES_NO_UTASK of program SAPMSSY4
Form: LOCAL_UPDATE_TASK of program SAPMSSY4
START-OF-SELECTION of program SAPMSSY4
Regards
Ganesh Datt Tiwari
Error code: ICF-IE-http -c: 100 -u: GANESH -l: E -s: SMR -i:
Smgropttrx_SMR_01 -w: 0 -d: 20101119 -t: 105051 -v: RABAX_STATE -e:
OBJECTS_OBJREF_NOT_ASSIGNED
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team

Dear Ganesh / Madhu,
I m new to solution manger we are implementing the service desk (IM) Process. Now my client wants to implement solution database.
So, I want to know more information on solution database (i.e. purpose and what are the prerequisite to take care before implement solution database).
I am gathering details in search engines, but I am looking quick understanding of the process.
for your information for system wise I gone through, but before going to implement I want to know what is what and how it is advantange for customer.
could you pls send me more details on the solution database at SAP solution manager. if you hve any useful link on this pls share.
thanks in advance.
Jags

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Message was edited by:
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Error when processing your request
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The URL http://solman.tryecare.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry/ was not called due to an error.
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
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Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
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Form: %_COMMIT of program SAPMSSY0
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Concerning the described error, Please review the following SAP notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
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Amit

Solution Database in solution Manager

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