Solution for customers using Mac OS 10.4, 10.5

Hi all,
Our help desk has received calls from customers who try to install the app and get a compatibility problem. According to the tech specs, AIR 3.0 is not compatible with Mac OS versions lower than 10.6.
What's the recommended solution for such cases, excluding an OS upgrade? If I send a customer a link to an archived AIR version, will it try to auto-update to 3.0 once the app runs?
Thanx
David

Hi,
A Full Feature software is not available for your printer for OS X Mavericks, I'm sorry to inform you that a such is only available for newer models and will not be available for your printer.
Scanning from the front panel is not supported on the operating system but only via Image Capture, Preview or Printers & Scanners as listed in the following document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Workaround solution for those using Mac OSX 10.9.4 who can't scan

I recently upgraded my Mac Mini to OSX 10.9.4 and have been unable to scan using the Scan button on my Deskjet 4400 All-in-One printer (I have updated all my Apple software). I accidentally found that if I go to Systems Preferences and click on Printers and Scanners, I can click on Scan and then on Open Scanner and can scan from there.
It's not the easiest way to scan but at least I am able to scan. Hope HP will soon find a way that it will work just using the Scan button on the printer.
This question was solved.
View Solution.

Hi,
A Full Feature software is not available for your printer for OS X Mavericks, I'm sorry to inform you that a such is only available for newer models and will not be available for your printer.
Scanning from the front panel is not supported on the operating system but only via Image Capture, Preview or Printers & Scanners as listed in the following document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

I am a new mac user and I switch to mac due to the graphics that it brings. I do website in pc and I heard iweb is the best.NOW i heard that iweb will be discontinue. so what is the best application there for website using MAC OSX lion?

I am a new mac user and I switch to mac due to the graphics that it brings. I do website in pc and I heard iweb is the best.NOW i heard that iweb will be discontinue. so what is the best application there for website using MAC OSX lion?

It is now confirmed that iWeb, and iDVD, has been discontinued by Apple. This is evidenced by the fact that new Macs are shipping with iLife 11 installed but without iWeb and iDVD.
On June 30, 2012 MobileMe will be shutdown. However, iWeb will still continue to work but without the following:
Features No Longer Available Once MobileMe is Discontinued:
◼ Password protection
◼ Blog and photo comments
◼ Blog search
◼ Hit counter
◼ MobileMe Gallery
All of these features can be replaced with 3rd party options.
I found that if I published my site to a folder on my hard drive and then uploaded with a 3rd party FTP client subscriptions to slideshows and the RSS feed were broken. If I published directly from iWeb to the FPT server those two features continued to work correctly.
There's another problem and that's with iWeb's popup slideshows. Once the MMe servers are no longer online the popup slideshow buttons will not display their images.
Click to view full size
However, Roddy McKay and I have figured out a way to modify existing sites with those slideshows and iWeb itself so that those images will display as expected once MobileMe servers are gone. How to is described in this tutorial: #26 - How to Modify iWeb So Popup Slideshows Will Work After MobileMe is Discontinued.
It now appears that the iLife suite of applications offered on disc is now a discontinued product and the remaining supported iApps will only be available thru the App Store from now on. However, the iLife 11 boxed version that is still available at the online Apple Store (Store button at the top of the page) and those still on the shelves of retailers will include iWeb and iDVD. Those two apps were listed in small, gray text on the iLife 11 box that I bought.
Personally, if I didn't already have a copy I would purchase one to have it for reinstallation purposes if ever needed.
This might be of some interest to you at this time: Life After MobileMe.
OT

Solution for intermittent use of a single Adobe product?

I may be a unique case, because I do not want or really need all of the products that Adobe provides my for $30/month. Here is my dilemma:
I use Adobe illustrator infrequently, sometimes intensively for a month or so, but then I will not use it for the better part of a year. This is how I use the application.
So, I'm feel that being financially penalized for continuing to use Illustrator, since I pay for it every single month of my life, but use it infrequently. For example, if I use the program 20 times in 10 years (which is about how I do use it), then I am paying (according to the current student deal which I am sure will change in the coming 10 years time), $3600.00 over the course of 10 years to use the program 20 times. That works out to $180.00 per use.
Obviously I am not in good conscience able to renew my subscription with Adobe, and would have ended it earlier were it not for the severe financial penalty Adobe imposes on users for breaking a subscription contract before its official expiration.
Before I go, I just wonder if Adobe has any care for users such as myself. I know one unsatisfactory response already: I can by the full version, not get incremental updates, and will need to pay full price for each major upgrade. That's a bad deal too. How can a infrequent user of a single Adobe product (Illustrator) use the application for a reasonable amount of money? I don't need every Adobe product under the sun nor do I like the fact that somewhere in Adobe's hierarchy they think that is some kind of advantage to users. To me, that is product bloat, bordering on spam marketing.If I want a sip of water, I have to drink from the fire hydrant. This is so bone-headed.
I suppose, overall, I will advise my students to use what software the company they work for uses. But as far as a personal graphics package for independent work, I cannot recommend Adobe products anymore because of this pricing scheme, which really does penalize people who only use a product one in a while. But before I go, am I missing something? Is my assessment of this dilemma on target? I know I can no longer afford Adobe products, but I also want to advise my students in a way that is fair to them. Currently I am working on a module that shows all of the vector mapping graphics programs and breaks them down according to their feature set and cost for the user.
I've been using Adobe Illustrator for over two decades, and I will be sad to not have it available to me in the future, but this new business model and pricing structure no longer makes sense for me. Yes, considering the time and energy I've put into the program this is an emotional decision, but ending my relationship with Adobe is the healthy choice. It's like walking away from an abusive relationship of the passive-agressive variety. Adobe, what a drag!

On the face of it, the $30 for every monthly use seems like it might be a good solution for intermittent users. But, as a designers, I think many of us might like to take a brief look at an idea (sometimes just for the fun of it.) And so, if during one month I want to take a peek at some of my work with no real intention of doing any work, I would need to pay $30 to look at my own work. This kind of situation creates a kind of "double bind" for me. It's an uneasy feeling, having a kind of oppressive effect on the creative flow of ideas. Consider this case scenario: "I think I can improve that logo I did last summer. I wonder what this change would look like?" Well, to find out that will be $30.00. For me, that's an uncomfortable position. Again, thanks for the thoughtful reply.

Best solution for customers to edit InDesign files within a browser????

I have done a lot of research of some of the companies out there now that do this (one2edit, wealledit, chilli publishing, etc.) and none are really what we are looking for. To begin, we are a publishing company that produces custom academic planning calendars....which includes formatting rules/regulations for schools that will be included with a calendar. Basically, we currently export an RTF each year and the school will edit that RTF file. We then use some custom scripts to import back into InDesign. Now, if they do this correct (use our styles in the file, etc)...typically, this works pretty well. However, out of 2000+ schools, probably only 60-70% do this right....which leads many more hours of formatting, etc. We also post a PDF proof online before we send the files to print and the school has an opportunity at that time to make changes, edits, etc. to the rules and regulations section. Currently, they simply tell us what they want changed, added, etc and we do that for them.
Our goal here:
We would like the schools to be able to make their changes in the begining of each year as well as at proof time live in the InDesign document via a browser. One company that is similar to this is WeAllEdit. There are some issues with how they update the info live (to see page flow), etc. and that is a huge feature we need. We would like the admin at the school to make whatever edits they have each year or at proof time in a browser that looks EXACTLY like the InDesign document we have created for them. This will include current page flow, paragraph styles, custom tabs (mainly text). If they are to make a change in the browser that affects page flow - i.e. pushes something to a new page or pulls something from the next page, we want to be visible to the customer so they can see exactly how the flow of the document is and how it will print.
Solutions:??
- Again, WeAllEdit seems to be the closest to what we are looking for (for a reference point), but, still has issues with what we are looking for.
- Do we investigate purchasing a InDesign server license and develop/design our own interface for this?
- Is .XML an option? You can currently export an XML file with tagged text. Is this something that can be translated into an online feature with a good designer?
- other suggestions??
Sorry for the lengthy post, just wanted to be very specific as to what we do and what we are looking for. ANY help or suggestions would be greatly appreciated!!!

I am faced with the same problem today. Did you ever work out a solution for this?

Firefox 3.6.12 unable to update, status bar appears as usual then says unable to due to suspected firefox app being open, only solution for me using firefox is exiting pwdbank from task manager

i have firefox 3.6.12
when cold start opening firefox browser
message appears with that update is required before proceeding
click yes
an update bar appears and reaches a 100%
then a message says it is unable to update due to another firefox being open (this shouldn't occur since firefox is closed during update)
and that i should reupdate when this is closed
keep on pressing retry to no avail
then decided to go to task manager and exit pwdbank
this is my current solution for using firefox
only problem is that when i reopen firefox from a cold start is that
it would ask me to re-update
problem is not fixed
need help
would i need to uninstall reinstall to get it to work again

I am using IE to post this message on Firefox.
It has happened again. At 23:05 (UK time) I openedFirefox on the firefox site not IE. I opened my btinternet.com email account but at 23:41 the tab had not opened fully and still trying to load. I closed firefox and tried to open it again and here are the correct details of the dialogue box which appeared.
' (?) Firefox is already running. To open a new window, you must first close the existing Firefox proces, or restart your system'.
I cannon do a restart at present as the tv part of my pc is recording a movie so I will try again later.
Anyone out there that can help us please? Thank you.

Printer Driver for c4680 using Mac OSX 8.5

I have a Mac Book Pro with OSX 8.5 and have an old HP Photosmart c4680 printer that I want to use. I have tried to download the driver for this printer and get an error message that says "Can't install the software for the HP Photosmart C4600 series because it is not currently available from the Software Update server." Does this mean that there is no driver for this OS X 8.5? Thanks

Hi Charliered,
Welcome to the HP Forums!
I understand that you are having trouble installing your HP Photosmart c4680 printer on Mac OS X 8.5, and I am happy to help you with this issue!
I am assuming you are meaning Mac OS X 10.8.5. If that is the case, please see this installation guide. OS X v10.8 Mountain Lion: Installing and Using the Printer on a Mac with Mountain Lion.
If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Does anyone know if there is a way of getting a visual timeline for tasks using Mac like outlook offers?

I would like to organize my tasks using a programme that gives me a timeline of my tasks in a visual way like bars etc. I am using Toodledo at the moment and although it's brilliant it does not offer this option. I like outlook for this but can't find any other programms that do the same thing without having to re-insert all my tasks etc. Is there a way that ical can do this?

I'm a bit vague about what it is you wish to accomplish. Are you trying to capture video through an external box? If so, that's not posssible with any of the Canopus boxes I'm familar with. In fact I don't know of any external video capture solution that works with an iPad, though I can't state definitively that none exist. I really don't think an iPad would be well suited for this even if it's possible. I'd strongly suggest you look into a MacBook Air or one of the current MacBook Pros. Those are far better suited for on-the-fly video capture and editing.
If that's not what you mean, please post back and explain further what it is you wish to accomplish.
Regards.

What is the best storage solution for the new Mac Pro

Hi All,
With limited funds when purchasing the new Mac Pro, I'm starting to look at storage for music/pictures/video etc - I'm thinking of storing this data externally and connecting via Thunderbolt or Firewire or USB3 to access the data... Not sure what type of storage to use, upgrading to 1TB PCIe-based flash seems excessive for costs and I would like at least 2TB, anyone have any suggestions?
What are the alternatives for storage... (single disk Raid) I've recently had to replace my internal WD hard drive (lost everything) and the backup time capsule failed, again knackered disk (looks like WD format error with Maverick OS bug), don't want to format them just incase..
With the new Mac Pro coming with 256GB PCIe-based flash storage, I'm reluctant to upgrade the storage because of costs and would like some redudancy when it comes to storage.
Any suggestions?
Many thanks
Russ

landing page at OWC for Thunderbolt products.
Helios enclosure (the new dual-slot Helios PCIe chassis) and moving various hard drives into Thunderbolt cases (in time) but mainly into my favorite USB3 hard drive enclosure.
For those without eSATA enclosures, a simple eSATA to USB3 adapter might do the trick.
USB3 is plenty fast to house two hard drives.
If you can, I'd try to order with 500GB to get started and have more room for system and default for scratch or even for Aperture/iPhoto or Lightroom.
Always take the precaution and zero a drive before use. Want a solid enterprise ideal for RAID, then look no further than Seagate Constellation series. 128MB cache doesn't hurt and fine for RAID5, NAS or whatever you want.
There should be retail PCIe-SSD products in 2014.
Large storage, http://macperformanceguide.com/topic-thunderbolt.html

Realplayer download for TungstenE using Mac computer

I have a Mac and would like to listen to MP3 files on my TungstenE, but I cannot find the RealOnePlayer (or RealPlayer for Palm) software for the TungstenE that is compatible with Macs. The handbook directs me to a support site for the TungstenE that no longer exists (www.palm.com/support/tungstenE). The link for the Photos, Music & Videos Guide is also obsolete.
Is RealPlayer already on the CD-Rom desktop software for the TungstenE? and if so, what do I need to do to get it onto my handheld?
Thank you.
Post relates to: Tungsten E

RealPlayer for Palm can be found here. It requires a Real Player music store account to access the download, which you can create for free. But the instructions don't include MAC info. Maybe there's a .zip file download which has the necessary files instead of having to run an .exe installation package.
Another free audio player is TCPMP. Google it, and get it at the first Google link...you'll want the Palm OS package of files which comes as a .zip download. You need the main application file and whichever plug-ins you plan to use. C'mon back with any questions you might have if you go this route.
Post relates to: None
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Best solution for iPhone use in Brazil

I'll heading to Brazil soon for a visit, and wanted to know what people who have been down there think is solution to use my iPhone 4S there. I'm on AT&T, and my phone was purchased at AT&T, as it is under a business contract (my own business). They offer international roaming there, but it's $2/min which seems ridiculous. Anybody have a less expensive solution? Thanks for the help.

There is no less expensive solution. Your phone is locked to AT&T, thus it won't work with any other carrier's sim. So, if you want to use your iPhone, while abroad, as a phone or for data, you have no other choice, other than AT&T International Provisioning.
You have only two other choices: 1. Purchase an officially unlocked iPhone directly from Apple(you can then use local sims) and sell you current phone, or 2. Purchase a pay-as-you-go phone when you get to Brazil.

Compressing video for n97 using MAC ONLY SOFTWARE

Hi, i have several videos that wont play on n97, plays fine on a ipod video. I beleive they are all h264 encoded.
I have access to the following apps to compress video.
Mpeg streamclip
Quicktime PRO
iSquint
Final Cut Pro
Compressor
ANyone have good settings to use - the max i can use for good quality?
Also, anyway to re-compress my h264 videos so that degradation is kept to a minimum?
I am a MAC* user with a Nokia n97 - oh dear
*Mac is short for Macintosh, a computer made by a company called Apple.

Resolution: nHD 640x360
Bitrate: 1.5 Mbps or 1 Mbps
Framerate: 29.97 or 25 or whatever the source is.
Codec: h264 AVC baseline profile
That's what I would use.
Any re-encoding you do will add degradation, why do you need to re-encode?
640K Should be enough for everybody
El_Loco Nokia Video Blog

Distributing MAX for Customers Use

Hi,
I am developing a real-time PXI-based system using LabWindows/CVI Real-Time. Our customer will receive the rack and interface to it using UDP - they have no 'knowledge' about the software running on the PXI RT controller apart from how to control it with the UDP data they are sending. They have requested that we include some kind of maintenance mode/software which will allow us to test the outputs (using a set of known inputs) from the rack at system installation/problem finding etc but not using their UDP interface. Is it possible to distribute a copy of MAX to the customer so they can follow some set procedure to check the outputs from the system? We obviously have a development licence here to develop the system but where does this leave us in terms of distributing the NI software to the customer? Would we have to pay extra?
Thanks
Martin

Hi Martin,
I believe there is a way of distributing MAX to a customer. A fairly simple way would be to include a piece of software in the deployment that requires MAX. Or if you could give the customer a small driver that requires MAX this would mean that your customer would be able to use it.
For example, if you included an NI-VISA driver in the package that your customer recieves, they will also receive MAX. Its the same principle if your were to include, say a DAQmx driver.
As far as licensing goes. VISA is free to anyone that has already purchased a product from National Instruments. Here are some links that explain the licensing subject a bit more.
http://digital.ni.com/public.nsf/allkb/1CA88BE68A3E12EA862575370058100D?OpenDocument
http://www.ni.com/visa/license.htm
Kind Regards
Michael
NIUK Application Engineer

Where should itunes be installed for multi-use mac setup

new mac user from PC world. transfering iTunes library from PC and want to know where to install the library on mac with 3 users set-up. 2 adults, 1 kid account

Launch iTunes with the Option key held down and create a library in /Users/Shared/.
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What is the minimum used MAC to run 2009 Final Cut Video Editing S/W which requires 128 mb VRAM and OSX 10.5?

I'm looking for a used MAC, probably a tower, that has at least OSX 10.5 running on an Intel processor, with at least 128 mg VRAM, so I can stream VCR content to it via a USB A/D converter, and run my 2009 version of Final Cut to edit the content, then write it onto a dual-sided DVD writer. This process is all this machine would do.
What used MACs will handle this chore? How far back can I go in the used MAC market to still supply these requirements? What recommended older systems would you suggest?
Thanks,
Airpilot

"Work" is a relative term... please understand I'm not an engineer but I've been playing with this stuff since before floppy drives and I can't see a "USB-to-Firewire converter" doing anything to the bus protocol. I'm guessing it adapts one physical plug to the other and allows data to pass.
In most cases, the weakest link (you or least desirable feature) prevails and that would mean you could plug a FW drive into a USB socket. But I could be wrong...
An ideal solution would USB 3.0 that is offered on the latest Minis but then we're driving price again.
I understand that since this is a "purpose built" system you want to save money, I certainly would. But in this case there are some pretty strict rules if you want good results. One of those rules is that since you won't have much control of the VHS you need to be able to stream the data through non-stop to get all of it. A FW drive can do that or a plain old SATA II drive in a Mac Pro internal bay will do it no sweat for standard def video. Historically, USB 2.0 drives worked on occasion and created problem the rest of the time.
That said, it's your Circus and you can have as many clowns as you like.
Good luck

Solution for customers using Mac OS 10.4, 10.5

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