Solution for Windows 7 all-in-one network printer won't print

It took all morning to resolve an issue that came up with my HP printer not printing today after working fine for 2 1/2 months. The problem was that the printer would queue the job, but then I would get a print error. The printer started out as offline, and it showed ready after I downloaded the HP troubleshooting utility, which said that everthing was fine, even it it wasn't.  I tried every solution out there, including reinstalling drivers and restarting the printer, computer and router several times and unchecking boxes.  I finally googled the exact error message I got (you have to type next several times after the "Windows can't fix this problem" message to get it.  It said something about the printer not being able to find the network - unfortunately I didn't copy the exact wording. This finally got me to a website that suggested that Norton security would be the problem.  My computer is new, and it is running Window 7 Professional 64-bit and Norton hasn't been a problem so far on it (though I heard horror stories that Norton can cause a lot of problems in the past).  The instructions said to reset the Norton internet firewall to the default settings, restart the printer, and thankfully everything was back in business.  I don't know why everything was working fine one day, and then suddenly the next morning it isn't working.  I hope that others with the same problem will find this solution can help them.

Hi FGG,
I understand you're missing a driver for your Officejet Pro 8500 printer. I'd be happy to help you with this!
If you click here you can download the full software package for your printer, including the drivers. Just click next when the page loads (it should be able to detect your operating system) and then scroll down to where it says Driver - Product Installation Software, and proceed to download the HP Officejet Pro Full Feature Software and Driver. I recommend saving it to your computer to make things easier as well.
If this was not what you're looking for please let me know more specifically what the issue is.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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