Solution found for Vista 64 Blue Screen Crash when  Itunes Sharing on.

After days of trial and error, I found the problem with my Windows based machine crashing (Blue Screen, IRQL error) when ATV would access ITunes through sharing. FYI, The blue screen error looked like a TCP/IP error.
The problem was with the AntiVirus software. I had to completly remove CA Security suite from my system. After removal, no problem to see library and share music, movies and pictures. Not sure what the conflict is, but apparently Itunes home sharing and Antivirus / Security software do not like each other.

ati3duag.dll
You're having trouble with the drivers for your ATI Radeon video card or display adapter, lord.
If you've got a name brand PC and the video card or display adaptor came installed with the PC, head to the drivers and downloads page for your particular model of PC at the PC manufacturers website and try updating your video driver or display adaptor driver.
If the PC is custom/home-built, or you've added the Radeon to the system yourself, head to the AMD support website (AMD now owns ATI) and look for updated drivers for your particular model of video card or display adaptor.
If you're already up to date on your drivers, or updating didn't help with the BSOD, try heading into your Device manager and reinstalling your video drivers or Display adaptor drivers.
Do any of those measures give you any relief?

Similar Messages

  • Blue Screen Crash when iTunes version 9.2 accesses iTunes store

    I have posted on a previous issue regardng blue screen crash when upgrading to iTunes v9.2 but have done a few other things to try to locate the problem.
    Firstly, as this is a shared computer I used a colleagues login details to login into their desktop. Then opened iTunes from there. It opened perfectly normally and found and played music stored on the computer. However, as I had noticed that iTunes was crashing when I was logged in as it was trying to access the iTunes store I then tried to accesss the iTunes store from within iTunes on my colleagues desktop. Hey presto, blue screen crash with the following error:
    * STOP: 0x0000007E (0x0000005, 0xBF271800, 0xA811350c, 0xA8113208)
    * ati3duag.dll - Address BF271800 base at BF16B000, Datestamp 46eb3954
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    Any ideas???

    ati3duag.dll
    You're having trouble with the drivers for your ATI Radeon video card or display adapter, lord.
    If you've got a name brand PC and the video card or display adaptor came installed with the PC, head to the drivers and downloads page for your particular model of PC at the PC manufacturers website and try updating your video driver or display adaptor driver.
    If the PC is custom/home-built, or you've added the Radeon to the system yourself, head to the AMD support website (AMD now owns ATI) and look for updated drivers for your particular model of video card or display adaptor.
    If you're already up to date on your drivers, or updating didn't help with the BSOD, try heading into your Device manager and reinstalling your video drivers or Display adaptor drivers.
    Do any of those measures give you any relief?

  • N500 with Vista blue screen/crash

    Hi there, I bought a N500 (5ZG) with Vista Home Basic three months ago, and generally I'm happy. Unfortunately, every now and then, the system crashes with the blue screen coming up. There's no specific reason that I could identify, meaning it happens independent of what software/application I run
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    Thanks, Harm. It will help in giving the shop some kind of direction because they miss things even though it is their actual job to know these things.
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    Windows a 2nd time on my brand new HD because my computer no longer Blue screen crashes when Premiere loads.
    Addressing the heat issue could prevent future BSOD crashes and may have prevented the original crash.
    Also, does BSOD refer to the irreparable crashes which render your HD useless or ANY crash where a blue screen appears?   I have been using BSOD to refer to a complete/total/final HD crash.
    I don't smoke but these series of mishaps may get me started.

  • Repeated blue screen crash when running labview 8.2 on Dell optiplex GX620

    Hi, I have recently experienced a series of 'blue screen' crashes on a Dell Optiplex GX620 while running Labview 8.2. The dell is running Windows XP SP2 with an ATI Radeon X600 graphics card. Labview is interfacing with a NI DAQPad 6015 device. The computer is a dedicated Labview machine so there is no other third party software that has been installed that could be causing the problem. Also, the computer is one of three identical machines, the only one that has labview installed and the only one that is crashing. Upon rebooting after the first 'blue screen' crash an error report indicated that there was a problem with the ATI graphics driver and suggested updating the driver to the latest version. This was done. Upon rebooting after the second 'blue screen' crash an error report indicated that there was a problem with the RAM. Both of these crashes occurred while running a labview application. A further two incidents have occurred where the computer has restarted for no apparent reason while running a labview application. I was wondering if you were aware of any known issues/incompatibilities with my specific machine and labview 8.2, or if there could be any other known issues with labview that might be causing the crashes. It should also be noted that this is a new setup and these crashes have occurred in relatively short time frame. Thanks for your help!

    Hi,
    To have a better understanding of what is causing the blue screen crash and the Windows restart, we may need to retrieve the memory dump caused by the crash in Windows XP.  Before we actually get into that, we may need to disable Automatic Reboot by Windows when it crashes.  I have attached a link that describes how to disable computer reboot after a crash and I have also attached a link of how to retreive the memory dump.  Let me know how it goes!
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    How Can I Create a Kernel Memory Dump When Windows Crashes?
    (Note that we want to select Complete memory dump, not Kernel Memory dump)
    Regards,
    Nadim
    Applications Engineering
    National Instruments

  • Blue screen crash when hooking up iPhone

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    PLEASE HELP ME!!

    Which USB port are you connecting to on the Vaio, what else is connected to USB, and have you checked Sony's site for updated USB root drivers?

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    Anyone have any thoughts on this?

  • Blue screen crash when connecting iPod

    Whenever i plug my ipod into my computer, windows goes to a blue screen with the following message...
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    If this is the first time you have seen this stop error screen restart your computer. If this screen appears again follow these steps.
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    Technical Information
    *stop:0X0000007E (0XC0000005,0X00000000,0XF7A9B7C8,0XF7A9B4C4)
    Beginning dump physical Memory
    Physical Memory Dump Complete
    Contact your system administrator or technical support Group "
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    Apple Genius, behave yourself.
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  • CS 4 installation causes blue screen crash when printing

    I installed CS 4 successfully and used it for months with no difficulty at work.  This weekend, I brought my computer home to do some work, and everytime I send something to my printer/scanner (a Canon MP780), my computer (IBM ThinkPad laptop running on Windows XP) crashes with a blue screen error.  When I try to use the scanner, I get the same problem.  I have reinstalled printer driver and USB port drivers, with no change to the problem.  I finally uninstalled CS 4, and was able to print and scan normally.  When I re-installed the Adobe software, the crashing began again.  The crashing does not happen when I am using the Adobe software, only when I try to print or scan any document from any software - then it happens consistently.  When the Adobe software is off, no problems.  Anyone have advice?

    Different product with a different forum
    Reader Forum http://forums.adobe.com/community/adobe_reader_forums

  • What should we do if we're still having blue screen crashes with iTunes 8?

    I'm running Vista x64 and iTunes 8 is still unstable for me. It doesn't BSOD regularly, but does it enough to be very annoying. I've already applied the official Apple solution (uninstall/reinstall), but that didn't seem to make much of a difference.
    I'm somewhat concerned that the full un/re-install didn't make any change. Is there anyway to check if I'm now running the fixed version of iTunes?
    What else can I do to fix this?
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    The version is 8.0.0.35, but I thought that was the same for the first (bad) iTunes 8 as well as the second (better?) version.

  • Blue Screen Crash with CS3

    Seems to me I've been through this in the past but don't recall the solution.
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    Thanks, Harm. It will help in giving the shop some kind of direction because they miss things even though it is their actual job to know these things.
    I've felt that it was running hot, they had mentioned re-appling thermal paste to the processor a couple days ago but didn't stress it.
    There are 2 different blue screen issues and one is solved:
    1. The original irreparable crash which prompted me getting a new HD.
    2. The blue screen crash... on the NEW harddrive.... whenever I tried to open Premiere.(which apparently was solved when they re-installed
    Windows a 2nd time on my brand new HD because my computer no longer Blue screen crashes when Premiere loads.
    Addressing the heat issue could prevent future BSOD crashes and may have prevented the original crash.
    Also, does BSOD refer to the irreparable crashes which render your HD useless or ANY crash where a blue screen appears?   I have been using BSOD to refer to a complete/total/final HD crash.
    I don't smoke but these series of mishaps may get me started.

  • T61 DVD causes a blue screen crash

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  • Apple's "Solution" for Blue-Screen Crashing Problem

    Good Morning,
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    I just got off the phone with Tech Support about the blue-screen crashing issue. After waiting 15 minutes for help, the first thing they did was act as if I were the first person to report this problem. The tech support guy finally admitted that Apple has received thousands of calls on this matter in the past couple of days.
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    I did all these steps, and I got the iPod to work once. But when I restarted my computer again, the problem returned.
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    I'm getting rather angry about this.
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    http://discussions.apple.com/thread.jspa?threadID=1705339&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=1700339&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=1706206&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=1701063&tstart=0
    Thanks,
    Matthew

    Good Morning,
    For those of you thinking of calling Apple's Technical Support for help about the Blue-Screen crashing issue, don't bother.
    I just got off the phone with Tech Support about the blue-screen crashing issue. After waiting 15 minutes for help, the first thing they did was act as if I were the first person to report this problem. The tech support guy finally admitted that Apple has received thousands of calls on this matter in the past couple of days.
    When I asked for a solution, the only thing the tech support guy offered was to have me disconnect all my external devices, then restart Windows and disable various services, the restart my computer, then reconnect my external devices, then reconnect the iPod, then restart the computer again...Absolutely ridiculous.
    I did all these steps, and I got the iPod to work once. But when I restarted my computer again, the problem returned.
    So, after a lot of wasted time, I'm back to where I started.
    I'm getting rather angry about this.
    Apple needs to fix this problem -- TODAY
    How could Apple release a new version of iTunes with this problem?
    If you call Tech Support and they try to tell you they have not heard of this problem before, just give them this list of links to discussions concerning the crashing issue:
    http://discussions.apple.com/thread.jspa?threadID=1703809&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=1705339&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=1700339&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=1706206&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=1701063&tstart=0
    Thanks,
    Matthew

  • I HAVE A SONY VAIO WITH WINDOWS VISTA- SUDDENLY I'M GETTING A BLUE SCREEN (crash dump)THAT SHUTS DOWN MY COMPUTER. HOW DO I STOP THIS. ALREADY TRIED TO UNINSTALL AND RE INSTALL. MAY NOT HAVE DONE IT CORRECTLY ?

    LAST WEEK STARTED GETTING A BLUE SCREEN (CRASH DUMP) AFTER CLOSING I TUNES, THAT CAUSES MY COMPUTER TO SHUTDOWN. IVE BEEN TOLD BY A PC REPAIR SHOP THAT I DONT HAVE A VIRUS. I DO HAVE ANTIVIRUS PROTECTION ON MY PC. ATTEMPED TO REINSTALL I TUNES BUT MAY NOT HAVE DONE IT CORRECTLY. I STILL HAVE THE PROBLEM. THE BLUE SCREEN ONLY HAPPENS WITH I TUNES. I HAVENT MADE ANY RECENT CHANGES TO MY MUSIC- NO DOWNLOADS /UPLOADS. ANY KNOWLEDGE OF THIS SITUATION? THANKS!!

    Hey Ishland,
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    Steve
    P.S. you might want to make your post easier to read by turning the cap lock off.

  • Windows 7 Blue Screen Crash

    Hello, I recently have been getting a lot of blue screen crashes simultaneously. I haven't downloaded any games or anything. I just use this laptop for school work mostly. I already ran a memory diagnostic test and no problems found as well as restored my
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      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    4105
    Additional information about the problem:
      BCCode:    3b
      BCP1:    00000000C0000005
      BCP2:    FFFFF88005CFC3BE
      BCP3:    FFFFF88009ACE4D0
      BCP4:    0000000000000000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1
    Files that help describe the problem:
      C:\WINDOWS\Minidump\103014-25318-01.dmp
      C:\Users\Mark\AppData\Local\Temp\WER-82087-0.sysdata.xml
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\windows\system32\en-US\erofflps.txt
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    FS
    These were all Related to NETwNs64.sys Wireless WiFi Link Driver from Intel Corporation  (yours is 5 years old).  I would remove the current driver and install the newest driver available.
    If you continue to crash Remove McAfee and use MSE in its place.
    Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Users\Ken\Desktop\problem\103014-25318-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    ************* Symbol Path validation summary **************
    Response Time (ms) Location
    Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`0360c000 PsLoadedModuleList = 0xfffff800`0384f890
    Debug session time: Thu Oct 30 12:54:00.869 2014 (UTC - 4:00)
    System Uptime: 0 days 0:01:07.181
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
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    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff88005cfc3be, fffff88009ace4d0, 0}
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    Followup: MachineOwner
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    * Bugcheck Analysis *
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88005cfc3be, Address of the instruction which caused the bugcheck
    Arg3: fffff88009ace4d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP:
    NETwNs64+2673be
    fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
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    rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
    rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
    rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
    r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
    r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
    r14=fffffa8008bf7fb0 r15=fffffa800af1c008
    iopl=0 nv up ei ng nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
    NETwNs64+0x2673be:
    fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
    Last set context:
    rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
    rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
    rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
    r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
    r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
    r14=fffffa8008bf7fb0 r15=fffffa800af1c008
    iopl=0 nv up ei ng nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
    NETwNs64+0x2673be:
    fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
    Resetting default scope
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    BUGCHECK_STR: 0x3B
    PROCESS_NAME: wlanext.exe
    CURRENT_IRQL: 2
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
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    SYMBOL_STACK_INDEX: 0
    SYMBOL_NAME: NETwNs64+2673be
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: NETwNs64
    IMAGE_NAME: NETwNs64.sys
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    FAILURE_BUCKET_ID: X64_0x3B_NETwNs64+2673be
    BUCKET_ID: X64_0x3B_NETwNs64+2673be
    ANALYSIS_SOURCE: KM
    FAILURE_ID_HASH_STRING: km:x64_0x3b_netwns64+2673be
    FAILURE_ID_HASH: {69744f93-8380-f8c7-a080-fedb60128a80}
    Followup: MachineOwner
    Wanikiya and Dyami--Team Zigzag

  • Total Blue Screen Crash

    Just had a really nasty crash, almost like a kernel panic except that there was no panic message.
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    Several other applications had been running since the day before, including Entourage, Excel, and Word (all 2004, last updated a few months ago; there is a new 11.5.0 update I have not installed). Had checked mail a few minutes before with Entourage and it was hidden. Word was visible on my external monitor (which has the menu bar), and I was actively using Excel on the Macbook screen, editing a formula in a newly-added column. A few keystrokes back Excel had lost keyboard focus (as happens every five minutes or so, apparently a known problem for Rosetta) but as usual clicking on the desktop and then in Excel brought it back.
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    The console log makes it look as if the trigger may have been a failed iPhone synch operation of some kind. Just after it was logged (with a crash report sent automatically) there are a whole series of termination messages (WindowServer event port death, and a whole series of Exited: Terminated events for various applications.)
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    This is an old thread, but I'm replying in case anyone can shed more light on the subject -- or if my experience helps.
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    Anyway, I also have Excel 2004 installed on my machine (I also have Excel 2008 installed). But neither app was open during the last blue screen crash, a few moments ago. I only had a few applications open at the time: Mail, Microsoft Entourage 2008, Firefox, TextEdit and possibly Microsoft Word 2004.
    I was composing an email in Entourage when the computer screen simply became blue. A few seconds later I was returned to my desktop. All of my applications had closed, and when I reopened Entourage, I found a recovered version of the email I'd been composing, with just a sentence of recent typing unsaved.
    This has happened at least one other time on this machine -- again, just a blue screen that functioned like a very quick restart, with no accompanying kernel panic or error message. This machine also was giving me kernel panics the first few days I was working with it, but something -- a Firefox reinstall, a few trashed prefs and library files -- seems to have resolved that.

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