Solution Man. 4.0 upg Hangs/running very slowly  at XPRAS_UPG

hi all,
I started my solution manger upgration 14th of march ,today is 24th march ,past 3 days the upgradation is in XPRAS_UPG phase and I also followed as per the SAP note  558197(12 Hours back)
In the console window I can see some transport is going on ,which is as
Resetting conversion errors ...
Reset done - starting tp ...
running C:\usr\sap\S01\SYS\exe\run\tp.exe pf=c:\usr\sap\put\bin\XPRASUPG.TPP put S01
Please guide me
thanks & regards
George
Edited by: George Varghese on Mar 24, 2008 9:43 AM

Hello George,
> I can find one backgroung job is running and where only SAPMS38L program is active and acceing only one table D010INC
That is a very important detail
Can you please take a look at the oracle sessions, if the session is maybe blocked or reading?
Login to client 000 => ST04 => Detailed Analysis => Oracle Sessions
Search for the session that is accessing the table D010INC and take a look at the wait event.
If the wait event is "db file sequential read" or "db file scattered read" .. please make a double click on the session and execute the "explain plan" and post the result here..
As you have told us, that your upgrade is taking a very long time.. i have seen such a situation, if the oracle parameter "_B_TREE_BITMAP_PLANS" was not set to false.
Regards
Stefan

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                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 255
    Video Information: ℹ️
        NVIDIA GeForce 320M - VRAM: 256 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.1 (14B25) - Time since boot: 2 days 4:7:57
    Disk Information: ℹ️
        TOSHIBA MK2555GSXF disk0 : (250.06 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 249.20 GB (25.07 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. Built-in iSight
        Apple Computer, Inc. IR Receiver
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.squirrels.airparrot.framebuffer (3 - SDK 10.8) [Click for support]
        [loaded]    com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.0) [Click for support]
        [not loaded]    com.nike.sportwatch (1.0.0) [Click for support]
    Startup Items: ℹ️
        HW_CreateNetwork: Path: /Library/StartupItems/HW_CreateNetwork
        HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [running]    com.nike.nikeplusconnect.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.cloudpath.maccmd.plist [Click for support]
        [not loaded]    com.logmein.logmeinserver.plist [Click for support]
        [loaded]    com.logmein.raupdate.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        GrowlHelperApp    Application  (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlHelperApp.app)
        iTunesHelper    UNKNOWN Hidden (missing value)
        Calendar    Application  (/Applications/Calendar.app)
        Dropbox    Application  (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        DivXBrowserPlugin: Version: 2.0 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]
        OfficeLiveBrowserPlugin: Version: 12.2.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
        iPhotoPhotocast: Version: 7.0
    3rd Party Preference Panes: ℹ️
        DivX  [Click for support]
        Flash Player  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 249.20 GB Disk used: 224.13 GB
        Destinations:
            Michael's HD [Local]
            Total size: 319.73 GB
            Total number of backups: 12
            Oldest backup: 2012-02-08 22:52:31 +0000
            Last backup: 2015-02-24 08:22:40 +0000
            Size of backup disk: Too small
                Backup size 319.73 GB < (Disk used 224.13 GB X 3)
    Top Processes by CPU: ℹ️
            14%    WindowServer
             2%    DashboardClient
             0%    AppleSpell
             0%    Dropbox
             0%    fontd
    Top Processes by Memory: ℹ️
        507 MB    firefox
        86 MB    Finder
        64 MB    Preview
        64 MB    WindowServer
        56 MB    Mail
    Virtual Memory Information: ℹ️
        441 MB    Free RAM
        1.36 GB    Active RAM
        809 MB    Inactive RAM
        713 MB    Wired RAM
        14.96 GB    Page-ins
        119 MB    Page-outs
    Diagnostics Information: ℹ️
        Mar 10, 2015, 11:05:38 AM    Self test - passed
        Mar 10, 2015, 10:27:48 AM    /Library/Logs/DiagnosticReports/firefox_2015-03-10-102748_[redacted].cpu_resour ce.diag [Click for details]
    Thanks in advance! Mike

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. It will be slow, but there should be no beachballing. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • Macbook Pro has begun to run very slowly. Is there any way to fix this?

    Yesterday my mac started to run very slowly to the extent that it takes far longer to open files, apps and even startup. There is no reason in particular I can think of for this happening - computer was used normally that day.
    I have run diskutility and the HD seems to be fine.
    Any help would be greatly appreciated.
    EtreCheck:
    Hardware Information:
              MacBook Pro (13-inch, Mid 2012)
              MacBook Pro - model: MacBookPro9,2
              1 2.9 GHz Intel Core i7 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 1024 MB
    System Software:
              OS X 10.9.2 (13C64) - Uptime: 0 days 0:25:48
    Disk Information:
              TOSHIBA MK7559GSXF disk0 : (750.16 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 629.3 GB (317.48 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
                        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 120 GB (17.32 GB free)
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Computer, Inc. IR Receiver
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.logmein.hamachi          (1.0)
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.google.keystone.daemon.plist 3rd-Party support link
              [System] com.logmein.hamachi.plist 3rd-Party support link
              [System] com.motorola-mobility.mmcfgd.plist 3rd-Party support link
              [System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.google.keystone.agent.plist 3rd-Party support link
              [System] com.hp.messagecenter.launcher.plist 3rd-Party support link
              [System] com.logmein.hamachimb.plist 3rd-Party support link
              [System] com.motorola.MDMUpdater.plist 3rd-Party support link
              [System] com.motorola.motohelper.plist 3rd-Party support link
              [System] com.motorola.motohelperUpdater.plist 3rd-Party support link
              [System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
              [not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
              [not loaded] com.spotify.webhelper.plist 3rd-Party support link
              [not loaded] com.valvesoftware.steamclean.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
              Dropbox
              Android File Transfer Agent
              Google Drive
              Autodesk 360
              HPEventHandler
              HP Scheduler
    Internet Plug-ins:
              o1dbrowserplugin: Version: 5.1.5.17733 3rd-Party support link
              Unity Web Player: Version: UnityPlayer version 4.1.2f1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
              OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
              FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              googletalkbrowserplugin: Version: 5.1.5.17733 3rd-Party support link
              npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
              AdobePDFViewer: Version: 10.1.9 3rd-Party support link
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
    Safari Extensions:
              AdBlock: Version: 2.6.18
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
              Flip4Mac WMV  3rd-Party support link
              Trusteer Endpoint Protection  3rd-Party support link
    Old Applications:
              None
    Time Machine:
              Skip System Files: NO
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 586.08 GB Disk used: 290.40 GB
              Destinations:
                        SAMSUNG [Local] (Last used)
                        Total size: 931.18 GB
                        Total number of backups: 3
                        Oldest backup: 2013-12-21 16:15:17 +0000
                        Last backup: 2014-02-15 15:15:17 +0000
                        Size of backup disk: Adequate
                                  Backup size 931.18 GB > (Disk used 290.40 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   3%          WindowServer
                   1%          EtreCheck
                   1%          mdworker
                   1%          Safari
                   0%          Google Chrome
    Top Processes by Memory:
              197 MB          Safari
              141 MB          com.apple.WebKit.WebContent
              106 MB          com.apple.IconServicesAgent
              98 MB          Google Chrome
              74 MB          Google Drive
    Virtual Memory Information:
              3.73 GB          Free RAM
              2.61 GB          Active RAM
              804 MB          Inactive RAM
              903 MB          Wired RAM
              854 MB          Page-ins
              0 B          Page-outs

    Things You Can Do To Resolve Slow Downs
    If your computer seems to be running slower here are some things you can do:
    Start with visits to:     OS X Maintenance - MacAttorney;
                                      The X Lab: The X-FAQs;
                                      The Safe Mac » Mac Performance Guide;
                                      The Safe Mac » The myth of the dirty Mac;
                                      Mac maintenance Quick Assist.
    Boot into Safe Mode then repair your hard drive and permissions:
    Repair the Hard Drive and Permissions Pre-Lion
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    Repair the Hard Drive - Lion/Mountain Lion/Mavericks
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    Restart your computer normally and see if this has helped any. Next do some maintenance:
    For situations Disk Utility cannot handle the best third-party utility is Disk Warrior;  DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
    Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
    Suggestions for OS X Maintenance
    OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.  Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger.  These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
    OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
    Helpful Links Regarding Malware Protection
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
              Mac OS X Snow Leopard and malware detection
              OS X Lion- Protect your Mac from malware
              OS X Mountain Lion- Protect your Mac from malware
              About file quarantine in OS X
    If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
    Troubleshooting Applications
    I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
    If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack.  If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line.  Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
    Basic Backup
    For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
    1. A Time Machine preferences panel as part of System Preferences;
    2. A Time Machine application located in the Applications folder. It is
        used to manage backups and to restore backups. Time Machine
        requires a backup drive that is at least twice the capacity of the
        drive being backed up.
    Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
      1. Carbon Copy Cloner
      2. Get Backup
      3. Deja Vu
      4. SuperDuper!
      5. Synk Pro
      6. Tri-Backup
    Visit The XLab FAQs and read the FAQ on backup and restore.  Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
    Referenced software can be found at MacUpdate.
    Additional Hints
    Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
    Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
    Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
    Check for applications that may be hogging the CPU:
    Pre-Mavericks
    Open Activity Monitor in the Utilities folder.  Select All Processes from the Processes dropdown menu.  Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Mavericks and later
    Open Activity Monitor in the Utilities folder.  Select All Processes from the View menu.  Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

  • Mac Mini running very slowly

    Hi All,
    I am using a Mac Mini at work and it is running very slowly at the moment.  General tasks are ok, but anythng video related (youtube is a nightmare to use) is super slow, and when closing it down it often takes several attepts as it seems to hang.
    I am running MAC OS X 10.6.8 have 4GB of RAM
    I have plenty of space on the HDD
    Any thoughts would be appreciated.
    Thanks

    Mac troubleshooting: What to do when your computer is too slow | Macworld

  • Sender ID Filter running very slowly

    Hi,
    I have recently deployed a test Exchange 2013 with the mailbox role and client access roll on Windows server 2012 R2
    The test machine is also a DC, DNS server, DHCP Server. I have no edge transport server, the Frontend transport connector, ie SMTP service is being used.
    Exchange 2013 has been updated to CU7 and windows server 2012 has all the latest updates installed from windows update.
    The problem i am having is the Sender ID filter, installed with the anti-spam configuration, is running very slowly.
    If i use the Test-SenderID cmdlet with any external address it can sometimes take minutes to come back with the test result.
    However sometimes it comes back quite quickly - its somewhat intermittent. It doesn't matter what 'PurportedResponsibleDomain' i use or IPaddress for the test - the majority of the time its very slow, although occasionally it will come back within a second
    with the result, but do the same test again with the same parameters and its back to a minute or 2 again.
    This slow response is replicated with a SMTP test via telnet, upon the final '.' to send the email, it can hang for a minute or 2. If i disable the SenderID filter i get the acknowledgement from the SMTP server within a second. This occurs if i telnet direct
    from the exchange machine, or from another machine on the network.
    Things i have observed:
    -After a couple of days from rebooting the server - the SenderID filter suddenly, for apparently no reason, starts responding instantly, with the Test-SenderID cmdlet consistently returing results within a second - ie problem resolved. If i reboot the server
    im back to the slow running.
    -Internal email is being delivered fast, no delays
    -External email is delayed by a minute or 2, confirmed to be caused by the SenderID filter.
    Things i have checked:
    -DNS configuration looks good, no problems, all Local IP's on the 1 and only adapter have A records. There is a valid MX record, external DNS records for the mail domain are correct. I have put valid SPF records for the dc domain etc.
    -No errors in application logs other than the usual suspects from exchange 2013 (a few performance counter errors)
    -No DNS errors or warnings in the event logs.
    -InternalSMTPServers on the TransportConfig has been set to the IP assigned to the adapter. I have also tried adding all IP's on  this adapter (there are 4), and even 127.0.0.1 to this InternalSMTPServers list, but it makes no difference for external
    mail or the Test-SenderID cmdlet. It does however speed up a telnet smtp test direct from the exchange machine as the internalSMTPServers list results in a bypass.

    Hi Gavin,
    I notice that there are some performace counter errors from Exchange 2013, sometimes performance issue can cause mailflow delay. Would you like to list some errors without sensitive information for the further troubleshooting?
    How about the impact, one user or all users? How about in OWA, does the email from outside delay in OWA?
    If you suspect this delay issue caused by Sender ID filter, I suggest disable it for a little while and use a test external account send an email for testing.
    If everything goes well without configuring Sender ID filter, it seems an issue on Sender ID filter configuration.
    More details on how to configure Sender ID filter as below:
    http://technet.microsoft.com/en-us/library/dd639388.aspx
    Thanks
    Mavis Huang
    TechNet Community Support

  • My Mac Air is running very slowly

    My Mac Air has started running very slowly.  It is running Yosemite 10.10.2

    Hello All,
    Same frustrating problem here with my MBA. It's running slow, fans are running at full throttle from boot to power down, the apparently notorious known  kernel_task process using between 200-400% CPU resources and some 450MB memory.
    I have been reading hundreds of good support community threads, tried all reasonable advises such as resetting SCM, PRAM, upgrading from Maverick to Yosemite 10.3.3, endless chats with Apple support (nice peoples, but no help). I am getting desperate and close to deaf listing to the fans in my MBA.
    Have seen several good supportive posts from Etresoft in various communities and now here again. Took the opportunity to download linked error check software and have inserted result below. I do however not expect this will really help in finding a solution, but you never know.
    ANY advise and feedback appreciated (y)
    Cheers,
    Torben
    Problem description:
    MBA fans running at full speed  from boot to shutdown. Kernel_task process consumes huge amount of memory and CPU resources….
    EtreCheck version: 2.2 (132)
    Report generated 5/1/15, 9:03 AM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Air (13-inch, Early 2014) (Technical Specifications)
        MacBook Air - model: MacBookAir6,2
        1 1.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Not upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n/ac
        Battery: Health = Normal - Cycle count = 179 - SN = D86432606CQF90JA0
    Video Information: ℹ️
        Intel HD Graphics 5000
            Color LCD 1440 x 900
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 0:13:49
    Disk Information: ℹ️
        APPLE SSD SD0128F disk0 : (121,33 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            MacIntosh HD (disk1) / : 120.10 GB (106.85 GB free)
                Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.mtrecorder.plist
    Launch Daemons: ℹ️
        [failed]    com.apple.spirecorder.plist
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
    3rd Party Preference Panes: ℹ️
        None
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            MacIntosh HD: Disk size: 120.10 GB Disk used: 13.26 GB
        Destinations:
            MAC_BACKUP [Local]
            Total size: 0 B
            Total number of backups: 2
            Oldest backup: 2015-04-26 12:23:22 +0000
            Last backup: 2015-04-26 12:55:25 +0000
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 13.26 GB X 3)
    Top Processes by CPU: ℹ️
            18%    mds
            17%    mds_stores
            10%    WindowServer
             2%    Safari
             1%    com.apple.WebKit.WebContent(2)
    Top Processes by Memory: ℹ️
        413 MB    kernel_task
        213 MB    com.apple.WebKit.WebContent(2)
        160 MB    mds_stores
        57 MB    mdworker(8)
        57 MB    Safari
    Virtual Memory Information: ℹ️
        813 MB    Free RAM
        3.20 GB    Used RAM
        0 B    Swap Used
    Diagnostics Information: ℹ️
        May 1, 2015, 08:45:59 AM    /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-05-01-084559 _[redacted].crash
        May 1, 2015, 08:44:47 AM    Self test - passed

  • IMac suddenly running VERY slowly

    My 3 yr old iMac has suddenly started running very slowly. from boot up (10 minutes)  onwards.  Every action seems to result in multi coloured spinning wheel and sometimes blue spinning wheel. No anti virus loaded, plenty of memory and space on HD, No recent new applications, no cpu grabbers Have tried Mac general solutions (Safe Boot etc)  - no change.  Have removed a couple of apps - no change - HELP!!!  Any ideas.

    Hi ..
    Remove all items in System Preferences > Users & Groups > Login Items
    Same for  /Library/StartupItems
    Then restart your Mac. See if that made a difference.
    If it's not a login item issue, check the starutp disk.
    Launch Disk Utility located in HD > Applications > Utillities
    Select the startup disk on the left then select the First Aid tab.
    Click:  Verify Disk  (not Verify Disk Permissions)
    If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk.
    Make sure to back up all important data first before using OS X Recovery.

  • I am having problems with my Mac Book Pro, as it has started running very slowly.  Please find a copy of the etrecheck report - can anyone help.

    I am having trouble with my Mac Book Pro which I bought in August 2012.  It has suddenly started running very slowly every time I try to poen something.  I have completed an etrecheck report - can anyone help?
    Thank you
    Hardware Information:
              MacBook Pro (13-inch, Mid 2012)
              MacBook Pro - model: MacBookPro9,2
              1 2.5 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 384 MB
    System Software:
              Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:21:48
    Disk Information:
              TOSHIBA MK5065GSXF disk0 : (500.11 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 499.25 GB (410.81 GB free)
              HL-DT-ST DVDRW  GS31N 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple, Inc. MacBook Pro
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.microsoft.office.licensing.helper.plist Support
              [running] com.MyBusinessWorks.backup.plist Support
    Launch Agents:
              [running] com.MyBusinessWorks.status.plist Support
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist Support
              [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
    User Login Items:
              iTunesHelper
              Dropbox
              AdobeResourceSynchronizer
    Internet Plug-ins:
              Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
              FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.7.1
              AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
              Flash Player: Version: 12.0.0.44 - SDK 10.6 Outdated! Update
              AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
              JavaAppletPlugin: Version: 14.1.0 - SDK 10.7 Mismatch! Oracle recommends Java 7 Update 55
    Safari Extensions:
              Slick Savings: Version: 1.0
              Searchme: Version: 1.3
              Amazon Shopping Assistant: Version: 1.1
              Ebay Shopping Assistant: Version: 1.1
              AllMyTube: Version: 5.0.0.1
    Audio Plug-ins:
              iSightAudio: Version: 7.7.1 - SDK 10.7
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
    3rd Party Preference Panes:
              Flash Player  Support
              Flip4Mac WMV  Support
              MyBusinessWorks  Support
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   3%          WindowServer
                   2%          MyBusinessWorksBackup
                   1%          PluginProcess
                   1%          mdworker
                   0%          Microsoft PowerPoint
    Top Processes by Memory:
              197 MB          Safari
              152 MB          WebProcess
              131 MB          Finder
              131 MB          mds
              94 MB          MyBusinessWorksBackup
    Virtual Memory Information:
              1.67 GB          Free RAM
              1.34 GB          Active RAM
              343 MB          Inactive RAM
              670 MB          Wired RAM
              327 MB          Page-ins
              0 B          Page-outs

    It may be running slow because your backup program, MyBusinessWork, is running: running] com.MyBusinessWorks.backup.plist.

  • My MacBook Pro is running VERY slowly. After reading other questions and responses, I ran an EtreCheck, but do not know how to post the report here. Any help would be greatly appreciated.

    My MacBook Pro is running VERY slowly. After reading other questions and responses, I ran an EtreCheck, but do not know how to post the report here. Any help would be greatly appreciated.

    My MacBook Pro is running VERY slowly. After reading other questions and responses, I ran an EtreCheck, but do not know how to post the report here. Any help would be greatly appreciated.

  • I have an iMac 5.1 which is running OSx10.5.8 - it runs very slowly and I can't find if there is a particular problem. In the process, I have tried to install 10.6 [I have a new iMac] and the 5.1 won't accept the install discs.

    I have an iMac 5.1 which is running OSx10.5.8 - it runs very slowly and I can't find if there is a particular problem. In the process, I have tried to install 10.6 [I have a new iMac] and the 5.1 won't accept the install discs.

    As you have discovered... you cannot use the install discs from another Mac...
    Re the iMac running OS X 10 5 8... and for your New Mac...
    See Here for keeping your Mac Happy...
    http://support.apple.com/kb/HT1147
    http://www.thexlab.com/faqs/maintainingmacosx.html
    http://www.thexlab.com/faqs/performance.html

  • Yosemite running very slowly on new MacBook Pro

    I just bought a new 13" MacBook Pro (not Retina) last month.  When I set it up I copied the data and apps from my 2006 MacBook running Snow Leopard.  When I try to open apps such as Safari or jEdit or Adobe Reader or NeoOffice it seems to wait forever (or at least 30 seconds) to open them.  I thought this would be faster than Snow Leopard, but it's not!
    Should I just back this all up with my SuperDuper and start over?
    Here are my Etrecheck data:
    Problem description:
    Yosemite running very slowly.
    EtreCheck version: 2.1.8 (121)
    Report generated April 17, 2015 at 9:06:04 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,2
        1 2.5 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 36
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: one day 20:46:11
    Disk Information: ℹ️
        APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Kathryn (disk1) / : 498.89 GB (227.44 GB free)
                Core Storage: disk0s2 499.25 GB Online
        HL-DT-ST DVDRW  GS41N
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
        Apple Inc. FaceTime HD Camera (Built-in)
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/HardwareMonitor.app
        [not loaded]    com.bresink.driver.BRESINKx86Monitoring (4.0) [Click for support]
            /Applications/InsomniaX.app
        [not loaded]    org.binaervarianz.driver.insomnia (1.0.0d1) [Click for support]
        [not loaded]    org.binaervarianz.iokit.insomnia (1.0.0d1) [Click for support]
            /Applications/Parallels Access.app
        [loaded]    com.parallels.virtualsound (1.0.36 36 - SDK 10.6) [Click for support]
            /Applications/Parallels Desktop.app
        [not loaded]    com.parallels.kext.hypervisor (10.2.0 28956 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.netbridge (10.2.0 28956 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.usbconnect (10.2.0 28956 - SDK 10.7) [Click for support]
        [not loaded]    com.parallels.kext.vnic (10.2.0 28956 - SDK 10.7) [Click for support]
            /Applications/Utilities/DiskWarrior.app
        [not loaded]    com.alsoft.Preview (4.3) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.increw.kext.speedit (0.32) [Click for support]
        [not loaded]    com.kodak.printer.XXXX.kext (5.3.0) [Click for support]
        [not loaded]    se.coolbook.driver2 (2.1.5) [Click for support]
    Startup Items: ℹ️
        MySQLCOM: Path: /Library/StartupItems/MySQLCOM
        ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cloudd.plist
        [killed]    com.apple.EscrowSecurityAlert.plist
        [killed]    com.apple.icloud.fmfd.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.SafariNotificationAgent.plist
        [killed]    com.apple.sbd.plist
        [killed]    com.apple.security.cloudkeychainproxy.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        10 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.AssetCacheLocatorService.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.icloud.findmydeviced.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.installd.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.periodic-daily.plist
        [killed]    com.apple.periodic-weekly.plist
        [killed]    com.apple.softwareupdate_download_service.plist
        [killed]    com.apple.softwareupdated.plist
        [killed]    com.apple.wdhelper.plist
        12 processes killed due to memory pressure
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]
    Launch Daemons: ℹ️
        [failed]    com.adobe.fpsaud.plist [Click for support]
        [not loaded]    com.barebones.textwrangler.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [running]    com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]
        [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]
        [running]    de.jinx.SmartSleepDaemon.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [running]    com.parallels.mobile.startgui.launchagent.plist [Click for support]
    User Login Items: ℹ️
        ChronoSyncBackgrounder    Application  (/Library/Application Support/ChronoSync/ChronoSyncBackgrounder.app)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        VipRiser    Application  (/Applications/VipRiser.app)
        Cinch    Application  (/Applications/Cinch.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Internet Plug-ins: ℹ️
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
        Scorch: Version: 6.1.0 [Click for support]
        iPhotoPhotocast: Version: 7.0
        RealPlayer Plugin: Version: Unknown [Click for support]
        DirectorShockwave: Version: 11.0.3r470 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        WidevineMediaTransformer: Version: Unknown [Click for support]
        Mozillaplug: Version: 1.0
        Musicnotes: Version: 1.16.12 [Click for support]
        Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Click for support]
        MacCouponPrinter: Version: Unknown
        CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 [Click for support]
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 40 Check version
    Safari Extensions: ℹ️
        Open in Internet Explorer
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        More Internet  [Click for support]
        MySQL  [Click for support]
        SmartSleep  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            Kathryn: Disk size: 498.89 GB Disk used: 271.45 GB
        Destinations:
            Time Capsule [Local]
            Total size: 0 B
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 271.45 GB X 3)
    Top Processes by CPU: ℹ️
            11%    WindowServer
             5%    com.apple.WebKit.Networking
             3%    Mail
             3%    Safari
             2%    Dock
    Top Processes by Memory: ℹ️
        365 MB    com.apple.WebKit.WebContent
        133 MB    Safari
        120 MB    Mail
        47 MB    mdworker
        39 MB    mds_stores
    Virtual Memory Information: ℹ️
        36 MB    Free RAM
        1.05 GB    Active RAM
        1.03 GB    Inactive RAM
        810 MB    Wired RAM
        21.89 GB    Page-ins
        521 MB    Page-outs
    Diagnostics Information: ℹ️
        Apr 15, 2015, 12:14:37 PM    Self test - passed
        Apr 14, 2015, 03:59:14 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Inkjet6_2015-04-14-155914_[red acted].crash
        Apr 14, 2015, 03:59:10 PM    /Library/Logs/DiagnosticReports/Inkjet6_2015-04-14-155910_[redacted].crash
        Apr 14, 2015, 12:59:36 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Inkjet6_2015-04-14-125936_[red acted].crash
        Apr 14, 2015, 12:59:31 PM    /Library/Logs/DiagnosticReports/Inkjet6_2015-04-14-125931_[redacted].crash

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    One of the myths that circulate on this site is the myth that the current version of OS X always needs to more than 4 GB of memory to run well. The myth is based on nothing except the fact that some people keep repeating it. Apple is today selling new Macs with 4 GB of memory that can never be upgraded after they leave the factory. Those Macs come with Yosemite preinstalled, and it can never be downgraded to an older version. So if you were to believe the myth, you would also believe that Apple knows that it's selling products that are permanently crippled right out of the box, no matter how they're used. Read this discussion before you spend money on memory that you may not need.
    Some users do need more than 4 GB of memory for full performance. They are running memory-intensive applications, such as photo or video editors, or they're running many programs concurrently, or they have more than one account logged in at the same time. Whether you're one of those users can be determined, in part, by observing the level of memory pressure in the Memory tab of the Activity Monitor window. If the memory pressure graph always stays in the green zone, then a shortage of memory is not causing the problem.
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  • Macbook Pro Running Very Slowly

    Lately, my Macbook Pro has been running very slowly. The rainbow wheel keeps popping up and it takes a very long time to open windows or quit applications. Also, the computer gets really slowly even if only a few applications are open (e.g. Microsoft Word and iTunes). This problem has started recently, a few months after installing OSX 10.9.5. I don't know if this is the problem, if the hard drive needs to be cleared, some programs are taking up too much RAM, or if the computer is just getting old. Any help would be appreciated, and I have included the EtreCheck below as well.
    EtreCheck version: 2.1.8 (121)
    Report generated February 20, 2015 at 11:56:30 AM EST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Late 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 1000
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.9.5 (13F34) - Time since boot: 7 days 23:24:10
    Disk Information: ℹ️
        ST9500325ASG disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (165.99 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Apple Computer, Inc. IR Receiver
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. FaceTime HD Camera (Built-in)
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Anywhere
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.motorola-mobility.driver.MotMobileUSB (1.2.0 - SDK 10.5) [Click for support]
        [not loaded]    com.usboverdrive.driver.hid (3.0.1) [Click for support]
        [not loaded]    com.veltrop.taylor.driver.virtualhid (1.1) [Click for support]
            /System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
        [not loaded]    com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileMTP (1.2.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileUSBLAN (1.2.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.0 - SDK 10.5) [Click for support]
        [not loaded]    com.motorola-mobility.driver.MotMobileUSBSwch (1.2.0 - SDK 10.5) [Click for support]
            /System/Library/Extensions/USBOverdrive.kext/Contents/PlugIns
        [not loaded]    com.usboverdrive.driver.hid.safe (3.0.1) [Click for support]
    Startup Items: ℹ️
        ChmodBPF: Path: /Library/StartupItems/ChmodBPF
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.AOSNotificationOSX.plist [Click for details]
        [failed]    com.apple.wdhelper.plist
    Launch Agents: ℹ️
        [running]    com.brother.LOGINserver.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.motorola.motohelper.plist [Click for support]
        [loaded]    com.motorola.motohelperUpdater.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.barebones.textwrangler.plist [Click for support]
        [loaded]    com.github.GitHub.GHInstallCLI.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [running]    com.motorola-mobility.mmcfgd.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]
    User Launch Agents: ℹ️
        [failed]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [failed]    com.bitcasa.BitcasaUI.plist [Click for support]
        [loaded]    com.BlueStacks.AppPlayer.LogRotator.plist [Click for support]
        [loaded]    com.BlueStacks.AppPlayer.Service.plist [Click for support]
        [loaded]    com.BlueStacks.AppPlayer.UninstallAgent.plist [Click for support]
        [loaded]    com.BlueStacks.AppPlayer.UpdaterAgent.plist [Click for support]
        [loaded]    com.valvesoftware.steamclean.plist [Click for support]
    User Login Items: ℹ️
        uHD-Agent    Application  (/Applications/BlueStacks.app/Contents/Runtime/uHD-Agent.app)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        MotoCastUpdater    Application Hidden (/Applications/MotoCast.app/Contents/Resources/MotoCastUpdater.app)
        Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        USBOverdriveHelper    UNKNOWN  (missing value)
        Google Drive    Application  (/Applications/Google Drive.app)
        Google Chrome    Application Hidden (/Applications/Google Chrome.app)
        BitTorrent    UNKNOWN  (missing value)
        MotoCast    Application Hidden (/Applications/MotoCast.app)
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 8 Update 20 Check version
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        Unity Web Player: Version: UnityPlayer version 4.6.1f1 - SDK 10.6 [Click for support]
        Default Browser: Version: 537 - SDK 10.9
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        JavaAppletPlugin1: Version: Java 8 Update 20 [Click for support]
        CitrixICAClientPlugIn: Version: 11.2.0 [Click for support]
        AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Click for support]
    User internet Plug-ins: ℹ️
        BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 [Click for support]
        Picasa: Version: 1.0 - SDK 10.6 [Click for support]
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
    3rd Party Preference Panes: ℹ️
        Citrix Online Plug-in  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        MagicPrefs  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
            19%    Google Chrome
             7%    WindowServer
             2%    hidd
             1%    NETGEARGenieDaemon
             0%    Google Drive
    Top Processes by Memory: ℹ️
        180 MB    Google Chrome
        82 MB    Finder
        35 MB    Google Chrome Helper
        34 MB    ocspd
        34 MB    mds_stores
    Virtual Memory Information: ℹ️
        28 MB    Free RAM
        906 MB    Active RAM
        890 MB    Inactive RAM
        1.17 GB    Wired RAM
        39.99 GB    Page-ins
        423 MB    Page-outs

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

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