Solution Manager 7.1 -SOLMAN_WORKCENTER is not working

Dear All,
Newly installed Solution Manager 7.1 System (ABAP+JAVA).
Created new client and new sap id solman_admin and assigned all SAP_SMWORK_BASIC* role to user id.
Activated the all relevant services by tcode SICF and set the parameter icm/host_name_full=FQDN
Where after executing the tcode solman_workcenter but its showing :-
This page can’t be displayed
Make sure the web address http://<hostname.xxxxxx.com:8000 is correct.
Look for the page with your search engine.
Refresh the page in a few minutes.
How to troubleshoot this issue please help
Regards,
Ajay

Dear All,
Problem solved.
After done all above suggestion; add two more things :-
1. Go to RZ10 - Instance profile - set the parameter - icm/server_port_0 = PROT=HTTP,PORT=8000
Previous the vale was there 80$$ instead of 8000
2. add address of solman in local host file/ give permission in DNS system
Thanks !!
Regards,
Ajay

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Repost from Advanced Topics:
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Workprocess Table (long)               Fri Aug 10 05:45:02 2007
========================
No Ty. Pid      Status Cause Start Err Sem CPU    Time Program Cl User         Action                    Table
0 DIA     1548 Ended         no      1   0             0
1 DIA     1516 Ended         no      1   0             0
2 DIA     1944 Ended         no      1   0             0
3 DIA     1496 Ended         no      1   0             0
4 DIA     1968 Ended         no      1   0             0
5 DIA     1964 Ended         no      1   0             0
6 UPD     1980 Ended         no      1   0             0
7 ENQ     2560 Ended         no      1   0             0
8 BTC     2548 Ended         no      1   0             0
9 BTC     3052 Ended         no      1   0             0
10 BTC     1808 Ended         no      1   0             0
11 SPO      980 Ended         no      1   0             0
12 UP2     1792 Ended         no      1   0             0
Dispatcher Queue Statistics               Fri Aug 10 05:45:02 2007
===========================
--------++++--
+
Typ
now
high
max
writes
reads
--------++++--
+
NOWP
0
2
2000
6
6
--------++++--
+
DIA
5
5
2000
5
0
--------++++--
+
UPD
0
0
2000
0
0
--------++++--
+
ENQ
0
0
2000
0
0
--------++++--
+
BTC
0
0
2000
0
0
--------++++--
+
SPO
0
0
2000
0
0
--------++++--
+
UP2
0
0
2000
0
0
--------++++--
+
max_rq_id          12
wake_evt_udp_now     0
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=========================
Term    uid man user    term   lastop mod wp ta   a/i (modes)
Workprocess Comm. Area Blocks               Fri Aug 10 05:45:02 2007
=============================
Slots: 300, Used: 1, Max: 0
--------++--
+
id
owner
pid
eyecatcher
--------++--
+
0
DISPATCHER
-1
WPCAAD000
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:07 2007
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >solmgr_CPS_00                           < (normal)
DpJ2eeDisableRestart
DpModState: buffer in state MBUF_PREPARED
NiBufSend starting
NiIWrite: hdl 3 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
Stop work processes
Stop gateway
killing process (1404) (SOFT_KILL)
Stop icman
killing process (848) (SOFT_KILL)
Terminate gui connections
wait for end of work processes
wait for end of gateway
[DpProcDied] Process lives (PID:1404 HANDLE:488)
waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:08 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:1404 HANDLE:488)
wait for end of icman
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:09 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:10 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:11 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:12 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:13 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:14 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:15 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:16 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:17 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:18 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives (PID:848 HANDLE:496)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=521
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Fri Aug 10 11:15:19 2007
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died (PID:848 HANDLE:496)
[DpProcDied] Process died (PID:1904 HANDLE:472)
DpStartStopMsg: send stop message (myname is >solmgr_CPS_00                           <)
NiIMyHostName: hostname = 'solmgr'
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
DpConvertRequest: net size = 189 bytes
NiBufSend starting
NiIWrite: hdl 3 sent data (wrt=562,pac=1,MESG_IO)
MsINiWrite: sent 562 bytes
send msg (len 110+452) to name                    -, type 4, key -
DpStartStopMsg: stop msg sent
NiIRead: hdl 3 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 3 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 3 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 3 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 3 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 3 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 3 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 3 recv would block (errno=EAGAIN)
NiIRead: read for hdl 3 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 3 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name           MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 3 recv would block (errno=EAGAIN)
NiIPeek: peek successful for hdl 3 (r)
NiIRead: hdl 3 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 3
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER          , typ 0, key -
Received 4 bytes from MSG_SERVER
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 3 recv would block (errno=EAGAIN)
Fri Aug 10 11:15:20 2007
NiIPeek: peek for hdl 3 timed out (r; 1000ms)
NiIRead: read for hdl 3 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   11977]
NiBufSend starting
NiIWrite: hdl 3 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 3 in set0
SiSelNSet: set events of sock 416 to: ---
NiBufISelRemove: remove hdl 3 from set0
SiSelNRemove: removed sock 416 (pos=3)
SiSelNRemove: removed sock 416
NiSelIRemove: removed hdl 3
MBUF state OFF
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/13
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 15)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 3 / sock 416
NiBufIClose: clear extension for hdl 3
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 756) [dpxxdisp.c   10334]
Good Bye .....
Could you please help me in resolving this issue ?...
Regards,
Radeesh V

Hi,
Below is the trace file of dev_ms
trc file: "dev_ms", trc level: 1, release: "700"
[Thr 2416] Sat Aug 11 15:23:23 2007
[Thr 2416] MsSSetTrcLog: trc logging active, max size = 20971520 bytes
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    73
intno      20050900
make:      multithreaded, Unicode, optimized
pid        1252
[Thr 2416] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 1252) [msxxserv.c   1824]
[Thr 2416] load acl file = D:\usr\sap\CPS\SYS\global\ms_acl_info.DAT
[Thr 2416] MsGetOwnIpAddr: my host addresses are :
[Thr 2416]   1 : [172.16.82.227] SOLMGR (HOSTNAME)
[Thr 2416]   2 : [127.0.0.1] solmgr (LOCALHOST)
[Thr 2416] Sat Aug 11 15:23:24 2007
[Thr 2416] MsHttpInit: full qualified hostname = solmgr
[Thr 2416] HTTP logging is switch off
[Thr 2416] set HTTP state to LISTEN
[Thr 2416] ms/icf_info_server : deleted
[Thr 2416] *** I listen to port sapmsCPS (3600) ***
[Thr 2416] *** I listen to internal port 3900 (3900) ***
[Thr 2416] *** HTTP port 8100 state LISTEN ***
[Thr 2416] CUSTOMER KEY: >C1198656006<
[Thr 2416] Sat Aug 11 15:23:51 2007
[Thr 2416] MsHttpReadUrl2: H-1 url = /sap/public/icf_info/urlprefix (403 Forbidden)
[Thr 2416] MsHttpReadUrl2: H-1 url = /sap/public/icf_info/logon_groups (403 Forbidden)

Work Manager 6.0 Push Notification not working

Hi All,
I have configured Standard Work Manager 6.0 application and now I am trying to configure Work Manager 6.0 Push Notification.
I have completed all Post Installation(optional and required) which are mentioned in Standard product document.
I am getting new work order entries in /SYCLO/PSH01 and /SYCLO/PSH02. After that Agentry server is also calling /SYCLO/PM_DOPUSHWORKORDER_GET Function Module and /SMERP/CL_PM_PUSHWORKORDER_DO Class Handler.
I am getting result in final export table(ls_mdo_output_vals) of /SMERP/CL_PM_PUSHWORKORDER_DO.
My problem is still I am neither getting this work order into ATE nor push notification message.
When I went to Syclo Admin panel, status of the push notification is also NEW.
I have configured 8282 port in [HTTPXML-2] section of Agentry,ini and Syclo Config panel outbound trigger.
Kindly let me know what can be an issue?
Regards,
Mohit Verma.
Message was edited by: Michael Appleby

Mohit,
I noticed the following in your Backend-Java.log.
~~~~~~~~error 1~~~~~~~~
2014/06/27 17:37:36.947: Error in initializing the StepHandler from the ini file or SAP configurations (com.syclo.sap.component.serviceorder.stephandler.ServiceOrderRemovePushStepHandler). Please check the JavaBE.ini file. java.lang.ClassNotFoundException: com.syclo.sap.component.serviceorder.stephandler.ServiceOrderRemovePushStepHandler
~~~~~~~~end~~~~~~~~~
<-- Make sure this is corrected. For some reason your java code is not being detected during start up. Check your Java folder in the root directory of your Work Manager 6.0 to see if it can be seen.
Based on history of Support tickets the following SAP Note is mandatory to make Push work:
1. Do mandatory SAP Note: 1954444
2. Please review: 1828657 - Release strategy for the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM (Make sure you installed the correct add-on - look at the spelling in detail)
3. SCN Push threads that may help: http://scn.sap.com/thread/3494003
See if any of the comment above will work for you.
4. After you tried the above and it didn't work for you to try the latest SMP 2.3 SP04 version and let us know. This is for what I can see on the logs.
~~~~~~~~Error 2: Backend-java log~~~~~~~~~
2014/06/27 17:40:35.471:             Getting Java results in the the 'WorkOrderPushForEventSteplet' step (java class com/syclo/sap/component/workorder/steplet/WorkOrderPushForEventSteplet)
2014/06/27 17:40:35.471:             : 1 lines, 0 non-printing characters, 20 total characters
The module is 'PM'
2014/06/27 17:40:35.471:             The root object is 'WorkOrder'
2014/06/27 17:40:35.471:             Trying to read results by calling getReturnData()
2014/06/27 17:40:35.471:             : 1 lines, 0 non-printing characters, 81 total characters
getReturnData() method returned null, falling back to reading _returnData field
2014/06/27 17:40:35.471:             Processing public field _returnData: Ljava/lang/Object;
2014/06/27 17:40:35.471:             _returnData is a single object: 'Ljava/lang/Object;'
2014/06/27 17:40:35.472:             Mapping public fields of Java Class 'java/lang/Object' to Agentry object 'WorkOrder'
2014/06/27 17:40:35.472:             No public field userid found in java/lang/Object for user ID, and not in per-user mode: cannot determine user for data.
~~~~~~~~~end~~~~~~~~~~~~~~~~~~
The log comment above is stating that the push is trying to be sent to the PDA/handheld but it does not know where to send it to. This is proven from your backend setup and when you have no errors in your push retry.
The last line above is still a mystery to me as there are lots of upgrades with patches and SMP 2.3 SP# and with the userid is not found (especially when it states it is not in per-user mode: cannot determine user for data) then the Agentry Server cannot determine where to send the push to.   Hopefully somebody in this thread knows this.
Regards,
Mark Pe
SAP Senior Support Engineer (Mobility)

Solution Manager 7.1 -SOLMAN_WORKCENTER is not working

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