Solution Manager for EWA

I already configured my EWA (SDCCN), but then I realize that EWA need Solution Manager to run.
I need to know how to install Solution Manager for my EWA? Do I need to install in separate server? Or there are others option for me to consider?
Pls help me to figure this out

Hello Hazha!
I don't know how you can configure in SDCCN an EWA session without the Solution Manager, but if you did so, you can send your EWA data to sap, where they will be processed and where you can find them in your inbox.
You need a well functioning SAPOSS RFC destination (TA OSS1).
SDCCN -> Goto -> Settings -> Task Specific
You will get a window with a tree list. Open RFC-Destinations -> Settings and click on the settings icon.
In Dialog RFC destinations, Tab Destinations you might click on the Info-Icon (botton) and you will get documentation. Click now on the Change Icon.
You will now get a new icon "Create destination to SAP OSS". Please use it, it should generate the destination SDCC_OSS.
Please test the destination.
Now you can insert this RFC-destination into the task attributes of your EWA-Session, system-id should be O01.
Bye
PS.
You might also have a look at the documentation at http://service.sap.com/ewa -> Media Library
Message was edited by: Riccardo Escher

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Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Need help in Solution Manager for preparing for Career in SM

Hi Gurus,
This is Amit Choudhary here,i am in SAP BW and and new to SM,so wants to work in Solution manager as i got chance to work with EWA reports and found this is quite interesting so, is there any one can help me in learning more about SM so that i can get onto right track.
Waiting for the feedback on this.
Looking forward for ur valuable inputs and help.
Thanks in advance.
regards
Amit

Hi Amit,
SAP Service Support Portal provide several information on SAP Solution Manager for customers. It requires an "S-User" for access.
<a href="http://www.service.sap.com/solutionmanager">http://www.service.sap.com/solutionmanager</a>
Here you find official presentations, master/installation/configuration/... guides
<a href="http://www.service.sap.com/rkt-solman">Ramp-Up Knowledge Transfer - SolMan</a>
This section provides role-specific self-learning material.
Best regards,
Ruediger Stoecker

How to configure CTS+ for Solution Manager for XI 3.0

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We are working on XI 3.0 SP 20 and Doing a file system based transport of .TPZ files. We observed that there is a possibilit of misssing the objects while tranporting. So we are planning to set CTS+ with our Solution Manager.
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Hi Venkat,
Thank you for the Demo. The Demo gives me information about the CTS+ setup. I am looking for the compatability of CTS+ for XI 3.0.
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One Solution Manager for different customers

Hi Guys!!
I am configuring a Solution Manager for different customers wich have a different S-users and different users to manage the solution manager system.
My problem is that there is only one SAP-OSS RFC destination where I can fill the data only for one of the S-users. From "solution_manager" transaction you can indicate the S-user too (Edit - Global Settings) but the same problem occurs, I can fill the gap only with one S-user and I have to change this one when I want to work with different S-user.
Can i configure the system to indicate different S-users depens on the user who I use to logon to solution manager system?
Thank you very much in advanced,
Edorta.

Hi Edorta,
you did not mention, which scenarios do you plan to use.
Functionality to use the SolMan for many customer numbers is already available or will be added in future Support Package Stacks.
It has been already added for
- Maintenance Optimizer
Note 1021275 - Maintenance Optimizer: RFC Destinations for Partners
- Forwarding SAP Messages (with different S-Users resp. customers)
IMG: Solution Manager -> Scenario-Specific Settings -> Service Desk -> Value Added Reseller
Check for SAP Notes on component SV-SMG* with key word "VAR" (as Valued Added Reseller), "Service Provider"
Best regards,
Ruediger Stoecker
SAP Notes added
Message was edited by: Ruediger Stoecker

Is it a must to use Solution manager for ECC 6.0 upgrade

Is it a must to use Solution Manager for ECC 6.0 (FICO & HR) upgrade? I am told Solution Manager is required only if it has ABAP and JAVA stacks, or involves Enhancement Packages; and could be optional if it is only ECC 6.0 with ABAP stacks.

Hi,
I'm having a difficult time finding some guidance for setting up our R/3 Enterprise system in solman properly, so that I can create the upgrade XML file required to go directly to ERP 6.0 EHP4.
I've set up the R/3 system fine, but when i create a maintenance transaction i cannot for the life of me figure out how to tell it I want to go from r/3 to ERP6 ehp4.
Any docs out there for this?
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I figured it out... i had to add the R/3 Enterprise logical components to my system landscape. After that I was able to select R/3 as the initial data in the maintenance transaction and then the system i wanted to upgrade, and then the option to upgrade.
Never mind!
Edited by: Tom Janes on Sep 9, 2009 12:52 AM

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I have to use solution manager for an SAP BI/BW implementation. The BW client is currently in SAPERP 2005 (ECC 6.0). Is is possible to use solution manager in the same system or should the BI/BW be implemented in NetWeaver for implementing solution manager.
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Neha.

Hi Neha,
I am not sure, whether I understand your question correctly.
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They might share the same hardware, depending on your hardware capacity.
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Solution Manager for SAP BI/BW

I have to use solution manager for an SAP BI/BW implementation. The BW client is currently in SAPERP 2005 (ECC 6.0). Is is possible to use solution manager in the same system or should the BI/BW be implemented in NetWeaver for implementing solution manager.
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Hi Neha,
I am not sure, whether I understand your question correctly.
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Preparing Solution Manager for SMD Agents Installation

Hello everyone
I have to configure the Solution Manager of QAS to receive new SMD Agents, I looking at the transaction SOLMAN_SETUP.
Does anybdoy know what do I have to do to prepare the environment for the installation of SMD agents?
Thank

Hi Marcelo,
Check note 1365123 - Installation of Diagnostics Agents, this note shows the agent installation strategy. You must install one SMD agent per host (physical or virtual) . The SMD agent should be installed in all host you want to monitor.
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http://wiki.sdn.sap.com/wiki/display/SMSETUP/Diagnostics+Agents#DiagnosticsAgents-Connectionoptions
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Solution Manager for Implementation project

Hello,
I want to know how we should use solution manager for an implementation project. I am aware about the ASAP methods and the transactions in solman system for each phase. I have starting trouble like how to and where to start with? My ECC systems are not yet installed. Still we can go ahead with Blueprint creation and definition of roadmaps etc. Currently, it is done on paper. If anybody has done an implementation project through solution manager, could you please give me some hints how to start ? I repeat I am aware of the transactions but dont know what to add there in solar01/02 when the process are not defined/system not installed. Please guide me.
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Hi Rajeev,
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Kind regards,
Patrick

Welcome to Forum "SAP Solution Manager for VAR Partners"

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Does SAP business one require solution manager for license keys ?

Does SAP business one require solution manager for license keys or you can directly get the license key from service.sap.com?

Hi,
Welcome you post on the SAP business one forum.
In general, only SAP partner can get the license key. However, partner can assign the right to customer so that they can get it from portal directly.
Thanks,
Gordon

SAP Solution Manager for SAP Business Suite On HANA

Dear Experts,
I have a small question regarding the available installation options for SAP Solution Manager for SOH.
Is there other available database platforms for the installation of SAP Solution Manager than the SAP HANA Database ?
Meaning that if we have a customer who has the license for SAP HANA Database, does he have other database options for installing the Solution Manager that are covered by the HANA license ?
Kind Regards,
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Well if you can find the solution manager software for a DB other than HANA in service market then you can install.
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Monitoring EWA in solution manager for EP

Hi
How to monitor and configure the EP 7.0 on solution manager 7.0 for SP 16
Can any body give the doc and steps to do.
Regards

Hi,
Follow Guides
Setting Up your Central Monitoring [original link is broken]
Notes
987835 - How to define Solutions in SMSY for Diagnostics
976054 - Availability of EWA for Non ABAP components
Prerequisites
The SAP EarlyWatch Alert is available for:
SAP systems based on ABAP stack of SAP Netweaver or SAP WebAS
SAP R/3 (minimum release 3.1H)
The Java stack of SAP Netweaver components with a J2EE Engine 6.40 or above (requires ST-SER 700 2007 1 or above on the Solution Manager)
The main prerequisites for using SAP EarlyWatch Alert are:
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Chk Pdf
https://websmp201.sap-ag.de/~sapidb/011000358700002009362008E.pdf
/people/federico.babelis2/blog/2006/04/25/system-monitoring-configuration-guide-for-dummies
Hope it solves ur problem
Regards
Prakhar

Solution Manager for EWA

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