Solution Manager Interfacing with Remedy

How do we interface Remedy (Ticketing tool ) to Solution Manager and is it mandate to enable Solution Manager Service Desk for an effective ChaRM implementation or can we use the existing Remedy tool interfaced directly to Sol Man.

Some Discussion about Remedy And Solution Manager,
Solution Manager - Service Desk + Remedy Integration
And Yes BMC Remedy can be integrated with solution Manager, so please Contact Remedy to guide you on this one.
Regards
Shailesh Mamidwar

Similar Messages

Solution Manager Interface with Tools Outside SAP

Does anyone have information on Solution Manager's abilities to interface with tools outside of SAP? I am interested in interfacing Solution Manager with legacy systems and main frame systems (e.g. Informatica). I am especially concerned with Root Cause Analysis, Exception Analysis, and Error Reporting in Solution Manager regarding non-SAP systems. Also, if Solution Manager is able to interface with these systems, can it access details from outside SAP (e.g. data from legacy systems)?

Hi,
The solution manager can be interface with the ARIS.We did in our project this interface.
The Business process flow was defined in ARIS & synchronize with the solman & once configuration is done then we reverse synchronize the same to update the ARIS,so you can interface with legacy also.
Regards,
Raj.

Solution Manager sync with ARIS

I believe I have done all the configuration to sync solution manager content with aris. I followed the instructions in the aris adminstration manual. I think I'm connecting ok with JCo, but I get the following error: function 'Z_SOLAR_READ_INSTALLED_COMPS'not found on SAP-Server
I have completed the transport of the two .sol files mentioned in the manual. Any ideas?
Thanks.

Hi,
look in SAP Function Builder and search for Z_SOLAR_READ_INSTALLED_COMPS. I'm sure, that your import failed or the function did not have been activated.
Here I have made a function test by my own (but for SAP ERP ECC6 - which is not the standard use). At the end of the article you can find the test method -> [ARIS BS 7.1 - VPN Handout|http://www.aris-user.de/aris/viewtopic.php?p=4722#4722]
So I rest with the best regrads
Yours sincerely
Sabrina Andrea Bangert - Herzogenrath 2009

Handling Solution Manager changes with ChaRM (ChaRM on SolMan PRD)

Hi Experts,
Having deployed ChaRM to satellite system (three system landscape) we became interested in handling Solution Manager changes with ChaRM. We have operable ChaRM in SolMan 4.0 SP12.
We have DEV and PRD for SolMan so we are talking about two system landscape.
Has anyone of you done this? Does it go the same way as if SolMan was a real satellite system (rfc's=>tms=>ibase=>organization=>project=>MC=>CRs = order of configurations roughly).
I tried searching specific instructions for this deployment but it seems that configuration guides etc focus on satellite system handling. Our need is basically to document and control SolMan changes and with ChaRM we could.
Perhaps there is no magic to this and everything goes just like in satellite, but I would appreciate any experiences others may have had doing this.
Kind regards,
Auli

Hello,
We have implemented this with two systems landscape where in we have in place a Solution Manager Dev system and Solution manager Production system both are SOLMAN 4.0 with SP12. So the path for us to move the changes is from Development Systems to Production system.
We have ChaRM between the Dev and production. We reapplied the satellite system concept. For us the Solution manager Prod is a satellite systems all the changes that we move from Development system to Production systems is tracked with necessary documentation in the ChaRM process.
Yes, I agree with you that this is not any big magic. Working with two SOLMAN implementation, I strongly feel that SAP needs to have well rounded ChaRm processes. We have robust Change Management Process, but when we moved to ChaRM we were limited functionality of the ChaRM processes.
I had approached and did some research on how other companies are implementing the same process. Most of them have almost the same process for tracking SOLMAN changes. I am still look out for improved process to manage SOLMA changes.
Hope this helps!!! Thanks
Vish

SAP Inventory management interface with Third party Warehouse System

Hi Experts,
Need your input for designing the SAP solution with existing Third party warehouse system ( Exacta ):-
SAP ERP will be implemented for all locations of Client ( SAP MM, FI, PS , HR etc ).The Client has 10 distribution centres which are on Exacta Warehouse systems and will be linked with SAP Inventory management system.
The way it will work - Goods receipt will always happen in SAP for all locations and then interface needs to Trigger subsequent Putaway activities at Exacta Ware house ( third party warehouse system) for those 10 locations.
Goods Issue for these locations will happen from Exacta and then update will be posted in SAP via interface.
All locations will be created as Plant /Storage locations in SAP.
Need your inputs what special configurations need to happen in SAP for those locations so that goods receipt in SAP can trigger putaway activities in Exacta system .
Do we need to do configuration for decentralised Warehouse in SAP for handling this?
Pl. give your inputs based on your past experience where you handled such scenarios via interface with SAP Inventory management and legacy warehouse systems.
Thanks for quick response on this.
Regards,
Krish

Krish
This is a std business process where clients have used their existing warehousing systems but implemented SAP forother functions such as Order entry, inventory mgmt and procurement, financials.
The typical interface that needs to happen is
1. Sales order ( and or delivery)
2. Invetory needs to be passed to the WH. Typically people send it when SAP GR takes place.
3. When WH system does picking, it sends signal to SAP which then does PGI for the sales order delivery and that takes the stock out of the system.
Material master has to be transferred or mapped between two systems. Also, other elements need to be mapped between two systems.
The way I have seen this happening is :
you have an output on the SAP GR process. That creates an idoc to the WH system. Based on the capabilities of the WH system, it then does appropriate actions in the system.
Many times, middlewares are used to translate/ map the data between SAP and the WH systems.
So system wise, there is ALE setup that needs to take place for IDOC creations.
Configuration and coding is required for the output type and the program behind it. There are several std FUnction Modules that can be used for this.
Hope this helps.
Mankai

SAP inventory management interface with third party warehouse

Hi Experts,
Need your input for designing the SAP solution with existing Third party warehouse system ( Exacta ):-
SAP ERP will be implemented for all locations of Client ( SAP MM, FI, PS , HR etc ).The Client has 10 distribution centres which are on Exacta Warehouse systems and will be linked with SAP Inventory management system.
The way it will work - Goods receipt will always happen in SAP for all locations and then interface needs to Trigger subsequent Putaway activities at Exacta Ware house ( third party warehouse system) for those 10 locations.
Goods Issue for these locations will happen from Exacta and then update will be posted in SAP via interface.
All locations will be created as Plant /Storage locations in SAP.
Need your inputs what special configurations need to happen in SAP for those locations so that goods receipt in SAP can trigger putaway activities in Exacta system .
Do we need to do configuration for decentralised Warehouse in SAP for handling this?
Pl. give your inputs based on your past experience where you handled such scenarios via interface with SAP Inventory management and legacy warehouse systems.
Thanks for quick response on this.
Regards,
Krish
Edited by: krishnendu Bhowmik on Nov 24, 2009 4:22 PM

Hi experts,
Any inputs on this .
Thanks again,
Krish

Solution Manager Integration with Tivoli and TSRM

Hi,
Has anyone done an integration of SAP Solution manager with Tivoli or TSRM. Solution Manager can perform the same capabilities of Tivoli or TSRM of monitoring and Service desk. However we want to use the best of both. I would appreciate if if someone can share thier thoughts on this.
Regards
Jasvinder

Hi,
Heres a good news for you.
IBM Tivoli Service Request Manager version 7.1 software has now SAP-certified for integration with SAP Solution Manager 7.0 via the service desk interface scenario (SMG-SDI 4.0).
[The News|http://www.cbronline.com/news/ibm_launches_new_service_to_help_automate_it_service_desk_operations_091013]
To Inegrate refer [this guide.|http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49d32]
Hope this will solve your problem.
Feel free to revert back.
-=-Ragu

Solution Manager and BMC Remedy

Hello everybody,
I want to know how to send incidents in Remedy from Solution Manager?
I know it's possible...I'm in 7.0 and i will upgrade to ehp1...I found an "how to" for the 7.0 SP13 but i need to know how i can manage it with the EHp1?
Do anybody know about something? Because i found on the web that there is a bmc remedy integration but i can't find anything else about this...
Does Service Desk in SolMan can communicate, without an intermediate, with Remedy service desk?
Thanks for your response.

Hi
You need to go for service desk 3rd party integration
Chk this pdf,
for web service API
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49d32&overridelayout=true
https://websmp101.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000059732008E
Hope it helps.
Regards
Prakhar

Solution Manager Integration with Maximo

Hi All,
I believe all you know what is Maximo. Those who do not know, I would like to take an opportunity to brief them about the same.
Maximo is a ticketing tool from IBM. This tool is basically used to record and keep track of all change requests taking place in SAP landscape.
Having explained in brief above about Maximo, may somebody please tell me if this can be integrated with Solution Manager?
Has anybody done it before? If so, may you please share your experience with me?
Hope to get reply.
Regards,
Faisal

Hi Faisal,
If you could share your findings and docs and plan if possible , would be appreciated.
I have gone through the SAP notes for integration of Service desk with third party ticketing tools and some white papers on SDN but it does not help much.
Thanks,
Regards,
Kaustubh.

Linking solution manager projects with CHARM implementation project

Hi Guys,
Currently i am working in CHARM implementation project, i have created one CHARM implementation project with urgent correction and i am able to create the Transport request and release the transport request succesfully and i am able to move it to quality system successfully. But my customer is asking to link the solution manager project to CHARM implementation project.
Earlier before implementing CHARM they have implemented project managent in solution manager, during that project they have created so many projects which are currently running, now they want those projects to be linked CHARM implementation project.
When ever they create a transport request through CHARM they want the TP to be saved under a respective project which they are using currently. but according to my knowledge the TP can be saved under CHARM implementation project only.
Now i want to know whether the projects created in SOLAR_PROJECT_ADMIN can be linked to CHARM implementation project. Pls give ur valuable inputs as it is very urgent.
Thanks&Regards
Raju

Hello,
We have implemented this with two systems landscape where in we have in place a Solution Manager Dev system and Solution manager Production system both are SOLMAN 4.0 with SP12. So the path for us to move the changes is from Development Systems to Production system.
We have ChaRM between the Dev and production. We reapplied the satellite system concept. For us the Solution manager Prod is a satellite systems all the changes that we move from Development system to Production systems is tracked with necessary documentation in the ChaRM process.
Yes, I agree with you that this is not any big magic. Working with two SOLMAN implementation, I strongly feel that SAP needs to have well rounded ChaRm processes. We have robust Change Management Process, but when we moved to ChaRM we were limited functionality of the ChaRM processes.
I had approached and did some research on how other companies are implementing the same process. Most of them have almost the same process for tracking SOLMAN changes. I am still look out for improved process to manage SOLMA changes.
Hope this helps!!! Thanks
Vish

SAP Solution Manager SR1 with MSSQL on W2K3 IA32 - Problem with Kernel

Hello,
we are implementing a sandbox in order to test the SAP Solution Manager 4.0 SR1 with MSSQL on W2K3 IA32. Therefore we ordered the installation CD for the above mentioned configuration. Instead of getting the SAP NETWEAVER Kernel SR1 we got SR2. Now we have the problem, that the installation program SAPINST is requesting the SR1- Kernel.
Unforunately the SR1-Kernel seems no longer available in the download section.
It would be fine to get a suggestion how to solve the problem.
Thanks
Best regards
Ralf Richter ([email protected])

Hi Andreas,
thanks for the hint, I have already checked the LABEL.ASC. I have no LABEL.ASC-Key for the SAP Netweaver 2004s SR1, so it would be a possibilty to substitue this key. But neverhteless, I think, there should be another official procedure in order to use the SR2 instead of the old SR1. I have contacted Klaus Billing at SAP as recommended in the OSS Note 918078. Best regards. Ralf R.

Solution Manager interface

Hi,
Can anyone give me assistance in the following requirement:
When a call is created in solution manager (v4), I need to transfer the data through XI to an external help desk and visa versa.
Where do I start?
Thanks,
Leanne

There does not seem to be any Pre delivered SOL MAN content on the Service market place.
That means you willhave to write some RFC's or Abap proxies on SOL MAN.
The call centre application will probably have to expose a web service for you to consume. If not you will have to do it with some sort of file (FTP) mechanism.
It still will be a bt of work to get this done.
Rod

Solution manager integration with Hp QC

Hi Team ,
We are trying to integrate Solution manager 7.0 with Hp quality center 9.2 ,i have installed the component ST-QCA ,but even after that i am not able to find the node to activate QC under SAP Solution manager>Configuration>scenario specific settings-->activate solution manager enhancements
could u please tell ,if i have missed something
regards
Praveen

Hi,
With the EhP1, the menu was changed... Follows the way:
SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario-Specific Settings -> Third Party Integration -> SAP Quality Center by HP -> Integration Test Management ...
Is this?
Thanks.
Good Lucky!
Best regards,

Solution Manager; problem with SAPLSADC, DBM_CONNECT_PUR

Hi, I need help. What should do I do. In logs are some errors like this:
Directory: /usr/sap/SOL/DVEBMGS00/work
Name: dev_rfc2
Destination: NONE (handle: 3, , {42DBB323-B2C9-1AA8-E100-0000C0A8D220})
Trace file opened at 20050718 154733 CEST SAP-REL 640,0,71 RFC-VER 3
======> Name or password is incorrect. Please re-enter
ABAP Programm: SAPLSADC (Transaction: )
Called function module: DBM_CONNECT_PUR
User: SAPSYS (Client: 000)
Destination: NONE (handle: 5, , {42DBB325-B2C9-1AA8-E100-0000C0A8D220})
thanks

this system runs on Linux/MaxDB, Solution Manager 3.2 (latest SPL loaded)

Solution Manager Integration with IBM Maximo

Hi,
I am trying to integrate IBM tool Maximo with Solman for incident management and testing. I have gone thru SAP notes 529754, 962383 but not getting any direction its possible or not?
Can anyone guide how to integrate? Thanks in advance.
Edited by: Deejoy on Aug 10, 2011 11:46 AM

Hi,
have you checked this [http://help.sap.com/saphelp_nw70/helpdata/EN/42/e704f8999a3ee8e10000000a1553f7/frameset.htm|http://help.sap.com/saphelp_nw70/helpdata/EN/42/e704f8999a3ee8e10000000a1553f7/frameset.htm]
[http://help.sap.com/saphelp_sm40/helpdata/en/8a/b0278648ac4f058a7111c3f9b60feb/content.htm|http://help.sap.com/saphelp_sm40/helpdata/en/8a/b0278648ac4f058a7111c3f9b60feb/content.htm]
and here [service desk 3rd party interface|https://websmp207.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000538663&_SCENARIO=01100035870000000202&_OBJECT=011000358700003503092006E]
and check in IBM internal portal itself, you well get some doc.
Thanks,
Jansi

Solution Manager Interfacing with Remedy

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