Solution Manager - Support Enablement Package 1.0

Solution Manager - SEP released to customers ?
Please mention the download link in https://websmp109.sap-ag.de/swdc if released.
Regards

Hi,
Here's the file, which will solve all your queries on SEP.
https://websmp201.sap-ag.de/~sapdownload/011000358700000117982007E/20070226_MasterGuide_SEP.zip
Hope this solves your problem.
Feel free to revert back.
--Ragu

Similar Messages

Does Solution Manager support Service Report for non-abap?

Does Solution Manager support Service Report for non-abap?
We can schedule and view reports for ABAP but for all the non-ABAP such as J2EE stack (PORTAL) we can not pull out a report.
If the answer is yes please let me know where I can get the documentation of how to setup SLA for PORTAL or non-ABAP.
I found a document on EWA non-abap but non for SLA.

Hi
actually i am in task of setting up ewa for portal.
i had already done with abap components (ewa and sla)
i stronly believe one of the pre-requiste to get sla is EWA.
so i think if u can setup ewa for portal then you can get sla too.
Regards,
Vijay.

Exporting Solution Manager Support Desk

Hi
Does anyone know of a way to export the Solution Manager Support Desk (messages and resolutions) into either a MS Office format (Excel, Access) or export to another Solution Manager system of the same version?
Much appreciate any help.
Thanks
Ginish

Hi,
Please provide the document for solution manager installation and also configuration steps.
Regards,
Thirumal.A

Solution Manager - Support Packages

Dear All,
       We are applying patch for our SAP Solution Manager 4.0. We are using SAP ECC 6.0, We already applied patch for our development and production servers.
     The following are the patch level in Solution manager
     BBPCRM             500          0007     SAPKU50007
     CPRXRPM     400          0007     SAPK-40007INCPRXRPM
     BI_CONT             703          0003     SAPKIBIIP3
     ST                     400          0010     SAPKITL420
     ST-A/PI     01I_CRM500     0000
     ST-ICO             150_700     0006     SAPK-15076INSTPL
     ST-SER             700_2006_2     0000
We downloaded all the above package, but struck in applying the patch. I want to know the hierarchy of the packages to apply, i confused in this level.
Could anybody let me know the order of above support packages to import.
Regards,
Sridhar S

As already mentioned, the best is to apply a complete Stack by the way you should do the complete job and update to EHP1 because your system will be still low in some SP's.
If you have done SP's installations per components and not per stacks then you could face problems after or during SP's installations so it will be way better to use the Stack Strategy.
But if you think you should go this way then in SPAM you can review New Packages and once there, every package will show up there prerequisites or level of the components (ex: SAPBASIS, ST_SER, ETC) that are necesary to be able to install any component SP's.
It is extremely important to read the Notes regarding the SP's, their dependencies and possible problems with some of them, for example, some SAPBASIS SP's cannot be applied alone or up to certain level because there are known problems and you should go one level up or down to avoid this problems.
Either way I have applied Stacks since they come out and it is better to use this strategy in our Solman with no problems at all.
Have a nice day,

Solution manager Support Package 19 & 20

Dear Expert,
Recently I installed the solution manager,
But there is one DVD call Support Package 19 & 20,
I'm not sure how to upgrade the package to SLM.
As I knew,
there is a folder call "DATA",
I tried to used SAPCAR tool to decompress it into usr...EPS/in folder.
and the .SPA file use JSPM tool to update it to the SLM system.
but....when i used SAPCAR to decompress , it showed a error message below.
SAPCAR: could not convert from UTF8 string
Can any one helps me ?
And What is the SOP to update SPS 19~20??
Regards
Jack Lee

You can get SolMan SPS19/20/21 from http://service.sap.com/swdc:
Support Packages and Patches - Entry by Application Group
Support Packages and Patches - Entry by Application Group" SAP Technology Components" SAP SOLUTION MANAGER" SAP SOLUTION MANAGER 7.0 EHP 1
Link to SP Stack Application
If you are getting errors from sapcar I'd recommend to first check to get the latest sapcar version and if it does not hep to redownload the file
Nesimi

Solution Manager Support Package Release Notes?

Hello,
I'm looking for release notes for all support packages of the solution manager 4.0.
I would like to read, which changes in which support Package were made.
Could you help me?
regards Christian

Hello Cristian,
If you are interested in what is contained in the respective support packages functional-wise, you may check this SAP Service Marketplace site:
<a href="http://service.sap.com/form/sapnet?_SHORTKEY=01100035870000538663&_SCENARIO=01100035870000000202&">http://service.sap.com/form/sapnet?_SHORTKEY=01100035870000538663&_SCENARIO=01100035870000000202&</a>
Search for respective support package, such as "4.0 Support Package Stack 12" - which currently is the latest one:
<a href="http://service.sap.com/form/sapnet?_SHORTKEY=01100035870000538663&_SCENARIO=01100035870000000202&_OBJECT=011000358700000478802007E">http://service.sap.com/form/sapnet?_SHORTKEY=01100035870000538663&_SCENARIO=01100035870000000202&_OBJECT=011000358700000478802007E</a>
or the previous ones named:
"4.0 Support Package Stack 9" and
"4.0 Support Package Stack 6"
I hope this helps you in finding the information you are looking for.
Best regards,
Doreen

SAP Solution Support Enablement Package (SEP)

Hi,
we would like to use the enablement package in our current Solution Manager SR4 SP 10.
However, I cannot enable the Entreprise Add-on SM-SEP - cause it's not available...
Nor can I create the service AGS_CHECK_LICENCE_SEP, cause the system keeps coming up with 'Cannot determine variant ags_check_licence_sep for virtual interface ags_check_licence_sep'.... which - of -course - it can't as I am in the process of creating it... >:-|
Can anyone tell me, where I can get the package or what I have to do, to be able to use it?
Thanks in advance.
Dirk

Hi Dolores,
Simple answer to a 'simple' question... eh? ;o)
Sorry, but I couldn't find any information on how to order or where to order or if one would have to order at all on http://service.sap.com/ssep ...
Would you know or can you tell me, if this is covered by a standard SAP license?
Thanks,
Dirk

Solution Manager : Support Desk Automation in Portal : GP or ABAPworkflow ?

Hi ,
We want to autoamte the Support Desk.
Currently One Person is needed to handle support desk.
- when a request mail comes to support , he(the person who handles support desk) has to create a support desk message, and set the status
-For each reply mail also , he has to update the support desk messge.
So we want to automize the support desk through portal.
-For creating a message, a webdynpro iView will be created.
_ For each user when he logs into the portal, he can view the messages pending with him, and he can act on it.
- For each such action , RFC's will be called to update the solution manager database.
But we are confused about..which workflow should be used? ABAP workflow or GP workflow? Which will perform better?
Can anybody help me to reach a decision?
thanks
Smitha

How about the BSP page? Transaction 'NOTIF_CREATE_BSP'.

Support desk queries on solution manager

Hi All
I have few queries on solution manager support desk functionality.
1.Is this the only way to create support desk message HELP-CREATE support desk Message from each individual system??
2.In our scenario,when we are creating the message we would like to assign component( it should be project specific component,not SAP specific component)...How to acieve this??
3.We have a requirement where the message has lot of status and fields and depending on the message processor I would like to control which status or field user should be able to view and work on...how to achieve this??
4.Need the way to send a message to the processor,as soon as his name appear as message processor.
5.I want to track all the persons involved in the message processing,how can I do this??
6.I want to use a different transaction type not the standard SLFN,so what configurations are needed??When I create a message it should automatically take properties of transaction type of newly created one??

Hello Dolores,
first of all thanks for that answer. I read it in the germany documentation help.
Here an extract:
+Anlegen von Support-Meldungen über NOTIF_CREATE
Mit der Transaktion NOTIF_CREATE können Benutzer, die in Satellitensystemen arbeiten, Meldungen anlegen und an den SAP Solution Manager versenden.
Vorgehensweise
Starten Sie Transaktion NOTIF_CREATE.
Geben Sie folgende Werte im Dialogfenster Anlegen einer Support Meldung ein:
Priorität
System/IBase-Komponente
Kurz- und Langtext
Um Anlagen anzuhängen, wählen Sie Registerkarte Anlagen.
Sichern Sie Ihre Eingaben.
Ergebnis
Sie haben eine Support-Meldung angelegt.+
Yesterday I search the internet for a note, but I didn't find one. So I'am happy now.
But now the next problem occurs. My next issue is about the SLD. The system cannot get the data from the satellites. I'am not sure, but I think our SLD isn't perfectly configuried. Do you have an "How To" or something like that?
regards
marc

Support Desk Message Creation in SOLUTION MANAGER through External Emails

Hello Experts,
                    I am a ABAP Developer , as mentioned in subject, my part is to Create support desk message in solution manager,through external Emails like outlook Express . To do this task i am in need of more information about some componenets which are used in solution manager support desk Message.
      My Doubts are,
1) What is the use of Ibasecomponent in Message Creation?
2) What if the ibasecomponent is mentioned as a defaut value ' 24 ' ( i.e is the ibasecomponent for solution manager - support desk ) ?
3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
     If anyone has already worked with this subject, please give me some suggestions ASAP.
Thanks in Advance,
Mohana

Hello Mohana,
Let see if I can explain this well:
1) What is the use of Ibasecomponent in Message Creation?
When you define a Solution in the SOLMAN, you need to update your Ibase
Edit->Initial Data transfer for Ibase
This create a tree structure in the ibase IB52, as you can see in the attachment.
You get a componet number for SID-Client
You can configure the SOLMAN in a way that when a message arrives from
<System ID> <Installation Number> <Client> <User Name>
this is what solman knows from a message comming from a satellite, them you
know directly from which component/ibase the message has been received.
This is important data, the component/ibase, for reporting issue, for assigning this component to a sold-to-party (being in IB52, left tree, select a system and go to Goto->Partner you can assign a Sold-to party BP there for example)
2) What if the ibasecomponent is mentioned as a defaut value ' 24 '
By default the SOLMAN system has a Intalled base 01 already created for being used and maintained "automatically":
being in dswp, solution : Edit->Initial Data transfer for Ibase
If not you msut maintain the ibase manually from IB52, this is also possible.
The Ibase 01 is a prconfigured iBase for being used for the SOLMAN application.
Tink that the SOLMAN system is built up a CRM system, so the IBase is CRM matter. SOLMAN is only using some CRM applications to build the Service Desk scenario for example.
I3) To track the system from which the message is created , is ibase required or the SAP component will give those information?
Ibase is required
Hope this helps,
Dolores

SAP Solution Manager Adapter for SAP Quality Center by HP (ST-QCA)

Hello Folks,
I am configuring Solution Manager, and the current activity asks to download to add-ons that I can't find in the Marketplace - they are required to activate Solution Manager Enhancements:
SAP Solution Manager Adapter for SAP Quality Center by HP (software component: ST-QCA)
SAP Support Enablement package (software component: ST-SEP)
Does anyone know where to get those components?
Thanks a lot,
Marco

Hi Ravindra babu/ Murali:
I have one very quick doubt and would be really glad if you can help clarify.
As per documentation from SAP and also IMG screens etc. it seems like 'a project' in SolMan will hand-shake with 'a project' in QC.
Can I therefore assume that if there is only one instance of SolMan (productive) and one QC server alone (again, productive), any number of trials I carry out between SolMan project and QC project will not spill over into other projects in these two systems and thus have no impact whatsoever at server level.
The reason for my asking this - in my project, Testing has started using QC in a standalone mode already. We have just one server. If I have to carry out any tests/ demo between SolMan and QC, it shouldn't impact other 'standalone' projects being done in QC.
Regards,
Srini

Regarding Solution Manager 4.0

Hi,
Can you please tell me what activities we can do with Solution Manager 4.0 and the prerequisites for monitoring those activities.

Hi Eechaneri,
SAP Solution Manager 4.0 supports the following scenarios:
&#56256;&#56440; Service Desk
&#56256;&#56440; Implementation of SAP Solutions
&#56256;&#56440; Upgrade of SAP Solutions
&#56256;&#56440; Change Management
&#56256;&#56440; Solution Monitoring
&#56256;&#56440; Delivery of SAP Services
&#56256;&#56440; Root Cause Analyses
&#56256;&#56440; SAP Solution Support Enablement Package
&#56256;&#56440; SAP Quality Center by HP
&#56256;&#56440; One Transport Order (OTO)
These scenarios are described in the Master Guide for SAP Solution Manager 4.0, which you can download from the http://service.sap.com/instguides --> Tools & Methods --> SAP Components -->SAP Solution Manager.
Beware that the following scenarios are NOT core functionality of SAP Solution Manager. You have to order them separately:
- SAP Solution Support Enablement Package
- SAP Quality Center by HP
Hope this is useful
Regards
Umesh

Where do i download SAP solution manager from?

Good day,
where do i download SAP solution manager from ? i tried using this link which was shown in some other websites , but it does'nt seem to work.
The link is :
http://service.sap.com/swdc -> Download -> Installations and Upgrades -> Entry by Application Group -> Installations and Upgrades -> SAP Technology Components -> SAP Support Enablement Package - >SAP Support Enabl. Package 1.0
Many thanks
Kripashankar.N

SEP is an additional package on top of Solman which must be licensed separately.
http://service.sap.com/swdc -> Download -> Installations and Upgrades -> Entry by Application Group -> Installations and Upgrades -> SAP Technology Components
That is the right path - if you don´t see SolMan you have to either contact your sales person so that you get an installation number or create a call at XX-SER-CONTR and ask for an installation number for SolMan and the download permissions.
Markus

Solution Manager - Logical Component for SAP Netweaver EHP2

Hello,
I installed the newest SAP Netweaver Ehp2 (with usage type AS ABAP only) for a future integrating with BI_CONT (SAP BI requirement). So... what I want to know is... I want to do an update of support packages to the latest Stack (SPS) and in this product version (NW EHP2) the latest stack is stack 06 !! But I ´m facing with a problem which is, because I have to maintain this system in Solution Manager (for Maintenance Optimizer activity)...so what I want is configure this new system on Solution Manager Ehp1 (with SPS 23) but in tcode SMSY I didn´t found this Product in Logical Components for I can apply this system to my Solution... I only see SAP Netweaver with EHP1 and not with EHP2 which is the version that I want to apply this new system. (This is mandatory task, because without it, I will not be able to download the support packages for NW 7.0 EHP2)
Tell me two things... first if this level version of Solution Manager that I have here (SPS 23) have this product in logical components, and two... if not it, is necessary to raise the level of Solution Manager support packages (to latest stack SPS 25) for I can see that logical component SAP Netweaver EHP2?!
Thank you very much
João Dimas - Portugal

Hi João,
You can verify if the EHP2 is available (if) in your system, this can be done once you are in SMSY -> Product Definitions -> SAP Netweaver where you should able to see the EHP2. If so, then it's a matter of marking the leading Product & Product Version under the Header Data ->Change Product Assignment where you can use the drop down arrow to select the Product and Product Version. If it's not available, then by checking the 'Free Product / Select Product Version' then use the drop down arrow to select the product & Product Version, once you selected that then click on copy and mark that as active and save.
Then you need to create a new logical component in System Group & logical Component under SAP Netweaver, then assign the system to the logical component. Once this is done you can use the logical component in a solution and create a maintenance transaction.
I hope this help you to proceed further, thanks.
Jay Soma.

Technical Upgrade using Solution Manager

Hi All,
I am aware of the Maintainence Optimizer in SolMan to download Support packages/Enhancement Packages. Does the solution manager support a technical upgrade of a system as well? Please provide your suggestions. I was not able to find any information regarding this and am not if this is even supported.
Thanks in advance,
Srikishan

Hi
You may want to visit the upgrade road map information is available in this link
https://websmp206.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000633637&
Cheers,
Sh

Solution Manager - Support Enablement Package 1.0

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