Solution manager - Tracking service message's Status.

Hi Friends,
COuld any one u help me to find out the way
to Track the status of service messages in solution manager.
the status will be initialy : open.
then   in process then etc...
i need track the dates when the status became open to in-process.
Ram

Hey Guru,
Within the support message itself, there is facility for Change Documents, which stores whatever you desire...
Just open any support message, on then the menu bar, GO to Extras and then click on change documents....
Do reward for usefull answer....
Regards,
Anand...

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    -> debug mode         : no
    -> debug port         : 50021
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    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    [Thr 5408] JHVM_LoadJavaVM: Java VM created OK.
    JHVM_BuildArgumentList: main method arguments of node [server0]
    [Thr 7188] Mon Feb 25 16:13:58 2008
    [Thr 7188] JHVM_RegisterNatives: registering methods in com.sap.bc.krn.perf.PerfTimes
    [Thr 7188] Mon Feb 25 16:14:02 2008
    [Thr 7188] JHVM_RegisterNatives: registering methods in com.sap.bc.proj.jstartup.JStartupFramework
    [Thr 7188] JLaunchISetClusterId: set cluster id 3244050
    [Thr 7188] Mon Feb 25 16:14:03 2008
    [Thr 7188] JLaunchISetState: change state from [Initial (0)] to [Waiting for start (1)]
    [Thr 7188] JLaunchISetState: change state from [Waiting for start (1)] to [Starting (2)]
    [Thr 5436] Mon Feb 25 16:16:34 2008
    [Thr 5436] JLaunchIExitJava: exit hook is called (rc = -11113)
    [Thr 5436] **********************************************************************
    ERROR => The Java VM terminated with a non-zero exit code.
    Please see SAP Note 943602 , section 'J2EE Engine exit codes'
    for additional information and trouble shooting.
    [Thr 5436] Mon Feb 25 16:16:35 2008
    [Thr 5436] JLaunchCloseProgram: good bye (exitcode = -11113)
    trc file: "D:\usr\sap\SMA\DVEBMGS00\work\dev_server0", trc level: 1, release: "700"
    node name   : ID3244050
    pid         : 14568
    system name : SMA
    system nr.  : 00
    started at  : Mon Feb 25 16:16:46 2008
    arguments       :
           arg[00] : D:\usr\sap\SMA\DVEBMGS00\exe\jlaunch.exe
           arg[01] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[02] : -DSAPINFO=SMA_00_server
           arg[03] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[04] : -DSAPSTART=1
           arg[05] : -DCONNECT_PORT=1130
           arg[06] : -DSAPSYSTEM=00
           arg[07] : -DSAPSYSTEMNAME=SMA
           arg[08] : -DSAPMYNAME=BKKT031A_SMA_00
           arg[09] : -DSAPPROFILE=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[10] : -DFRFC_FALLBACK=ON
           arg[11] : -DFRFC_FALLBACK_HOST=localhost
    [Thr 14572] Mon Feb 25 16:16:46 2008
    [Thr 14572] *** WARNING => INFO: Unknown property [instance.box.number=SMADVEBMGS00bkkt031a] [jstartxx.c   841]
    [Thr 14572] *** WARNING => INFO: Unknown property [instance.en.host=BKKT031A] [jstartxx.c   841]
    [Thr 14572] *** WARNING => INFO: Unknown property [instance.en.port=3201] [jstartxx.c   841]
    [Thr 14572] *** WARNING => INFO: Unknown property [instance.system.id=0] [jstartxx.c   841]
    JStartupReadInstanceProperties: read instance properties [D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties]
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> OS libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> Admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE
    -> enabled    : yes
    Used property files
    -> files [00] : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    Instance properties
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> os libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE
    -> enabled    : yes
    Bootstrap nodes
    -> [00] bootstrap            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] bootstrap_ID3244000  : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [02] bootstrap_ID3244050  : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    Worker nodes
    -> [00] ID3244000            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] ID3244050            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    [Thr 14572] Mon Feb 25 16:16:47 2008
    [Thr 14572] JLaunchRequestQueueInit: create named pipe for ipc
    [Thr 14572] JLaunchRequestQueueInit: create pipe listener thread
    [Thr 14664] JLaunchRequestFunc: Thread 14664 started as listener thread for np messages.
    [Thr 14668] WaitSyncSemThread: Thread 14668 started as semaphore monitor thread.
    [Thr 14572] NiInit3: NI already initialized; param 'maxHandles' ignored (1;202)
    [Thr 14572] CPIC (version=700.2006.09.13)
    [Thr 14572] [Node: server0] java home is set by profile parameter
         Java Home: C:\j2sdk1.4.2_14
    [Thr 14572] JStartupICheckFrameworkPackage: can't find framework package D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar
    JStartupIReadSection: read node properties [ID3244050]
    -> node name          : server0
    -> node type          : server
    -> node execute       : yes
    -> jlaunch parameters :
    -> java path          : C:\j2sdk1.4.2_14
    -> java parameters    : -Djava.security.policy=./java.policy -Djava.security.egd=file:/dev/urandom -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy -Djco.jarm=1 -XX:MaxPermSize=192M -XX:PermSize=192M -XX:NewSize=86M -XX:MaxNewSize=86M -XX:DisableExplicitGC -verbose:gc -Xloggc:GC.log -XX:PrintGCDetails -XX:+PrintGCTimeStamps -Djava.awt.headless=true -Dsun.io.useCanonCaches=false -XX:SoftRefLRUPolicyMSPerMB=1 -XX:SurvivorRatio=2 -XX:TargetSurvivorRatio=90 -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer -Dstartup.mode=SAFE -Dstartup.action=UPGRADE
    -> java vm version    : 1.4.2_14-b05
    -> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
    -> java vm type       : server
    -> java vm cpu        : x86
    -> heap size          : 512M
    -> init heap size     : 512M
    -> root path          : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\server0
    -> class path         : .\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> OS libs path       : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> main class         : com.sap.engine.boot.Start
    -> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
    -> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
    -> framework path     : D:\usr\sap\SMA\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar
    -> shutdown class     : com.sap.engine.boot.Start
    -> parameters         :
    -> debuggable         : no
    -> debug mode         : no
    -> debug port         : 50021
    -> shutdown timeout   : 120000
    [Thr 14572] JLaunchISetDebugMode: set debug mode [no]
    [Thr 14716] JLaunchIStartFunc: Thread 14716 started as Java VM thread.
    JHVM_LoadJavaVM: VM Arguments of node [server0]
    -> stack   : 262144 Bytes
    -> arg[  0]: exit
    -> arg[  1]: abort
    -> arg[  2]: vfprintf
    -> arg[  3]: -Djava.security.policy=./java.policy
    -> arg[  4]: -Djava.security.egd=file:/dev/urandom
    -> arg[  5]: -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy
    -> arg[  6]: -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy
    -> arg[  7]: -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy
    -> arg[  8]: -Djco.jarm=1
    -> arg[  9]: -XX:MaxPermSize=192M
    -> arg[ 10]: -XX:PermSize=192M
    -> arg[ 11]: -XX:NewSize=86M
    -> arg[ 12]: -XX:MaxNewSize=86M
    -> arg[ 13]: -XX:+DisableExplicitGC
    -> arg[ 14]: -verbose:gc
    -> arg[ 15]: -Xloggc:GC.log
    -> arg[ 16]: -XX:+PrintGCDetails
    -> arg[ 17]: -XX:+PrintGCTimeStamps
    -> arg[ 18]: -Djava.awt.headless=true
    -> arg[ 19]: -Dsun.io.useCanonCaches=false
    -> arg[ 20]: -XX:SoftRefLRUPolicyMSPerMB=1
    -> arg[ 21]: -XX:SurvivorRatio=2
    -> arg[ 22]: -XX:TargetSurvivorRatio=90
    -> arg[ 23]: -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer
    -> arg[ 24]: -Dstartup.mode=SAFE
    -> arg[ 25]: -Dstartup.action=UPGRADE
    -> arg[ 26]: -Dsys.global.dir=D:\usr\sap\SMA\SYS\global
    -> arg[ 27]: -Dapplication.home=D:\usr\sap\SMA\DVEBMGS00\exe
    -> arg[ 28]: -Djava.class.path=D:\usr\sap\SMA\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar;.\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> arg[ 29]: -Djava.library.path=C:\j2sdk1.4.2_14\jre\bin\server;C:\j2sdk1.4.2_14\jre\bin;C:\j2sdk1.4.2_14\bin;D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs;C:\oracle\SMA\102\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\OpenSSH\bin;C:\Program Files\System Center Operations Manager 2007\;D:\usr\sap\SMA\SYS\exe\uc\NTI386
    -> arg[ 30]: -Dmemory.manager=512M
    -> arg[ 31]: -Xmx512M
    -> arg[ 32]: -Xms512M
    -> arg[ 33]: -DLoadBalanceRestricted=no
    -> arg[ 34]: -Djstartup.mode=JCONTROL
    -> arg[ 35]: -Djstartup.ownProcessId=14568
    -> arg[ 36]: -Djstartup.ownHardwareId=Y0571960686
    -> arg[ 37]: -Djstartup.whoami=server
    -> arg[ 38]: -Djstartup.debuggable=no
    -> arg[ 39]: -DSAPINFO=SMA_00_server
    -> arg[ 40]: -DSAPSTART=1
    -> arg[ 41]: -DCONNECT_PORT=1130
    -> arg[ 42]: -DSAPSYSTEM=00
    -> arg[ 43]: -DSAPSYSTEMNAME=SMA
    -> arg[ 44]: -DSAPMYNAME=BKKT031A_SMA_00
    -> arg[ 45]: -DSAPPROFILE=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
    -> arg[ 46]: -DFRFC_FALLBACK=ON
    -> arg[ 47]: -DFRFC_FALLBACK_HOST=localhost
    -> arg[ 48]: -DSAPSTARTUP=1
    -> arg[ 49]: -DSAPSYSTEM=00
    -> arg[ 50]: -DSAPSYSTEMNAME=SMA
    -> arg[ 51]: -DSAPMYNAME=BKKT031A_SMA_00
    -> arg[ 52]: -DSAPDBHOST=BKKT031A
    -> arg[ 53]: -Dj2ee.dbhost=BKKT031A
    Mon Feb 25 16:16:48 2008
    CompilerOracle: exclude com/sapportals/portal/pb/layout/taglib/ContainerTag addIviewResources
    CompilerOracle: exclude com/sap/engine/services/keystore/impl/security/CodeBasedSecurityConnector getApplicationDomain
    CompilerOracle: exclude com/sap/engine/services/rmi_p4/P4StubSkeletonGenerator generateStub
    CompilerOracle: exclude com/sapportals/portal/prt/util/StringUtils escapeToJS
    CompilerOracle: exclude com/sapportals/portal/prt/core/broker/PortalServiceItem startServices
    CompilerOracle: exclude com/sap/engine/services/webservices/server/deploy/WSConfigurationHandler downloadFile
    CompilerOracle: exclude com/sapportals/portal/prt/jndisupport/util/AbstractHierarchicalContext lookup
    CompilerOracle: exclude com/sapportals/portal/navigation/cache/CacheNavigationNode getAttributeValue
    CompilerOracle: exclude com/sapportals/portal/navigation/TopLevelNavigationiView PrintNode
    CompilerOracle: exclude com/sapportals/wcm/service/ice/wcm/ICEPropertiesCoder encode
    CompilerOracle: exclude com/sap/lcr/pers/delta/importing/ObjectLoader loadObjects
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readElement
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readSequence
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    [Thr 14716] JHVM_LoadJavaVM: Java VM created OK.
    JHVM_BuildArgumentList: main method arguments of node [server0]
    [Thr 6068] Mon Feb 25 16:16:58 2008
    [Thr 6068] JHVM_RegisterNatives: registering methods in com.sap.bc.krn.perf.PerfTimes
    [Thr 6068] Mon Feb 25 16:17:01 2008
    [Thr 6068] JHVM_RegisterNatives: registering methods in com.sap.bc.proj.jstartup.JStartupFramework
    [Thr 6068] JLaunchISetClusterId: set cluster id 3244050
    [Thr 6068] Mon Feb 25 16:17:02 2008
    [Thr 6068] JLaunchISetState: change state from [Initial (0)] to [Waiting for start (1)]
    [Thr 6068] JLaunchISetState: change state from [Waiting for start (1)] to [Starting (2)]
    [Thr 14728] Mon Feb 25 16:18:33 2008
    [Thr 14728] JLaunchIExitJava: exit hook is called (rc = -11113)
    [Thr 14728] **********************************************************************
    ERROR => The Java VM terminated with a non-zero exit code.
    Please see SAP Note 943602 , section 'J2EE Engine exit codes'
    for additional information and trouble shooting.
    [Thr 14728] JLaunchCloseProgram: good bye (exitcode = -11113)
    trc file: "D:\usr\sap\SMA\DVEBMGS00\work\dev_server0", trc level: 1, release: "700"
    node name   : ID3244050
    pid         : 13172
    system name : SMA
    system nr.  : 00
    started at  : Mon Feb 25 16:18:41 2008
    arguments       :
           arg[00] : D:\usr\sap\SMA\DVEBMGS00\exe\jlaunch.exe
           arg[01] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[02] : -DSAPINFO=SMA_00_server
           arg[03] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[04] : -DSAPSTART=1
           arg[05] : -DCONNECT_PORT=1130
           arg[06] : -DSAPSYSTEM=00
           arg[07] : -DSAPSYSTEMNAME=SMA
           arg[08] : -DSAPMYNAME=BKKT031A_SMA_00
           arg[09] : -DSAPPROFILE=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[10] : -DFRFC_FALLBACK=ON
           arg[11] : -DFRFC_FALLBACK_HOST=localhost
    [Thr 16204] Mon Feb 25 16:18:41 2008
    [Thr 16204] *** WARNING => INFO: Unknown property [instance.box.number=SMADVEBMGS00bkkt031a] [jstartxx.c   841]
    [Thr 16204] *** WARNING => INFO: Unknown property [instance.en.host=BKKT031A] [jstartxx.c   841]
    [Thr 16204] *** WARNING => INFO: Unknown property [instance.en.port=3201] [jstartxx.c   841]
    [Thr 16204] *** WARNING => INFO: Unknown property [instance.system.id=0] [jstartxx.c   841]
    JStartupReadInstanceProperties: read instance properties [D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties]
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> OS libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> Admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE
    -> enabled    : yes
    Used property files
    -> files [00] : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    Instance properties
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> os libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE
    -> enabled    : yes
    Bootstrap nodes
    -> [00] bootstrap            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] bootstrap_ID3244000  : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [02] bootstrap_ID3244050  : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    Worker nodes
    -> [00] ID3244000            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] ID3244050            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    [Thr 16204] JLaunchRequestQueueInit: create named pipe for ipc
    [Thr 16204] JLaunchRequestQueueInit: create pipe listener thread
    [Thr 15796] JLaunchRequestFunc: Thread 15796 started as listener thread for np messages.
    [Thr 14860] WaitSyncSemThread: Thread 14860 started as semaphore monitor thread.
    [Thr 16204] NiInit3: NI already initialized; param 'maxHandles' ignored (1;202)
    [Thr 16204] CPIC (version=700.2006.09.13)
    [Thr 16204] [Node: server0] java home is set by profile parameter
         Java Home: C:\j2sdk1.4.2_14
    [Thr 16204] JStartupICheckFrameworkPackage: can't find framework package D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar
    JStartupIReadSection: read node properties [ID3244050]
    -> node name          : server0
    -> node type          : server
    -> node execute       : yes
    -> jlaunch parameters :
    -> java path          : C:\j2sdk1.4.2_14
    -> java parameters    : -Djava.security.policy=./java.policy -Djava.security.egd=file:/dev/urandom -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy -Djco.jarm=1 -XX:MaxPermSize=192M -XX:PermSize=192M -XX:NewSize=86M -XX:MaxNewSize=86M -XX:DisableExplicitGC -verbose:gc -Xloggc:GC.log -XX:PrintGCDetails -XX:+PrintGCTimeStamps -Djava.awt.headless=true -Dsun.io.useCanonCaches=false -XX:SoftRefLRUPolicyMSPerMB=1 -XX:SurvivorRatio=2 -XX:TargetSurvivorRatio=90 -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer -Dstartup.mode=SAFE -Dstartup.action=UPGRADE
    -> java vm version    : 1.4.2_14-b05
    -> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
    -> java vm type       : server
    -> java vm cpu        : x86
    -> heap size          : 512M
    -> init heap size     : 512M
    -> root path          : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\server0
    -> class path         : .\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> OS libs path       : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> main class         : com.sap.engine.boot.Start
    -> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
    -> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
    -> framework path     : D:\usr\sap\SMA\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar
    -> shutdown class     : com.sap.engine.boot.Start
    -> parameters         :
    -> debuggable         : no
    -> debug mode         : no
    -> debug port         : 50021
    -> shutdown timeout   : 120000
    [Thr 16204] JLaunchISetDebugMode: set debug mode [no]
    [Thr 16180] JLaunchIStartFunc: Thread 16180 started as Java VM thread.
    JHVM_LoadJavaVM: VM Arguments of node [server0]
    -> stack   : 262144 Bytes
    -> arg[  0]: exit
    -> arg[  1]: abort
    -> arg[  2]: vfprintf
    -> arg[  3]: -Djava.security.policy=./java.policy
    -> arg[  4]: -Djava.security.egd=file:/dev/urandom
    -> arg[  5]: -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy
    -> arg[  6]: -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy
    -> arg[  7]: -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy
    -> arg[  8]: -Djco.jarm=1
    -> arg[  9]: -XX:MaxPermSize=192M
    -> arg[ 10]: -XX:PermSize=192M
    -> arg[ 11]: -XX:NewSize=86M
    -> arg[ 12]: -XX:MaxNewSize=86M
    -> arg[ 13]: -XX:+DisableExplicitGC
    -> arg[ 14]: -verbose:gc
    -> arg[ 15]: -Xloggc:GC.log
    -> arg[ 16]: -XX:+PrintGCDetails
    -> arg[ 17]: -XX:+PrintGCTimeStamps
    -> arg[ 18]: -Djava.awt.headless=true
    -> arg[ 19]: -Dsun.io.useCanonCaches=false
    -> arg[ 20]: -XX:SoftRefLRUPolicyMSPerMB=1
    -> arg[ 21]: -XX:SurvivorRatio=2
    -> arg[ 22]: -XX:TargetSurvivorRatio=90
    -> arg[ 23]: -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer
    -> arg[ 24]: -Dstartup.mode=SAFE
    -> arg[ 25]: -Dstartup.action=UPGRADE
    -> arg[ 26]: -Dsys.global.dir=D:\usr\sap\SMA\SYS\global
    -> arg[ 27]: -Dapplication.home=D:\usr\sap\SMA\DVEBMGS00\exe
    -> arg[ 28]: -Djava.class.path=D:\usr\sap\SMA\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar;.\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> arg[ 29]: -Djava.library.path=C:\j2sdk1.4.2_14\jre\bin\server;C:\j2sdk1.4.2_14\jre\bin;C:\j2sdk1.4.2_14\bin;D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs;C:\oracle\SMA\102\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\OpenSSH\bin;C:\Program Files\System Center Operations Manager 2007\;D:\usr\sap\SMA\SYS\exe\uc\NTI386
    -> arg[ 30]: -Dmemory.manager=512M
    -> arg[ 31]: -Xmx512M
    -> arg[ 32]: -Xms512M
    -> arg[ 33]: -DLoadBalanceRestricted=no
    -> arg[ 34]: -Djstartup.mode=JCONTROL
    -> arg[ 35]: -Djstartup.ownProcessId=13172
    -> arg[ 36]: -Djstartup.ownHardwareId=Y0571960686
    -> arg[ 37]: -Djstartup.whoami=server
    -> arg[ 38]: -Djstartup.debuggable=no
    -> arg[ 39]: -DSAPINFO=SMA_00_server
    -> arg[ 40]: -DSAPSTART=1
    -> arg[ 41]: -DCONNECT_PORT=1130
    -> arg[ 42]: -DSAPSYSTEM=00
    -> arg[ 43]: -DSAPSYSTEMNAME=SMA
    -> arg[ 44]: -DSAPMYNAME=BKKT031A_SMA_00
    -> arg[ 45]: -DSAPPROFILE=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
    -> arg[ 46]: -DFRFC_FALLBACK=ON
    -> arg[ 47]: -DFRFC_FALLBACK_HOST=localhost
    -> arg[ 48]: -DSAPSTARTUP=1
    -> arg[ 49]: -DSAPSYSTEM=00
    -> arg[ 50]: -DSAPSYSTEMNAME=SMA
    -> arg[ 51]: -DSAPMYNAME=BKKT031A_SMA_00
    -> arg[ 52]: -DSAPDBHOST=BKKT031A
    -> arg[ 53]: -Dj2ee.dbhost=BKKT031A
    CompilerOracle: exclude com/sapportals/portal/pb/layout/taglib/ContainerTag addIviewResources
    CompilerOracle: exclude com/sap/engine/services/keystore/impl/security/CodeBasedSecurityConnector getApplicationDomain
    CompilerOracle: exclude com/sap/engine/services/rmi_p4/P4StubSkeletonGenerator generateStub
    CompilerOracle: exclude com/sapportals/portal/prt/util/StringUtils escapeToJS
    CompilerOracle: exclude com/sapportals/portal/prt/core/broker/PortalServiceItem startServices
    CompilerOracle: exclude com/sap/engine/services/webservices/server/deploy/WSConfigurationHandler downloadFile
    CompilerOracle: exclude com/sapportals/portal/prt/jndisupport/util/AbstractHierarchicalContext lookup
    CompilerOracle: exclude com/sapportals/portal/navigation/cache/CacheNavigationNode getAttributeValue
    CompilerOracle: exclude com/sapportals/portal/navigation/TopLevelNavigationiView PrintNode
    CompilerOracle: exclude com/sapportals/wcm/service/ice/wcm/ICEPropertiesCoder encode
    CompilerOracle: exclude com/sap/lcr/pers/delta/importing/ObjectLoader loadObjects
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readElement
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readSequence
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    [Thr 16180] Mon Feb 25 16:18:42 2008
    [Thr 16180] JHVM_LoadJavaVM: Java VM created OK.
    JHVM_BuildArgumentList: main method arguments of node [server0]
    [Thr 15648] Mon Feb 25 16:18:48 2008
    [Thr 15648] JHVM_RegisterNatives: registering methods in com.sap.bc.krn.perf.PerfTimes
    [Thr 15648] Mon Feb 25 16:18:50 2008
    [Thr 15648] JHVM_RegisterNatives: registering methods in com.sap.bc.proj.jstartup.JStartupFramework
    [Thr 15648] JLaunchISetClusterId: set cluster id 3244050
    [Thr 15648] JLaunchISetState: change state from [Initial (0)] to [Waiting for start (1)]
    [Thr 15648] JLaunchISetState: change state from [Waiting for start (1)] to [Starting (2)]
    [Thr 14068] Mon Feb 25 16:19:57 2008
    [Thr 14068] JLaunchIExitJava: exit hook is called (rc = -11113)
    [Thr 14068] **********************************************************************
    ERROR => The Java VM terminated with a non-zero exit code.
    Please see SAP Note 943602 , section 'J2EE Engine exit codes'
    for additional information and trouble shooting.
    [Thr 14068] JLaunchCloseProgram: good bye (exitcode = -11113)
    trc file: "D:\usr\sap\SMA\DVEBMGS00\work\dev_server0", trc level: 1, release: "700"
    node name   : ID3244050
    pid         : 15808
    system name : SMA
    system nr.  : 00
    started at  : Mon Feb 25 16:20:03 2008
    arguments       :
           arg[00] : D:\usr\sap\SMA\DVEBMGS00\exe\jlaunch.exe
           arg[01] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[02] : -DSAPINFO=SMA_00_server
           arg[03] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[04] : -DSAPSTART=1
           arg[05] : -DCONNECT_PORT=1130
           arg[06] : -DSAPSYSTEM=00
           arg[07] : -DSAPSYSTEMNAME=SMA
           arg[08] : -DSAPMYNAME=BKKT031A_SMA_00
           arg[09] : -DSAPPROFILE=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[10] : -DFRFC_FALLBACK=ON
           arg[11] : -DFRFC_FALLBACK_HOST=localhost
    [Thr 15880] Mon Feb 25 16:20:03 2008
    [Thr 15880] *** WARNING => INFO: Unknown property [instance.box.number=SMADVEBMGS00bkkt031a] [jstartxx.c   841]
    [Thr 15880] *** WARNING => INFO: Unknown property [instance.en.host=BKKT031A] [jstartxx.c   841]
    [Thr 15880] *** WARNING => INFO: Unknown property [instance.en.port=3201] [jstartxx.c   841]
    [Thr 15880] *** WARNING => INFO: Unknown property [instance.system.id=0] [jstartxx.c   841]
    JStartupReadInstanceProperties: read instance properties [D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties]
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> OS libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> Admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE
    -> enabled    : yes
    Used property files
    -> files [00] : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    Instance properties
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> os libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE
    -> enabled    : yes
    Bootstrap nodes
    -> [00] bootstrap            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] bootstrap_ID3244000  : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [02] bootstrap_ID3244050  : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    Worker nodes
    -> [00] ID3244000            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] ID3244050            : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    [Thr 15880] JLaunchRequestQueueInit: create named pipe for ipc
    [Thr 15880] JLaunchRequestQueueInit: create pipe listener thread
    [Thr 12672] JLaunchRequestFunc: Thread 12672 started as listener thread for np messages.
    [Thr 15460] WaitSyncSemThread: Thread 15460 started as semaphore monitor thread.
    [Thr 15880] NiInit3: NI already initialized; param 'maxHandles' ignored (1;202)
    [Thr 15880] CPIC (version=700.2006.09.13)
    [Thr 15880] [Node: server0] java home is set by profile parameter
         Java Home: C:\j2sdk1.4.2_14
    [Thr 15880] JStartupICheckFrameworkPackage: can't find framework package D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar
    JStartupIReadSection: read node properties [ID3244050]
    -> node name          : server0
    -> node type          : server
    -> node execute       : yes
    -> jlaunch parameters :
    -> java path          : C:\j2sdk1.4.2_14
    -> java parameters    : -Djava.security.policy=./java.policy -Djava.security.egd=file:/dev/urandom -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy -Djco.jarm=1 -XX:MaxPermSize=192M -XX:PermSize=192M -XX:NewSize=86M -XX:MaxNewSize=86M -XX:DisableExplicitGC -verbose:gc -Xloggc:GC.log -XX:PrintGCDetails -XX:+PrintGCTimeStamps -Djava.awt.headless=true -Dsun.io.useCanonCaches=false -XX:SoftRefLRUPolicyMSPerMB=1 -XX:SurvivorRatio=2 -XX:TargetSurvivorRatio=90 -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer -Dstartup.mode=SAFE -Dstartup.action=UPGRADE
    -> java vm version    : 1.4.2_14-b05
    -> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
    -> java vm type       : server
    -> java vm cpu        : x86
    -> heap size          : 512M
    -> init heap size     : 512M
    -> root path          : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\server0
    -> class path         : .\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> OS libs path       : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> main class         : com.sap.engine.boot.Start
    -> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
    -> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
    -> framework path     : D:\usr\sap\SMA\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar
    -> shutdown class     : com.sap.engine.boot.Start
    -> parameters         :
    -> debuggable         : no
    -> debug mode         : no
    -> debug port         : 50021
    -> shutdown timeout   : 120000
    [Thr 15880] JLaunchISetDebugMode: set debug mode [no]
    [Thr 12716] JLaunchIStartFunc: Thread 12716 started as Java VM thread.
    JHVM_LoadJavaVM: VM Arguments of node [server0]
    -> stack   : 262144 Bytes
    -> arg[  0]: exit
    -> arg[  1]: abort
    -> arg[  2]: vfprintf
    -> arg[  3]: -Djava.security.policy=./java.policy
    -> arg[  4]: -Djava.security.egd=file:/dev/urandom
    -> arg[  5]: -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy
    -> arg[  6]: -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy
    -> arg[  7]: -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy
    -> arg[  8]: -Djco.jarm=1
    -> arg[  9]: -XX:MaxPermSize=192M
    -> arg[ 10]: -XX:PermSize=192M
    -> arg[ 11]: -XX:NewSize=86M
    -> arg[ 12]: -XX:MaxNewSize=86M
    -> arg[ 13]: -XX:+DisableExplicitGC
    -> arg[ 14]: -verbose:gc
    -> arg[ 15]: -Xloggc:GC.log
    -> arg[ 16]: -XX:+PrintGCDetails
    -> arg[ 17]: -XX:+PrintGCTimeStamps
    -> arg[ 18]: -Djava.awt.headless=true
    -> arg[ 19]: -Dsun.io.useCanonCaches=false
    -> arg[ 20]: -XX:SoftRefLRUPolicyMSPerMB=1
    -> arg[ 21]: -XX:SurvivorRatio=2
    -> arg[ 22]: -XX:TargetSurvivorRatio=90
    -> arg[ 23]: -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer
    -> arg[ 24]: -Dstartup.mode=SAFE
    -> arg[ 25]: -Dstartup.action=UPGRADE
    -> arg[ 26]: -Dsys.global.dir=D:\usr\sap\SMA\SYS\global
    -> arg[ 27]: -Dapplication.home=D:\usr\sap\SMA\DVEBMGS00\exe
    -> arg[ 28]: -Djava.class.path=D:\usr\sap\SMA\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\SMA\DVEBMGS00\exe\jvmx.jar;.\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> arg[ 29]: -Djava.library.path=C:\j2sdk1.4.2_14\jre\bin\server;C:\j2sdk1.4.2_14\jre\bin;C:\j2sdk1.4.2_14\bin;D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs;C:\oracle\SMA\102\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\OpenSSH\bin;C:\Program Files\System Center Operations Manager 2007\;D:\usr\sap\SMA\SYS\exe\uc\NTI386
    -> arg[ 30]: -Dmemory.manager=512M
    -> arg[ 31]: -Xmx512M
    -> arg[ 32]: -Xms512M
    -> arg[ 33]: -DLoadBalanceRestricted=no
    -> arg[ 34]: -Djstartup.mode=JCONTROL
    -> arg[ 35]: -Djstartup.ownProcessId=15808
    -> arg[ 36]: -Djstartup.ownHardwareId=Y0571960686
    -> arg[ 37]: -Djstartup.whoami=server
    -> arg[ 38]: -Djstartup.debuggable=no
    -> arg[ 39]: -DSAPINFO=SMA_00_server
    -> arg[ 40]: -DSAPSTART=1
    -> arg[ 41]: -DCONNECT_PORT=1130
    -> arg[ 42]: -DSAPSYSTEM=00
    -> arg[ 43]: -DSAPSYSTEMNAME=SMA
    -> arg[ 44]: -DSAPMYNAME=BKKT031A_SMA_00
    -> arg[ 45]: -DSAPPROFILE=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
    -> arg[ 46]: -DFRFC_FALLBACK=ON
    -> arg[ 47]: -DFRFC_FALLBACK_HOST=localhost
    -> arg[ 48]: -DSAPSTARTUP=1
    -> arg[ 49]: -DSAPSYSTEM=00
    -> arg[ 50]: -DSAPSYSTEMNAME=SMA
    -> arg[ 51]: -DSAPMYNAME=BKKT031A_SMA_00
    -> arg[ 52]: -DSAPDBHOST=BKKT031A
    -> arg[ 53]: -Dj2ee.dbhost=BKKT031A
    Mon Feb 25 16:20:04 2008
    CompilerOracle: exclude com/sapportals/portal/pb/layout/taglib/ContainerTag addIviewResources
    CompilerOracle: exclude com/sap/engine/services/keystore/impl/security/CodeBasedSecurityConnector getApplicationDomain
    CompilerOracle: exclude com/sap/engine/services/rmi_p4/P4StubSkeletonGenerator generateStub
    CompilerOracle: exclude com/sapportals/portal/prt/util/StringUtils escapeToJS
    CompilerOracle: exclude com/sapportals/portal/prt/core/broker/PortalServiceItem startServices
    CompilerOracle: exclude com/sap/engine/services/webservices/server/deploy/WSConfigurationHandler downloadFile
    CompilerOracle: exclude com/sapportals/portal/prt/jndisupport/util/AbstractHierarchicalContext lookup
    CompilerOracle: exclude com/sapportals/portal/navigation/cache/CacheNavigationNode getAttributeValue
    CompilerOracle: exclude com/sapportals/portal/navigation/TopLevelNavigationiView PrintNode
    CompilerOracle: exclude com/sapportals/wcm/service/ice/wcm/ICEPropertiesCoder encode
    CompilerOracle: exclude com/sap/lcr/pers/delta/importing/ObjectLoader loadObjects
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readElement
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readSequence
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    [Thr 12716] JHVM_LoadJavaVM: Java VM created OK.
    JHVM_BuildArgumentList: main method arguments of node [server0]
    [Thr 15780] Mon Feb 25 16:20:09 2008
    [Thr 15780] JHVM_RegisterNatives: registering methods in com.sap.bc.krn.perf.PerfTimes
    [Thr 15780] Mon Feb 25 16:20:11 2008
    [Thr 15780] JHVM_RegisterNatives: registering methods in com.sap.bc.proj.jstartup.JStartupFramework
    [Thr 15780] JLaunchISetClusterId: set cluster id 3244050
    [Thr 15780] Mon Feb 25 16:20:12 2008
    [Thr 15780] JLaunchISetState: change state from [Initial (0)] to [Waiting for start (1)]
    [Thr 15780] JLaunchISetState: change state from [Waiting for start (1)] to [Starting (2)]
    [Thr 4828] Mon Feb 25 16:21:17 2008
    [Thr 4828] JLaunchIExitJava: exit hook is called (rc = -11113)
    [Thr 4828] **********************************************************************
    ERROR => The Java VM terminated with a non-zero exit code.
    Please see SAP Note 943602 , section 'J2EE Engine exit codes'
    for additional information and trouble shooting.
    [Thr 4828] JLaunchCloseProgram: good bye (exitcode = -11113)
    trc file: "D:\usr\sap\SMA\DVEBMGS00\work\dev_server0", trc level: 1, release: "700"
    node name   : ID3244050
    pid         : 7528
    system name : SMA
    system nr.  : 00
    started at  : Mon Feb 25 16:27:52 2008
    arguments       :
           arg[00] : D:\usr\sap\SMA\DVEBMGS00\exe\jlaunch.exe
           arg[01] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[02] : -DSAPINFO=SMA_00_server
           arg[03] : pf=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[04] : -DSAPSTART=1
           arg[05] : -DCONNECT_PORT=1130
           arg[06] : -DSAPSYSTEM=00
           arg[07] : -DSAPSYSTEMNAME=SMA
           arg[08] : -DSAPMYNAME=BKKT031A_SMA_00
           arg[09] : -DSAPPROFILE=D:\usr\sap\SMA\SYS\profile\SMA_DVEBMGS00_BKKT031A
           arg[10] : -DFRFC_FALLBACK=ON
           arg[11] : -DFRFC_FALLBACK_HOST=localhost
    [Thr 7060] Mon Feb 25 16:27:52 2008
    [Thr 7060] *** WARNING => INFO: Unknown property [instance.box.number=SMADVEBMGS00bkkt031a] [jstartxx.c   841]
    [Thr 7060] *** WARNING => INFO: Unknown property [instance.en.host=BKKT031A] [jstartxx.c   841]
    [Thr 7060] *** WARNING => INFO: Unknown property [instance.en.port=3201] [jstartxx.c   841]
    [Thr 7060] *** WARNING => INFO: Unknown property [instance.system.id=0] [jstartxx.c   841]
    JStartupReadInstanceProperties: read instance properties [D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties]
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> OS libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> Admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE
    -> enabled    : yes
    Used property files
    -> files [00] : D:\usr\sap\SMA\DVEBMGS00\j2ee\cluster\instance.properties
    Instance properties
    -> ms host    : BKKT031A
    -> ms port    : 3901
    -> os libs    : D:\usr\sap\SMA\DVEBMGS00\j2ee\os_libs
    -> admin URL  :
    -> run mode   : safe
    -> run action : UPGRADE

    Hi Bruyneel,
    I've solved the problem. I think while doing kernel or component upgrade SAP clear all configuration that connected from ABAP and JAVA. You can re-config from config tool.
    1. Goto \usr\sap\<SID>\<SIst.Num>\j2ee\configtool and execute go.bat
    2. cluster-data -> global server configuration -> services -> com.sap.security.core.ume.service.
    3. Configure:
    ume.login.guest_user.uniquefields with J2EE_GUEST, and make sure the user is already exist in ABAP
    ume.persistence.data_source_configuration     dataSourceConfiguration_abap.xml
    ume.r3.connection.master.ashost
    ume.r3.connection.master.client
    ume.r3.connection.master.passwd : with SAPJSF user's password
    ume.r3.connection.master.sysnr
    ume.r3.connection.master.user : SAPJSF User
    Refer for this link for help: http://help.sap.com/saphelp_nw04s/helpdata/en/20/361941edd5ef23e10000000a155106/frameset.htm
    Thanks & Best Regards,
    Yan

  • How to Use Solution Manager to collect Status Reports from Consultants

    Hi,
          I am planning to use Solution Manager for collecting the weekly status reports from my consultants and maintain it as a repository . Please let me know the best way of doing this in SOLMAN. There should be mailing options too.
    BR,
    Raj

    Hi Rajasan,
    to be able to meet this requirement, you need to set up plan working load in admin tab for your resource,  they need to update actual data based on the work completion, you will get status of work,
    if you require email, you need to set-up scot, then develop a program with execution scheduling
    please check and revert
    Anil

  • Solution Manager prepared for the Remote Service Delivery?

    In preparation of GoingLive Session, we received a mail with some questions. Among them the following:
    Is your Solution Manager prepared for the Remote Service Delivery? Yes/No  
    Is the solution transferred to SAP?: Yes/No  
    What does the first question mean? what should be done to prepare the Solman for session delivery?
    How do I check if the solution is transferred to SAP?
    Thanks a lot,
        Dino

    Hello Dino,
    The SAP Solution Manager is a platform for the delivery of services for the following areas:
    ●     Risk minimization
    ●     Optimization of SAP solutions
    ●     Knowledge transfer
    Services in the SAP Solution Manager are services which help you to monitor and optimize the performance and availibility of your system landscapes and minimize your system operation risks.
    You can have the support services performed by SAP or perform them yourself:
    ●     Remote Services
    SAP experts deliver this service type via a remote connection (SAP Safeguarding Services, e.g. SAP GoingLive Check).
    For checking whether solution manager is prepared for remote service delivery u need to check the following.
    Prerequisites
    You have:
    ●     created a solution.
    ●     set-up a connection to the SAP Service Marketplace (Explorer).
    Procedure
           1.      Choose the transaction SOLUTION_MANAGER.
           2.      Choose Delivery of SAP Services ® Service Plan, in Operations.
           3.      Choose Order Service from SAP.
    You go to the Service Catalog.
           4.      Choose the link to the service.
    The system goes to the catalog entry of the service, in the SAP Service Marketplace.
           5.      Follow the procedure described in the SAP Service Marketplace.
    =============================================
    Solution transfered to SAP means that the u have done the configuration, testing and validation of the SAP system components and then transfered this to the satellite systems connected to Solman. Please note that solman is the central point of access for supporting implementation activities and the satellite systems are SAP systems comnected to solman in the landscape.
    Hope this helps. Please assign points and let me know if u need anything specific.
    Rgds
    Manish

  • Solution Manager Service Management

    Hi ,
    I am working on solution manager, Can any one send me the solution manager <b>service management</b> document for my referance,it would be greatful for me.
    Pls do the needful ASAP.
    Thanks,
    Gopinath.

    Download all documentation yourself at
    http://service.sap.com/solutionmanager
    Everything you need is there.
    Markus

  • Difference between Solution manager and ASAP

    Hi All,
    Can anyone tell me what's the difference between SAP solution manager and ASAP?
    Regards
    Saroj

    ASAP stands For Accelerated SAP........its a SAP implementation methodology. It consists of Five phases---
    1. Project Preparation
    2. Business Blueprint
    3. Realization phase
    4. Final preparation phase
    5. Go live and Support
    For Solution manager u can follow this link:
    http://www.sap.com/services/pdf/BWP_SB_SAP_Solution_Manager.pdf
    ASAP and Solution Manager are tools used for managing SAP implementation and roll out project. Both supports sevral stages of the project as mention by Raj.
    The main Difference between three tools (ASAP, VSAP and Solution Manager) are as follow:
    ASAP:
    - Offline CD set with tools, content and a methodology for component-based implementation projects
    VSAP:
    - Offline CD set with tools, content and methodologies for Evaluation, Implementation and Continuous Business Improvement
    - ASAP CD set is used as a tool platform. ASAP content is included to cover the implementation phase
    Solution Manager:
    - Onsite platform to support key implementation actitivities
    - Including key ASAP concepts and tool features
    - Enhanced concepts to encompass the specifics of mySAP.com implementations
    - Integrated platform to support Implementation and operation of mySAP.com
    - Solution Manager is server based tool.
    More informaiton you can find from the following links:
    ValueSAP : https://www.service.sap.com/valuesapupdates
    Solution Manager: http://service.sap.com/solutionmanager
    some documents what is the duty of asap and solution manager i think with u can understand the difference.
    asap means,
    ASAP
    ASAP stands for Accelerated SAP. Its purpose is to help design SAP implementation in the most efficient
    manner possible. Its goal is to effectively optimize time, people, quality and other resources, using a proven
    methodology to implementation.
    ASAP focuses on tools and training, wrapped up in a five-phase process oriented roadmap for guiding
    implementation.
    The road map is composed of five well-known consecutive phases:
    • Phase 1 Project Preparation
    • Phase 2 Business Blueprint
    • Phase 3 Realization
    • Phase 4 Final Preparation
    • Phase 5 Go-Live and support
    In today's post we will discuss the first phase.
    Phase 1 : Project Preparation
    Phase 1 initiates with a retrieval of information and resources. It is an important time to assemble the
    necessary components for the implementation. Some important milestones that need to be accomplished
    for phase 1 include
    • Obtaining senior-level management/stakeholder support
    • identifying clear project objectives
    • architecting an efficient decision-making process
    • creating an environment suitable for change and re-engineering
    • building a qualified and capable project team.
    Senior level management support:
    One of the most important milestones with phase 1 of ASAP is the full agreement and cooperation of the
    important company decision-makers - key stakeholders and others. Their backing and support is crucial for a
    successful implementation.
    Clear project objectives:
    be concise in defining what your objectives and expectations are for this venture. Vague or unclear notions of
    what you hope to obtain with SAP will handicap the implementation process. Also make sure that your
    expectations are reasonable considering your company's resources. It is essential to have clearly defined
    ideas, goals and project plans devised before moving forward.
    An efficient decision making process:
    One obstacle that often stalls implementation is a poorly constructed decision-making process. Before
    embarking on this venture, individuals need to be clearly identified. Decide now who is responsible for
    different decisions along the way. From day one, the implementation decision makers and project leaders
    from each area must be aware of the onus placed on them to return good decisions quickly.
    Environment suitable for change and re engineering:
    Your team must be willing to accept that, along with new SAP software, things are going to change, the
    business will change, and information technology enabling the business will change as well. By
    implementing SAP, you will essentially redesign your current practices to model more efficient or predefined
    best business practices as espoused by SAP. Resistance to this change will impede the progress of your
    implementation.
    Building a qualified project team:
    Probably the most important milestone early in assembling a project team for the implementation. If you are
    implementing the materials management and plant maintenance modules, you need to include people from
    both of these departments. The team should also represent management as well as non management or
    "functional" personnel. Sometimes management is less aware of the day-to-day functions of an organization,
    including how implementing SAP will tactically influence those function
    ASAP- Second Phase- Business Blueprint
    SAP has defined a business blueprint phase to help extract pertinent information about your company that is
    necessary for implementation. These blueprints are in the form of questionnaires that are designed to probe
    for information that uncovers how your company does business. As such, they also serve to document the
    implementation. Each business blueprint document essentially outlines your future business processes and
    business requirements. The kinds of questions asked are germane to the particular business function, as
    seen in the following sample questions:
    1) What information do you capture on a purchase order?
    2) What information is required to complete a purchase order?
    Accelerated SAP question and answer database:
    The question and answer database (QADB) is a simple although aging tool designed to facilitate the creation
    and maintenance of your business blueprint. This database stores the questions and the answers and
    serves as the heart of your blue print. Customers are provided with a customer input template for each
    application that collects the data. The question and answer format is standard across applications to
    facilitate easier use by the project team.
    Issues database:
    Another tool used in the blueprinting phase is the issues database. This database stores any open concerns
    and pending issues that relate to the implementation. Centrally storing this information assists in gathering
    and then managing issues to resolution, so that important matters do not fall through the cracks. You can
    then track the issues in database, assign them to team members, and update the database accordingly.
    ASAP Phase- 3 - Realization:
    With the completion of the business in phase 2, "functional" experts are now ready to begin configuring SAP.
    The Realization phase is broken in to two parts.
    1) Your SAP consulting team helps you configure your baseline system, called the baseline configuration.
    2) Your implementation project team fine-tunes that system to meet all your business and process
    requirements as part of the fine tuning configuration.
    The initial configuration completed during the base line configuration is based on the information that you
    provided in your blueprint document. The remaining approximately 20% of your configuration that was not
    tackled during the baseline configuration is completed during the fine tuning configuration. Fine tuning
    usually deals with the exceptions that are not covered in baseline configuration. This final bit of tweaking
    represents the work necessary to fit your special needs.
    Configuration Testing:
    With the help of your SAP consulting team, you segregate your business processes into cycles of related
    business flows. The cycles serve as independent units that enable you to test specific parts of the business
    process. You can also work through configuring the SAP implementation guide (IMG). A tool used to assist
    you in configuring your SAP system in a step-by-step manner.
    Knowledge Transfer:
    As the configuration phase comes to a close, it becomes necessary for the Project team to be self-sufficient
    in their knowledge of the configuration of your SAP system. Knowledge transfer to the configuration team
    tasked with system maintenance (that is, maintenance of the business processes after Go-live) needs to be
    completed at this time.
    In addition, the end users tasked with actually using the system for day-to-day business purposes must be
    trained.
    ASAP Methodology - Phase 4 - Final Preparation:
    As phase 3 merges into phase 4, you should find yourselves not only in the midst of SAP
    training, but also in the midst of rigorous functional and stress testing. Phase 4 also
    concentrates on the fine tuning of your configuration before Go-live and more importantly, the
    migration of data from your old system or systems to SAP.
    Workload testing (including peak volume, daily load, and other forms of stress testing), and
    integration or functional testing are conducted to ensure the accuracy of your data and the
    stability of your SAP system. Because you should have begun testing back in phase 2, you do
    not have too far to go until Go-live. Now is an important time to perform preventative
    maintenance checks to ensure optimal performance at your SAP system.
    At the conclusion of phase 4, take time to plan and document a Go-live strategy. Preparation for
    Go-live means preparing for your end-users questions as they start actively working on the new
    SAP system.
    ASAP - Phase 5 - Go-live and Support:
    The Go-live milestone is itself is easy to achieve; a smooth and uneventful Go-live is another
    matter altogether. Preparation is the key, including attention to what-if scenarios related not only
    to the individual business processes deployed but also to the functioning of technology
    underpinning these business processes and preparation for ongoing support, including
    maintenance contracts and documented processes and procedures are essential
    solutionmanager means,
    SAP Solution Manager
    Purpose
    The SAP Solution Manager supports you throughout the entire lifecycle of your solutions, from the Business Blueprint thru configuration to production operation. It provides central access to tools methods and preconfigured content, that you can use during the evaluation, implementation, and productive operation of your systems.
    Features
    Implementation of the mySAP Business Suite
    • All phases of the implementation project (Business Blueprint, Configuration) are performed centrally in the Solution-Manager system.
    • Central project documentation repository in the Solution Manager
    • Integrated Project Administration allows you to manage planning schedules, human resources and other project data.
    Customizing Synchronization
    • The Customizing Scout, with which you can compare customizing in various SAP components, e.g. an ERP system with SAP MDM
    • The Customizing Distribution, with which you can synchronize customizing in various SAP components.
    Test
    • You can use the Test Workbench to organize and perform tests at the end of a project phase.
    • Reuse of the project structure for process-oriented tests
    Global rollout
    Integrated authoring environment, with which customers and partners can create their own templates, which they can reuse in subsidiaries, e.g. in a global rollout
    E-Learning management
    Creation of training material and learning maps (computer-supported self-tuition courses) to train end users after the implementation of new functions
    Solution Monitoring
    • Central system administration
    • Analyze your system landscape with Service Level Reporting
    • System monitoring in real time
    • Business Process Monitoring
    Services
    Access to programs and Services, which help you to monitor and optimize the performance and availability of your system landscapes, and minimize your operational system risks
    Service Desk
    Solution support with workflow to create and handle problem messages
    Change Management
    Management of change requests, with workflow for the monitoring and audit of changes and transports in your system landscape, with the Change Request Management.
    See also:
    • Projects
    • Solution Monitoring
    SAP Solution Manager Roles
    Authorization Concept
    • Project Authorizations
    The following composite roles contain the authorizations required for the tasks to be performed in a project:
    &#9675; Project Leader
    &#9675; Application Consultant
    &#9675; Development Consultant
    &#9675; Technical Consultant
    There are individual roles for Roadmap administration.
    • Production Authorizations
    Production authorizations are in individual roles for the functions:
    &#9675; Solution Directory
    &#9675; Solution Monitoring
    &#9675; Service Data Control Center
    &#9675; Service Desk
    &#9675; Corporate Functionality
    &#9675; Solution Manager Diagnostics
    &#9675; Solution Reporting
    Use
    Adjust the SAP Solution Manager roles to your requirements.
    Overview of Roles in Solution Manager
    If you use trusting-trusted RFC connections, assign the authorization profile S_RFCACL to the user, as well.
    Scenario Role
    Implementation and Distribution SAP_SOL_PM_COMP
    SAP_SOL_AC_COMP
    SAP_SOL_BC_COMP
    SAP_SOL_TC_COMP
    SAP_SOL_RO_COMP
    SAP_SOL_RE_COMP
    SAP_SOL_LEARNING_MAP_DIS
    SAP_DMDDEF_DIS
    Implementation and Distribution (Roadmaps) SAP_RMDEF_RMAUTH_EXE
    SAP_RMDEF_RMAUTH_DIS
    Implementation and Distribution (E-Learning Management) SAP_SOL_TRAINING_EDIT
    Service Desk (Service Desk) SAP_SUPPDESK_ADMIN
    SAP_SUPPDESK_PROCESS
    SAP_SUPPDESK_CREATE
    SAP_SUPPDESK_DISPLAY
    Service Desk (Corporate Functionality) SAP_SUPPCF_ADMIN
    SAP_SUPPCF_CREATE
    SAP_SUPPCF_PROCESS
    Service Desk (Issue Tracking) SAP_SV_SOLUTION_MANAGER
    SAP_SV_SOLUTION_MANAGER_DISP
    SAP_SUPPDESK_ADMIN
    SAP_SUPPDESK_PROCESS
    SAP_SUPPDESK_DISPLAY
    Change Request Management (Schedule Manager; Service Desk, cProjects)
    SAP_CM_CHANGE_MANAGER
    SAP_CM_DEVELOPER_COMP
    SAP_CM_TESTER_COMP
    SAP_CM_OPERATOR_COMP
    SAP_CM_PRODUCTIONMANAGER_COMP
    SAP_SOCM_REQUESTER
    SAP_CM_ADMINISTRATOR_COMP
    Solution Monitoring
    (Service Data Control
    Center)
    SAP_SDCCN_ALL
    SAP_SDCCN_DIS
    SAP_SDCCN_EXE
    Solution Monitoring
    (Solution Directory)
    SAP_SOLMAN_DIRECTORY_ADMIN
    SAP_SOLMAN_DIRECTORY_EDIT
    SAP_SOLMAN_DIRECTORY_DISPLAY
    Solution Monitoring
    (Operations)
    SAP_SV_SOLUTION_MANAGER
    SAP_SV_SOLUTION_MANAGER_DISP
    SAP_SETUP_DSWP
    SAP_SETUP_DSWP_SLR
    SAP_SETUP_DSWP_SM
    SAP_SETUP_DSWP_BPM
    SAP_SETUP_DSWP_CSA
    SAP_OP_DSWP
    SAP_OP_DSWP_SLR
    SAP_OP_DSWP_SM
    SAP_OP_DSWP_EWA
    SAP_OP_DSWP_BPM
    SAP_OP_DSWP_CSA
    Solution Reporting SAP_SOL_REP_ADMIN
    SAP_SOL_REP_DISP
    Solution Manager Diagnostics SAP_SMDIAG_WIZARD
    SAP_SMDIAG_TEMPLATE
    Cf.:
    &#9679; Overview of Roles and Profiles in Satellite Systems
    &#9679; SAP Solution Manager 4.0 configuration guide
    &#9679; SAP note 834534
    &#9679; SAP note 803142
    Overview of Roles and Profiles in the Satellite Systems
    Use the profiles below for SAP R/3 Release before SAP Web Application Server 6.10. Use the profiles below from SAP R/3 Release SAP Web Application Server 6.10.
    If you use a trusting-trusted RFC connection, assign the authorization profile S_RFCACL to the user, as well.
    Scenario Roles (Release > 6.10) Profile ( SAP_S_CUS_CMP S_CUS_CMP Data read access
    SAP_S_CMSREG S_CMSREG Central system repository data
    SAP_S_BDLSM_READ S_BDLSM_READ SDCCN data
    Adjust Roles and Profiles
    Before you assign SAP standard roles and profiles to users, copy and specify them.
    SAP delivers roles and profiles with default values. If they are missing, you must set the values in the authorization objects yourself. Proceed as follows:
    1. Load the roles/profiles from client 000 into your target client. You can:
    &#9675; Transport client 000 into your target client (roles and profiles)
    &#9675; Upload und Download (for roles in transaction PFCG)
    &#9675; RFC connection in transaction PFCG (for roles; menu path: MENU ® READ FROM OTHER SYSTEM WITH RFC). In this case, you must have set-up the RFC connection (transaction SM59).
    2. Copy the roles/profiles into your namespace.
    a. Choose Role Maintenance (transaction PFCG).
    b. Enter a role name and choose Copy Role.
    c. Enter the name of the new role in the To Role field.
    d. Choose Copy All.
    e. Save.
    3. Complete missing values in the authorization objects.
    a. Choose the Authorizations tab.
    b. Choose ChangeAuthorization Data.
    c. Enter your own values for the authorization objects, or double-click on the yellow traffic light.
    The authorization objects appear with a green traffic light.
    d.
    When you double-click on the yellow traffic light, the value “*” appears. This grants full authorization for this field of the authorization object.
    e. Save.
    f. Generate the authorization profile.
    4. Assign the role to users.
    a. Choose the Users tab.
    b. Enter the user names.
    c. Choose User Adjustment.
    d. Save.
    You can also assign the roles to the users, in the user maintenance (transaction SU01).
    e.
    Project Authorization
    Roles
    The roles in the SAP Solution Manager are composite roles, which contain individual roles, which in turn contain authorizations for individual functions, e.g. for the Business Blueprint.
    The following composite roles contain the central authorizations which they require for projects, and can be tailored to suit individual projects:
    &#9679; Project leaders are responsible for organizing and planning the project, and monitoring costs and deadlines.
    &#9679; Application consultants consultants are responsible for business content and the documentation of operational activities. This composite role has limited authorization and is intended for project members who need to be adjusted individually.
    &#9679; Development consultants are responsible for the development of customer-specific programs and authorizations.
    &#9679; Technical consultants are responsible for installing systems and providing technical support to users.
    &#9679; Display user/Read only : contains SAP Solution Manager display/read only authorization.
    &#9679; Read authorization depending on status in Document Management : only contains read authorization per status in Knowledge Warehouse Document Management
    See also:
    &#9679; Solution Manager Roles Overview
    &#9679; Overview of Roles and Profiles in Satellite Systems
    &#9679; SAP Solution Manager 4.0 configuration guide
    &#9679; SAP note 834534 (Roles in the Solution Manager)
    &#9679; SAP note 803142 (Roles in Satellite Systems)
    Project Manager
    Technical name: SAP_SOL_PM_COMP
    Tasks
    Project managers are responsible for the realization of the desired project results and the daily management of the project. They anticipate deviations from the project direction and carry out the necessary corrective measures immediately. Project managers should also understand the integration of the business processes within the enterprise.
    Project managers are also members of the steering committee. They have decision-making authority in matters concerning the program and budget. He forwards strategic questions to the sponsor in order to make joint decisions.
    Activities in SAP Solution Manager
    The main responsibilities of the project manager include:
    • Organizing the entire project
    • Developing strategies and procedures for an efficient SAP implementation
    • Developing and maintaining the time schedule for the implementation project
    • Finalizing and managing the project scope, budget and deadlines in accordance with the approved plans
    • Assigning and managing resources
    • Monitoring project progress on a weekly basis
    • Carrying out evaluations and analyses
    • Carrying out a formal review at the end of each phase
    • Clarifying open issues in good time
    • Reporting regularly to the review committee on the progress and status of the project
    • Representing the project internally and externally
    • Giving status updates to the whole project team
    Project managers can also copy content from a ValueSAP Edition 2 project into an SAP Solution Manager project. See the migration tool documentation.
    Notes on Tailoring
    If you require additional authorization, you can use the role SAP_BC_CUS_ADMIN: It contains authorization for the administration of customizing projects in the component systems.
    The SAP Solution Manager configuration guide contains further information about authorizations in the component systems.
    Integration
    The project manager defines the content and the time frame of an implementation project, manages resources and monitors project progress. The application consultant reports to him and supports him in an administrative function.
    Application Consultant
    Technical name: SAP_SOL_AC_COMP
    Tasks
    Application consultants are responsible for making sure that the Business Blueprint and software configuration are tailored to the business processes and that analysis and report requirements are fulfilled. They use their knowledge of proven business procedures to support them in these tasks. Application consultants also function as advisers and work closely with the rest of the project team.
    They also work in close cooperation with legacy system experts, when extraction of legacy data is necessary.
    Activities in SAP Solution Manager
    The main responsibilities of the application consultant include:
    • Supporting definition and modeling of business processes
    • Checking how the business model works with the SAP products
    • Configuring the software to suit the required business processes and to meet analysis and report requirements
    • Determining the global and local standardization requirements
    • Determining requirements for organizational change in the enterprise
    • Supporting knowledge transfer to other project team members
    • Supporting organization and performance of tests
    • Defining requirements for authorization profiles and access authorizations
    • Analyzing statistical performance and passing on recommendations for improvement to support
    • Creating and developing data solutions and strategies to meet the requirements of the corresponding SAP component (for example, APO, BW, CRM)
    • Creating end user training materials for the new functions
    The application consultant is not responsible for:
    • The technical implementation of the solution
    • The programming of interfaces and other developments
    • Recurring problems with the quality of data (problems with data quality should be passed on to the project manager)
    Notes on Tailoring
    This role only contains basic functions. The following roles are available for additional authorizations:
    • SAP_BC_CUS_CUSTOMIZER contains authorizations for working with IMG activities.
    The following role is useful for the application components:
    • SAP_BC_CUS_CUSTOMIZER
    Integration
    Application consultants are responsible for the development of business content and the documentation of operative activities in accordance with the appropriate standards. The development consultant develops customer-specific programs and their authorizations.
    Development Consultant
    Technical name: SAP_SOL_BC_COMP
    Tasks
    Development consultants work with the project manager and the application consultant on the planning and organization of the authorization concept. They also perform developmental tasks and customer-specific developments.
    Activities in SAP Solution Manager
    The main responsibilities of the development consultant include:
    • Organizing authorizations
    • Developing ABAP programs, for example, interfaces, forms, or modifications
    • Working with the ABAP Workbench
    Notes on Tailoring
    The following roles are available for additional authorizations:
    • SAP_BC_DWB_ABAPDEVELOPER contains authorization for implementing new applications and enhancements and for changing and modifying standard applications using the tools and services provided in the ABAP Workbench.
    • SAP_BC_TRANSPORT_ADMINISTRATOR contains all authorizations for the Change and Transport System
    Integration
    Development consultants work for the project manager and the application consultant and carry out programming tasks, in contrast to technical consultants who act as system administrators and are responsible for installing systems and providing technical support to users.
    Technical Consultant
    Technical name: SAP_SOL_TC_COMP
    Tasks
    Technical consultants plan the technical requirements for a project with the project manager and the manager of the technical team and then carry out the required technical tasks in the system.
    Depending on the scope and complexity of the implementation, technical consultants may work in several areas, for example, system administration, database administration, network administration, operating system administration, development of cross-application components, or ABAP development.
    For international projects, technical consultants also manage consultancy in the following areas:
    Country-specific business requirements and country-specific SAP software requirements
    Language-specific or codepage-specific requirements
    Time-zone issues
    Activities in SAP Solution Manager
    The main responsibilities of the technical consultant include:
    Setting up and installing the system landscape
    Managing the system landscape and the corresponding transport landscape
    Providing support and advice in all technical questions during an implementation project
    Giving daily updates on the technical direction of the project including communicating deviations in the project
    Developing and realizing the Cutover Plan before going live
    Communicating effectively with the business process team
    Transferring knowledge effectively to employees in system administration
    In order to be able to carry out these tasks, the technical consultant should meet the following requirements:
    A sound knowledge in the areas of databases, networks, programming and Internet technology
    A sound knowledge of the SAP solutions
    Notes on Tailoring
    The following roles are available for additional authorizations:
    SAP_BC_RRR_SAA_ADMIN provides the authorization for executing all the tasks in the System Administration Assistant.
    Integration
    The technical consultant acts as a system administrator and is responsible for installing systems and providing technical support to users, in contrast to the basis consultant who works under the instruction of the project manager and the application consultant and carries out programming tasks.
    Read Authorization by Document Status
    Technical name:
    Use the specified individual role to:
    &#9679; display business process scenarios, business processes steps, etc. of your solution, in the Solution Directory.
    Integration
    Use the Solution Monitoring role SAP_SV_SOLUTION_MONITORING_DISP to display the Solution Directory and sessions in Solution Monitoring.
    Adjustment
    Adjust Roles and Profiles
    Solution Monitoring Roles
    Tasks
    Authorizations specified for the Solution Monitoring in the SAP Solution Manager:
    for the Solution Monitorin sessions, classified by the areas Operations Setup and Operations
    general individual role to display all sessions
    Display all Sessions
    general individual role to edit all sessions
    Edit all Sessions
    Activities
    Authorizations are assigned to the roles. Specify user access to the session. There are the following authorizations:
    A The user with the role has full authorization for the transaction or session.
    D The user with the role can call the transaction or session in display mode.
    N The user with the role has no authorization for the transaction or session.
    Operations Setup session authorizations
    Individual role Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_SETUP_DSWP A A A A
    SAP_SETUP_DSWP_SLR A N N N
    SAP_SETUP_DSWP_SM N A N N
    SAP_SETUP_DSWP_CSA N N A N
    SAP_SETUP_DSWP_BPM N N N A
    Operations session authorizations
    Individual role Early Watch Alert Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_OP_DSWP A A A A A
    SAP_OP_DSWP_EWA A N N N N
    SAP_OP_DSWP_SLR D A N N N
    SAP_OP_DSWP_SM N N A (1) N N
    SAP_OP_DSWP_CSA N N N A (1) N
    SAP_OP_DSWP_BPM N N N N A
    SAP_SV_SOLUTION_MANAGER_DISP session authorization
    Individual role Early Watch Alert Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_SV_SOLUTION_ MANAGER_DISP D D D D D
    SAP_SV_SOLUTION_MANAGER session authorization
    Individual role Early Watch Alert Service Level Reporting System Monitoring Central Administration Business Process Monitoring
    SAP_SV_SOLUTION_ MANAGER A A A A A
    (1) – from Release 3.20 SP02
    Cf.:
    Overview of Roles and Profiles
    SAP Solution Manager 3.2configuration guide
    SAP note 625773
    Notes on Tailoring
    You can use and combine the individual Solution Monitoring roles individually, according to your requirements.
    Special authorizations for specific checks in individual sessions, are described in the online documentation of the sessions:
    See also:
    Set-Up Central System Administration
    Using business process monitoring
    Integration
    If you need authorization for specific areas in the SAP Solution Manager, in addition to the authorizations for Solution Monitoring, use the associated individual roles with the specific authorizations:
    Change Request Management
    Service Desk
    Service Data Control Centre
    Solution Directory
    General Administration and Display Authorization
    Technical name: SAP_SV_SOLUTION_MANAGER
    Technical name: SAP_SV_SOLUTION_MANAGER_DISP
    Tasks
    Authorizations are assigned to the roles. Specify user access to the session. The following authorizations are available for your project:
    A The user with the role has full authorization for the transaction or session.
    D The user with the role can call the transaction or session in display mode.
    N The user with the role has no authorization for the transaction or session.
    Activities in
    Both individual roles have full authorization for the sessions in their areas.
    If you only assign one of the roles to a user, the system only offers the user this area in the system interface.
    They have display authorization for other transactions, according to the requirements of the session types:
    &#9632; SDCCN (Service Data Control Centre) for SAP EarlyWatch Alert and Service Level Reporting
    &#9632; SOLMAN_DIRECTORY (Solution Directory) for business process monitoring
    Special authorization objects
    Authorization Object Activity Meaning
    D_SOL_VIEW 20 (Operations) Determines which area can be processed and displayed in the SAP Solution Manager.
    D_SOLMANBU A (Bundle ID) Restricts processing by sessions.
    &#9632; SDCCN (Service Data Control Centre) for Service Level Reporting
    &#9632; SOLMAN DIRECTORY (Solution Directory) for business process monitoring
    Special authorization objects
    Authorization Object Activity Meaning
    D_SOL_VIEW 10 (Operations Setup) Determines which area can be processed and displayed in the SAP Solution Manager.
    D_SOLMANBU A Restricts processing by sessions.
    Activities in the session type roles
    &#9679;
    Functional roles
    Role Technical name Bundle ID Further explanation
    Operations Setup
    Service Level Reporting SAP_SETUP_DSWP_SLR EWA_CUST Additional display authorization for the transaction SDCCN (Service Data Control Centre)
    System monitoring SAP_ SETUP DSWPSM SOL_MON Additional authorization to call the Solution Manager Diagnostics wizard
    Central System Administration SAP_ SETUP_DSWP_CSA SOL_CSA Authorization object S_SAA_ADMI controls authorizations for customizing
    checks.
    Business process monitoring SAP_SETUP_DSWP_BPM BPM_JOBM
    CP_BPM
    CP_BPM_R
    SOL_BPMO
    Additional display authorization for the Solution Directory
    Operations
    SAP EarlyWatch Alert SAP_OP_DSWP_EWA EW_ALERT Additional full authorization for the transaction SDCCN (Service Data Control Centre)
    Service Level Reporting SAP_OP_DSWP_SLR EW_CONS Additional display authorization for the transaction SDCCN (Service Data Control Centre)
    Central system
    administration
    SAP_OP_DSWP_CSA SOL_CSA
    System
    monitoring
    SAP_OP_DSWP_SM SOL_MON Additional authorization to call the Solution Manager Diagnostics wizard
    Business process
    monitoring
    SAP_OP_DSWP_BPM BPM_JOBM
    CP_BPM_R
    SOL_BPMO
    Additional display authorization for the Solution Directory
    &#9632;
    Adjustment
    You can adjust the roles to your requirements.
    If you also need authorization to display the Business Process MONITORING session, as well as the functional role for Service Level reporting in Operations , to check the business processes for the Service Level report, you can:
    i. copy the authorization object D_SOLMANBU into the role and adjust it to your requirements (activity: 1; bundle ID: BPM_JOBM; CP_BPM_R; SOL_BPMO)
    ii. give the user the role and adjust the authorization object D_SOLMANBU to your requirements (activity 1).
    Integration
    You can combine the functional roles with other roles in the area:
    &#9679; Service Desk
    &#9679; Change Management
    &#9679;
    If you want to create a Service Desk message from a Business Process MONITORING session, you need the role for the user in a message system , as well as the functional role for business process monitoring .
    The online documentation for the sessions describes the scenarios in more detail.
    Solution Reporting Roles
    Technical name: SAP_SOL_REP_ADMIN
    Technical name: SAP_SOL_REP_DISP
    Tasks
    The individual roles administer and display Solution Reporting.
    Activities in
    Tasks
    The specified role sets up service connections to SAP.
    Adjustment
    Adjust Roles and Profiles
    Simple way to differentiate is ASAP is a methodology for SAP Project Implementation where as Solution Manager is a document repository to store the documentation that u will create during all phases of the project.

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