Solution Manager Urgent Help

Hi
Can u pls guide me where can I get documentation regarding the use of Solution manager.
Eg. creating a support notification and responding the notification by the helpdesk/processor until the issue reported is closed.
Thanx in Advance

Hi Rasika,
You can get the necessary details regarding support notifications in the service desk area of SolMan.
Follow the below link
https://websmp205.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000633637&
Under "Technical Roles", go to "Customer's Support Organization".
There in the "Service Desk" area you can find all information relating to your requirement.
Dont forget to reward points for useful answers.
best rgds,
Alagammai.

Similar Messages

Solution Manager-Search help limitation

Dear friends,
I am using SOl Man 4.0 , service pack level SP12.
I have maintained hundred document types in SOLAR_PROJECT_ADMIN for my project.
Now i want to extract a report through transaction SOLAR_EVAL, based on document type. In SOLAR_EVAL, under "Document type" field if i press F4, system is only listing first 79 document types only. It is not listing remaining 21 document types in search help. How to extend this search help from 79 to 500?
Expecting your valuable reply
Regards
Senthil

Hi Senthil,
just curious, how did you come up with 100 different document types?
I can't imagine why it would only show 79, but here is a work around that will take some time to setup but will save time in the long run.
Go to your configuration and get the 100 document type abbreviations.
Then go to the report filter screen and enter the document type abbreviation in the document type field. Now save this as a variant (Goto > Variant > Save as Variant). Now you won't have to remember the abbreviation, but rather a descriptive variant name.
This will also allow you to save reports that combine two or more document types, such as a report that lists FDS & TDS together.
To load the variant you click Goto > Variants > Get and select the one you want.
If you want to speed it up even more, assign the variant to a transaction and you'll get your reports in one click. Let me know if you need the directions for this.
Hope this is a good enough work around.
regards,
Jason

URGENT HELP NEEDED - iPhone 3Gs no longer detected or charged by MacBook

My iPhone 3Gs (3.1) has been running fine, until several hours ago today, when I plugged it to my MacBook, the iPhone is no longer detected - it doesn't show up in iTunes, nor it is charged. I tried opening iPhoto, and it wasn't there too. Not with Image Capture too. I tried charging it using the out-of-box wall charger using the same out-of-box USB cable I use for MacBook, and it can be charged without any problem. Then I put it into Recovery mode, and there iTunes can see it. I don't want to restore it before I figure out exactly what went wrong, as I don't want the restore process somehow gets stuck in the middle that the connection is lost again.
I've tried reinstalled iTunes, including completely removal of Apple Mobile Device Support, as instructed by Apple. But still no luck.
I've tried switching to another USB port of my MacBook. No luck.
My iTunes is the latest 9.0.1, and my Mac OSX is 10.6.1. My iPhone is on 3.1, upgraded from 3.0.
I've read from web that it seems I'm not the only one out there having this problem. But none of them seem having any real working solution.
Urgent help needed & appreciated. Millions of thanks in advance.
Gary

1. I used both cables - theirs & mine ... and on several macs
2. yes, same cable for wall & mac
3. as said, i did completely remove & install itunes (incl. apple mobile device support), as instructed on the apple webpage
anyway, did a restore just now. it seems okay now. but the problem is i have no idea what cause this, and i can't replicate the problem. so i don't know when it will happen again ... maybe a bug with os 3.1 ... others on web said os 3.1 is quite buggy ...

Solution Manager 4.0_Roadmap authorization

Dear friends,
I am defining roadmap in t.code RMDEF & RMAUTH (in Sol Man 4.0). After creating a roadmap in RMDEF, i am giving authorization for my user defined roadmap in t.code RMAUTH. Then if i enter into work area maintenance (Graphical view of roadmap) of my roadmap, i wants to drilldown the activities under the phase of Business Blueprint.
While doing so, i am getting following message:
" The substructure is not possible:Expand is not possible" .
Even though i have maintained structure for my Business blueprint phase ( Means under this phase, i have maintained activities & task)
Thanks
Senthil

Hi Balaji,
here is a list of roles in solution manager:
http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
Hope that helps,
Frank.

Solution Manager 4.0 Security

Hi all,
If anybody has experience with the Solution Manager 4.0 Security, could you please share the list of authorization objects used for implementation of Solution Manager for the following scenarios:
1. Implementation & Distribution,
2. Roadmaps,
3. E-Learing,
4. Service Desk,
5. ChaRM (Change Request Management),
6. Solution Monitoring,
7. Diagnostics,
8. Solution Reporting.
I would appreciate your help in this regard.
Thanks

Hi Balaji,
here is a list of roles in solution manager:
http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
Hope that helps,
Frank.

EP/J2EE Process Monitoring in Solution Manager

Hello
I am currently in the process of connecting our EP system to solution manager. My question relates to monitor sets in RZ20. I have added our EP system to a custom monitor set. By default the system is configured to monitor the 3 main processes (Dispatcher, Server, SDM). Is it possible to change the Threshold values for one process, but leave the others?
When I change the memory threshold values for the server, it also changes the dispatcher.
Thanks
Corey

Hello Ramesh,
Please use the following links.
Monitoring with the SAP Solution Manager
http://help.sap.com/saphelp_nw04/helpdata/en/1a/40f83ee0e66856e10000000a114084/frameset.htm
SAP How-to Guides
https://www.sdn.sap.com/irj/sdn/howtoguides#section4
SAP NetWeaver 7.0
http://help.sap.com/nw70/
Also check service.sap.com/instguidesnw04s --> operations and look for Supp. Setup Guide - Solution Manager Diagnostics NW04 SPS 15
Hope the above links helps you.
Cheers,
Satish.
Edited by: Satish Arram on Oct 8, 2008 5:49 PM

EP Monitoring in Solution Manager

Dear Experts,
I would like to create a monitoring system using our solution manager. Therefore i would like to know the ways of doing it. I also would like to know what can be monitored in Solution manager for EP(enterprise portal). If possible i would like to monitor from Server to Application level, meaning to say i would like to know all the components that can be monitored using SolMan such as CPU utilization , disk space availability and from application point of view, i would like to view /receive alert that can show number user locked in EP an so on.
Our EP is running on version 7.0 and on SP15.
Regards
Ramesh

Hello Ramesh,
Please use the following links.
Monitoring with the SAP Solution Manager
http://help.sap.com/saphelp_nw04/helpdata/en/1a/40f83ee0e66856e10000000a114084/frameset.htm
SAP How-to Guides
https://www.sdn.sap.com/irj/sdn/howtoguides#section4
SAP NetWeaver 7.0
http://help.sap.com/nw70/
Also check service.sap.com/instguidesnw04s --> operations and look for Supp. Setup Guide - Solution Manager Diagnostics NW04 SPS 15
Hope the above links helps you.
Cheers,
Satish.
Edited by: Satish Arram on Oct 8, 2008 5:49 PM

How to download ABAP support packs from solution manager ?

Hi Guys,
can somebody explain how to download the ABAP support packs from the maintance optimizer. Are there any configuration settings before we download.
I have s-user account and i have installed download manager and configured and also download some support packs previously. Now the latest support packages should be downloaded with only maintance optimizer in solution manager.
any help would be appreciated
Thanks,
Srini

That requires special authorization, please ask your Admin/Basis guys to do it for you.
Rewards if helpful.
BR,
Alok

How to use solution manager in upgrade projects

Hi,
How to utilize/use the solution manager in upgrade project like R/3,BW,CRM or entire landscape.
if we are upgrading the r/3 4.6c to ecc6 and bw3.5 to bi7.0 how to use the solution manager
please help and thanks in advance.
Edited by: MAHIPAL REDDY on Jan 1, 2009 1:28 PM

Hi,
Check [this document|https://websmp208.sap-ag.de/~sapdownload/011000358700002696532005E/310_320_SOLMAN_URMP_EN.doc]. This will help you to proceed further.
This is a detailed documentation on using Solution Manager for your upgrade project.
This will solve your problem.
[This Pdf |https://websmp208.sap-ag.de/~sapdownload/011000358700000208052007E/Upgrade_FAQ_SolMan_70.pdf]of FAQs on upgrade project is rich in information.
Feel free to revert back.
--Ragu
Edited by: Raguraman C on Jan 3, 2009 5:27 PM

Remote Function on Solution Manager

Hi,
i need a remote function to access the Solution Manager, from R3. Someone can help me?
Thanks!

Hi,
Please follow the SAP help link to have more clarity on connecting R/3 to solution manager.
http://help.sap.com/saphelp_sm40/helpdata/en/1a/b42441cd87a12be10000000a1550b0/content.htm
Best Regards,
Krishna

Configuration management of Legacy systems in Solution manager

Hi
We are about to start a SAP Project, and one of our starting point is of course the solution manager.
In relation to this we are wondering if the solution manager could help with the configuration management of our old legacy systems as well ?
Does anybody have any experience / recommendation / thoughts about this ?
Regards
Morten Nielsen

Hi,
This link might not be sufficient but will let you know how powerful Solution Manager is.
http://www.sap.info/index.php4?ACTION=noframe&url=http://www.sap.info/public/INT/int/index/PrintEdition-17873d3e79f60eb30-int/0/articleContainer-214343d5145200a438
This link will be useful to you providing you how to create non SAP systems in your Solution Manager Landscape.
http://help.sap.com/saphelp_sm40/helpdata/en/bc/0e90000e58f64fb184a4cba0323e39/content.htm
This is one good guide for you.
www.sappro.com/downloads/NonSAPsystems.pdf
Meanwhile i will try for more indepth coverage of the subject.
Feel free to revert back.
--Ragu

Shaping Implementation Solution Management using Solution Manager

Hi Everyone,
Its truly amazing to see the way SAP solutions are shaping up and the way SAP is moving ahead with its roadmap of achieving 1 Lakh Customers by 2010. As we move ahead, we see solutions that focus more on business processes and break these business processes into smaller components, the utility of a tool that integrates applications and solutions becomes imminent.
Though <b>Solution Manager</b> has seen extensive usage in the area of support and monitoring, it still has to make a mark in the area of implementations. This gives us an opportunity to seek and suggest improvements to Solution Manager tool, specifically in implementations. Request if you all could share your experience with Solution Manager in the following areas
Key Functions
Scoping the solution landscape and business process
Project Scoping, issue tracking and reporting
Project Administration
Template Management
Roadmaps
Business Blueprint
Configuration
Customizing distribution
Quality Management
Test Management
Integration Management
Data Management
Regards
Sridhar Sundaram

Hi,
Welcome to sdn.
This is something which can't covered in a single reply.
Check the following link which has solution manager weblogs.
Weblogs Related to Solution Manager
Also visit the solution manager on help and service.sap portal.
List of tcodes availble in solman
https://forums.sdn.sap.com/click.jspa?searchID=5183519&messageID=4075355
Please reward points as it motivate others for reply.

SAP Solution Manager - authorizations

Hello!
Is there any functionality in Solution Manager for
1. Adjust user rights per project
- example:
User1 has access in Project1 but no access to Project2 in same Solution Manager client
2. Adjust user rights per part of project structure
- example:
User1 has access in Business scenario1 of Project1 but no access to Business scenario2 of Project1
3. Adjust user rights per document belonging into project
- example:
User1 has access in Document1 of Process step1 of Project1 but no access to Document2 of Process step1 of Project1

Thanks for the tip!
What I was searching for was not in Change Request Management but more like Project Administration. It was found from the Solution Manager library help in Assign Authorization for Documents:
"You can control the access rights to documents in the project by assigning authorizations for groups of documents, e.g. you can specify that only the project management can change documentation templates. The system saves Solution Manager project documents in Knowledge Warehouse folders. Access to Knowledge Warehouse folders is controlled by the authorization object S_IWB, which is in the roles SAP_SOL_KW_ALL and SAP_SOL_KW_DIS, and in the Solution Manager Composite Rolles.
You have role (transaction PFCG) and user maintenance authorization..."
So, thanks for the guidance .

What is SAP Solutions Manager (4.0)

Hi all,
can any one help me in understanding SAP Solutions Manager (4.0). what is SAP Solutions Manager (4.0).
Thank you
ajay

Hi,
follow these links hope you get an idea about Solution manager
http://help.sap.com/saphelp_nw2004s/helpdata/en/19/bb596efb31da4da0dc2e9f8977152d/frameset.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/fc/5dc13690581b20e10000009b38f839/frameset.htm
Do reward points if useful.
Regards,
Nayana

Re: Kindly help Error: Solution Manager key is invalid during installation

Dear member
I need an urgent assistence if any buddy can help me I would be very great full, I am receiving an error during the installation of SAP ERP 2004 SR1 IDES, ABAP system central instance as for this I have to give a key to SAPINST which I generated from Solution Manager 4.0 I striclty followed the same step which is defined in SAPNote 811923. But the SAPINST not accepting the key it gives me an error "SAP Solution manager key is invalid ".
So guys any idea how can I get rid of this
Kind Regards
Sohail

Hi Syed,
the installation asks you for 'central SAP system' which must match the string for 'message server' when generating the key in solution manager exactly. maybe you can double check if you used the correct hostname (not FQDN) and made no typo?...
hope this helps...
cheers,
Walter

Solution Manager Urgent Help

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