Solution Manager: Work Centers setup and config

My question is in finding helpful documents getting it all setup and on how to configure it. Looking for something that gets into each available section, not just tell me that they are available.
I have checked out: Work Centers in SAP Solution Manager [original link is broken] but it again it just told me what was available and what it can do; nothing specific.
The one that I am working with currently is the System monitoring tab. I am able to get into and view things but I am only learning by messing with things. Sometimes this is good but I have been stuck more times than not.
Thanks for any help.
Ryan

Ryan,
Better you can take a look http://service.sap.com/rkt-solman before you do anything in Solman.
Select "SAP Solution Manager 7.0".
(https://websmp104.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000633637&)
Rightside of the screen, under "Select Your Learning Map" click "Technology Consultant & System Administrator" under "Technical Roles".
Choose "Open All".
Now you get SAP tutors for step by step configuration and setup of Early Watch Alert, System Monitoring and Administration, Service Desk, Change Request Management, Business Proces Monitoring etc.,,
This will help you lot.
Regards,
Sanjai.

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Solution Manager Work Centers

Hello All,
This is about configuring work centers.
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Thanks in advance.
Regards,
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Hello Ragu,
Thanks for the reply.
We have configured Service Desk for 1 customer and it is wokring properly.
However, we would like to know the possibilities and the procedures involved in configuring Service desk for different organisations with different SLAs.
I mean, each customer will have to logon to Solution manager link in IE and creates support message. We would like to have different SLA for each customer while processing these messages my service desk employees. And one service desk employee should only able see one particular customer messages.
I hope the above description helps you in find the way to achieve it.
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RE: Solution Manager: Work Log in E-mail message
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Hi
Yes, I used the sap standard form - see details below. Good Luck.
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[email protected]

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System Details:
SAP ERP 6.0 (BASIS 700) / SQL SERVER 2005
Windows
Hi
We are planning to upgrade our ST-PI from 2005_1_700(0006) to 2008_1_700(0000) in our ERP System and BW System.
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Hi Uday,
Thanks a lot for replying again.
Infact, I had already gone throught the note 781448.
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Since ST-A/PI is the core software which plays the communication part with SAP Network,
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Dear all,
on this oportunity i'm configuring Hana DB on Solution Manager 7.10 SP08 (Recently upgraded to SP08), before the upgrade on SP05, the system was correctly configured but with the upgrade to SP08 now i see this:
like you see the instance name it's empty!! and i can't find how fix this.
Please if somebody have a solution or a clue, i've this problem on DEV and PRD.
Thanks in advance and sorry for my limited english.
Best Regards from Argentina.

Hi people!!
i found the solution, if some one have this problem, can check the sapnote 1951729.
if you don't see any changes, try creating the connection through trx. dbacockpit and then assing the DB conection created previously (dbco trx-sapnote). Next step check it on solman setup (enter system parameter step).
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Iván.

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Sjoerd Lubbers ,
Thanks for your input. I am trying to register CCMS agent (SAPCCM4X) for one of Satellite system (ABAP).
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Client level should be 000 ?
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to call per RFC function groups
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will be stored here on this machine in a Secure Storage.
      client [000]                        :
      user [CSMREG]                      :
      language [EN]                      :
      hostname of <SID> message server [] :
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      hostname of application server [] :
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All -
The Solution Manager Service Desk is a great tool for incident management in a system landscape that includes SAP, as well as other technologies.
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I tried to add new system DEV into solution manager landscape with the Assistant .
But during the step Create RFC connections, it occured some errors below.
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Hello,
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Need Pre_requisites to install Solution Manager in Solaries 9 and Oracle 10

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In my project, we have planned to implement Solution Manager 7.0 in O/S Solaries 9 and Database Oracle 10.2.
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Jagan.

Hello
There is no difference whether you are installing the Solution Manager on a separate server or an existing server already containing the DEV system. you will get some idea from these Notes
21960 Several instances/systems on one UNIX computer
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installation and upgrade guiedes -> SAP components -> SAP Solution manager -> Select solman version

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Hi all,
We are planning to move from a third party monitoring tool to SAP solution manager we are Solman 7.0 with ehp1 .
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Hello Subhash,
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Hi,
Has anyone done an integration of SAP Solution manager with Tivoli or TSRM. Solution Manager can perform the same capabilities of Tivoli or TSRM of monitoring and Service desk. However we want to use the best of both. I would appreciate if if someone can share thier thoughts on this.
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Jasvinder

Hi,
Heres a good news for you.
IBM Tivoli Service Request Manager version 7.1 software has now SAP-certified for integration with SAP Solution Manager 7.0 via the service desk interface scenario (SMG-SDI 4.0).
[The News|http://www.cbronline.com/news/ibm_launches_new_service_to_help_automate_it_service_desk_operations_091013]
To Inegrate refer [this guide.|http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49d32]
Hope this will solve your problem.
Feel free to revert back.
-=-Ragu

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How do you get CCMS Alerts and E2E, can you elaborate or point me the steps/docs....
Thanks!

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while setting the System Monitoring with transaction DSWP. Solution "Monitoring->System Monitoring".
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regards
shaik

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required roles are
SAP_SV_SOLUTION_MANAGER
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http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000621028&_SCENARIO=01100035870000000202&_OBJECT=011000358700005095572004E
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Ruediger Stoecker

Solution Manager: Work Centers setup and config

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