Solution to cannot connect to app store/itunes

Ok since the update my ipad would not connect to app store after 4 hours talking to an Apple help the only solution was to do a system factory reset. We tried everything but this was the only way to get back up and running. Before you do this make sure you have connected your ipad to a computer & saved your picture & anything else you need. Then do a system restore. Hope this helps x

Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

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Some of the applications on my iPad cannot be updated because the iPad cannot connect to App Store

I don't understand why the applications I have on my iPad don't get updated. Every time I choose Update All, there appears a message saying CANNOT CONNECT TO APP STORE. Is there any problem between my iPad and the App Store or is there any problem with the App Store itself?
Best regards
William

Hi Just go to ITunes Sign out then Sign back in. This may help. Also you need to update software to ios 8.1 Cheers Brian

I can connect to the internet and everything is working o.k. but I cannot connect to the app store. Error message reads Cannot connect to App Store

I can connect to the internet with no problems ,but I am unable to connect to the App Store. Error message reads--- Cannot connect to App Store.

Hey William,
It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
Can't connect to the iTunes Store - Apple Support
Note that the title is for the iTunes Store, the steps are still relevant.
Thanks for using Apple Support Communities.
Happy computing,
Brett L

Cannot connect to app store after downloading mountain lion

cannot connect to app store after installing mountain lion it says there is no network connection when there clearly is i am on the internet now and i had this problem with the bootcamp server i read that in another forum and the answer to remove the auto proxy setting was correct but not for this situation because it is allready unchecked i checked it and tried again still no connection please help .... oh and apple you are beginging to be more like windows/microsoft with all the problems

That poor wordpress site has collapsed in exaustion from trying to keep up with the 3mil hits a day
here is a "copied" version with credits for those looking for a solution to an annoying problem Apple should patch. (Yes, I'm aware of the irony of that statement)
July 18, 2012 · by Arthur Lockman · in Apple, Tutorials
After doing a reinstall of Lion a few weeks ago, I found that my computer suddenly would reject every VeriSign certificate that it encountered. Using Chrome, that meant that I couldn’t even access Twitter.com, because it thought that the certificate was wrong. I couldn’t login to the Apple developer portal, I couldn’t authenticate a device with XCode, I couldn’t make a purchase at Apple.com, I couldn’t download updates from the Mac App Store, and I couldn’t login to Mint.com, among other sites. I essentially couldn’t do anything that used a VeriSign certificate for SSL.
What did I do? I called my trusty AppleCare advisor, hoping for an answer. I thought that maybe they could help me figure it out. After getting to senior support, I was told to reinstall Lion, which I did to no avail. My case was then forwarded to the Apple engineering team, with 3 to 5 days to wait until I had an answer. I looked around, through my console logs and through Keychain access, and finally came up with an answer, and a solution to my problems.
It turned out that my solution was pretty simple. I had to delete a few files and reset one to its default setting.
Delete the files /var/db/crls/crlcache.db and /var/db/crls/ocspcache.db. These can be found using Finder’s Go >; Go To Folder menu (Cmd + Shift + G). This resets the cache of accepted certificates in the system. It doesn’t remove them, it just forces the system to rebuild the caches upon restart.
Open Keychain Access (/Applications/Utilities/Keychain Access). Select Certificates in the Category picker on the left side. In the search bar, type in the word Class. Look through that list, and find any certificates that have a blue + symbol over their icon. These are the ones you need to modify.
Select one that has a blue +, and hit Command + I. Click the disclosure triangle beside the “Trust” list to show the list of permissions. Now, what we need to do is to set this certificate to use the system defaults. However, for some reason, when you select it, it doesn’t save. So what you need to do is this. Under “Trust”, where it says “Secure Sockets Layer (SSL)”, change the dropdown menu to say “No Value Specified”. Then, close the window. It will ask for your administrator permissions. Then, open the info pane for that certificate again. Under “Trust” again, now set the dropdown that says “When using this certificate:” to say “Use System Defaults”. You can then close out of the info pane, and enter your password again. Do this for any of the certificates that have a blue + on their icon. There should only be one or two at most.
Restart your system.
This solution seemed to work just fine for me. All of my certificate problems have been fixed. It must be something with the OSX installer that causes this certificate issue. I’ll file a bug report. Hopefully someone looks into it and fixes the flaw in the OS. And, I hope that this fixed the flaw for you.
Addendum – a note on security:
This procedure won’t affect the security of your Mac. I’ve had some questions come in about that, and if anything, it makes it more secure because then sites that require SSL certificates can actually use them, unlike before where they might default to non secure connections because the certificate was bad.

Cannot connect to App Store on iPhone 6

I purchased a new iPhone 6 two weeks ago.
Upon turning it on and attempting to download some apps I constantly came upon the error message 'Cannot Connect to App Store'.
There is no connectivity issue in terms of my wifi or 3/4G. Basically I cannot download or update Apps and it is very inconvenient.
I attended the Apple Store 2 days after I purchased the phone but the Genius there updated the phone and eliminated any hardware issues. He said that it was an issue specific to my phone connecting to the Apple Store. He helped me contact Apple to inform them.
Unfortunately the replies I got from Apple were absurd - they completely missed the issue and just fixated on whether I had an internet connection or whether my phone was updated, even though I had said in my question that I had been through all that.
Does anyone have any advice? I would be very grateful as I do not have the time to go in and dispute this with Apple and arrange a new iPhone.
PLEASE do not link me the article below because it is not helpful:
Can't connect to the iTunes Store - Apple Support
Thanks,
Lachlan

Hi mate, I had the exact same problem and just figured it out.
On your phone, go to
Settings>> iCloud, then sign out.
Settings >> Itunes & App Store, then click on your Apple ID username and sign out. Then sign in again.
Try going to the App store again and it should work. Worked for me.
Found another blog that highlighted some issues between iCloud login and App store login causing some kind of conflict.
Haven't got to the bottom of it yet, but at least I can use the app store for now.

Already connected to wifi, has secure connection but cannot connect to app store errrormessage is a secure connection could not be established. please check your date

already connected to wifi, has secure connection but cannot connect to app store errrormessage is a secure connection could not be established. please check your date & time settings. please help

Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

When i launch the apple store i see "cannot connect to app store"

When i launch the apple store i see "cannot connect to app store" Somebody can help me with this?

Sign out of App Store and sign in again
Settings>iTunes & App Store>Apple ID>Sign out

Hi i cannot connect to app store by ipad

hi i cannot connect to app store by ipa

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

HT201304 Cannot connect to apps store new ipad

Update to ios6 cannot connect to apps store.has anyone got a workaround every thing else works fine. I can access http sites and all other apple places.
Sky go also has problem says needs wi fi to work . I am connected to my home wi fi . So do to understand. Apple don't seem to be bothered .

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

'Cannot connect to App Store' - iphone 4s

iPhone 4s, recently updated to ios7. App store worked on the first day - since then, every time i open the app I get
"cannot connect to app store" flash up about 3 times.
Have tried reading up, and doing all the suggested fixes from other posts:
- Connected to itunes and PC
- Advanced date and time 'months' and even 'years'
- Changed the 'cookies' setting in safari
- Many, many 'resets' (holding 'home and lock)
- used 'iforgot' to reset app
none of the above have worked. Curiously, if I use Appsfire (bargain apps, free apps etc) and choose an app from there - it directs me to the store where I can complete a purchase.
just nothing through the app store itself.
Am really hoping to avoid a full restore.

That's because there are not enough apps that use Passbook yet. Wait.

Cannot connect to App Store on new Iphone 6. All else is fine.

Cannot connect to App store, connected to home wifi, all else is fine. Any help appreciated.

Hi Go to itunes sign out, then sign back in. Cheers Brian

Cannot connect to app store message ? does anyone knows how to fix?

Cannot connect to app store message, anybody knows how to fix?

Hello valera1976
If it is for you Mac Pro for your iOS Device, start with the article below to troubleshooting access to iTunes Store but to the Mac App Store as well.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G.

Cannot connect to app store message keeps coming up on my iPad.

Cannot connect to app store message keeps coming up on my iPad. My connection is fine I am just unable to get apps help??

Hi, Claire916,
Okay, thanks for offering those helpful details
it's a brand new iPad;
you did the initial setup via Setup Assistant;
you are getting online via your home wi-fi network
Internet sites appear to be performing as expected;
you restored your "whole ipad"
New questions:
Regarding the last point (restoring your iPad), which option did you choose?
     a. Settings > General > Reset All Settings; OR
     b. Settings > General > Erase All Content and Settings.
Using the iTunes app on your iPad, are you able to purchase and download a song?
Using the iTunes application on your computer:
are you able to purchase and download a song?
are you able to purchase and install an iPad app?
Finally — for now, at least — let's be sure we've covered all the bases by double-checking that, unlikely as it is, no one has enabled a restriction against Installing Apps on your iPad.   Do this by looking in Settings > General > Restrictions.
Please don't become too frustrated with this bug. It is a fixable problem, and it will eventually be fixed for you. Nevertheless, if ever you feel impatient with the pace of help that I or someone else on this thread offers you, remember you can always make an appointment with the highly-trained and knowledgeable folks at your nearest Apple Store's Genius Bar.

Cannot connect to App Store with my new iPad Air

REcently purchased iPad Air. Activated & tried right away to find apps. Tapped on App Store icon & received "Cannot connect to App Store" no reason given.
anyone help please

I had this issue too, the suggestions were to set the time to automatically, to reboot the device, to reset the wifi router - nothing helped. What I did is go to 'settings' >> App Store and iTunes >> press on the Apple ID, choose logout and renter your password. NOW IT WORKS!!!!! (found from another thread: iPad Air 2 on iOS 8.1.1 cannot connect to App Store ) Cheers.

Ipod touch cannot connect to app store

My 5th gen ipod won't connect to the app store or itunes store. The prompt reads "cannot connect to app store."
I have done the following to troubleshoot but nothing is working:
- set date and time to automatic, confirmed correct time zone
- updated the software to ios 8.1.2
Wifi is working fine.
Any suggestions??

See the remaining items here:
Can't connect to the iTunes Store
Try when connected to another wifi network
Sign out and then back in in Settings>iTunes and App Store
Power off and then back on your router

Solution to cannot connect to app store/itunes

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