Solution to iPod not recognised by Windows XP and iTunes

I have seen many people having a really hard time with their iPods when they suddenly get a message saying that an unknown usb device has malfunctioned...etc, when they connect their iPod on their computer. I had this problem too and for a few stressfull days i have been searching for a solution and testing my iPod on other computers to see if it's its fault.
I found out iPod was ok and the problem was on my computer as my iPod worked fine on my friend's laptop. So i googled for a solution for this usb bug and found out it has been happening to other devices such as external hard drives.
I spotted someone saying that by turning off the computer and pulling the socket for 30 mins so that no electricity goes into the computer solved his problem.
At first i couldn't believe it was that simple because i had tried everything written on apple's support pages, tried to update the usb drivers (after reading a post), even messed up with BIOS and registry keys. To no avail.
But i tried this and left my pc shut for some hours just to be sure. It worked and i couldn't believe my eyes!
I hope someone finds this helpful. Unfortunately I don't know to whom goes the credit since i don't remember where i read it.
iPod 5G 60 GB Windows XP
iPod 5G 60GB White Windows XP

Hi all, seems to be a lot of issues with this little device. All it has to do is play music like any other mp3 player. Unfortunately, it can't even do this. The two other mp3 players I have work without fault, don't require a 35 meg program download to work, don't need to be connected to a computer to recharge the battery and I have never needed to "Do the 5 R's" to try and fix problems. I have never needed to unplug printers to get my computer to recognise the other players or had to decypher "blinking light codes" to understand what the device is doing. Still there are die-hard Apple fans who will say there must be something wrong with your computer. I had believed that Apple were superior in a range of ways yet with my first (and last) foray into the world of Apple products, I find this to be untrue. I don't want or need the frustration that I have experienced with this device and from the number of people on this forum, I would say that I am not alone.
Garn Get

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IPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KV

OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV

Ipod not recognised by Windows - need urgent help!

Just bought my Ipod Mini. Found out that Ipod is not recognised by Windows because Ipod is configured for Mac...
Restoring to factory settings not possible because Windows does not see the Ipod. What can I do?
laptop Windows XP

First, make sure that the iPod is fully charged.
iPods come pre-formatted for Mac, so you will need to format it for Windows.
See this article to verify its format: How to determine iPod's hard disk format.
Make sure that you have the latest iPod Updater software
- Download the Update Installer to your PC (do not run it from the web site).
- Place the file on the Desktop, or in a Folder you can remember/find.
- You also need to install the Updater software by double-clicking on the file that downloads.
- After you install the Updater to your PC, reboot your computer.
- After rebooting, run the Updater.
--- Go to: Start ==> Programs ==> iPod.
- It should initialize then ask you to connect an iPod.
- Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
--- Choose the Restore option and it will update your iPod's firmware to the latest version and format (erase) your iPod's hard drive.

IPod Touch is not recognized by Windows 8 and iTunes

Hi guys!
I have an iPod Touch 3GS. Since yesterday I can't sync my iPod anymore. Nor Windows 8 or iTunes recognize my device.
It works in another computer, so is not my iPod.
I tried plugging it to other usb ports. Nothing.
I tried restarting the compueter. Nothing.
I tried updating iTunes. Nothing.
I tried reinstlling Windows. Nothing.
I'm out of ideas

I don't know what I did, but now it works!!! :O

Ipod not shown in my computer and iTunes

As I stated before it's not shown in my Computer and iTunes. I called apple supprt and they couldn't help me. At device manager it is shown under usb devices as iPod but with a (!) mark. When I dubble click it it says
"Driver for this device not installed (Code 28). Click on reinstall driver to reinstall the drivers for this device."
When I click that it searches and after a while I get a window wich says this:"
There's a problem with the installation of this hardware:
[USB LOGO] iPod
An error occured while installing the device.
The servicedatabase is locked.
Click Finish if you want to close the wizard."
But I did install all software (I got iTunes, Quicktime, iPod updater 2006-06-08)!
NOTE: It does work on other computers, atleast Macintosch didn't try any pc 'cause I don't have any but this one.
I did translate the messages, the were originally in Dutch.
30GB iPod 5G Windows XP Pro

please someone help me!

IPod not recognised by Windows - here's a possible solution

I spent a good day off trying to work out why my iPod no longer recognised by Windows. Tried everything I could find on here and Apple's suggestions but none worked - dunno how much much extra crap I've put onto my computer.
Anyway, here's what I did to get my iPod recognised by Windows again.
Start Menu, Right click on "My Computer" select "Manage" and left click on "Device Manager". Scroll to "Universal Serial Bus Controllers" and click the + symbol. Right click on "SiS PC to USB Enhanced Host Controller" and select "Disable". Now reboot!!!!
My iPod is back!
iPod 5G Windows XP Pro

thanks, adza!
be cautious if trying this on a Desktop with a USB keyboard and mouse. it's possible to end up shutting those down under those circumstances if you disable the high-speed interfaces. see:
iPod not recognized correctly on Toshiba laptop
we've had problems reported before with SiS chipsets and USB 2.0 ipod connections (from other Australians, indeed). it actually appears to be associated with some generalised problems with the SiS USB 2.0 implementation. there's some troubleshooting info specific to SiS given here:
SiS USB tips and tricks

Black 80gb Classic iPod not recognised by Windows My Computer or iTunes

I live in Australia. I am on my third black 80g ipod classic in two days as Apple support hasnt resolved issue and they keep giving me a case number and having the retailer replace the 80g Classic. It is driving me balmy and I still havent resolved the issue where my vista laptop is not recognising the device. I have reistalled itunes, drivers, stopped and restarted device service manager and it still doesnt show up on windows or itunes, I have no other devices plugged in and when I plug my other silver 80g classic or my three shuffles in they all work, including at the same time. I take them all out and still the new Black 80g classic is not recognized. I have no idea now.
All support staff and the staff at Myer have been excellent so far but still no result.

I have been down again and checked that the ipod worked on another computer which it did. Came home again and still doesnt recognise this ipod.
I have removed itunes
reinstalled itunes
changed drive names ( I have another classic and three shuffles that all work fine)
stopped and started device manager for ipod and itunes
cleared rubbish bin
spoken with apple support three times
rebooted the ipod
tried in disc mode
reinstalled drivers
It still says in device manager that the new classic is not recognised. All my virus scans are up to date, windows updates are current on vista, drivers are up to date for ipod and all ports.
Can anyone assist me?
I am just about to take the ipod back and get a refund as they have replaced them twice and I am on my third.
I feel like it is a conflicting driver issue that may only be resolved when ipod software is updated by apple or microsoft.
I have reported issue to microsoft and there are no current solutions according to them.

Ipod not recognised by Windows, USB device not recognised

Hi hope someone can help
I have recently received my ipod back from Applecare who have sent the ipod back in ' working order ' but it will no longer be recognised by my windows. It says USB device not recognised and i cant find, nor will it install drivers that i located on the ipod updater etc.
I have tried several methods on this forum but none seem to work.
The letter from mycare says the iPod is formatted for a computer operating Mac OS X. Although i stated wi use Windows. But the leter states this can be changed bu installing the updater, but this wont make a diff as comp still wont regonise the device after i have followed there instructions. Any advice?
Thanks

I'm not really up on the complexities of the Windows OS but try this tip I picked up a while back, hopefully it might help.
"USB Device not Recognized in Windows".
1. On the Start menu, click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Scroll down the list of devices to the Universal Serial Bus controllers
6. Click the plus icon next to the Universal Serial Bus controllers.
7. Double-click one of the indented USB Root Hub entries.
8. Click the Power Management tab.
9. Deselect the "Allow the computer to turn off this device to save power" option.
10. Click the OK button at the bottom of the window.
11. Restart the computer.

My ipod touch is not recognised by windows 8 or itunes

Help!!! My ipod touch has now stopped working on Windows 8 and in itunes. It does not even recognise it when I connect it. My Nano shuffle still works fine!!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
The iPod touch use additional drivers than the Nano.

IPod Touch not recognised on Windows 8 and will not appear as connected in iTunes.

Usually when I plug my iPod Touch (4th Gen) into my laptop (Windows 8) it appears automatically on iTunes for me to sync. However, when I tried to do this today, iTunes did not recognise that a device was connected and this was confirmed after I did a diagnostic test. Windows recognises that an iPod has been plugged in, however where it usually says "Alicia's iPod Touch", it just appears as "Apple iPod" and when I click on it, I cannot access any photos/videos that I have on my iPod. Any help would be very much appreciated if anybody know how I can fix this. Thank you.

Hello Ali_95
Check out the article below for troubleshooting issues with your iPod touch not showing up in iTunes. It may be an issue with security software or the Apple Mobile Device driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G.

IPod Touch not recognised by Windows 8 or iTunes whilst in Recovery mode.

Hello!
I recently updated my iTunes account and during the update on syncing my iPod touch (5th gen) my iPod put itself in to recovery mode and now both iTunes and my computer (in Windows 8) wont recognise my iPod.
I've followed the steps here> https://support.apple.com/en-au/HT204095
But I've had no success, the main stop I get to is when in Device Manager (where there are two entries under 'Other devices' both entries have a '!' in front of them and are listed as ' Apple Mobile Device (Recovery Mode)') in Windows when I get to "Install disk" and input-ing the file Apple support suggests, an error message comes up saying that the folder I've selected doesn't contain a compatible software driver for my device.
On plugging in my iPod my computer makes the normal 3 pings and begins to charge with my ipod lighting up and saying to connect to iTunes, but Windows does not recognise it. I've tried my other USB ports, my other USB cable (all genuine Apple Parts) and I have tried another computer (also Windows) that did not recognise my iPod.
I have confirmed that Apple Mobile device is supported in the programs and have restarted it as well.
I've also removed and reinstalled iTunes and removed other 3rd party software (like the software for my mobile) as the article suggested. The only thing I haven't done is fully removed all my Apple Software entirely and then reloading it but I thought before I make this big leap I'd check if there were any other ideas from everyone.
Any ideas? I'm a bit stumped with this as it seemingly happened for no other reason then iTunes updating.
Thanks

Yes I've got the original USB that the iPod came with and I've tried all 3 of my USB ports and my other USB devices are working with no issue.
I've been through my antiVirus too and the internet firewall, disabling and then retrying, but with no changes.
I think I'm just delaying the inevitable of taking the time to uninstall everything and start again.
Thanks for the help!

Ipod Touch is not recognised by Windows XP and does not appear in Itunes

I received an Ipod touch recently and set up an Itunes account and quite happily used Itunes and the Ipod touch for about six weeks without any problems. I installed all of the required software updates for the Ipod but about 3 weeks ago began to have problems.
1) When connecting the Ipod to the computer through the same USB port as usual, I received a message saying that 'charging is not supported by this accessory'
2) The Ipod is no longer recognised by Itunes
3) When connecting via the USB port, message received stating that 'device is not recognised' and it shows up as an unknown device in device manager. When connected it appears to set up empty disk drives under the E, F, G and H drives with an associated system volume also being set up.
I have re-installed Itunes, Apple Mobile and Bonjour on several occassions, I have cleaned the computers registry, tried the selective start up option via MSCONFIG and ried to re-install the drivers all to no avail.I have also tried a system restore back to before this all began.
I know the USB ports are working, I have checked them, there is obviously a conflict somewhere that is stopping Apple software working on my computer but as I haven't made any software changes or hardware changes since before this sorry saga began I am running out of ideas.
Any assistance / ideas would be gratefully received

I don't know what I did, but now it works!!! :O

TS1369 ipod not recognised on pc or in itunes tells me to format disc k then windows wont do it

when i plug ipod in it is not recognised in either itunes or pc

I had the same problem... where the updater software couldn't even recognise the iPod. I took my iPod to my roomates computer who doesn't have the latest iTunes installed and voila it worked fine... so I figured it must be the software.
I uninstalled all the software including iTunes and the iPod updater program. After I did that, I re-installed the software using the original cd that came with my iPod. When I did that, the iPod was restored and it now works.
If you are having this problem, and did this and it worked, do not try and transfer your music back to your iPod using the latest version of iTunes. I think there is something buggy with the latest update that is causing a lot of problems with people's iPods. I honestly have my iPod sitting in a drawer with no music, waiting for another update from Apple.

Possible solution to iPod not recognized in Windows

I myself have a Mac, but for that last week, since Xmas, have been trying to help a friend get her kids' iPods (Xmas gifts) to work with her Windows machine. She has a Dell with Windows XP. Her whole system is 2-3 months old.
We experienced the same problem as many. iPods not recognized by her system. We tried everything, the 5R's, prayers,tears, voodoo, human sacrifice (Bob from GeekSquad), everything.
Long story short, she discovered that if she disconnects her printer (a Lexmark all-in-one) from it's USB port, and then connects the iPods, the iPods are recognized and funcion normally with the system. She restarts her computer between disconnecting the printer and connecting the iPods. Not sure if that step is necesary at this point. Must be some sort of hardware/software conflict.
Just wanted to let everyone know in case this worked for them.
Mac Mac OS X (10.3.9)

I don't usually reply in discussion sites, but after about 20 hours...doing the R's over and over, Applecare not being able to help, and one step away from giving up...I just had to say thank you! I tried everything...except removing my printer and scanner to see if they were conflicting...after I read your note, I tried, and it finally worked. Thank you so much...I really appreciate the suggestion...and my headache has seemed to go away!!! Hope that you have helped other people's stress as well! Happy New Year!
HP Windows XP

IPod not recognised by windows

I bought a 20 gig colour iPod yesterday, have managed to format it for windows and install i Tunes, but when I connect the iPod to my laptop via USB 2.0 port, it doesnt come up anywhere, even in 'My Computer'. It just sits there saying 'do not disconnect' I have no idea what to do, I spent 2 hours on the phone with an Apple rep, who thought it had something to do with anti-virus software, so I disabled that, but no luck. Please help!

I just bought a new dell 5100 w/USB 2.0's and the firewire connector. I installed the ipod and itunes and it is recognized by ituns and in device manager. But it is only recognized a a drive in My Computer on occassion (rarely). Should I be concerned?
Thanks.

Solution to iPod not recognised by Windows XP and iTunes

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