SolutionDatabase : Not able to Select and attach Solutions in the Message

Dear Experts,
1.I Have Configured the TREX Search Engine.
2.I Have Configured SAF
3.I Have Done the Basic Settings of SDB
4.I Have Compiled all the Solutions and Problems
When i am opening a Message and View the Solutions in the SDB tab , I Can able to See all the Solutions which i have created.
I am not able to attach the same solution in the Support Message .
Please advise ,
Thanks n advance

Hello,
as of SP12 Solution Database configuration can be done via SPRO (scenario-specific -> Service Desk -> SOlution Database). As of SP 13 you will find a troubleshooting activity as well.
This problem might occur, if the index is corrupt. Check if your TREX is working ok, then delete all indexes, acc. table content, jobs and then create the index again and compile.
You may as well have a look in SAP Note 987308 for the how to.
Hope this helps,
Annett

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SolutionDatabase : Not able to Select and attach Solutions in the Message

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